I ordered a custom heart shaped cake and was very clear about what I wanted: whipped cream frosting…read moreon the outside and chocolate ganache filling with caramel and pecans on the inside. I even told them I don't like buttercream because it's too sweet and that I didn't want it anywhere on this cake. When I placed the order, they asked if they could add a little buttercream to the outside for texture. I said okay, but only a tiny bit mixed with the whipped cream. What showed up was all buttercream on the outside with zero whipped cream. When I asked about it, they told me it was whipped cream. I know what I'm tasting, and so did my guests. It was definitely buttercream. The inside was even worse. There was some ganache but barely any. The further we cut into the cake, the more buttercream we found. I did not want buttercream inside the cake at all. I barely agreed to a little on the outside and they didn't even respect that. The photos show it clearly. The further we cut, the messier and more uneven it got with just buttercream and buttercream. One slice had a thin layer of ganache with barely any pecans or caramel. Everything else was buttercream. I picked this bakery because I had a good experience with them the first time. The design looked nice, but the cake itself was really disappointing. Way too sweet from all that buttercream I specifically said I didn't want. I gave them detailed feedback with photos. Instead of owning up to it, the decorator got defensive. He said he used buttercream as glue to hold the cake together. But that doesn't make sense. If ganache worked fine as glue on my first order with them (which had no buttercream inside at all), why couldn't he do the same thing this time? He just chose to use a lot of buttercream instead of actually following what I asked for. I even sent more photos pointing out exactly where the problem was. But they still insisted it was whipped cream. My guests noticed it too. So are they lying? Management offered me a 10% discount on my next order. That doesn't help. I paid for a cake that didn't meet what I asked for and it ruined my event. I asked for a 50% refund which seemed fair. They read the message but never answered. Just complete silence. If a bakery is going to charge premium prices for custom cakes, you need to actually follow what the customer asks for. I was crystal clear about what I wanted. That's literally the whole point of a custom order. They like to ignore customers when there's an issue. I was ignored at first, then only responded after I pointed out how unprofessional they were handling things. That's when they offered the 10% discount. But the moment I asked for a fair 50% refund, they ghosted me completely. No response, nothing. That says everything you need to know about how they treat customers who have legitimate concerns.

Called last minute to have a couple of gender reveal cupcakes made and the staff were very nice and…read moreaccommodating. They were able to make it happen same day for us! The cupcakes came out so cute and tasted amazing too!

Delicious cupcakes cute display of cupcakes customer service was great I will go backread more

My wedding was on October 10, 2015, I contacted Angela and we arranged for an order of 15 dozen…read morecupcakes to be delivered to the reception site before 4:00 pm the day of the wedding. She only asked for a $50 deposit but I sent her $100 in good faith. A week before the wedding I finalized my order with her and mailed the remaining amount along with a thank you card and detailed instructions. I also added a tip into the amount because I knew I wouldn't see her the day of the wedding. On my wedding day as I am taking pictures after the ceremony, I receive a phone call from my cousin who is at the reception site telling me the cupcakes weren't delivered. It was 5:00 and guests had already arrived. All 160 people who were there went over to a cake/cupcake stand that had no cupcakes. My dad built me a beautiful stand that had three layers. My good friend made me a beautiful small cake for the top and the bottom two tiers were empty. Mind you, the cake/cupcake stand was on a huge table filled with candy and a popcorn bar. It was wonderful, except for the fact that there were NO cupcakes. Angela didn't have the decency to call and let me know what was going on, we had to call her. She then said her oven wasn't working right and she would try to be there in a half hour. Almost an hour passes by and she finally arrives with the cupcakes. I wish more than anything that after her being late it was worth it, but it wasn't. The cupcakes were burnt on the outside and uncooked on the inside. Over half of them didn't even raise over the edge of the cupcake cup. AND to top it all off, TWO DOZEN were missing. My cousin who greeted her at the wedding told her to not cash my check until she talked to me. Angela didn't even help them put the cupcakes on the stand. Going through the boxes to find which ones were presentable, my cousin and a few guests had to. I was on my honeymoon for a week and text her when I got back. She blamed her oven on everything. She then told me I wouldn't have even known there were TWO DOZEN MISSING had she not told me. She's right... I wouldn't have known. Probably because I shouldn't have to count a 15 dozen cupcake order on the day of my wedding and because they were burnt and uncooked, I had around 100 left over. She cashed my check even though she shouldn't have. We negotiated a refund price that she said she would put in the mail the next day. Two weeks later no check. I text her and asked if she planned on sending my refund, at least for the two dozen that were missing. She then said the night she put a cashiers check in the outgoing mail box it was broken in to and stolen. She then said she would show me proof of the fraud investigation.... which is yet to be seen. And even if that did happen, I never received a phone call or text saying my refund would be coming at a later date. It is now November 13th. Over a month after my wedding. I have no refund. I understand that sometimes ovens may not work right and cupcakes get burnt... but the way Angela conducts business is absolutely horrible. She is completely unprofessional. Not only was I disappointed in her business ethic but so are the 160 people who attended my wedding. For anyone who would like to see the conversation we had through text messaging, I would be happy to email them to you.

What a great find! The café is much bigger inside than it looks from the outside, with plenty of…read moreseating and an inviting atmosphere. They specialize in pastries, and everything looked fresh and delicious. I had the yogurt and a coffee, and both were excellent. I already can't wait to come back and try more of their menu. The staff was friendly and welcoming, which made the experience even better. If you're in the area, this is definitely worth a stop!

Ordered a blueberry muffin because unfortunately they do not offer cinnamon rolls. Front desk said…read morethey stopped selling them 2 years ago. Nice spot for a few photos.

I love giant cupcakes! Bottom is a shell made of white Ghirardelli chocolate and it is stuffed with…read morecake! Strawberry and banana layers with a banana crème filling with sliced bananas. So cute! Giant cupcake cakes start at $70 This size is pretty close to the same as my 6" 2 layer torte to 4 This four layered probably even more because it's ginormous is a cake that Willy Wonka would be so proud of it is spectacular. Gotta try it! If you love chocolate this one's your cake. Everything is custom, fresh, decadent, and over-the-top. Jennifer will make your treats - cakes, cake pops cupcakes etc very special for your event.

Ordered a six inch, red velvet with chocolate chips, cheesecake filling and cream cheese frosting…read morefor a small 50th birthday celebration. The birthday girl and all the guests loved the style and beauty of the decor but raved about the flavor! Not only was the cake moist, the flavors were exceptional-sweet, tangy with bursts of chocolate. The service was just as delightful as the masterpiece. Timely response, clear communications regarding costs for what we needed and friendly service. I asked for business cards because our extended family love beautiful, tasty cakes for birthdays and special occasions and Berry's Sweet Shoppe is now our go-to place!

I cannot recommend "Katrina's sweet dreams" enough! She came through for me on such a short notice…read morefor my Gender reveal cake! -- literally in just ONE DAY -- and it turned out beautiful and delicious! She is so reliable, responds quickly, organized and makes the whole process stress-Free! She also just made my Husband's surprise birthday cake yesterday! And the details were incredible. I added little props such as the Golf Cart and candles! Everyone at the party couldn't stop talking about how amazing it looked and tasted. If you're looking for someone who is talented, dependable, and truly cares about making your special moments extra memorable, she's the one! She's definitely gained a loyal customer and I'll definitely be back again to order more from her!

KATRINA! omg she's is the nicest person ever, she's one of our regulars at dutch and she always…read morecomes by with little sweet treats for all of us to try!! Dutch Bros loves her cupcakes so much, she's even made one of our managers a Dutch Bros cake because he was leaving! She's a hard working woman and deserves a lot more recognition - Dutch Bros Fam

AMAZING cakes and customer service!! The owner, Ms. Mae is the kindest soul on this planet. She was…read moreable to fit me in for Memorial Day weekend for my son's birthday and I gave her the idea/vision I wanted and she totally overdelivered. The cake got lots of WOW's and it was too pretty to eat! The cake was delicious and everyone loved it. I'd say this is the first time that I've had my guests finish the cake! Totally totally recommend her x1000000. Thank you again Ms. Mae!!

Again!!! She hit it out of the ballpark! It was my birthday on the 9th. My daughter and mother…read morecoordinated what cake and and Ms. Mae nailed it!! The cookies! OMG absolutely amazing. Plus, she is so sweet and nice. She is amazing as a woman and as a baker. Give her a try....I guarantee you that you will be hooked just like how we are Give her a go! You will not be let down

Jordyn did my daughters first birthday cupcakes, she's done my nephews 10th birthday cake, and will…read morebe doing my daughters second birthday cupcakes she is amazing, reasonable and the cakes tastes amazing and the buttercream even more amazing so creamy and buttery delicious all events there was no cake left and I had shared her social with everyone who asked

Jordyn made a dairy free chocolate cake for my sons birthday. It was delicious! Everyone loved it!…read moreI didn't have a vision, only a theme and she did a great job with the cake. I will definitely order from her again! My youngest did touch the cake and mess with it a little before this photo but it was still perfection!