After 5 tries, we FINALLY got delivered the RIGHT order!! We got bacon on our bacon cheeseburger!!! Woo hoo! For their credit, I always emailed Shake Shack directly and they gave me either a $15 or $25 credit to use in the future. Last time, they refunded the entire order since it was wrong. So, I continue to use them although they do seem to mess up the order 90% of the time. I appreciate that they're a great company and really- it's still my favorite hamburger. Who else has truffle burgers?? read more

Shake Shack Pike 7 - Black Truffle Burger - Burgers Near Me - Vienna, Virginia

Never a disappointment. These are not the cheapest hamburgers, fries or chicken nuggets. But, it is always quality that is served at the correct temperature. We have enjoyed tasty hamburgers, chicken nuggets and fries multiple times. The food on all occasions has been prepared correctly and served with care. Attention is paid to food allergies and there is actual conversation with a staff member about this. Clean both inside and outside. An inviting place to eat. read more

I am not sure why there are so many negatives reviews. I have been to this location plenty of times and have always had a wonderful meal. The place is clean and inviting. Ordering on the kiosk is easy and food does not take too long to come out. My go to is the Shack Stack. It always comes out hot and fresh. The cheese in the mushroom patty is so melty! Their crinkle cut fries are a staple. They are perfectly crisp on the outside with a fluffy potato center. Love it here and will continue to be dining with Shake Shack. read more

Shake Shack Pike 7 - ShackBurger & Shack Stack - Burgers Near Me - Vienna, Virginia

Ordered for pick up at drive thru. Got there the person in front of me I'm guessing had the wrong order or something wasnt right with their order. Instead of asking them to pull in a spot to bring out their food I sat in line for over 10 minutes while my food got cold. Went inside to grab my order and the manager literally looked shocked that I was upset that my food was getting cold while they fixed the other persons order. I'll never go to this shake shack again read more

This has become a favorite burger place. Love their Truffle selections. The truffle sauce that comes with the fries is great. Spread that on your burger or eat with fries is tasty. Pretty much self services from order to getting condiments and water. Restaurant is always clean and staff are friendly. read more

Shake Shack Pike 7 - Truffle sauce from the fries. - Burgers Near Me - Vienna, Virginia

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I'm so glad Shake Shack opened a standalone location outside of the one in Tyson's Mall. This Shake Shack is huge, with plenty of seating, and the lighting is beautiful. The restaurant is also very clean. In my opinion, this is the best Shake Shack I've been to--it surpasses the one just down the street. The burgers were juicy, fresh, and made with care (they were neatly organized in our bags). The staff was friendly, attentive, and on top of everything, and the service was quick. I'd recommend the regular Shack Burger, but depending on how much you eat you might have to get two! read more

Visiting from out of town and excited to see this location had opened. Walked in and the place was in absolute chaos. Apparently you are to order using the computer kiosks. However, a member of our party had a gluten allergy and wanted to be sure staff was aware at time of order. We could not get any of the employees' attention and ended up turning around and leaving. read more

Not too bad! The burgers are tasty, with fresh ingredients, and made to order. And I love the crinkle cut fries. The pricing for most items seem reasonable (except for the beverages). But, if you sign up for their emails, their deals are quite good and can save you a lot. Unlike other locations, the layout of this particular site feels spacious, with plenty of seating (both inside and out). And the options for ordering (via kiosk or at the register) are well placed. read more

I was privileged to be at the grand opening of the new eat in Shake Shack in Tysons/Vienna at the Pike 7 plaza. As usual, I ordered a plain cheeseburger with Ketchup being my only topping, so I can taste the moo. Shake Shack makes a smash burger, with an excellent crispy outer patty from the grill. The fries at Shake Shack are crinkle cut, very crispy on the outside, soft on the inside and are consistently good, and this location did not disappoint. I will be coming back often as the burger cravings come! read more

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Seems like this location is still good but not as great as when it first opened. For one it was extremely cold inside despite it being like a high 50 degree day. Additionally, a few milkshake options were sold out but the order tablets did not state this and we had to be told after the fact. Otherwise the burgers are great. read more

My personal favorite SS in the area. Great space, less crowded and an awesome managerial staff that looks out. I didn't enter a promo code for free fries correctly in the app and the manager on site told me how and got me the promo deal anyways. Shoutout to the hard working staff out there! read more

Shake Shack Pike 7 - Inside order counter - Burgers Near Me - Vienna, Virginia

Very expensive and slightly overrated, feels like Five guys in price and feel. In 2 days my wife and I spent around $130. It was an experience but not one we will be repeating, the store was clean and the staff was respectful. read more

Love it! They have the same delicious, juicy, mouthwatering burgers that are consistent with every Shake Shack I've been to. I usually get the double shack, and the lacing on these patties were crispy and perfect. The wait time was pretty quick and the online order drive-up window was very convenient. I can't wait to come back! read more

I had placed a order at the wrong shake shack. They went out of their way to make it right. The manager and other employees rush my order and over delivered. Turned a bad experience into an amazing one. You do not find that fast food these days. read more

I picked up a SmokeShack burger and a Banana Pudding shake, and within two hours I became very sick. This isn't the first time it's happened--I've been to this location only a few times, and the last two visits both made me ill. I initially thought the first incident was a fluke, but clearly there's a pattern. Something seems off with how the food is being handled at this store, and it doesn't feel safe to eat here. read more

5/5 Location - We wanted to try SS for the first time, so we decided to stop by this location for lunch. We didn't want to deal with the lunch rush so we went soon after they opened (11:20), which was nice. Of all the locations close by we chose this one for the convenience and the good parking situation. We didn't want to deal with the crowd and all the cars trying to get into a parking structure for the Tysons mall & Mosaic location, or the Air & Space museum which would probably be the worst location, convenience wise. 4/5 Service - I prepared myself and read the reviews to temper my expectations before coming here. The service was fine, exactly what it should be, so that's a positive. We ordered through one of their 4-5 kiosks, picked up a number, picked a table and waited for our food. It probably took about 15-20 mins before our food was brought to us - not a terribly long wait, a tad more than I preferred but it was still reasonable. 5/5 Burgers - The burgers were great! Better than expected. We ordered the Truffle Shack Stack and the Double Truffle. The burgers were smaller in size compared to most other places, but we didn't mind as that was perfect for us. We don't like to feel over stuffed at the end of a meal. The burgers tasted fresh, flavorful and moist but not greasy (huge thing for us). 2/5 Fries - The fries were just average. They kind of reminded me of my high school cafeteria fries with extra expensive stuff on top. 3/5 Shake - We ordered vanilla shake. I think SS is known for their shake but maybe that was when they first came out and there wasn't that many comparable competitions. Nowadays, there are too many places that can definitely compete and surpass in their shake game. Their shake overall tasted okay. 4/5 Lemonade - We also ordered the kiwi/star fruit lemonade. We liked the refreshing and subtly sweet taste of it. Definitely recommend ordering a size Large because even the Large is still not much. 4/5 Restroom!! Yes, I'm rating the restroom but I think that is important. It's clean, organized (but we did just go right after they opened). They have 2 stalls for the women's side. 3/5 Price - Is the overall prize of $60 for 2 people worth it for the food and drinks that we got? Not at all! It was something good to try just to know though. If we do come back, we are planning to just order the burgers and lemonade. I must say that this location seems to get an unfairly amount of negative reviews. It was an overall very positive experience. Would recommend! read more

Excited for the drive thru Shake Shack to finally open! I attended the family and friends event that required RSVPs in advance. This event allowed us to preview the menu before the public. They will open to the general public the following day. Employees were eager to greet us and checked in on us during and after the meal. We were treated to 50% off anything and everything on the menu. Food arrived quickly. The Korean style fried chicken sandwich was delicious. Although the plain fries were good, I am not a fan of crinkle cut style. It reminds me of school cafeteria food. It was not crowded and there were no lines. It was their last training day before the grand opening. They did a spectacular job. I will definitely be patronizing Shake Shack especially since they are near my place of employment. read more

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Horrible service. Placed an order, and had to wait over an hour to receive my order which was simply just two single burgers. People who came in after me received my order before I did, they didn't even announce my order was ready. Wasted an hour of my time completely for a cold and soggy burger. Also management doesn't even pick up the phone line to inquire. read more

I was really looking forward to this. My hope is they can add some items, and decrease the prices despite inflation. Well over $20 for a basic hamburger with admittedly good bread quality, okay fries, and a soda seems nuts to me. Then again Vienna and Tysons is loaded to the gills with money. Their shakes are decent, but my goodness they are too expensive! The portions aren't anything extraordinary. Parking is good, and they have a convenient location to route 7. Also this is a very clean restaurant. Small in size due to many carry out orders is my belief. Yet it's new and I believe the kind and friendly employees, will keep it this way. The way I see this is give it a try. I'm glad there's another burger chain, but at the same time I was hankering for something different. This just doesn't fill that box. read more

Chocolate Shake, Smoky Classic BBQ Burger and Fries. Everything taste great. The shake could be a little more chocolaty. Over priced. $22.00 but it does taste good. Staff here is friendly and the restaurant is nice and clean. read more

Shake Shack Pike 7 - Food, shake, burger, fries - Burgers Near Me - Vienna, Virginia

This Shake Shack has a great vibe--I even saw a few people studying there during a weekday lunch. The ShackBurger and fries were delicious, and the self-checkout process was smooth. The staff was friendly, and service was efficient. For some reason, I initially thought this location had a drive-thru, but it doesn't. Regardless, the food quality was excellent. read more

If I'm gonna pay $12 for a burger can it not be whipped up like it was made at McDonald's? I'll be taking my business to habit burger where I pay less for a 10x better experience. read more

food: i ordered the new limited Korean bbq burger (?) and looks wise, it was nothing like what was advertised. However, it was pretty delicious and won me over! If the sauce was slightly less salty, and if the onion held up their crispness for longer, I would have given this experience a 5. read more

Shake Shack Pike 7 - Korean burger - Burgers Near Me - Vienna, Virginia

Just awful. What a waste of money. The chicken nuggets were so salty they were almost inedible. The batter was so thick it peeled right off. The sauce was thick - looked like a paste- and didn't stick on anything. The fries were tasteless and limp. Will not be returning. read more

The shakes were very good as usual this after noon, May 1, but the bacon on the burger was seriously under cooked. So I removed it and finished the burger but could not really enjoy it. One needs to worry about trichinosis in the US. Shake Shack needs to ensure its employees know to fully cook bacon. read more

Nice menu selection and great customer service. We've tried their burgers, fries and shakes, all were delicious! I highly recommend.

This place was so delicious! I was in DC visiting my sister and we stopped here for lunch. The burgers are amazing and the fries are even better! Highly, highly recommend this restaurant. read more

I decided to place an order online, which was very easy. I pulled up to the window, which took about five minutes and got my food. I then ate it, and it was absolutely delicious. The burger was cooked perfectly, with a right amount of sauce and toppings. The french fries are some of the best in the business. While many people argue they are bland and flavorless, I strongly disagree. Excellent food, will definitely be back. read more

Service was awesome........all of our food was cold........burger and fries. Nothing special by any means.......no reason to return. If we want a quick burger, we'll got to 5 Guys where their food is always served smoking hot. Sorry Shake Shack read more

I was perplexed to see that Shake Shack did not open with gender neutral bathrooms. Seems a little tone deaf in 2024. Food was delicious and I loved seeing all the training taking place on opening day from corporate supporters. read more

40 minutes to get food. Food was cold. Drinks were all wrong. Kitchen staff was very disorganized. Will not return. read more

Do not order frozen custard or shake here. We ordered from the kiosk and waited 20 minutes to get our melted shake and custard. Our shake and supposed to be frozen custard were actually sitting on the counter for at least 10 minutes. We were just standing there waiting and no one acknowledged us. I was supposed to get a text when the order was ready but that never happened. read more

Horrible horrible service and overall look for shake shack,I'm not going to complain about the wait but, I showed dude what I was waiting for and proceeded to not give it to me guess he didnt understand or slow but finally got my burger and shake and I open bag half of the shake poured into bag and got some on the burger I'm really disappointed shake shack, love the new location but please get better more serious employers everyone is just looking at you stupid and they're just talking and manager doesn't give a fuck, didn't know that's how shake shack operates read more