I had a heating system issue, with the temperatures heading to freezing, which required immediate attention. Shabbona Creek service department, service technicians and parts department stepped up to the challenge. The problem was diagnosed, part located at the manufacturer in Colorado and the part was shipped in overnight. Within two hours part was installed, contaminated fluids removed/replaced, system checked and homeward bound I was. There hospitality was also very accommodating and appreciated. Thank you one and ALL!!!!!!! Coffee was always hot and fresh too. read more

Far as i can tell this place is more fraudulent than the moon landing. Cant even pronounce their own name. Shuh-bona???? Its shaw-ben-aw....and its a lake. WHERE IS THE CREEK??? Gorgeous RVs tho. Wish i could afford one Disregard the pronunciation. I just saw they jumped an RV into a creek. This place fvckzzzzzz read more

I've read stories about RV dealerships being rude, but I never experienced it until today. Called Shabbona Creek RV in Illinois to schedule service. Called and left messages 3 times with no returned phone calls. On the fourth try, I got through, but was curtly told they won't service what they don't sell. No questions about what type of service I wanted or suggestions of where I might get help. Just no and goodbye. Talk about your red flags. I recommend avoiding this one. read more

Tom the owner is a crappy old man and he is a lair, and more! I would say most of his used RV's are extremely over priced. Buyer beware of this business. Would never do business with him again! read more

We purchased a 2016 Winnebago Forza from Shabbona Creek RV and could not be happier. Our experience with the owner (Tom) in the intial sale was awesome. The service technician (Preston) who worked on our RV is probably one of the most hard working and skilled technicians that I have ever worked with over my lifetime! He is a problem solver that any dealership would be lucky to have! I cannot say enough about (April) who runs the service department, how she got the parts in under warranty and coordinated everything. Preston and Tom even came out on a service call on our RV and that is unheard anymore! I have purchased many RV's and campers over my lifetime, but Shabbona Creek RV is by far the best and most honest RV business that I have ever dealt with. read more

We bought a preowned class A motorhome in April, 2024. We had the best experience with them. The sale process went smoothly and they went above and beyond getting our RV ready for pick up. A one year warranty was included, which really helps with buying a used unit. Our RV went back to have the generator repaired, which is now working perfectly. On a recent trip to Michigan, the convection/microwave went out. We called the service department to see if the warranty covered it (fingers crossed because it would have cost over $500 to replace it) and the woman in the service department said it was and was able to accommodate us bringing in the RV before our next scheduled trip. I wish all companies ran their business the way Shabonna does. They put their customers first, which is so appreciated! We highly recommend Shabonna for purchasing an RV and for service work. read more

Lady on the phone is very rude. Was gonna stop in and I'm not even going to anymore. #1 way to drive customers away...definitely need to work on better customer service through the phone. read more

I thought Tom was a nice trustworthy person until immediately after purchase my furnace would not stay running. Also my propane regulator was not operating correctly . My Water Heater ignitor was bad. My outside porch light wire contact was corroded. And lastly the sink faucet was extremely loose. 5 items that cost me $ 929.00. Since upon contacting Tom after explaining the issues we were disconnected. I tried twice to call him. No answer. I was very upset and surprised with his attitude. My suggestion is if you buy from this Dealer demand you have an independent company check out your RV before you purchase it. Tom advised me that everything worked.BUYER BE AWARE read more

2021 Newmar Baystar Sport 3014 purchased brand new October 2020. First class A! Previous 20 years of Class C. Outstanding product! Outstanding dealership! Very friendly and accommodating! Replaced refrigerator control board and TV as we waited all under warranty! 7000 miles and Happy Campers read more

Absolutely awesome. Tom spent a lot of time with us and answered so many of our questions. Can't wait to buy our Motor Home from him!

Scott & Debbie D. We just bought a Winnebago Motorhome from Shabbona Rv. One the best rv Dealer Ive ever bought from! Tom was very easy to work with and got us good interest rate on our loan. He did and gave use everything we asked for! I was very impressed with the rv techs that help use and did pre delivery(Andy) ( didn't catch other guys name) We have not got to use our rv yet. We are looking forward to using it, I will Recommend them to everyone I Know! read more

The salesman who sold me an RV lied to me. They are completely untrustworthy. He told me the RV had been owned by a farmer who kept it in his barn. Come to find out it was actually owned by a national dog showing business. The HVAC was completely ruined by all the dog hair. Even though they sold me a warranty, they said it wouldn't cover anything. read more

FULL-TIMERS BEWARE! On 9/28, I contacted Shabbona Creek RV about a holding tank repair (warranted by a company with no dealers in this area). I was told by PRESTON they were booked into November and were NOT willing to shuffle the schedule. I emphasized that, as full-timers, we live in our RV, needed urgent repairs and planned to head south soon. After pleading my case, Preston informed me that he had been on the phone with me for 17 minutes, had 3 other calls on hold, and the fact that I chose to travel full-time in my RV made no difference to him or Shabbona Creek! WOW! Needless to say, I will not be contacting them for ANY issues in the future and have informed the campground owners here of my treatment by this business. read more

I would like to thank Shabbona RV and their SERVICE department for the outstanding performance fixing our rv after lighting strike while we were traveling. It's great to have our home back thanks to the great folks working at the dealership. Thanks Stacey!! read more

I recently experienced a major electrical storm while camped in the area in my motorhome. Evidently, a nearby lightning strike fried my inverter. We asked nearby family if they knew of anyone nearby, and my wife's cousin did some asking around, and then gave us the name of these folks. I called on Wednesday & was able to set up an appointment for Friday, as well as order a replacement inverter. When I rolled in on Friday morning, Stacey & Andy were waiting for me, and I was on my way back to my campsite 2 hours later with a newly installed inverter. Andy even walked my roof for me to look for any damage from a possibly direct lightning strike. These folks are amazing! They even gave me a 10% discount on the inverter for being retired military. :) As a point of reference, I also spoke to a mobile RV mechanic who said he wouldn't even be able to come out for another 2 weeks, and wouldn't even be able to get me into their shop for another week. With Labor Day weekend 1 day away, if it weren't for Shabbona Creek RV, our motorhome would have been without power to most outlets until the inverter was replaced. Super friendly, personable, knowledgeable, & efficient, I just can't say enough good things about Shabbona Creek RV. :) They were there for me 110‰, and I will happily sing their praises at every opportunity. read more

This place is full of SHIT, the owner included!!!! If you are new to the RV world then PLEASE do not go here!!! We were new and went here and was sold a lemon of an RV. It has has been in the shop since we drove it off the lot! The owner saw us coming a mile away and new just how to scam us!!!! This man ( owner ) is not the guy you want to do business with. He promises you everything and comes through with nothing!!! He is a scam artist at its finest!! Please beware of this place and the owner!!!! read more

Don't buy from this place they are not trustworthy... Drove 700 miles from Tn only to be taken advantage of. What I was promised wasn't delivered. I was talked to like nobody has ever talked to me as a woman alone. If a man had been with me he would have decked this guy. When I complained about not getting the things I was promised he told me to leave without the camper and go home. He knew how far I came and used that against me. I only negated two things. One was a cover for my new camper. I wrote on buyers order a cover. I didn't describe it to be for a little guy max, so guess what I got. A cheap cover that in no way fits my camper. I caught that the electric jack was damaged and bent and they replaced it telling me this one is better. lol Yeah better alright like 450.00 cheaper for them is what they really meant. The whole ordeal has been a mess. Just take my word for it you can't believe this owner he's just really a cheap suited salesman. read more