I highly recommend Nathan and his team. After being told by another company that our HVAC unit…read moreneeded to be completely replaced, Nathan took the time to properly assess the issue and quickly determined that the problem was much simpler than we had been led to believe. He was honest, knowledgeable, and transparent throughout the entire process. Instead of pushing an unnecessary replacement, he identified the actual issue, fixed it efficiently, and had our unit up and running in no time. Finding someone you can trust in this industry is invaluable, and Nathan has certainly earned our trust. He is reliable, professional, responsive, and truly cares about helping his customers. We are extremely grateful for his expertise and would not hesitate to recommend him and his team to anyone in need of HVAC services.

Omg our Arlington conditioner stopped working last night. Long ruff night but we called caswells…read morethis morning they were at our house by 745 am. Considering we've lived in the house 26yrs never serviced it. Lol opps. They found a mouse nest shirt story were up and running again within an hr. Thank you caswells comfort. Life savers

So here is the down low, I am a first time home owner but I am not a handy woman, so when my a/c…read morewasn't working right I had no clue what to do. I didn't even know where the filter was. I called around to a couple places and was met with businesses who made me feel like an inconvenience for asking questions or ones who wanted to charge me an extra $40 for them having to use a ladder. There was also a place with an F rating with the BBB. Least to say I was definitely not feeling comfortable with what I was finding. Then I got this advertisement in the mail for BTU Comfort Solutions. They were offering a cleaning or diagnostic service for $69 so I decided to give them a call and see if they were going to try and bamboozle me as well. I spoke with Ann who was immediately pleasant and friendly, she did not try and rush me off the phone, instead she patiently explained the services they offer, answered all of my questions, and even told me she'd have one of the service techs explain everything in detail to me since I confessed I was pretty ignorant about the a/c. Something else that was great? Their price was their price. They weren't going to charge me $95 for 30 minutes then $90 an hour after that like some other companies. There were no extra costs unless I needed products like more coolant (freon). They also had evening hours (5-7pm) and had a spot open for the very next day! Day of there was an issue with my appointment time being delayed due to a longer work time at the appointment before mine and a lack of communication between the tech, the office, and me. So I was a bit frustrated in being hot, sweaty, and not knowing what was going on. I got a hold of Peter, the owner, and he sincerely apologized and explained what had happened. This was a fluke and did not represent how they normally do their business. Christian, the tech, finally showed up and did a thorough job of checking out my a/c unit, showing me where the filter was, and explaining everything that he was doing. Turns out my circuit breaker was not switched on and that was the problem. (I know, I know, I feel silly, but in my defense how was I supposed to know the previous homeowners turned it off? I know, still not a good excuse...). Ann called me the next morning to further apologize and to offer me a comp towards a service if I still wanted one. I declined since everything worked out in the end and my a/c was just fine. I even told her that because of how they handled things I would be using their company again in the fall for a yearly check-up of my furnace. Mistakes happen, what was important to me was that BTU seemed to be genuine from the start. They recognized their error, they still had their tech check out my a/c unit even though it was getting pretty late, they sincerely apologized, they didn't charge me, staff was educated on the importance of communicating, and they even offered a comp towards a future service! Good job BTU! You're alright in my book.

Excellent service! They were on time, and most importantly they were able to get my furnace…read moreworking again. Will use again.

I have been dealing with this company for decades. They have always given prompt service and their…read moreprices are very competitive. I am currently in the process of having a new furnace and air-conditioning system installed and they are doing a great job. I would highly recommend them and their services based on my experience. Richard...Amherst OH

The technician got to my house quickly and got my Boiler Furnace working, technician very…read moreknowledgable and helpful. Chuck was my technician and would highly recommend him.

Talk about superior service!! I can't recommend this company enough. Alex & Matt came to my home &…read morefound the issue within 10 minutes they had my AC repaired and my house cooling down within hours on one of the hottest weeks in July. They are fair price & extremely efficient in their work & guarantee their services. Definitely who you want to call for your heating & cooling needs.

If I could put 10 stars, I would! Don and Matt came out in a timely fashion for regular service…read more They serviced my furnace and outdoor AC unit. I asked about putting heat in my crawl space and about installing a humidifier. They had an Aprilaire humidifer and a heat register already in their truck, ready to install! When they were done, the work area was cleaned up, and looked like they were never there. I have referred them to family members, who have been very happy with the service. They even repaired my grandfather's 110 year old cast iron boiler! Fantastic~

My advice to anyone thinking of hiring Norwalk Heating is to run away quickly and find another…read morecompany. The repairman that checked my air conditioning charged me $164.50 and I gave him a check. Four days later I received a bill in the mail for $94.00 for the same service. When I called the company and asked Mrs. Tracht to send me a refund for the difference, she said no. Later in the day when I called again, Mr. Tracht (owner) called the police on me. I guess he needs the money badly. The policeman that arrived at my house, reviewed my documentation and just shook his head in disbelief. Business at Norwalk Heating must be doing badly if they have to scam a senior citizen.

They provide excellent service for my mother's furnace. I highly recommend their furnace maintance…read morebefore you need your furnace as in some of the instances they found issues that were addressed and fixed well before she needed the furnace.

We had our condenser moved, it was on top of our garage and we wanted it moved to somewhere more…read moresensible. The line set and power had to be rerouted. We talked to several other folks that were more concerned about selling us a new unit. These guys listened to what we wanted, showed up when they said and worked late until the job was done. The price was fair for the job. Overall we are happy and would recommend this small family own company.

Fair pricing for top quality, energy star rated, Trane products. Their installation was prompt and…read moreprofessional. Andy and his team run a smooth operation! Andy installed a 97% efficient, 85,000 BTU, Trane Furnace, and 13.8 SEER, A/C 2.5 ton coil. Furnace and A/C install was one day. They were on time and did a very professional installation within four days of our quote. Our 21 year old system was not reliably heating our home. We we're blessed with a warm fall, and especially blessed by the team at ARP! We received a high quality, quiet system, known for reliability and value. The tax credits of over $2000, make our new HVAC system even a stronger value!

Contacted ARP about installing a home generator. Andy was quick to respond and very precise in his…read moreestimating and spot on when it came to the delivery and installation. From the trenching for the gas lines to the electrical hookups, ARP did an outstanding job. Not an easy installation, Andy and his crew worked quickly and efficiently. No hidden fees or surprises, I cannot say enough about what a professional and efficient organization this is. So as opposed to trying, I'll just attach the photos of the work they just completed and let you see for yourself.

I had the pleasure of working with Stephen Powell and he helped me find the right furnace for my…read morehome. No pressure. Thanks Stephen. 8/4/2026 I received my new furnace and I have to say that Josh & John, the installers, were great. They were efficient and got the job done in record time. They did a fine job of cleaning before they left. I would highly recommend Raymond to anyone.

Raymond did a faulty job installing my water heater. We had a solder joint pop several gallons of…read morewater a minute was pouring all over our basement. Fortunately it was making so much noise and I happened to be home that not too much damage was cause. However I was concerned about a fire hazard as the gas burner was still going as the water left in the tank and it was starting to boil off and was sending steam all over the place. I called Raymond for immediate help as I needed to figure how to shut everything off When I called, rather than helping I was told someone would come in 4 or 5 hours. Even when I explained I needed immediate help to shut everything down and turn off the valves Raymond could not help and told me to call someone else. Fortunately I was able to find another Plummer who walked me through shutdown and I was able to save my basement from flooding. Later I called back to see if Raymond would come out and look at their faulty work and repair. Raymond said they would not come out. We had someone else fix up their mistakes. In the end we came out okay but it could have be a disaster and it is clear thar Raymond has no interest in standing behind their work. We had used them for all or heating, cooling and plumbing for over 10 years but never again. Beware of these guys and use someone else! Here are photos of their poor work!