We are living almost four years in Shadowbrooks Apartments. We are very happy with the maintenance crew, especially Francisco, who is fast, nice, and professional, as well as the office staff members who are friendly and nice like Brandon, Dan, Emely, and of course Josh. We are very happy living here. It is peaceful and quiet, and the beautiful surroundings make life here serene. We recommend very much living here. read more

Just moved in. Grounds are nice, apartment is ancient though. Front office staff was unhelpful with everything. My apt was hell and gone from the leasing office, no one bothered to direct me in anyway. They use an app called "Latch" to lock and unlock your door. They didn't explain it to me, thank god for FAQs. I got a "specially priced" apt and I'm certainly getting what I paid for. :) read more

Shadowbrook has been a welcome surprise (I just moved in). Very pleasant grounds, lots of trees and sunshine, a pool and clubhouse (!) you actually want to use, a nice sunny deck. A management office that really has people in it. Very professional. Elle especially has been fantastic, helpful and informative. read more

The application and move-in process was great! The leasing team is extremely professional and friendly and were there every step of the way. Shout out to Elle and Brandon for all of their help! read more

This review is specially for leasing agent; Emmanuel (Liam) Paez. He did a great job to get the ball rolling for us as per our moving date requirement. I would advise two other leasing agent ladies in the same office to be more welcoming, polite like Emmanuel (Liam) Paez. read more

We were with Shadowbrook for a little over a year and really enjoyed it. The amenities are pretty good- pool, hot tub, gym, and a common area with a ping pong table and couches. The gym was a little small and honestly I never used it, but we did make good use out of the hot tub! The best part about this place was the management. Deborah, Jennifer, and Liam are all awesome. They are super friendly ALL the time and willing to help with anything. By far the best community management I've ever experienced. Maintenance staff was great and fixing anything in your apartment was super easy. Everything was pretty seamless. We never had issues with thin walls or noise. Our downstairs neighbor played music with strong bass a couple times... very minor. A major, major mistake we made initially was moving into and signing a lease based on seeing a model unit. The actual unit we signed for was under some construction at the time we were visiting. We were only in town for 2 days so had to make our decision quick and couldn't wait. When we moved in a month later into our unit, we were surprised to find that there was 100% less light in the living room and kitchen area than the model unit that we saw. It was incredibly disappointing but we couldn't do anything about it since we signed already. Light makes a huge difference and it made our apartment much more grim than we thought it would be. The community is beautiful since it's garden style- so lots of greenery and trees. They even have ducks! Our dog loved roaming the grounds and smelling everything in sight. It's a nice, quiet area. The main reason we left is because the apartment itself was just very old. We were in a renovated unit so it was better than the "classic" units though. We did really like the vaulted ceiling in the living room, which makes everything feel bigger. We wanted to stay and tried to find a unit with better light, but nothing was available. Overall we had a very positive experience. We were sad to leave, but are happier in a newer, more modern building, with plenty of natural light. read more

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We checked out shadowbrook apartments without a schedule, just a walk in. A representative, Liam, was able help us right after his appointment. He was very accommodating as our schedule was very tight. Liam was able to show us around and show us the floor plans. Overall, the environment has a very nature feeling and the apartments' renovation are extremely modern. read more

Can't recommend Shadowbrook highly enough. Everyone is friendly, the neighborhood is quiet, and well groomed. Maintenance requests are handled promptly, and all the wildlife running around is fun to watch. Quick shoutout to Jennifer and Liam for always going above and beyond! Jennifer went out of her way to hand deliver miss-delivered packages, and even place items inside the apartment so they're safe and secure. She also worked hard to quickly straighten out paperwork issues in a timely manner. Big kudos to Liam too! When my Amazon Fresh order was accidentally miss-delivered, Liam placed the bags inside the fridge to keep them cool, and kept the office open past closing so I could pick them up after work. Two terrific team members who always go above and beyond to make everyone's experience grand. read more

This review is meant to highlight the wonderful service of the management office and maintenance crew, particularly Jennifer and Ismael. Our A/C unit wasn't working, Jennifer contacted Ismael who came the same morning to check on it. When he discovered it wasn't working, he immediately got in contact with the proper company to come take a look at it the very next day, and it is now fixed. We have just moved in, and Jennifer has been checking in to make sure everything went smoothly with our move and has been very prompt and helpful with any questions we have had. Definitely the most attentive management office I've ever seen for an apartment. read more

Hi again! Same girl who left a negative review before but immediately deleted it after receiving such considerate responses from both management and the employees. Guess what? Today, my partner and I finished moving into our new home at Shadowbrook! It only took SO MUCH work and effort from Liam and Jennifer. I am so grateful for all of their help because it's obvious how busy they are caring for all of the other tenants. Liam (our main person) has such an authentic, kind, and humorous personality. He added so much more life to the (already) beautiful community and helped make both the process and transition exciting, despite the stressors of moving. As for the community, my partner and I chose to go with Shadowbrook because it was THE dog-friendliest apartment complex in Sunnyvale. I've searched far and wide for a place more dog friendly, but Shadowbrook definitely took the top tier because of their doggy-poop stations w/ bags provided, grass areas, and openness to allowing dogs in the communal areas. On top of that, we were able to cop one of their newly remodeled spaces! Oh, and the communal areas have also been recently remodeled. They have a very modern touch to it, so I personally fell in love with the aesthetics. We also love that there's a decent amount of street parking. Thank you so much again Liam, and the rest of the team, for all of your help! Daniel, Kona, Reggie and I are very happy to call Shadowbrook our new home :-) read more

Deborah responded to most of my concerns and had them fixed. So editing my review Not as good as it was when I moved in. The staff was really supportive and cared. It felt like a nice place. I am in one of the older units. There is problem often. Lots of parking issues where others park in your space. Thin walls. Lately been hearing a lot of noise. There is dog poop near the parking lot which hasn't been cleaned in a week. Complaints are not being taken the same way as before. Its like read more

Okay guys... heres the update! if i could add more stars I would... ever since we have lived here the place had stood up to its promise. Its quiet and a treat to come home to every night after work. Its so close to Castro street where the food is amazing!! our neighbors are not loud and the place is always clean and maintained. The best perks is that both Marco and Ariel throw parties with free wine during the holidays to get all the neighbors together! I think its so neat to live in a such clean and nice environment. Also the maintenance staff has been AWESOME! our sink broke in half!!! the first week we moved in (I don't know how it happened, but it happened) but Ariel got the maintenance staff in our door as soon as possible, and they fixed it right away. the maintenance even wore little booties as they entered our home and cleaned up after themselves when they left! It was such great service!!! i am so grateful and happy to live here! Thank you Marco, Ariel and maintenance staff for always taking care of us!!! we love you guys!! xoxoxo So if you are looking for a home to retreat to in sunnyvale/mountain view.. i highly recommend the shadow brooks!! their clean, quiet and fun! read more

When we moved in, the grounds here were beautiful and they still are. The amenities are nice as well. So it left a good first impression. But after living here for most of a year, there are a few big drawbacks that anybody should be warned about before committing to live here. 1. Most of the apartments here are old and haven't been updated significantly in a while. Which means no AC and very old baseboard heaters, as well as single-pane windows and I'm assuming little-to-no insulation. The result is it's hard to keep the place warm during the winter and the electric bill for our 2 bedroom 2 bathroom apartment costs us over $400 some months. That drops to around $100 during the summer, when we don't run the heat much. 2. After finishing 9 month lease, we were forced to sign a new lease for 9-12 months or face a $1,000 a month increase in our rent. We can't commit to that in our current situation, so we're stuck paying it until we can get out of here, likely having to pull our kids our of their schools mid-semester. 3. They have not done a good job communicating with us. Questions about our lease have gone unanswered even as the due date to sign a new lease was looming. Promises to have management review our rent increase and get back to us have also not happened. And when we went to them asking about the price of a 4 month lease, hoping for it to be a good bit cheaper than the month-to-month, they gave us a monthly price that was actually higher than the month-to-month rate. Which leaves us wondering if they'll raise our rent with each month that we remain on a month-to-month lease. So while this is a nice place at first glance, be warned, once you've committed, you may be in for some nasty surprises. And I'm assuming these practices also apply to the other Prometheus properties in the area. read more

We've been living in this community for the last four months. Every two weeks, our kitchen sink gets clogged due to the neighbors above us disposing large food items through their kitchen sink. This results in our kitchen being unusable for a day or two each time. The maintenance team helps us promptly and the plumber fixes the issue (it takes a few hours of work on his part!). Each time, the plumber says he has sent the management photos of the issue and will ask the management to either replace the plumbing to fix the issue or talk to the upstairs neighbors about not repeating this. We have spoken to our neighbors upstairs but it doesn't seem to help (they don't seem to care as it doesn't really affect their kitchen use and only clogs our kitchen sink). We have brought up this issue with the apartment management multiple times - through several emails and calls. Surprisingly, they don't seem to care at all and haven't responded to any of the emails! Today, after several attempts, we were told over the phone that this is not really their problem and we have to just deal with the issue in future too - they refused to hold the neighbors upstairs responsible for this despite the plumber's word and photos; and don't seem to want to replace the plumbing either. We did not sign up for having our kitchen unusable for a couple of days every two weeks - especially during a pandemic. While the maintenance team is amazing, the community is beautiful, the management's attitude has resulted in a terrible experience for us. We had a bad experience with the management at the time of move-in as well (after the lease had been signed) but we dismissed that as a one-off event. We will leave the community as soon as our lease is over without extending it and would strongly discourage others from living here as well. ***************** Update: The management reached out and explained that they would try their best to sort out this issue. We are happy with their response and hope the problem will be resolved soon. read more

We had a good experience while renting this apartment. The property manager (Elle) helped us settle in smoothly. She made sure that our specific requests were taken care of. The maintenance team is also very responsive, we just need to create a ticket on the app and the rest is taken care of. The property is located at a walking distance from the market. Overall, I like the facade and vibe of the community. Highly recommend. read more

First Impressions Review: Just moved in and wanted to express how welcoming we felt at Shadowbrook, specifically by the leasing agent Jennifer. We looked at a lot of places and not only was the unit great, but the community fit our needs. Signing the lease didn't go without hiccups, but when Jennifer jumped in, everything was solved quickly. Move-in was painless and was also a nice bonus that they had a dolly to borrow. It's only been a month, but the mostly respectful neighbors live in the community, an appreciated change from the last place. The maintenance staff seems to handle things quickly and are nice guys. If we had not dealt with Jennifer early on, we probably wouldn't be living here. There are others in the leasing office who do not have "Jenn level" of drive, knowledge, or respect; and have come off as just plain lazy. We have only dealt with a few employees, so can't speak for everyone. We will see. Thanks Jenn! read more

The maintenance staff Christian helped me fixing apartment appliance nicely and quickly during after-hour. In general, maintenance has been great for the past years. read more

I am a recent resident at Shadowbrook Apartments in Sunnyvale. Jennifer and Deborah were very pleasant and helpful to me when I was looking at apartments. They diligently worked with me to provide the financial, insurance and utilities required to accept me as a tenant. I've needed some minor maintenance adjustments done in my apartment. Ismael, Alex and Beto took care of the problem quickly. Again, very pleasant and helpful. If you are looking for a new apartment, please call or do a virtual tour at Shadowbrook Apartments. read more

Shadowbrook Apartments is giving me a modern style with mixture of the nature. I really like the vibe of it especially it's nearby commercials. To bad my lease won't end until December. Liam, giving me a nice tour. His really professional and given the place more appealing. I'll definitely come back to Shadowbrook read more

Liam, accommodated me for a tour today even though I didn't book an appointment. He gladly took me in and tour me around the neighborhood. I really seem to like the neighborhood itself. It really stands out the apartments that I have been seeing with my boyfriend. I might consider coming back especially Liam helped by giving me informations what's nearby the apartment. read more

Update 10 months later... Pool is still "heated," yet cold (MAJOR disappointment) TV in gym is still impossible to figure out. Recycling is still poorly set-up. AND a recent email from the Property Manager: "Just a few reminders on the Pool Area: Please remember that this area is a common area and is shared by all; gatherings/parties cannot be accommodated in the pool area. Neighbors who wish to have guests must accompany them to all common areas; there is a limit of two (2) guests per apartment and need to have permission from Management." Excuse me, but when rent here is sky high, we should be able to invite more than two people to lounge at the pool. That policy is absurd. read more

I mostly enjoyed my time here. We made friends with some of the neighbors, it's relatively quiet, and the rent was reasonable when we moved in. They barely raised my rent the second year, which was nice considering average rent increase in the area was around 20%. But then came year three and they terminated the lease so they could renovate my apartment. They did it to all the other units in our building after a mishap with a sprinkler flooded the other units, so we suspected we were next. The going rate for these renovated units was about $600/month more than I was paying, and "renovated" means putting down fake hardwood floors, replacing perfectly good appliances with stainless steel ones, and putting a fancy door knob on the front door. We finally received a letter this fall informing us that our lease would not be renewed as our unit had been selected for renovation. Over the next two months or so remaining on my lease, talking to people in the laundry room or at the mailbox, I found that a large number of other people were also getting the boot. The people in the leasing office I dealt with in person were nice enough, but a few I only corresponded with via e-mail. Deborah in particular, in order to tell me that they didn't want my bike on my deck, copied an entire page or so from my lease about community appearance and then at the bottom, in screaming caps: "PLEASE REMOVE THE BLUE BIKE". She was also the person who eventually informed me that our lease wouldn't be renewed, so I don't have anything nice to say about her, and it seems like she's the one who's actually making the decisions as the property manager. On the bike situation, so many people were upset that they eventually gave us a pardon until they installed bike racks, but they were on the complete opposite side of this sprawling complex. Enforcement of these kinds of policies were extremely uneven, as other rules restricting the number of potted plants, or regarding rope lights, appliances, and other things were completely disregarded by other neighbors and remained ignored the entire time I was there. I don't know that those people weren't also getting notices, but I do know that having my bike barely visible on my upstairs deck was the least of the community rules violations on our side of the complex. The place was under construction in some capacity the entire two years we were there, either for renovations, or the construction of the new leasing office and pool area, so get used to noise starting around 7:30am and continuing through most of the day. I was also located near one of the dumpsters, and I frequently got woken up by people (non-residents) rummaging through the trash and recycling. The neighborhood is pretty convenient, there's lots of restaurants and amenities nearby. I will probably stop back by A Slice of New York when I'm in the area, it's some of the best pizza I've had in the bay area. But at other times, the parts around the liquor store at Bernardo and El Camino is really ghetto. Numerous people hang out at the bus stop for hours, the police are there all the time, and it's graffiti'd differently every time I drive buy. The liquor store at Evelyn however has a taco cart that shows up at night, and is amazing. Though I was never a victim of a crime, I knew people who were, and the police presence is definitely higher than other parts of Sunnyvale. A squad car will drive down Acalanes at least once a day, and police were called into the complex multiple times while I was there. Not a bad place to live if you work in the area, but the leasing office doesn't really care about residents. I think I was a good tenant, and I got the boot so they could slap some lipstick on our apartment (that didn't really need it imo) and hike the rent up. I wouldn't recommend moving into a unit that doesn't have the renovated features, unless you're cool with getting kicked out in a year or two. Post renovation, you're probably fine, but now you're well paying above market rate to live in one of the less desirable parts of Sunnyvale for a pretend-luxe apartment. read more

Rates and availability good for Sunday, June 9 only. Apartment viewings by appointment only. Not open on Sundays. We were interested in two layouts: The three-bed/ two-bath ($2599 | 1,300 SF) Sonoma and the two-bed/ three-bath ($2312 | 1,000 SF) Mendocino.There were no three-bedroom models available to view, so we had to view the two-bedroom and make-believe there was a 15x15 ft living room and a third 11x13 ft bedroom with a walk-in closet that appears to be half that size (think HUGE). The Deal-breakers: Our first impression of this community was: wow... do floor-level units really HAVE NO FENCE around their patios? This isn't even a gated community. Any 'shmo can come in off the street and lift your patio furniture/ cooler/ bbq pit/ whatever you would normally entrust to a "patio" area. As a Prometheus property, their pet rent was ridiculous... $35/mo per cat (I have two... and considering the maximum damage they can do together, this is a little steep). Pet deposit is $250. But from what we saw of the rinky-dink kitchen with every surface painted over several times (including the cabinets and counter-tops (why on earth would you PAINT a counter-top?!), I'm thinking this place is a no-go. The kitchen cabinets weren't big enough for pantry *and* dish space. But maybe I'm just a spoiled girlfriend and I have too much kitchenware. :) While there was plenty of closet space and I liked how they added a closet in the bathroom, no finishes were very "high-end" and the bedrooms looked *just* big enough for a queen-sized bed and two night stands... maybe a modest dresser. Also, they're starting construction on the old leasing office in August. Demo and construction will proceed for a year and will be done during business hours (now that kills a home office). Overall, we weren't impressed and if anything, a little worried for the downstairs tenants who have sliding glass doors and a piece of concrete, but no fence to protect them. Very pretty promo material and very nice grounds otherwise. read more

Pros: The environment is nice. The room is large and clean. And the view of living room is amazing. Besides, the maintenance team and customer service are super fast and helpful. Cons: The first day we moved in, we find thousands of ants inside the kitchen and it grows more and more. Customer service and leasing office help us schedule a pest control and we hope it can got controlled soon. read more

Lived here for a year and really liked the place. It's got a nice outdoor environment and rather quiet at night. Don't know of many other places with such a good deal. Definitely better than the 3.5 review right now read more

My Husband and i have lived here for almost a year now and really love the place. I certainly feel safe and love both the complex and serene setting. I am very happy with the apartment and the size of the space. The property is also well maintained and beautiful. The shops are very convenient. The office staff are wonderful, especially Jennifer joseph, Liam and Deborah. Thank you for all you do to make this place comfortable, safe and a wonderful place to live!- Tim and Christine P. read more

I lived here for a year and recently moved out. I lived in one of the renovated apartments and thought I would be getting a new, clean apartment. I was wrong. The entire time I lived at Shadowbrook I had ants. Ants in the kitchen, ants in the bathroom and ants in the living room. The ants in the bathroom got so bad that I would have to go to the gym to shower on multiple occasions for days at a time--not a few ants here and there; hundreds of ants streaming in from the shower handle. Deborah had Terminix come to the apartment at least 4 times, but the problem was not fixed until some NINE MONTHS LATER when someone from the maintenance staff came and re-caulked the tub. Apparently there are ants in the walls and they were coming through the shower for water. Lovely. The walls are also paper thin. I had a lovely couple next door to me and I could hear every word they said. After this terrible experience, I received a notice of rent increase a few months before my lease was up. The rent was going up from $2625 to $2950. After all that---living with ants so bad I could not use the shower at times, a problem that was well communicated and that the leasing staff was well aware of, I was dumbfounded that I would be getting a rent increase. What poor judgment and customer service on Prometheus' part. If anything, I should have withheld rent during the times I couldn't use my shower. Rent will be high no matter where you live in the Valley--but there are much better values than Shadowbrook. Don't be fooled by the renovated apartments; the renovations are glossy fixtures and counter tops over old buildings with ants in the very thin walls. read more

I recently relocated to Silicon Valley from Los Angeles and had to shop blind for apartments. Since, I couldn't actually physically look at places to live -- I was really nervous about putting a deposit down on a place without seeing it first. So, I did some research and found the Shadowbrook -- and called the office to see if they could help me. Luckily, I got Marco (the assistant property manager) on the phone -- and he took care of everything. He sent me photos, took the time to talk to me over the phone many times -- and made sure I had all the info I needed to make my move as painless as possible. Not only did the photos of the property look almost exactly like the actual grounds, but Marco found me a really good unit, in a great location within the property. I was really impressed -- and relieved! THANK YOU, Marco! I felt very taken care of by the staff. Finally! Property management that's friendly and responsive. And the office is open 7 days a week, so there's always someone there to help you. (It's usually Marco. He's so hard-working, compassionate and responsive.) As for the Property... the PROS: --Helpful staff. :) --Gorgeous grounds. This place DOES look as GOOD as the photos. I have coworkers who've visited me and want to move here after seeing the green grounds -- and swank pool area. --Beautiful spa and pool. --Dog-friendly community. --Respectful neighbors. --Spacious units, with huge patios. (at least my unit has one :) --Safe, beautiful neighborhood. CONS: --Lounge and Club House close at 6pm. Wish it could be open later. --A little pricey -- but I just came from L.A., so everything in the Bay Area is almost twice as much... but at least you're getting great amenities. This is a really nice place to live. read more

Overall, I really like living here. To me, the rent is very reasonable. We have a 2 bedroom 2 bath apartment for $300 less per month than we were paying for a 1 bedroom 1 bath in Mountain View. The landscaping of the complex is beautiful. Lots of flowers and trees and a creek running through it. We take walks around the complex all the time. The customer service in the office is great; every time we've had a problem they've taken care of it promptly. Once we found a lost cat and the lady in the office knew who the owner was. There are some problems, though. We live right next to the pool, and over the summer there can be really loud parties there. We used to feel really safe here, but one summer night we accidentally left the patio door open (with just the screen locked) and someone cut through the screen and stole our laptops. So make sure you lock your doors! read more

I used to live here a few years back and after a little time away, I'm happy to be calling Shadowbrook my home once again. Shadowbrook is the complete package. The apartments are well maintained, the staff is personable and engaging, and the location is ideal for just about everyone. Then there's the landscaping... a true reprieve from the mundane, cookie-cutter apartment experience. Check them out if you're looking for a new apartment!! read more

stopped by needed help few weeks back with a place still not sure yet. liked this one lil better. lady named debbi helpful with all my question. read more

These are the overall takes after living here for 5 years. Pros: 1. Overall maintenance and feel of surroundings is better than most of the apartments around 2. Good open area (earlier) , might be smaller now with construction and pool 3. Maintenance on time for most of the repairable things (mechanical, electrical etc...) 4. Responsive after-hours maintenance 5. Lots of trees :) Cons: 1. Apartments are very old 2. Some building have worst possible plumbing ever seen, (I would go for -5 for this) 3. Smoking heaven ( for last two years) 4. Lots of pets (based on my personal preference) 5. misuse of patios (others use their pets in the patios, don't expect an open patio to be useful, management doesn't want to cover them) 6. Dont expect the maintenance guys to help you, if you get an apartment with plumbing/water issues (tough luck) read more

The apartments are okay size. You might be able to get a better rate at other apartment buildings. There is construction going on right now there so if you work from home or my mistake are at home you won't be able to survive even half hour in your apartment. It's very noisy. There was no notification sent about the construction which is going on for a while. Rent for such a noisy place isn't worth it !! read more

The staff from Shadowbrook, especially Andy, is extremely helpful. We are going to be future-resident at one of the Shadowbrook's sister apartments. We needed urgent help during a Sunday when our building is closed so we reach out to Shadowbrook to help. Even though we are not their residents, they went the extra mile and helped us out. I came from a close-knitted family and always want to live in a place where I can see friendly faces when I get home, and people that are willing to help each other out. This is one of the key reasons why we decided to rent with Prometheus, which is the management company of Shadowbrook. We don't live at Shadowbrook so we won't be able to comment about the building. But we love the staff who helped us. If you live here, you will feel welcome everytime seek out for help. Thank you Andy for saving our day. Have fun with your apartment hunting. read more

Staying here since November and really love it. Great service by the management. Very sweet and helpful!

I have been living at Shadowbrook for about 2 months now. I am happy to write this review as a resident, as reviews for apartment complexes are notoriously poor. I researched 36 different apartments before choosing Shadowbrook. Thus far, I am extremely satisfied with the complex on every major point. 1) The apartment itself - I have a renovated unit, but have seen the "classic" units as well. Everything is well put together, with evidence of good craftsmanship. I am happy with the quality of the construction and design, and I am notoriously picky. 2) The complex - clean, quiet, attractive, and very pet friendly. It's hard to think of a better place. My one complaint is that the design isn't efficient to traverse from one end of the complex to the other, but that's a very minor complaint. 3) The amenities - chic, clean, and very appealing. The BBQs, pools, lounges, and gym are all very attractive. 4) Staff - the highlight of Shadowbrook. Extremely responsive, professional, and courteous. For example, I asked for the color and brand of the paint of the walls for a project I was working on, so that I could purchase paint and color match a piece of furniture. Within the same day one of the staff showed up with free paint. I hadn't even requested the paint! With other small repairs and requests, the response has been similar. Finally, they are quite communicative about construction and other inconveniences, so it hasn't been much trouble at all. The one drawback is the price, BUT, given my research, if you opt for a classic unit it's one of the most efficient in the area by square foot, given its price & quality category. If you switch to a renovated unit then the cost efficiency drops markedly, but you definitely get what you pay for. I actively recommend it to friends. read more

Live here if you love ants, spiders, rodents and silver fish. We lived here for three years. It was easier to keep extending instead of moving with two little kids. Pros- Lots of greenery, ducks and waterfalls, nice facilities such as party room for free Cons - 1. Extremely high rent - even when covid made them shut down all facilities, they did not decrease the rent 2. Average increase of $150- $200/month each year of contract renewal; 3. Ants, spiders and silver fish EVERYWHERE in the house, and rodents outside (Some residents claimed they had rodents in the house EEKS) 4. Clogged kitchen sinks, frequent leakage of sewage pipes - our house once got flooded with sewage waters from the toilets, it took their crew an hour to show up, every time it rained heavily, the water would seep through the walls and damage the carpet which would then take them days to fix. When we moved out they tried to charge us for carpet replacement which i obviously pushed back on 5. Stupid rules - you cant hang a pot in your patio even if you live on ground floor 6. Remember to return your key on the day you leave If you are an hour late, they will charge you a full day's rent (not sure how that is legal). read more

This is a dog friendly community :) I dog sit for my friend twice a week and really starting to like it around here. They have a nice waterfall area where the ducks hang out and seem to live. The young maintenance guy always stops to pet my little Leo and ask how I am doing, so kind :) He says the office has grain free dog treats! And free coffee! This place is only a few blocks away from Washington and Sylvin park which is a plus. read more

This review is specifically for my apartment viewing appointment. I reached there for my previously scheduled appointment and no one was there at the leasing office. The board outside said they would be gone for an hour more. I called their Central office and they said they couldn't do anything either. I waited that entire hour and still no one showed up. After traveling for an hour to come see a place, being welcomed this way is really unprofessional and disappointing. If this is the first impression, I wonder how they must handle things for residents. read more

Shadowbrook has now "inadvertently" disconnected my cable internet connection twice. The first time, I thought it was a Comcast issue, but when the Comcast guy came out and inspected the wiring for my unit, he informed me that the complex was rewiring the cable incorrectly. I told the leasing office about it, and thought that was the end of it. Unfortunately, I was wrong. Today, they have once again disconnected my cable, and the cable of at least one of my neighbors. Naturally, the leasing office is closed. I mean, it's not like they would be open when they schedule work that would break things; that would be just too convenient. So instead, I called the after-hours number. The man who answered told me that they were doing work on the cable this weekend. I told him that they broke my Internet connection, then he told me that they didn't have permission to change the cable wiring. He said that Comcast would have to come out to fix it. If you're going to give me a line of BS, at the very least you can be consistent with it. Is Shadowbrook messing with the cable, or isn't it? Well now I'm without an Internet connection, with little clue as to who is supposed to fix it, all the while, the "secure" cabling closet is unlocked an opened to the world. read more

Shadowbrook Apartments - unlocked cable closet - Apartments Near Me - Sunnyvale, California