Soooooo. 5 stars with a caveat. You're gonna pay... and pay.. nothing here is inexpensive. But if…read moreyou have the extra $$ it's worth every penny. So what differentiates this from other Palm Springs area resorts? The service, by far. The property is phenomenal and the upkeep and maintenance is good, on par with other places. For example, at the pool, we found straws from the previous guest, etc. not a deal breaker, but something to observe. But everyone I interacted with genuinely seemed like they wanted us to have a good time. If it was fake, it was very good acting. From the valet to check in, amazing! Javier checked us in. 7 out of 5. Stress free. The pool area, 8 out of 5. Off the charts. Attention management: I stay at a lot of hotels and resorts. And though I'm sometimes overly generous with my ratings, I can honestly say Dru is the best server I've had, ever. She should run the joint! I wish I could give her a raise. Evan was pretty bad ass too and should be commended! Will I be back? 100 percent. Amazing property, rooms are great, staff is awesome. Food is good, but avoid the breakfast buffet at Rockwood. $40 for powdered eggs is no bueno! Other than that, you'll love it here!

We stayed at the JW Marriott Desert Springs Resort & Spa over the Fourth of July weekend, and…read moredespite how busy it was, the resort handled the crowds really well. The staff was attentive, and everything felt well organized. We had dinner at Aquifer65 & JW Sushi Bar one night, and it was fantastic. We also enjoyed dinner at Mikado Japanese Steakhouse, where the hibachi experience was both entertaining and delicious. The rooms are a bit underwhelming compared to the rest of the property, but the overall experience more than makes up for it. The pools, grounds, and amenities make this a great place to spend a long weekend. I'd definitely recommend staying here--just be prepared if you're visiting in the summer. The 104-degree desert heat is no joke, so plan on spending plenty of time in the pool and staying hydrated!

One of my favorite resorts to stay at in Palm Springs…read more This property is so beautiful and welcoming! I love how once you check in, you are welcomed with water, welcome drinks, and if different social events. This may I came during Mother's Day and they offered free cocktails and bites. The rooms are huge, and the views are amazing. I had a view of the golf course. Besides that there are multiple pools; adult, the regular pool and splashtopia (lazy river and slides). What's nice is that during summer nights they have movies by the pool. There is also a gym, few restaurants, and tiki social. There is free parking as well as parking for the guests. Wonderful stay with your loved ones, friends and or family.

I've always heard great things about this Omni location. I finally stayed here a couple weekends…read moreago for a couples getaway. The bell man was friendly and helpful. Check-in was quick and easy. The grounds are lovely and beautiful. Our room was spacious, large and nice. Since we didn't have kids with us we stayed at the adults only pool the entire time. It was great; calm and quiet with no rowdy kids splashing all over the place. I do have a big gripe though. The first night we arrived (Saturday around 5pm) we immediately went to the pool to cool off, chill and relax after being out all day. The pool area was a MESS. Quit gross and a turnoff, actually. Trash all over the place. Empty cups and cans and used plates of food. Not one employee came in there the entire time. We were ready to spend money too. She/he could've made some nice tips. There were other adults in there too wanting service and made the same comment as us. There were also zero towels left to use, just dozens of used ones all over. I give this place 3.5 stars. I will not stay here again. I will continue to stay at the resort we usually go to.

I recently stayed here with a group of friends on a girls' getaway and had a wonderful experience…read more The highlight of my stay was an employee named Edgar Contreras. I accidentally dropped one of my earrings down the bathroom sink drain and was convinced it was gone for good. I reported it to the front desk and hoped for the best. When we returned later that day, I was thrilled to find my earring safely waiting in the room along with a note from Edgar. He took the time and effort to retrieve it, and I was incredibly grateful. What could have been a disappointing vacation moment turned into a great memory because of his kindness and willingness to help. Employees like Edgar make a real difference and are a wonderful reflection of the level of service provided here. Thank you, Edgar, for going above and beyond!

Our stay began on June 16th at 4:00 PM. Upon arrival, we waited in line to check in. Prior to our…read moretrip, my husband had made several attempts--over the course of months--to upgrade our reservation to a two-bedroom unit. Each call to the 1-800 number involved wait times exceeding 45 minutes, but we were consistently reassured that an upgrade could be accommodated upon arrival. Unfortunately, this was not the case. At check-in, the front desk informed us they could not assist and directed us to contact the 1-800 number again. After doing so, we spoke with a representative who reviewed the notes from our previous calls and confirmed that an upgrade should be possible. We were advised to request a manager upon returning to the desk. However, after waiting in line again and explaining the situation, the manager declined to come out and instead relayed through staff that the last two-bedroom unit had already been taken. As a family of five, a one-bedroom was not suitable, but we decided to move forward and make the best of the situation. Upon arriving at Building 6, we were immediately concerned by the condition of the property. The stairwells had visible cobwebs and scattered trash, giving the impression of poor upkeep. When we entered the unit, it was clear the space was not well designed for comfort. The living area was cramped due to excessive, unnecessary furniture, and both the living room and bedroom felt tight and poorly arranged. The bathroom was adequately sized but only had a single sink. The shower/tub leaked water, and the shower curtain appeared insufficient, which likely contributed to visible water damage. There was also noticeable mold and general uncleanliness in the bathroom. The carpeting throughout the unit appeared heavily soiled. The pool experience was also disappointing. The property advertises multiple pools, including two with water slides. On our second day, we attempted to enjoy these amenities, only to find that one of the main pools connected to a slide was closed, with assurances it would reopen the following day. At the main pool, we found the patio furniture in poor condition--cushions were torn and visibly dirty--and the pool water itself appeared unclean. Additionally, there was ongoing construction nearby, which disrupted the environment and required guests, including my daughter, to repeatedly accommodate workers passing through. We moved to a quieter pool area, which was somewhat better, but the water still appeared less than clean. On the third day, the previously closed pool remained unavailable, adding to our frustration. We eventually found another pool area that was better maintained, with cleaner seating. Food service was also inconvenient, as everything had to be ordered through a mobile system with no traditional waitstaff, which made the experience less enjoyable. Other issues included receiving extra blankets and pillows delivered in trash bags, which felt highly unprofessional. The pull-out sofa bed was in poor condition, with torn bedding and what appeared to be stains on the mattress. Overall, after four days, we were ready to return home. This was one of the most disappointing stays we have experienced. The lack of cleanliness, poor maintenance, and unresponsive customer service made it difficult to enjoy what should have been a relaxing family trip.

Came for a weekend getaway in June with my family of 3. Upon arrival, you notice immediately the…read morehotel is beautifully maintained. You have the option to valet or self-park, either way you'll be paying for overnight parking. Check-in was a breeze and our room was larger than we expected and clean. I booked here because I have a toddler and knew they had a splash pad, lazy river, wading pool, and other regular pools. The first day we got to the pool around 3 and finding chairs in the shade next to each other was easy. The next day was a different story. Guests will go out to the pool first thing in the morning to lay out their towels and then leave it unattended for hours on end. We also noticed the pool looks great in the early part of the day but by the late afternoon the pool is murky. I get it, that's going to happen when there's that many people using the pool but still. I only recommend this hotel to young families. I couldn't imagine coming here with just my husband. There are kids everywhere. They dominate the pools and you'll see them running through the lobby and down the halls. None of this bothered us with our toddler and like I said, I booked here knowing what I was getting. This is solely a warning. Don't book a romantic couples getaway here thinking it'll be relaxing. Stick to the boutique hotels!

unfortunately, the experience was far below expectations--especially considering I paid over $1,000…read morefor two nights. The hotel feels very outrageous for two nights. I spent $1000 on top of that we have a $45 valet fee for every day and poorly maintained. The rooms were not clean upon arrival, and overall cleanliness throughout the property was lacking. To make matters worse, the air conditioner did not work and our room was at 78° and I called the front office and no one ever came up which is unacceptable at this price point. The pool area, which is supposed to be one of the highlights of the hotel, was also disappointing. The water did not appear clean, no where is the waitresses to come to our pool after we spent over 1000 for the weekend. For the price charged, I expected a much higher standard in terms of cleanliness, service, and overall upkeep. Unfortunately, this was not the case, and I would not choose to stay here again.

As a mom of 3 kids, two dogs, I am so happy to share that this is THE BEST Ritz Carlton property in…read moreCali for families. I know because this family's-third stay at a Ritz Carlton for the month of July-- Ritz Rancho Mirage is truly the best one we've ever stayed in California! Ritz Rancho Mirage property really needs to share its expertise and guidance with the less impressive, failing Ritz Half Moon Bay. That property is just Awful. SERIOUSLY help that horrid property out. Here at Ritz Rancho Mirage from the moment we arrived, we were greeted by all the wonderful valet men at the driveway. Bright happy smiles. Checking in was a breeze, with smiles, excellent customer service, and a super quick process. As we walked through the hallway towards the elevators, we were greeted by several staff members who said hello to us. Every employee we encountered at the property seemed to enjoy their job. It was such a wonderful day to see the Ritz Carlton stuffies for kids, three different options. Our kids chose the ram. Our family is known for collecting all the Ritz Carlton memorabilia and visiting all the properties around the world. So for this property to have three stuffies was a surprise The sweet, friendly young woman at the front desk showed them all the options, they could choose from. Our Family really loved our room. We again booked two connecting rooms. A double bedroom comes with a couch and is very spacious. The king bed also came with a little couch. The first floor had a very unique vibe that we all liked. The decoration of the Crystal lights was very cool. The bathrooms were all looking like they had a complete renovation. Big huge bathtubs for our little toddler to swim in his bubble bath in. Housekeeping staff I give them a 10! Phenomenal job all you amazing ladies and gents working in housekeeping. All of them were friendly, checked on us, offered more towels. Our room was serviced EVERY time we came back to the room, clean, spotless. Not like the disgusting Ritz Half Moon bay. The housekeeping crew here all were on top of their duties with great smiles and attitudes. We happily will be bringing more cash for them next time. Very hard workers. I appreciated all of you guys in housekeeping. The family pool was amazing! It was not overcrowded and it was clean, all the music playing was completely perfect for families. They keep the area very clean and the staff was always checking in on us to see like to order anything else or needed anything. The service at the Pool side is five star! The view from the property is spectacular! My family really was surprised at night that there was a star watch around the pool. We were able to see through the huge telescopes two distant stars. What a great treat. We all did enjoy the shops there at the resort. They had a great attire for the entire family. Dad found a wonderful shirt and our toddler found the cutest swim shorts. We don't like to do so far. This one is the best Ritz in terms of on site shopping. Overall, our family had a five star one experience at this property. So wonderful that I am very sure we will be booking more visits through the year.I cannot tell you enough how nice, accommodating and friendly staff is here at the property. If you have fur babies go ahead and bring them along ..this property is dog friendly! Our two Frenchies really enjoyed their time here.. being spoiled by the staff. They give water bowls and dog treats. There are many dogs in the property during our visit. Each of them were also happy to be able to socialize with their families as we could tell. If you can't tell...I Love the Ritz Rancho Mirage.

The Hotel reached out and apologized for the mishaps. They took ownership and accountability of the…read moresituation and made it right. This is what separates a good establishment from the average ones. I appreciate the response from hotel management and would love to give this one another try in future

I am a longtime Marriott customer, currently Platinum Elite, and am very dedicated to the brand and…read morehad Ambassador status just a few years ago. As such, I have stayed in a long list of Marriott brand properties, all were great, however, the Renaissance Esmeralda stands out above the high standards of the others. My first experience staying at this magnificent property was over the 2018-2019 New Years. Not only did we get to enjoy the wonderful experience at Renaissance Esmeralda, we went down to the great New Years party in the lower level between the bar and stairs/fountain. We enjoyed it so much that we returned the following year to celebrate New Years and have stayed a few other times when we had family and friends visiting. More recently, while celebrating my 50th birthday, I stayed at five different Marriott properties over the course of my birthday and the days leading up to it. The fourth stay/night was at Renaissance Esmeralda and was by far the best! My experience there exceeded the wonderful stays I had at the other four Marriott properties, one of which was a W. The Renaissance Esmeralda also exceeded my expectations compared to a stay at the Ritz-Carlton Rancho Mirage a few months ago. From check-in to check-out, my experience there was outstanding to say the least. Charlie checked us in and provided exceptional service, as did Jonetta at check-out. It happened to be the eve of my birthday, so I was able to wake up at my favorite Marriott property ever! I was upgraded to an absolutely beautiful and large suite, which had panoramic views of the beautiful mountains, the one-of-a-kind resort style pool area and more. We arrived and found the suite that was absolutely impeccably clean, and a very nice and thoughtful surprise, a piece of birthday cake along with a bottle of wonderful wine. We also very much enjoy and appreciate the updated suites with their mid-century modern style, especially the cool bathroom wallpaper with some of Palm Springs' best mid-century modern homes. We enjoyed a wonderful breakfast where Amparo provided exceptional service and food. In both the evening and the next morning, we took time to enjoy the refreshing pool area. I also very much appreciated the covered garage parking with complimentary EV charging, where we were able to charge my truck, so we didn't have to stop in the morning before heading back to Redondo Beach, allowing us more time to enjoy all the greatness Renaissance Esmeralda has to offer. Finally, we like to walk each morning with my service dog, and the property and surrounding areas couldn't be better, as there are many grass areas and some nice shaded spaces. We are already planning on returning the Renaissance Esmeralda in November when we will have family visiting, and since they are golfers, they can enjoy the adjacent beautiful course. I highly recommend this outstanding resort and property for any couple or family who wants to experience the absolute best that Marriott and the Coachella valley offer.

The beginning of my stay at the Renaissance Esmeralda on June 28, 2026, was anything but relaxing…read more After a seven-hour drive, I arrived at the hotel looking forward to taking a shower and getting some much-needed rest. Unfortunately, while I was showering, I noticed that the water was not draining. Because I was so tired, it took me a moment to realize that my feet were standing in several inches of dirty water. When I removed the drain cover, I was horrified to find a large clump of thick black hair measuring approximately 3 inches by 3 inches and about three-quarters of an inch thick blocking the drain. I immediately got out of the shower and thoroughly washed my feet, but by then I felt physically ill. I went to the front desk to explain what had happened. The staff seemed less than sympathetic and offered me two options: move to a room that was not as nice as my current one or wait for housekeeping, although they could not tell me how long that would take. I explained that I simply wanted to take another shower as soon as possible and asked if housekeeping could be expedited. My request appeared to inconvenience them, despite the fact that I remained calm and courteous throughout the conversation. When housekeeping finally arrived, the experience became even more disappointing. The housekeeper came without any cleaning supplies. Instead, she picked up one of the washcloths from my bathroom and used it to wipe away part of the hair. No disinfectant or cleaning products were used. She then looked at me and, in a rude tone, asked, "Is that all you need?" I was completely shocked by both the lack of professionalism and the absence of any attempt to properly sanitize the shower. Fortunately, I had taken several photographs of the hair before housekeeping arrived. I returned to the front desk and showed the pictures to another guest relations employee, whose reaction confirmed that my concerns were justified. She immediately called over the manager on duty. After seeing the photos, he apologized and offered to move me to a pool view room with a larger balcony than my other pool view room, which I appreciated. However, by that point the damage had already been done. I was still nauseated from having unknowingly stood in filthy, backed-up water containing someone else's hair, and I was emotionally drained after what should have been a relaxing start to my trip. After such a long drive, this was the last experience I expected, and it significantly impacted my impression of the hotel. I hope this experience is taken seriously, not only because of the obvious sanitation concerns, but also because guests deserve to be treated with empathy and professionalism when issues like this arise. I sincerely hope steps are taken to improve both housekeeping procedures and customer service so that no future guest has to endure a similar experience.

I'm glad I gave this property a chance despite seeing some negative reviews beforehand. Our…read moreexperience was absolutely wonderful from start to finish. From the moment we pulled up, we were made to feel welcome. The valet staff, front desk team, and even the barista at the coffee bar were all friendly, professional, and genuinely seemed happy to help. Our room was spacious, spotless, and very comfortable. The bathroom was equally impressive, with a large shower and plenty of room to get ready. We especially enjoyed relaxing on our balcony and taking in the beautiful view. The amenities were excellent as well. Whether you're looking to unwind at the spa, get in a workout at the gym, or spend time by the pool, this property has something for everyone. The location is another big plus, with plenty of restaurants and shops just a short distance away, making it easy to explore the area without spending much time in the car. Overall, we had a fantastic stay and wouldn't hesitate to return. This hotel exceeded our expectations and made for a truly enjoyable getaway.

Love this hotel. The only problem is when we asked the person parking our car, maybe four times to…read morecharge our EV and ir was not done. We asked and the answer was, yes is way and our app may not be working. Next time I have to figure out a better solution, but love this hotel.

I was sooo excited to take my engagement photos at this beautiful resort Joe was incredibly sweet…read moreand welcoming, and the property... WOW absolutely stunning! I had been searching for those dreamy brown Spanish doors, and these were beyond perfect Such a magical spot for photos! Thank you so much, Joe, for your amazing hospitality

We had a wonderful experience with this wedding venue. The property is absolutely gorgeous and…read moremakes for an unforgettable setting. Everything is well-kept, scenic, and perfect for photos and events. Joe is a gracious host who makes you feel welcome right away and is genuinely helpful throughout the process. You can tell he cares about the property and about making sure guests have a great experience. If you're looking for a beautiful wedding venue with a warm, attentive host, this is definitely worth checking out.

This is probably our 5th time staying at this location, at least, even when it was just…read more"Miramonte". We got a cabana this time for 4th of July and our server JIOVANNI was the BEST! Attentive, proactive, responsive and thoughtful. He helped us out with our lounge chairs, described all the amenities beautifully, gave great suggestions on food, and really anticipated all our needs! We will definitely come back just because of this service alone. On other days Elvia was super helpful, always aware of who needed water poolside and anticipated when we wanted to order food and drinks. We went one day without any room refresh service that the hotel made up for with extra waters and detailed service the next day. The only thing I'd recommend to the hotel is to do more detailed cleanup of their buildings on the exterior areas, especially in the corners. Lots of dust and webs. I think this level of detail would help elevate the feel.

Summertime in Palm Springs...call me crazy. If this resort…read morebottled its grapefruit basil drink, I'd buy a case. It needs to be on the market- with or without alcohol. The non-alcoholic version was complimentary whilst checking in - a great way to welcome in one's guests! And unlimited throughout, no matter the time of day. The food was incredibly tasty. The sushi tuna was so fresh, it looked like it was about to do the backstroke off my plate, and the avocado tasted like it had been picked from one of the resort's own trees minutes before lunch. There are two pools. The larger one is perfect if you've ever wondered what it's like to be a guppy in an Olympic-sized aquarium. I adopted the smaller pool as my personal bathtub and, for a few glorious hours each day, had it entirely to myself. No poolside service here, but the peace and quiet more than made up for it. Since I visited during the off-season, the bar closed surprisingly early - by 9:30pm, even though there were staff around and thirsty guests who were more than willing to keep the cash register busy. The room was clean, and that's saying something. No mysterious objects lurking under the bed, no fossilized food crumbs hiding when you moved a chair, and everything felt well cared for. There were, however, a few uninvited guests. Somehow mosquitoes made themselves at home in the bedroom despite us never opening the screen door, and the ants appeared to be hosting what looked like a family reunion in the bathroom sink. Thankfully, they were minor annoyances in an otherwise very comfortable room. My only real suggestion would be expanding the spa menu. Massages and facials are wonderful, but I'd have happily signed up for a blowout after spending half the day in the pool, instead of having to embrace my "Brillo pad chic" hairstyle for the rest of the afternoon. Haircuts, styling, or even spray tans would have been fun additions. The Tommy Bahama store was nice, but I was surprised that absolutely nothing was on sale. It's summer- throw us bargain hunters a flip-flop once in a while!

I took a mini roadtrip at The Sands Hotel for a birthday getaway, and the team made sure I felt…read morecelebrated and well taken care of from start to finish. The customer service is outstanding!!! I had a minor scheduling issue, and Summer went above and beyond to make everything right. She was thorough, professional and prompt. Her kindness made all the difference I visited on a Tuesday, and it was peaceful and perfect for relaxing by the pool with a good book. A special shoutout to Trinity, the pool attendant, who was such a sweetheart and incredibly attentive. She even surprised the pool guests with a complimentary round of shots, which made the afternoon even more fun! Also love the complimentary sunscreen and after-sun gel poolside, and the food and drinks were both delicious and beautifully presented. If you're looking for a quick escape with exceptional service, a relaxing atmosphere, and people who truly go the extra mile, do yourself the favor and go The Sands Hotel. I can't wait to come back, found my new happy place!

I had such an amazing experience at Sands Hotel & Spa that I felt like I had to share every detail…read more From the moment I walked in, the atmosphere was absolutely stunning modern, vibrant, and effortlessly relaxing. But what truly made my stay stand out was the exceptional service, especially from Summer at check-in. Summer went above and beyond to make sure everything was perfect from the start. She greeted me with such a warm, genuine smile that instantly made me feel welcome and taken care of. You can tell right away when someone truly enjoys what they do, and that was exactly the energy she gave. She didn't just rush through the check-in process she took her time to explain everything clearly, from the amenities to the spa services, and even gave personalized recommendations that made my stay so much better. What really stood out was how attentive and detail oriented she was. She made sure my room preferences were met without me even having to ask twice, and she answered all my questions with patience and professionalism. It felt less like a standard hotel check-in and more like a personalized concierge experience. That level of care is rare and honestly set the tone for the entire visit. The hotel itself is beautiful clean, stylish, and peaceful but its employees like Summer who truly elevate the experience. She made me feel valued as a guest, not just another reservation. Because of her, I would absolutely return and recommend this hotel to anyone looking for both luxury and outstanding service. Thank you, Summer, for making my stay unforgettable!