Amazing people! I pulled in 15 min before closing on Sat needing 2 new trailer tires and a rim…read moreafter a blowout on the highway. They were so apologetic that they could not take care of it as even their warehouse closed in 15 min. But, they let me know they could get the good 12 ply heavy duty tires I wanted, just not until Monday. They gave me leads on campgrounds and we hung out until Monday AM. I was there when they opened and they mounted the 2 new tires and were able to repair the rim and remount the spare. Good hard working people here providing high quality products!

Came in and immediately got seen ! Thank you for being so…read moreefficient we can now drive home safely

I came here because of a check engine light but didn't expect to come back three separate times to…read morefix the same issue. I'm currently waiting over 4 hours for the same issue (luckily I have warranty) and I scheduled an appointment the day before! it's not worth the time and money waiting this long! Absolutely unacceptable when other people are coming in after me but leaving before my car is even in the shop!

We were traveling from Maine back to Arizona and hit a pothole on I-40, destroying our tire. We…read morefound a hotel in Gallup due to it being late at night with nothing open. We searched the area in the morning, finding A-J Tires, and saw they had good reviews so we decided to take a chance. We only needed one tire and Yolonda and Mario worked with us to pick the right one and have it installed to continue our journey. They not only gave us a great deal due to our plight, they didn't try and upsell us on a complete set since the other 3 were still in great shape. I listened to them deal with other customers and they treated everyone with the same respect and caring they treated us. Mario also let me know of a program the State of New Mexico has to reimburse for destroyed tires and damage! I am going through the process now and it looks like we'll get the tire and hotel costs reimbursed. We never would have known of the program otherwise. I cannot say enough good things about A-J Tires, I wish they were closer as they'd get all my business. They are top-notch people with very fast service. More businesses could learn from them.

We broke down while on vacation. They fit me in asap while the local dealership gave me a 2-3 week…read morequote. Affordable fast repairs. Would definitely use them again, but I hope I don't have to.

The staff here was great one of the best experiences I've had at a shop .... As someone who was…read moretraveling through town when I had issues they were very quick with help.... Unfortunately my car was too far gone to be saved but they could have scalped me and sent me on my way.... Instead they worked for a few hours and they only charged me for the diagnostic instead of the parts they recommended before they saw 1 of my cylinders not working and the new parts wouldn't have made a difference..... the shop was packed and the manager Dom took my car in immediately and did it himself instead of making me wait for other mechanics to finish what they were doing.... If I lived closer I would only take my cars here from now on.... I can't express how the gratitude I have for these guys helping me see my family after months apart ..... thank you

My 2000 Jeep Wrangler's clutch went out while traveling through Gallup. This was late afternoon on…read morea Saturday. I knew no one. I called and spoke to Devian (owner) who was so helpful. He hooked me up with a reasonably priced tow truck. It took a minute (5 days) to get the Jeep fixed but that was because they had to order several parts. Once completed, Todd (the mechanic) throughly explained and showed me what happened with the old clutch. The quality of the work and value was top notch. The customer service though was above and beyond. I highly recommend this shop. Thanks again Devian and Todd!

DO NOT GO HERE, IM THE 3RD PERSON TO CALL THE POLICE ON THEM: First off, to look at your vehicle…read morethey charge $150 but they take $50 off if you write them a good 5 star review. The bozo on the phone said they bring everyone back into the garage to look under the hood and all that customer friendly crap, Now I called this place asking if they'd be willing to take a look at a small issue with my truck idling a little high. After much reassurance that the diagnosis at least would be done same day, I did not receive a call back. But we all get busy right? Day 2 rolls around, I call in the morning, no answer, in the afternoon, no answer. At that point I just wanted my truck back because I was left without a vehicle to go to work or handle my daily tasks. And still no answer. By the end of the night I had texted the number (yes. The business phone number is the owners cell) saying I'm coming to pick it up. Day 3 comes, I and I get a ride to the shop where I request to please have my truck back. The mechanic I was met with (not the same man on the phone) was not communicated with at all and kept pressing me that he'd just got it on the lift and ready to look at. We kept politely declining and saying we would just like to leave but thank you anyways and the guy said he couldn't pull my truck out of the bay as there was another vehicle parked in front taken apart but to come back in a few hours and he would have it pulled out to where I dropped it off originally. A few hours go by and we show up almost 2 hours before they closed and they closed and locked their gate with my truck inside. Now comes day 4, I've missed work, I've missed class as I'm new to the area and have no resources for rides and this guy still is not answering any of my calls. So I call the police, an officer tells me this a civil dispute and says I need to take it to court so I call one more time to which it was declined and I send another text saying I'm gonna take him to court if my truck is not available to pick up today and he immediately called me back to say "your piece of sh*t truck will be outside the gate, the f**k is wrong with you"... how kind of him. Upon arriving hours later he had my truck parked across the street with my keys openly displayed on the dashboard. Safe to say this place and the people SUCK. Please take your time and money anywhere else but these dim wits

10/10 these guys are awesome. My belt got frayed while driving on I-40, and they took my call on…read morethe first ring, were very responsive and got right to work when I pulled up, and got my belt replaced within 30 minutes to get me back on the road. Price was less than I thought it would be, they were super nice, and got the job done well and quickly. Thank you!

Excellent experience with this shop. The shop was clean, they gave a fair price, and fixed the…read moreissue. Everyone we spoke to there was honest and communicative. They're also one of the only places that works on foreign cars in Gallup. They definitely know what they're doing.

Best auto shop I've ever been to! These guys are professional, intelligent, and care about human…read morebeings more than money, it seems. Very rare in a business now-a-days. Levi was friendly, professional, helpful, empathetic, and did everything in his power to help with our emergency. The mechanic was highly skilled. I enthusiastically recommend this shop for your repair needs!

Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.

Broke down on I 40. They took us right in. 2013 Range Rover. They did a great job solving the…read moreproblem and sourcing parts. Even gave us a loaner car to use over the weekend. Not many Land Rover parts in Gallup NM. Thanks for taking care of us.

We were passing through on our way home to Virginia. Our tire was going flat just about the time…read morewe saw this business. Took care of the tire. Within 30 minutes, we were back on the road. Thank you so much for your kindness.

I would suggest finding another place if you don't have plenty of time and money. It's very…read moredifficult to find a good,honest, efficient, and kind mechanic in Gallup.