This is quite a large outdoor store in Lexington, Kentucky, one of the only ones in town. They have…read morea wide selection of really nice items, but you can expect to pay a premium price. I visited on a Saturday and I was a little disappointed that I wasn't offered any help by an associate. I looked around and couldn't find anyone to help me with the backpacks. There were a few things I had questions on, and I couldn't find someone to assist me and no one offered any assistance. Maybe next time.

I've been shopping here for a little while. Bought quite a lot of clothing here; never paid much…read moreattention to the price. I was in process of trying on a pair of shorts and thought I'd just check. Couldn't believe what I've discovered. EVERY ITEM I WAS CONSIDERING WAS BETWEEN 20 AND 70 PERCENT OVER MSRP. I will NEVER darken your doorstep again. Ridiculous.

I called to exchange my Meta glasses yesterday & told the lady the situation. She said no problem…read morew/ there receipt, no box needed. I drove 1 hour to exchange it & she said I spoke to my manager & she said we need the box. I said you said I could do it w/o the box. She should've checked w/ the manager before telling me it was no problem while I was on the phone yesterday. What kind of service is this? Awful!

I am very thankful for the staff at the Lexington Sunglass Hut. I had a crack in my lens that was…read moreless than a year old and Ryan, the store manager, was wonderful to work with in getting my issue resolved. He went out of his way to find the exact lenses that matched my glasses (which were discontinued) and called me as soon as he got them in to replace the ones I had. Highly recommend for great customer service and a nice selection! I will definitely be purchasing my next pair from here!

Let's cut to the chase, this is the best place to buy glasses. Located in the nicest shopping area…read morein Kentucky, WP exemplifies what every other place in The Summit at Fritz Farm has, class. However, the glasses and eye exams do not cost what you would expect them to, in an area and with presentation like this. You know the TOMs shoe concept? You buy yourself a pair and they donate a pair to someone less fortunate. That's the same concept here. You still think I'm exaggerating when I say that the prices aren't what you'd expect? See for yourself, all of the glasses are under $100... with lenses. Like any other place, you can upgrade on the lenses and pay extra, but even those prices are astronomically low. After LASIK surgery years ago for myself, I still find myself in a different eye ware store about once a year for my daughter. I've previously shopped for glasses at just about every place in Lexington. We once spent over $500 on a pair of glasses for her at another place, even those glasses and the overall experience didn't meet WP. I'm totally blown away by Warby Parker. And that price tag!!!

I desperately needed a new pair of glasses with my updated prescription as quick as possible! I was…read moresearching all over for my perfect frames in Dayton and Lexington, I felt bummed when I couldn't find any I loved for a good price. My friend then recommended Warby Parker to me and told me they had a store at the Summit at Fritz Farms in Lex! The store is absolutely adorable! Filled with in style, and great priced frames, all $95 or $145 including the prescription lenses (cool books on sale too!) Within a day I found my ideal pair, paid for them and they were able to contact my doctor and get my prescription for me. The staff was extremely helpful and knew a lot about the glasses and their business! Highly recommend and can't wait for my glasses to show up at my door!

While at the mall shopping for vacation I decided to go in the Oakley store to see about some…read morereplacement lenses for my sunglasses. They proceeded to inform me that they do not carry replacement lenses in store for women's glasses. They said that I would need to call the company directly for replacements. This is not the first time I have felt like this company has discriminated on carrying various items in store for women. I'll explain further on this later. My glasses were scratched really bad and I decided to bite the bullet and browse for a new pair. Diego was the sales person so assisted me and he was very knowledgeable of the difference between Polarized and Prizm Polarized which greatly helped me in making my decision. When checking out he explained that the glasses come with a 1 year warranty and that if it register my glasses online I will get a second year for free. As much as one pays I think it should come with more of a warranty but I digress. I paid for my purchase and was on my way very pleased with my selection. Now back to the part about the stores not carrying various items for women. I was in the outlet store in Simpsonville end of last year and was looking for a hat to replace the one I currently have. I inquired with the sales person because I couldn't find any women's hats. She let me know that they didn't carry women's hats at that particular store. I feel the company should really cater equally to both men and women in what they offer at their stores.

the owner of the store was very kind and helpful in finding me the perfect glass. His son orders…read moreall of the glass and they are all so unique and beautiful. Before I found this shop I really struggled to find fun glass that fit my personality. I love this glasses store so much I drive over an hour from Louisville. Overall I was so happy about my new glasses and how kind and helpful Mr. Roche was.

John and Fran are the best at helping to pick out new glasses. In addition, they make the whole…read moreprocess easy and stress free. I tell everyone the glasses I have bought here are the best I have ever worn. The quality of the lens and the frame is superior. I highly recommend a visit to Roche Opticians. The selection is impressive and the service can not be beat!

No sales pressure. Glasses came in a few days before they were scheduled. Accepted my insurance…read morewith no issues. Wide selection with many price points.

Prior to the appointment today, we have had an amazing experience with the staff that helped with…read morefinding the best frames for my son. We had an external prescription, so my son did not have to get an eye exam. Today, we decided to get an eye exam since his prescription was close to expiring. Unfortunately, the experience was not ideal and, to say the least, not a positive experience. Dr. Wallace Guerrant's bedside manner left much to be desired. From the very beginning of the appointment, it was an awkward exchange of frustrations on his part. He was frustrated because some of the equipment was not suited for a smaller child and he kept requesting my son move a certain way or sit a certain way to accommodate the equipment instead of the equipment accommodating my son. He got extremely irritated because he was asking my son to look at a mirror behind him while he was shining a light in his eyes. You must know how to be patient with children because it can be easier to get confused. He lacked the patience that would be expected of a physician working with children. As a Mom, it was clear that his frustration were impacting my son and that is a NO GO, for me. After the unpleasant experience I chose not to schedule my eye exam with him. The other staff, like Karen, made the rest of the interaction much better. We won't ever utilize the optometrist for an exam ago.

The eye doctor ( Dr. Snipes and Associates ) who is associated with Lens Crafters was incredible…read moreand provided excellent care. -However, the front office staff's behavior was unacceptable--rude, dismissive, and condescending to a level that's hard to overlook. It significantly tarnished the overall experience. It is very unfortunate that my search for an optometrist will continue.

Your front desk staff. They ordered my contacts from an expired prescription and then told me it…read morewas my fault because I scheduled my appointment online instead of calling the office.

Customer service is top notch! I went in looking for comfort in a new pair of shoes since…read moretransitioning back into retail and spending 10+ hours on my feet daily. The fit id was so simple and easy! Starr explained measurements and showed me a scan of my feet through their high technology. I left with the perfect level of comfort in my new shoes! The tips and tricks that Starr provided is so helpful. Highly recommend!!

Was walking around the beautiful summit on date night! My lady needed new shoes so we try it…read more Looking to just put shoes on and try them the slightly older gentlemen there was insanely knowledgeable and put her on the machine to see what shoes would benefit her for what she does the most. Not only him but EVERYONE in the store was waiting just to help out and throw some valuable knowledge in there! This place is a gem, don't expect to spend Nike prices. But the shoes they put you in will make you're body feel better now and puts them in a good position For the future!! AWESOME TEAM YALL.

I finally decided to see if having LASIK would be an option for me . Sadly it is not due to my…read morecrappy eyes . However I did get a free consultation and a suggestion of going to see an opthalmologist. They were so friendly and helpful from the men at reception to the tech that did a lot of the screening before I saw the Dr. She was also very friendly. It's a bummer I can't have it done but that's just the way it is . FYI if you do go for a consultation expect to be there roughly an hour and a half .

You don't even have a local phone number I can call to speak with someone…read more I don't want to call a (844) number and speak with someone in Florida when I live 10 minutes away from your location.