NEVER EVER EVER EVER do business with Piehl or Buick. The dealership has absolutely horrible customer service and is incapable of fixing my car while Buick refuses to be accountable for the dealership and tells me any issues I have with Piehl need to be handled by Piehl and Buick has nothing to do with it. In September 2015 I bought a brand new '15 Buick Encore. In June 2016 I took it in for an oil change, a slow leaky tire, and a knocking noise coming from under my hood. The knock had been getting louder and louder and just before I took it in, it became faster and irregular. I was quoted at $215 for a new tire and accepted. An hour into my visit, the nice salesman who I had been chatting with told me my car was done. I looked and it was sitting just outside the door. I waited yet no one came to get me. I went to the front desk about 10 minutes later and was told I was waiting on my ticket. About 5 minutes later I asked again. A lady went to check. She came back and said the service manager would be right with me. About 5 minutes later Service Manager Elizabeth came out and told me it would be 10 minutes. She apologized. I told her I just wanted to pay and leave. She said I could not. I waited. My ticket finally came out after my car had been parked at the door for half an hour. She gave me the ticket and it was $225. I complained and she instantly changed it back. She then told me there was nothing wrong with my car and the noise was normal. I left and two weeks later it turned into a hard knock. Harold, the Customer Service Manager, had been calling me leaving me messages and asking me to fill out a survey. I did. I was honest. He called me right away and asked me to come in. He said he wanted to compare the noise next to another '15 Encore. I brought my car in after-hours due to the fact that I work an hour and 15 minutes from the dealership. Harrold and a male Service Manager were there to greet me. The other manager instantly told me the noise was normal. He said Cadillacs have the same issue but Cadillac puts a $1,500 silencer in theirs. He made it sound like it was my own fault for not spending more money and $32,000 just wasn't enough for a quiet ride. They pulled the comparison Encore up but it was a 16 so they didn't turn it on. He again assured me it was normal but said I should leave it so they could put it on the machine in the morning. I got a loaner which was far, far inferior to my car and I had to pay to fill it back up before returning it. Low and behold I get a call saying my compressor is failing internally. They replace it. I pick it up and Elizabeth says "I'm surprised you came back!" Not a "Thank you for giving us another chance." I get my car back and the audio system including the phone, Wi-Fi, radio, Sirius, texting, and blue tooth are all disabled. I call Buick to complain and they say it is not their issue and for me to talk to the dealership the next day. I ask to report my horrible experience with the dealership and BUICK STILL SAYS NOT THEIR PROBLEM. "You'll have to talk to customer service at the dealership." The dealership sends a mechanic out to my house after hours but it all started working again just before he got there. Two weeks later the knock is back. It gets louder and louder. I call and my car is back at the dealership. Elizabeth says, "I shouldn't be telling you this but if there's something wrong with this new compressor too Buick will have to pull the whole lot that these compressors came from and test them all. This would take A LOT of time!" I was just thinking what this meant for me. They would not want this. This would be expensive. And what do you know? She calls the next day and says there's nothing wrong with my car. I take it back. It gets louder. Pretty soon my warranty will be up. I call Buick. "Not our problem," a supervisor says. "Take it to the dealership, they'll fix it." They said they were in the business of selling cars not fixing them. I ask why Buick has its name on it if it won't be accountable. "Not our problem." Elizabeth wants me to call when my car is making the noise so she can send the mechanic out. I call 3 times. The first two times the compressor did not kick in while he was there. The third time it did. I never got a response on that but the mechanic DID tell me he WAS NOT GETTING PAID WHEN HE CAME TO MY HOUSE! I was disgusted!! I apologized to him for the business. What a horrible place to work! I gave up on my compressor knowing that it will need to be replaced when the car is out of warranty. Next comes my brakes. I go in and they want a different mechanic to go with me and listen for the sound. He hears it and says he can fix it when he rotates my tires. Elizabeth tells me he fixed it and it was something rubbing on my brakes. This was 9/3. I drive away, noise free. 9/4 the noise is back. 9/6 the noise is there on take-off and not just when I apply my brakes. I call and she simply transfers me to Harold without letting m read more

Called to set up an appointment for an alignment and asked to make sure that they could do it on my specific vehicle which they claimed they could. I'd just put new tires and a leveling kit on it and wanted to make sure everything was dialed even though the truck was driving fine. I dropped my truck off around 830 which was supposed to take a max of a few hrs or so which ended up taking the entire day (they couldn't seem to do the work). After some phone calls back and forth throughout the day it was clear this dealership had no clue what they were doing with my brand of vehicle. I was told that the truck was pulled out and ready but I couldn't drive it because Now the alignment was extremely off. They ended up taking it back in again but never called me back. I ended up having to call to get my truck back it was the end of the day and I'd been without a vehicle for the entire time they had it and wanted my truck back. so I get my truck I drive home and the alignment is so bad the truck is almost not drivable now to the point where it's dangerous. The steering wheel is crooked it pulls to the right and the front end pulls and darts back and forth.. Undrivable on the highway at all. So I wait the weekend obviously they're closed so I call all day Monday from the time they open to the time they close could not speak to a Manager..I left messages still can't speak to anybody. I call almost the whole day Tuesday still no manager will take my phone call mind you I have not spoken to a manager at all since I picked my truck up. I spoke to the guy at the desk at the service department (nice guy) says he should be the one who speaks to the manager because it's going to come back on him anyhow. I said I just want a refund so I can take my truck somewhere to get it fixed properly because I can't even hardly drive it now. Several days later from the time I took my vehicle in I left a review and would you guess I got a call back. The service manager stated he wanted to try to fix it even though I wasn't interested I'd already had enough I wanted a refund. Well I ended up taking it back in the next day and they gave me a loaner. Needless to say the manager said he couldn't do it and made the truck "drivable". Was trying to blame why they couldn't do it on a leveling kit which was ridiculous the truck is completely factory besides this and drove fine when I took it in. Then proceeds to bring up because I left a review explaining my experience he wasn't interested in rectifying this any longer (I just wanted a refund). Well I told him that I took my review down just before I brought my vehicle back in hoping they might by chance straighten everything out..to which he says "oh OK well if you figure out the issue" I'll put it back on the machine again. I'm the one out 150 dollars, I literally gave away money for nothing. I ended up taking my truck to another place for half the price 1 hour later and everything is fixed, nothing wrong with my vehicle. I'd also like to add that the drivers side tie rod wasn't even tight when the new shop put it on their lift. read more

Well, cross country trip from Colorado to East Coast ended in Illinois when car died and we were towing a travel trailer. Got towed to Piehl Chevrolet in Princeton, Illinois. We we're lucky to be brought here! They have been so gracious, understanding and helpful, even found a campground for us! We are new customers and not sure if they can even Dave the car. Wish we lived here because you don't get customer service like this any more! They even let us keep the dogs in the waiting room to keep them out of the sun. Everyone in this dealership has been amazing! read more

I was able to get right into the dealership to test drive the Buick Encore GX that I was interested in. Chris and Matt were the salesmen that helped me and they were both great listeners, down to earth and very easy going. We ended up coming back in the next week and purchasing the vehicle mentioned above and I absolutely love it! Thank you to Chris and Matt, and Dan, the finance man that got me into a new car with a payment I was comfortable with! Overall going to Piehl Motors was a great experience, I highly recommend! read more

We went into the dealership for a recall on our Cadillac and decided to look at their new and used vehicles. We told Chelsea what we were looking for and she showed us everything that met our categories. We ended up buying two cars - a new 2021 Buick Enclave and a used 2014 Buick Lacrosse. We are well pleased with our purchases and salesmanship. After a week we noticed a defect in the windshield of the Enclave. We took it to Piehl Motors. They replaced the windshield. Service was quick and efficient. read more

I just traded my 2011 GMC truck for a 2020 GMC truck here and was very happy with Matt our salesman. Matt was very informative, pleasant, he listened and answered our questions, and the vehicle was found in a very short time. Before we left with our 2020 GMC we were explained and showed all the bells and whistles. Matt took time with us and did not rush thru the details. I would recommend Matt Manning, Thank you Matt we appreciated your knowledge. Mark Boelens read more

My beloved car was in an accident while I was driving and I took it to Piehl Motors for repair and they made my baby look like new. My baby served me well but it was time to retire her after 12 years of faithful service, so I went back to Piehl Motors to get a newer baby. CJ Michael guided this senior with courtesy and patience, making my decision a slam dunk. I am VERY pleased with my new baby and impressed with the professional way I was treated. read more

Recently purchased a 2022 Blazer from Piehl's and was extremely pleased with my time spent with this dealership. Thank you Dustin Williams for your help. All the employees were great to work with. This is not my first time dealing with them and will deal with them in the future. Everything from sales to service to body shop is super. You have always been great. Keep up the good work. read more

I just got my Chrysler 300 back from Piehl Body Shop yesterday. They did an excellent job and made my car look like it did when I bought it new. Repairs were done fast and I had my car back in no time. They even washed and detailed my car for me. Jason is great to work with and overall it was an easy process with no headaches. I would recommend any one to go here. read more

We had a good experience with Piehl Motors and John Bresley. We were able to get out of our lease and lower our payments by $100 and purchased a 2017 Nissan. After we got home we found some things wrong, but my husband took it back on Monday, and John got everything corrected. LuAnn F read more

We just purchased a 2020 Acadia Denali at Piehls and love it. Chris was so personable, also very knowledgeable about the car. He helped us get a fair deal and spent time to guide two not so tech savvy seniors through all the electronic features. Very good experience! Pat and Tom read more

Piehl's was fantastic to work with. They made the car buying experience very painless and easy. Jeremy, Rob, and Dan were friendly and knowledgeable. They offered us a great deal on our trade in. I highly recommend this car dealership if you are in the market to buy! read more

We went into the dealership and Chelsea showed us models that met our criteria. We ended up buying two cars - a new 2021 Buick Enclave and a used 2014 Buick LaCrosse. The salesmanship was friendly with no pressure. We are very satisfied with our purchases read more

This is the 2nd time we've purchased a vehicle from Piehls and they were great both times. They helped us stay in our budget and got us what we needed. They were awesome with our 3 year old. They're the place to go! read more

I bought a 2017 Chevy Cruze, and my buying experience could not have been any better! It was the best experience I've ever had buying a vehicle. Thank you Shawn, Rick, Dan & CJ. You guys are awesome!! read more

Bought my first brand new car from here and it was by far the best car buying experience I have ever had! I will definitely be buying a car from here again in the future! great service and great people! read more

Just bought a 2022 Trail Blazer from Piehl's, it was a seamless, no nonsense process! Big John was our salesperson and he was fantastic to work with. Will definitely be going back to Piehl Motors!! read more

I purchase a car for my daughter at Piehls. They did a great job on helping her and even a better price. I'm not going to car a vehicle anywhere else. They are my go to place for myself and my family. read more

I worked with with Big John and he was great I knew nothing about cars and he helped me find the perfect car in my price range I would do business with them again in the future. read more