We have a gas-insert in our wood fireplace. Would not light via the remote. Robb took his time,…read morediagnosed the problem, ordered the necessary parts to fix the problem, and then came back and fixed the issue. He knows his stuff. He works carefully and cleans up any mess. Highest recommendation possible.

Robb was great. We hadn't used our gas fireplace before and asked for a routine service. He was…read morefriendly, thorough and knowledgeable, while servicing he explained in detail how to operate and maintain in the future. We'll contact them again for our next service.

My family and I are so pleased and thankful for the work Lunkers did for us to replace our broken…read moregas fireplace. From the initial call, all the way to the final installation, Lunkers took the time to answer all the questions we had, help find the best gas insert for our needs, ensure we understood what other contractors would be needed for the project, and install a beautiful unit for us with a full tutorial. It was a pleasure to have such personalized service as well as to be able to support a local business. Thank you, Nuno and team, for all you did for us. Our whole family has already been enjoying our beautiful, new fireplace.

Look at the pics...do I need to say anything else? OK, purchased MF Fire Nova 2 Tower wood burning…read morestove from Nuno and he did a complete new install including stove pipe & chimney...great experience, super knowledgeable and very high quality work. I also really appreciated that Lunkers was willing to schlep all the way up to Salem, NH from Ashland which is way outside of their service area. If you are looking for anything stove/fireplace/chimney related Lunkers is the place to go.

My email to Natick Fireplace:…read more My email to Natick Fireplace sums up our issue: I see. Both salespeople my husband and I spoke with were told about the old insert but never discussed removal. We assumed that was included in the price quoted. I called to find out how to get the old insert out enough for the electrician to install an outlet. When we purchased the unit and discussed details, we were told we needed to hire a plumber for gas and have an outlet installed in the fireplace because, as discussed with the salesperson, the old insert had an external plug. The salesperson seemed thorough and trustworthy, so we believed the quote provided. I find it highly suspicious that we received a $200 coupon for buying in September and were charged an additional $200 at time of installation. When I spoke to Mike on the phone earlier this morning, he tried to place blame on me. Then, he tried placing blame on you. Finally, he offered to "come back and dump the old unit in (my) driveway". That's when I had had enough and said he was a jerk. He then hung up on me. This was handled extremely poorly. To place blame on the customer that provided all information is unacceptable. To offer no apology is unacceptable. To try and blame another employee when the manager is the one that wrote up the invoice is unacceptable. I worked in customer service for years. Blaming the customer, who doesn't know the ins and outs of your industry, is never the right thing to do. I'm very disappointed with Natick Fireplace. Melissa

Thank you Natick fireplace!!! Some said it wasn't possible…read moreto install a gas fireplace insert with our chimney. Others said it would take 6 months due to supply issues Mike at Natick fireplace figured out how to make it happen and Doug and team got everything in no time. We love it!! And appreciate the extra effort!!

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!

It's very hard to reach them. If you leave message, it will take forever to get back to you. They…read morealways say it's their busy season, no matter it's winter or summer. We had the same experience Fredda had, They took about 2 month to make an appointment to finish set up their left over work. They will charge extra fee for finishing their work too. Unbelievable! Very unhappy customer.