I had a decent experience at this TMobile. Upon entering, I noticed everyone is greeted…read moreimmediately. I was porting my mobile phone line from AT&T and they handled everything smoothly and answered all of my questions sufficiently.

Jim was extremely helpful in getting my lemon phone exchanged. I purchased a cheap flip phone for…read moremy elderly mother and it's just not working properly. After several trips into TMobile and new SIM cards, we ordered a new phone under warranty. Jim was easy to talk to and helped me walk through my options. I appreciate when people understand customer service and take time to chat with you.

Brought my cell phone in to have the glass replaced and that was fine, but now the battery will not…read morecharge. Before I brought it in battery was charging fine no other issues. I call them and they told me they could look at it but I would have to file another claim and that it might not be covered under my warrant. It was their fault it's not working but now. and now want to charge me for their poor quality of work. Never use this store. I should have read ALL the other BAD reviews first.

If I could give zero stars for absolute incompetence this place provides, I would. I dropped an…read moreipad 8 off for a cracked screen on 8/10 - and picked it back up that same day. It seemed fine, until we got it home, and the screen was jumpy. Brought it back, Quentin texted and said it would be done Monday. I called 6 times, and left 5 messages, and no one called me back. THEN - when I finally got through on Tuesday, they said they tried replacing it three times and the screen is still jumpy, so they must have damaged something internally when they took off the old screen. What do I get? A broken iPad back, and a partial refund. Do NOT bring your electronics here.

What brought me here was learning that I could get my iPhone screen protector here through my…read morecellphone carrier for.....free. WIN! Process was absolutely seamless and QUICK. I think I was in and out in under 10 minutes. Gentleman helping me was knowledgeable, efficient, and friendly. It's a small spot with big results. I'll definitely be back and recommend to anyone needing a screen protector for your phone or any fixing of your phone/tablets. They also offer accessories to purchase. Parking lot on site.

My phone screen cracked so I went to a couple shops to see if it could get fixed. This shop had a…read morelower price at $300 (still a bit in shock that it costs this much honestly) and could fix it within a couple hours when the other shop quoted me $100 more and said it would take 4 days to get the part in. Pay upon getting the device back and they text you when it's ready. Phone came back completely fixed. Would recommend.

We met Christian at the Mpls Home and Garden show. He helped us get signed up for Quantum Fiber,…read morehallelujah!! He also thought he could save us money on our phone plans. Ultimately saving us $80+ on our phones and eventually $55 on WiFi. He was extremely helpful, explained everything clearly and made everything so simple. I would highly recommend and refer friends and family! AT&T has great options and value available!

Went to buy my wife a new phone cause she broke the last one, LoL. When we arrived we were greeted…read moreby Shaq. He was friendly and laid back. He got right to grabbing what we needed. Also mentioned a deal the had going with Apple Watches. They were Bogo free. So of course hubby gets a treat if wifeys getting spoiled (New phone & now new smart watch). So all in all they had fast & friendly service. Thank you Shaq @ AT&T Woodbury.

Visited this Woodbury location looking to upgrade my phone. The sales person immediately went into…read morethe hard sell, trying to pitch me home internet before we even talked about my phone plan. Things got worse as I tried to get an understanding of what I could generally anticipate for a final monthly bill and nobody could give me a clear answer. And, the cherry on top was when the salesperson rolled their eyes at me. Terrible, terrible service!

I stopped in a few weeks ago for help as my iphone was not accepting a charge. Jack helped me out…read moreand showed me how to allow the phone to accept a charge. He saved me time and $$$. Thank you Jack you really helped me out!

Last November I visited T Mobile as a 20 + year loyal member to see if they offered any incentives…read moreto current customers, as other competitors offer free phones or offer to pay off existing phones to switch carriers. I spoke with Ace Gagante at the Woodbury location and he offered me upgrades to two of my phones. I went forward with these upgrades under the impression that it was part of the incentive I was inquiring about it, and that I would pay the extra money for the upgrade then and there, and that would be the end of it without any bill increase after the fact. It was never disclosed that this payment was only the tax portion, and on my next bill I see a $1550.00 balance added to my bill that was financed for my upgrade. That wasn't what I agreed to, otherwise I wouldn't have moved forward with any of this as I was initially checking in to see if there were incentives for continued loyalty. I felt very deceived and frankly tricked into this entire upgrade. I called their customer service to ask for help and also see if I could contact someone at their corporate office to offer support. She gave me the address, told me there is no phone number to call, that I would have to write a letter and she let me know (her words, not mine) the employees refer to this as snail mail so good luck. I wrote a letter stating my concerns and about 3 weeks later I received a voicemail from a Steven from the Executive Response Team. After his first initial reach out, I called him back the same day and tried calling and texting a few more times within the business week, but I never heard back from him. Feeling unsupported, I spoke with Verizon and they said I would have to make 4 payments to phone I never agreed to before they could buy out the phones and switch carriers. I figured if this doesn't get solved within these 4 months of payments, I will switch. I never heard anything from anyone. April 1st I cancelled all 4 of my lines and transferred to Verizon. I feel like the rep Ace Gagante deceived me into upgrading, maybe it's a commission game but I felt very tricked; and worse, after feeling tricked I received no support or offers to make right. I know this is a long review but if you got this far, please be aware when seeking support at T-Mobile: they are quick to push misleading, expensive upgrades but beyond slow when it comes to responding to complaints and issues. They lost a loyal customer and I hope the corporate team can look into the reps and make sure they're not misleading anyone else into expensive upgrades.

Was in 2 days this week. Both times patient in full of answers and serve me well. The next time…read morevery patient very knowledgeable very helpful. I would give T-MOBILE and WOODBURY a five due to their employees..

We had really bad customer service at Target looking for a speaker, so we came to Best Buy instead…read moreand Adam checked us out and was so friendly and inquisitive about our beach day plans and he really turned our day around. Thank you Adam!! (He had a Minnesotan accent Incase theres more than 1 Adam here)

Customer service is getting worse and worse in this country. The reason is that the staff hired…read moreisn't interested in working, nor are they trained. I've been trying to install a ducted exhaust fan in the kitchen under the counter for a month. GE's products are increasingly poorly made. Best Buy hires installers who have no idea what they're doing and don't care if they do it right. I asked BB not to send those people again, and they keep sending them. I finally decided to have them come and remove and disconnect the exhaust fan and credit me. That requires a technician to remove it from the wall and counter. To top it all off, they only send a truck driver to pick it up, and the poor guy obviously couldn't do it. I called BB for another unisntall and piock up and the employee did not do it. On the contrary, he was making fun of me or pulling my leg. He did not do anything as he said he was going to do.Totally disrespectful. Completely unprofessional. The guy that came said that he could not unisntall. I put two and two together and realized THEY SET ME UP WITH THE STORY THAT THEY COULDN'T DO IT AND THAT THEY WERE GOING TO TALK TO BB SO BB WAS GOING TO CALL ME. Ni one call. It was a scam. I went through five people and still waiting to salve the case. A total disgrace; they're wasting my time. Disrespectful to the customer. In short, they care absolutely nothing about whether the customer is satisfied. In short, they keep selling because the competition is as bad as they are.

Excellent experience! My daughters 8th generation iPad fell off the bed and the screen shattered. I…read moreasked in my local mom group for a recommendation and Gophermods kept being suggested. No appointment was needed. I brought in my daughters iPad, showed them the damage, gave them my personal information and left. The timeline on the website said it would be a few days but they did the repair in a few hours! When I picked up my daughters iPad they went over everything. They showed me it was charging, the speakers worked, microphone worked, the screen brightness worked, Touch ID worked and more. Literally they went over every feature to show me it was operational. They are extremely thorough. It was a very pleasant experience. Everyone was helpful, upbeat and informative. I highly recommend them for your repairs.

From the moment I got the screen protectors installed on my then-new iPhone 10 I knew I was going…read moreto love these folks when they said "these screens are guaranteed for LIFE!". Last week i went in, years later, and by golly, they did indeed replace the screen FOR FREE. Today I returned and got a new screen protector on my tablet (I'd put the last screen on myself). Their prices are more than fair, and ESPECIALLY more than fair when you figure you'll never have to buy a screen protector again. A special shout-out to my tech at Woodbury, Owen, who was fast, efficient and best of all... laughed at my lame jokes! These folks are what support is supposed to be, and rarely is. Well done!