We were traveling from Maine back to Arizona and hit a pothole on I-40, destroying our tire. We…read morefound a hotel in Gallup due to it being late at night with nothing open. We searched the area in the morning, finding A-J Tires, and saw they had good reviews so we decided to take a chance. We only needed one tire and Yolonda and Mario worked with us to pick the right one and have it installed to continue our journey. They not only gave us a great deal due to our plight, they didn't try and upsell us on a complete set since the other 3 were still in great shape. I listened to them deal with other customers and they treated everyone with the same respect and caring they treated us. Mario also let me know of a program the State of New Mexico has to reimburse for destroyed tires and damage! I am going through the process now and it looks like we'll get the tire and hotel costs reimbursed. We never would have known of the program otherwise. I cannot say enough good things about A-J Tires, I wish they were closer as they'd get all my business. They are top-notch people with very fast service. More businesses could learn from them.

I came here because of a check engine light but didn't expect to come back three separate times to…read morefix the same issue. I'm currently waiting over 4 hours for the same issue (luckily I have warranty) and I scheduled an appointment the day before! it's not worth the time and money waiting this long! Absolutely unacceptable when other people are coming in after me but leaving before my car is even in the shop!

Amazing people! I pulled in 15 min before closing on Sat needing 2 new trailer tires and a rim…read moreafter a blowout on the highway. They were so apologetic that they could not take care of it as even their warehouse closed in 15 min. But, they let me know they could get the good 12 ply heavy duty tires I wanted, just not until Monday. They gave me leads on campgrounds and we hung out until Monday AM. I was there when they opened and they mounted the 2 new tires and were able to repair the rim and remount the spare. Good hard working people here providing high quality products!

Came in and immediately got seen ! Thank you for being so…read moreefficient we can now drive home safely

Went in for an alignment for a camaro. traveled about 400 miles and noticed my steering is still…read morepulling to the left and car was unstable accelerating. noticed my rear tires had very bad negative camber and caused excessive wear on insides of both of my rear tires. I went in with my tires still in good condition and now its going to cost me $450 each for new rear tires. I am a local and always had positive outcomes with this place but now my expectations are at my lowest and wont be coming back anytime soon.

If you go anywhere else in Gallup, you are a fool. These fine young men helped me out in a pinch…read more Trustworthy, polite and truly competent. They have my business from here on out.

Last winter my starter went out. I initially thought it was just a dead battery, so I called…read moreGoodyear to see if someone could come jump me and I'd get a new battery. The folks at Goodyear were kind and understanding and sent a tow-truck to pick up my car. They had the starter replaced within a few hours. Then last week I had a very flat rear tire. I called Goodyear and was told to bring it in, which I did. I mentioned that I've recently had foot surgery and couldn't walk all the way home so a team-member drove me home (I live very close) and picked me up when my car was ready. Everyone at Goodyear was so helpful and nice; I'll take my car there for everything it needs. Thank you so much Goodyear! You have a customer for life!

They're amazing! Saved me when I got a flat tire on a road trip, had me in and out with new tires…read morein no time!

Let me start that I always come to pep boys because they are usually phenomenal. We were driving…read morethrough New Mexico and got a flat tire. We came in saturday and the service agent tried to send us away saying they didn't have any more slots for the rest of the day. We were driving through and had a flat tire. We tried to get our tire ordered ASAP since they didn't have our tire size in stock. We were forced to stay at the hotel next door. We were under the impression that they would install it when it got it, and yet again we had to wait till the next day. Next day arrives and they said it won't be done till 6 pm. We've been stuck in Gallup and had to stay 4 nights here already since pep boys won't help us in a timely manner. We have been dealing with them since Saturday and it is now Wednesday. We tried to talk to a manager and they said they haven't come in yet. Avoid if possible

We got a flat on the hwy came in two hours before they closed. The gentleman right off the back…read moresaid they couldn't help. Didn't see my car, nothing.. immediately directed us to other places and just kept saying he can't help. I kept saying the place he was recommended was closed we drove by coming here. He kept saying they're open he tried everything to not help us.. The gentleman Melvin doesn't like his job and takes it out on the customers.... Save your time and go somewhere else..

I was in a pinch, needed a non operable vehicle winched to my trailer. I talked with John, the…read moreowner, late at night. We connected the next day. His experience and plan to get you straight is so valuable. He is very professional, great attitude, and adapts to unseen problems on the fly with no problem. Such a Blessing. If you are in Easy Arizona or West New Mexico and need a tow, need any roadside service please get ahold of this fantastic company.

After we blew a tire in the middle of the night double J came out and rescued us and our trailer…read moreand toke us to Point S American tire shop to get fixed. Very courteous friendly and a good value! Yes

Brought my vehicle in to get water pump fixed.The first time they "fixed it", they broke the sensor…read moreand tried to say it wasn't their fault. They fixed it, and then said it was a different issue- the timing belt. They said it would be ready the next day. When we picked it up, THE BOLTS WERE NOT TIGHTENED CORRECTLY! I made it a mile before taking it back a second time. They apologized for not tightening the bolts and blamed it on a mechanic who was not working on my vehicle. The vehicle continued to run "rough" the following days, followed by decreased acceleration and jerking. I called them and was very upset with the WARRANTIED work that was performed. I did raise my voice to the receptionist and called back an hour later to apologize for my frustrations. She said to bring the vehicle in. Saturday: we called as soon as they opened to bring the vehicle in- we live roughly 40-45 minutes from Gallup. The receptionist said it was okay to bring it in and they would even give us a rental. When we arrived, I made eye contact with the owner, Ali E-Almahdawi, who then immediately vacated the premises. After seeing him, we were told they would not work on the car because of how I spoke to the receptionist the day before. Understandable. I ask to speak to the owner as the work is warrantied, but I'm met with hesitation and no one offers to help. The mechanic who worked on my car refused to take a look at it and another mechanic, unrelated to the incident, started calling me stupid for recording the incident. I started recording once I noticed the mechanics laughing about the situation and did not feel comfortable not documenting my time there. Several minutes after the mechanic called me stupid, he was in the area of my dad and I and I pointed him out. Immediately he says "Don't fucking point at me" and my dad got upset with his tone. The mechanic calls me dumb for recording (again) and asks that the cops are called on us. All of this has been recorded for my safety. During the entire incident, I was respectful, I was polite, but the same cannot be said about JN JA. When I asked the receptionist to point me in the direction to file a complaint, she refused "service" to me. The lack of accountability is astounding. We were initially quoted around $400 for the work and when we finally got it back, it was nearly 680! They never contacted me to inform me of the additional services they were performing.

Broke down on I 40. They took us right in. 2013 Range Rover. They did a great job solving the…read moreproblem and sourcing parts. Even gave us a loaner car to use over the weekend. Not many Land Rover parts in Gallup NM. Thanks for taking care of us.

This place is unbelievable.... My girlfriend took our car in because the heater wasn't working…read more... Now if there's a problem with the heater... FIRST PLACE YOU LOOK IS THE WATER PUMP... They charged us $700... we get home and the heater still NOT working... we took it back and now they want to charge us $800 for the water pump... Oh... the best part of all... they blamed us for the bad water pump.... lol... they wanted to know what we put in there... Please avoid this place.... I wouldn't be surprised if they look at something and purposely damage some other part so you'd come back... we asked if the first technician that worked on our car was a certified mechanic.... he look at the computer and said... "I don't know, I was off that day".... SAVE YOUT TIME AND MONEY... Merry Christmas

My Hyundai Sonata had an engine issue while driving back from California to Santa Fe, NM. I limped…read moreit to this location and Lance, one of the service managers called Hyundai for me. He suspected it was the engine recall issue as he had seen several people come through here with similar problems. There is no Hyundai service in Gallup so I ended up having to have my car towed to Albuquerque. Throughout the process everybody at this Nissan dealership was beyond helpful and welcoming. I basically camped out in their waiting room for many hours and they assisted me to get everything organized. I don't think I've ever had such courteous service at any establishment, especially since they ended up not making any money off me as it became clear my car I had to go to Albuquerque. Many thanks to the wonderful team at Ed Corley Nissan!

I had my car towed there because of a battery issue. They did a diagnostic and stated I needed a…read morepart. First they offered to leave my car there until the park came in and then later on someone call me and said "I don't want to work on your vehicle". Worst customer service I have ever experienced!

Mechanics play music in the back way too loud ! And they be yelling to the music , very…read moreunprofessional, doesn't look good on the Business.. some of the mechanics dont complete their jobs too , they always forget to do netting or another but they still would charge you for it .. Im Hoping their Mechanics are Certified, they dont act Certified...

Needed my tire pressure adjusted while driving cross country , stopped in at Mr tire , although…read morethey where very busy , Dennis had me back on the road within seconds of asking , Cheers Dennis

Needed a new front tire on my Class C RV (25 foot). They were able to get me in and out in under 30…read moreminutes. Nice, honest guys. They told me things I needed right away and recommended others that I could get, but could also wait on. Highly recommend!