Stopped by kiosk location at Whalers Village to book a whale and helicopter trip. I was looking…read moreat the information at the kiosk while employee was helping another customer. I'm was immediately startled by the employee screaming and berating me saying that I could not look at the pamphlets and that they are for customers only! I was totally shocked as I went to this kiosk to book some excursions. This behavior was shocking and disgusting. Hopefully employee deals with their anger management issues. Someone with that demeanor should not be working in a customer service setting.

They send you a link for payment and then when you want to book other excursions they tell you that…read moreyou have to call and give them your card information to book it but that's not the case- they send you a payment link email but charge your card automatically.. Mind you i specifically asked if it would automatically charge or if we would have to call! Then Jada was so rude about it (see attachments below). The manager calls and said if they can't get released be prepared to go to the luau. Be cognizant of this.

Alec picked up our family of four at 7 am. He was friendly funny knowledgeable, the kind of guy…read morethat's easy to hang out with, and that is pretty much what the day was like. My kids were shy at first but loosened up after our first fun stop. You can do the road to Hana on your own, but having Alec to drive us, show us all the spots to stop and use bathrooms, eat, stop at all the best photo ops, swimming holes and waterfalls, while sharing island knowledge made it an easy relaxing and fun day! He made the whole experience a pleasant memory!

If you are looking to do more then just see waterfalls this is the tour! Alec was awesome showed us…read morebamboo forest and so many waterfalls. If you like hiking and getting a little dirty this is the right your.

A week before our trip to Maui I had a question about changing into swimsuits for our scheduled…read moreRoad to Hana tour and sent an email to the company. I received a reply within 30 minutes. The answer was Yes, one can change into swimsuits during lunch before the black sand beach visit and then change out of them at a stop after the waterfall stop to be dry for the ride back to the hotels. A few days before our tour I received an email confirmation that included other useful information, such as bring along swimwear, towels, water shoes and a light jacket for the air conditioned van. I had not considered the A/C and I'm always cold, so that is a very welcome heads-up. On the day of our tour we received texts that the driver was on his way. Pretty close to the scheduled meeting time the van pulled up to our resort. The van was spacious with huge windows. Our tour was full with all 12 passenger seats occupied. Our driver/guide was Travis. He was born and raised in Hana and was a wealth of knowledge about Hana, Maui, and Hawaii. He seemed to be related to all the locals he passed on the road. There was not dull moment. Among the stops along the way were Maui Tropical Plantation for breakfast, Auntie Sandy's Banana Bread stand for those that wished to purchase, Wai'anapanapa State Park (black sand beach, also with a lava tube and a blow hole), Pua'a Ka'a State Wayside Park (usually calm enough to swim but the falls were roaring due to rain earlier in the day), and Ho'okipa Beach with turtles on the beach. Travis was an excellent driver and guide. We got great value from the cost of the excursion. One minor thing did bother us. We are Jewish and were uncomfortable during the praising Jesus sing-along. Regardless, we recommend this tour and especially Travis as a guide.

This was my second "Road to Hana" tour. I won't review the places the tour stopped at or visited. I…read morewill review the tour company and the services. Pickup was on time although they text us that morning saying the pickup would be 5-10 minutes early. While I appreciated the company's responsiveness in honoring my special seating request, our front (first) row seats on the bus labeled "Alaka'i" had a very narrow window that required us to strain our necks to see the views outside. I noticed that the other three Valley Isle buses on tours that day did not appear to have this issue. I provided the company feedback regarding this seating issue. In our humble opinion, these seats should not be sold. My advice: to avoid the kind of disappointment we experienced, you should always ask for seat reservations and note clearly and specifically to the company that you do not want the first row seats on a bus with seating configuration like Alaka'i's. If you don't and you are picked up last, you will risk getting stuck in these seats from sunrise to sundown. Regarding the amenities, the breakfast was underwhelming, consisting only of a pre-arranged plate of a few pieces of fruit and 2 small muffins. The driver did remind us this was going to be a continental breakfast. There are many versions of continental breakfast but this one truly disappoints. Additionally, the lunch provided, though delicious, was not from the "world-famous" Huli Huli chicken location as the guide led everyone to believe; instead, the guide brought pre-packaged boxes of food from another source. (Please see similar experience from earlier reviews.) My advice: feed yourself before they pick you up or bring something more fulfilling to eat on the bus between breakfast and lunch. Finally, while our driver was incredibly knowledgeable about Maui's culture and history, his demeanor was sometimes overbearing. He frequently called out guests for yawning or dozing off and insisted on undivided attention during his occasional politically biased historical recount. All this made part of the tour experience feel more like a classroom than a tour. He also ridiculed all the not-so-nice reviews he has received. He will probably tell you about this one, too. So buyers beware: your Valley Isle guide could be a bit too much fun for you. :-)

We have nothing but amazing things to say about our Discover Lanaii tour with the Trilogy team…read moretoday. Zach, Justin and the Captain were amazing at taking care of our group and making us feel safe, appreciated and welcome on our tour. From giving our young boys an amazing experience with attention and care, to ensuring our older boys and parents were well taken care of. There were so many laughs, smiles, and a great time had by all! I would highly recommend Trilogy, this was our third time touring with them, and we will definitely be back again! Thank you for creating so many amazing memories and experiences for our family!

The crew on our Trilogy sunset dinner cruise--Kayden, Kevin, Michelle, and Captain Kukii--did an…read moreamazing job making the evening unforgettable. The level of service exceeded our expectations from beginning to end. Everyone was friendly, attentive, and made us feel incredibly well taken care of throughout the cruise. The four-course meal was stellar and much better than we expected from food served on a boat. Everything was fresh, beautifully prepared, and delicious. Between the incredible crew, exceptional service, wonderful food, beautiful ocean views, and Maui sunset, this was the perfect way to end our time in Maui. We couldn't have asked for a better final evening on the island.

January 16, 2026 - After talking a few days before, and booking the reverse road to Hana trip, we…read moremet up with Kellen. Kellen's vehicle was a very clean and comfortable newer Jeep Wagoneer. My wife, Kari, broke her foot 2 days ago so we modified our excursions and eliminated hiking to attractions. Kellen quickly came up with some alternatives and explained/described them perfectly. Kellen's knowledge of the area, the plants, the trees, and the sights were full of insight and knowledge that only a local would have! We throughly enjoyed it. His driving was superb, professional, and cautious (complete with short horn honks on the countless 1 lane blind turns). We enjoyed the small independent farms, stands, and choices for lunch too. As a side note, Kellen's personal relationship with those owners opened the door to Kari being able to use a non-public restroom. We truly appreciated your assistance helping Kari to the lookouts, negotiating the roadsides, and especially to the swim under a waterfall (Kellen knew the easiest to access and really made getting to it possible for Kari). We hope others utilize this personalized service. -JoeandKari

We had an incredible experience with Local Maui Tours and our amazing guide, Kellen! The tour was…read moreboth fun and informative, and we thoroughly enjoyed learning about the history, culture, and hidden gems of Maui. Kellen was knowledgeable, engaging, and made the entire day feel special. One of the highlights was the breathtaking drive along the Kahekili Highway (Highway 340) -- a scenic, single-lane road winding along West Maui with unforgettable views. Kellen brought the journey to life with local stories and insight. Highly recommend this tour to anyone visiting Maui!

Just Do It! First rate service and tour of Road to Hana! We…read morewere picked up promptly at our resort and our Driver/ Tour guide Tom was personable, fun and extremely knowledgeable about the islands history and the people of Maui. Food and drink were provided which was better than expected and plenty of it, along with plenty of bathroom breaks. The van was comfortable and limited to 8 guests and we had a good group. We were so glad we didn't drive it ourselves because Tom showed us sooooooo many things we would have driven right by. If you're not sure about taking the tour or driving yourself...do yourself a favor and take the tour and enjoy the Road to Hana!!!

In response to the owners lies - (Original reviews in…read morephotos. Yelp said I reached my character limit capacity. Added more photos for our proof). There was no one else on the tour except one couple, whom we had no issues with. The 7 people on the bus was my family of 5 and one couple. 1. There was a hiccup in your booking system, you allowed us to book a tour because you did not close your online reservation window. If you were sold out why did the website allow us to make a reservation? Hence the "hiccup". After we booked the tour, we did move a flight around so this person could make the tour that we had a confirmation email for. Very unprofessional to email the next morning saying you were sold out AFTER we made the booking. Yes we did book late but if you were sold out you shouldn't have allowed us to make the booking plain and simple. We called multiple times because we were asking about pick up arrangements and were told to keep calling back to see when/if the tour filled up, because only then would they be able to tell us what pick up rotation we would be in. I wanted to know what hotel would be the first pick up, etc. I didn't care that our two parties were not on the same bus, which was why I didn't mention it in the booking. 2. Since you claim to have the proof that he wasnt speeding, why dont you show it? It absolutely does corroborate with the Google maps picture. I did move the camera to get a video of how bumpy the bus was DUE TO HOW FAST THE DRIVER WAS SPEEDING! But I'll include another video straight ahead where you can see how fast he flies past the mountain. As for your lies, you need to come up with better ones. I asked for a Spanish translator due to the fact only ONE person in our party spoke Spanish. The fact that you guys said we were speaking Spanish all day is hilarious because NO ONE IN OUR PARTY SPEAKS SPANISH except my mother in law, who didn't speak the whole trip. Let's add more proof that you guys are racist - when the driver picked us up II asked about the Spanish ear piece translator before my mother in law was there. The driver said no, he said I speak a little Spanish so I will do my best to speak to help you guys out. 5 minutes later he came up to my husband and started speaking Spanish. My husband told the driver he speaks ENGLISH. Louie said oh you were quiet miguel so i figured you were the spanish speaker. we were asking about translation for my mother in law. I'll also add he made multiple claims about how Latinas were "so violent" and people had to watch out for us. let's add to the review that not only are you guys liars, you are racist liars. Your tour driver is a liar, we were all sleeping on the drive back due to how sick/tired we were. Your tour driver is clearly lying to cover his mistakes. 3. We didn't ask the tour driver for ONE illegal thing AT ALL. Due to the fact he was an arrested convict (which you can find proof of by googling it) he made illegal stops on his own! He even mentioned how the rangers loved him and when HE chose to make the illegal stop in front of the waterfalls, the ranger allowed it bc they told him make it quick. We appreciate the opportunity but never asked him for one illegal stop. 4. I never said we missed anything, I said I couldn't help but wonder if we missed something. Since you want to be so detailed, we actually DID miss Ohe'o Gulch / Seven Sacred Pools (D) Charles Lindbergh's Grave / Palapala Hoomau Church Kipahulu scenic ocean views, St. Joseph Church Kaupo Ranchlands / Haleakala backside views / Maui's Last Lava Flows (D) Maui's Upcountry / Kula (S) 6. The entire tour WAS my family. Let me also add one thing I forgot to the review someone in your company gave our tour guide my number and he texted me twice asking me for his tip which was EXTREMELY unprofessional. This is an extreme safety violation. He unprofessionally texted me "This ***** Just making sure I did venmo right.. If sent tip, I have not recieved..." at 7:27pm. And "If you could let me know.." at 7:56pm. For my safety, I should NEVER have received text asking about a TIP! Even if he was wondering about the tip because he wasn't used to electronics, you still should never text someones personal cell phone number. Since he did mention multiple times that he was a liability I was scared he was going to show up to our hotel since he knew my number, hotel location, etc. Where is the response to the bulk of my review??? Do you have an explanation for how we know all this information about him being fired from his last tour job? How the current owner was only allowing him to drive as a fill in driver as a favor? Why was he a liability? Bc he speeds and risks the lives of passengers? In one of my videos I do have him talking about the story of how his dad gave him money and guns to illegally transport. As I have over 500 videos from this tour, you guys are lucky I don't want to go through and find the hard proof I have. Where is your hard proof?

Out of the classic Italian cream. It's like going to a coffee shop that's out of coffee creamer:…read moreThe service wasn't great, instructions unclear if there is a host for a table or if they fend for themselves. The chocolate flight where you choose 9 different chocolates was self guided so not sure what that says about it being a tour. The one barista lady that was working had to ask their manager every time we asked for something if they had it. Wouldn't recommend. It's a great view though if you like that?

While in Maui on our babymoon, my husband and I decided to take a chocolate tour of the Maui Kuia…read moreEstate. We made our reservation online and took the tour the following day. There was ample parking at the store where the tour left from. We took an air-conditioned sprinter van slightly up the hill to get to the land where the cocoa beans are actually grown. Our tour guide was Gabriel and he was extremely knowledgeable. After learning all about the process of growing, harvesting, and drying the cocoa beans, we got to partake in a delicious sampling in what can only be described as an adult "treehouse". With 360 panoramic views, and a wonderful breeze, we listened as Gabriel explained the various chocolates we were sampling and I thoroughly enjoyed each and everyone. Once back at the shop, we had the opportunity to purchase chocolate and also try a variety of items from their café menu if we wanted (for additional charge). All in all, the tour was a wonderful and educational experience and definitely opened my eyes to the deliciousness of the Maui Kuia Estate Chocolate.

We did not stop in Hana as advertised to "shop and help the local economy". Only to mail a…read morepostcard. No mention of Charles Lindbergh and his grave. Literally whizzed past the famous Hasgawa General Store. No pointing out the rainbow eucalyptus. Stopped near a huge Hulu Hulu chicken stand and given a dry turkey wraps. no history of Hana given. My daughter asked the meaning of a Hawaiian word and the guide told her he had already explained that. Kind of shut down anymore questions.

Great driver and tour guide. Got to experience many sights and she gave great insights in a very…read moreinteresting way using maps and photos.

We had an incredible experience with Kat on our Road to Hana tour. If you want to see Maui through…read morethe eyes of a local while learning lessons about the lore and culture, there is no better choice than to go with Kat! She is incredible and her tour is super informative, engaging, and top-notch. Truly worth every penny! I will recommend Kat's services and Hana tour to all of my friends who have the joy of visiting Maui!!

We had such an incredible experience with Kat at Oui Tour Maui! If you're taking the trip to Hana,…read morethis is the way to go. Oui Tour Maui is the only way to experience Hana and the true Hawaiian culture like a local. Our experience was so personalized and intimate. Kat is so friendly and knowledgeable. Our day was filled with learning and laughs - Kat treats you like family and we are so blessed to have met her!

We are on the Island of Maui and have done many types of tours in many different places but when I…read moreread about The Maui Chocolate Tour they had me at CHOCOLATE! You can cover a work boot in chocolate and I would eat it, I am not ashamed to say that I am a "Chocaholic" as well as a "Chocosaurus". We met up at their factory located In Lāhainā, fabulous store and open air seating area above their factory. Great modern design and decor and fully operated on solar and Tesla back up battery's. Staff is very friendly and helpful, but the gem of the operation is "Rissi" our guide. He was so knowledgeable of the operation and spoke so well of the growing process I could have listened to him all day and never got bored. He also integrated great things in about growing up on the island, the culture and his family background. Well done "Rissi" I wanna hang out with you. I learned so much about the plants, the natural growing methods Maui Chocolate uses and the process of refining Cocoa into chocolate. The tasting after the orchard tour was in a tree house above the orchards offering beautiful views of the orchard, views of Molokai and Lanai. Once you have tasted Maui Chocolate you won't eat anything else, you shouldn't because you are eating pure coco with only natural ingredients prepared the Maui Chocolate way. Do the tour, whether it's the factory tour or the orchard tour (I am a freak about gardening and growing) so I wanted to learn more about the trees and methods and I truly learned a lot about their natural growing methods. What really hit the heart most was Maui Chocolate donates 100% of it profits to charity, works with the community and also works with other countries on growing methods. Well done Maui Chocolate, you offer more than just chocolate goodness with your huge heart. And thank you "Rissi" for sharing your culture and history while taking care of business. Mahallo Nui Loa Bravissimo

I recently went on the Maui Chocolate Tour and despite the pouring rain during the first half I had…read morean absolute blast! The experience was both educational and delicious from start to finish. We got to see the entire process of how chocolate is made from the cacao plant all the way to the final product. It was fascinating to learn about each stage and our guide made it easy to understand while keeping things fun and engaging. I also learned so much about dark chocolate which I never used to enjoy until now! During the tasting I sampled a variety of unique flavors coffee, guava, mango, and even sugar-free and each one was incredible in its own way. The quality and freshness were unmatched. I was so impressed that after returning home I ordered two shipments from Maui Chocolate because I just couldn't get enough. A quick tip: arrive a little early for your tour. I ran a bit late but was still able to join (thankfully!) and I noticed they run right on schedule. Overall this tour was a highlight of my Maui trip -- fun, flavorful, and full of learning. Highly recommend it to anyone visiting the island rain or shine!