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    Shaggy2chic

    5.0 (1 review)

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    10 years ago

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    Gentle Touch Pet Salon - One Happy Pug

    Gentle Touch Pet Salon

    (122 reviews)

    I brought my Maltese Poodle mix here after several months of not being groomed. She was in bad…read moreshape. Kaylee didn't make me feel bad about it and did an excellent job. My dog came home very happy and looking good.

    We've been bringing Frankie here for a while. Most times she comes home with an excellent cut,…read moresometimes the cut was a little crooked, however, she's very hyper and I'm sure wiggles. I had no problem with the price and work and always left a generous tip. Frankie started shaking when we showed up for recent grooming and seemed terrified to go in and especially to go behind the counter. I thought that kind of odd. The last time I picked her up the owner and groomer of Frankie began to whine and about to cry telling me what a tough time she had. She's done this before but this time it was very unprofessional. She complained that the cut we wanted was difficult and took her too much time. In the beginning if she found a problem she would call and I would tell her to go ahead and groom her anyway she needed to resolve an issue. I don't know why this was not the case. I don't know what happened to Frankie to make her dislike going to Gentle Touch and just fear it's because of the frustration the groomer projects when grooming her. Hopefully it was just that but still I fear it may have been more. Like I said the work is mostly exceptional but the way she whines about a job that frustrates her is very unprofessional. We are easy going people and it takes a lot to bother me but this certainly does. I've read other peoples reviews that stated they felt guilt after she tells them of a difficult groom. I'm paraphrasing of course. She would do well not to show her emotions to her customers. I've taken Frankie to a new salon and the two girls are so wonderful with them and show genuine love for clients pets. I won't say where I'm taking them now because that would not be appropriate in this review. I do wish Gentle Touch well and appreciated the majority of their service. I just think SHE can do better with her clients. I'm sure I'll get some long retort from this as that seems to be the case with most people with a complaint on here. Good day all.

    Shaggy2chic - groomer - Updated June 2026

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