We purchased a new spa and when it was delivered, it was the wrong color. They brought down the…read morecorrect panels and cover and made the switch. Easy to work with! Love the spa!!

I wish I could give them 0 stars. This place is worthless and the biggest regret of buy a hot tub…read morefrom them. One problem after another since the day it was delivered. Just had a guy out today to fix a leak and now I have another problem. Stay clear of this place!!!! The issue isn't due to my deck it's that your product is garbage. Why don't you come pick up the garbage and give me my money back

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)

Do not buy a hot tub from this business. I purchased TS 240 Master Spas Twilight series at Cuyahoga…read moreCo. Fairgrounds in Spring of 2019. It was used 4 times that summer at my seasonal home. It was drained and winterized per the manual. When I opened up the spa in spring it powered up one pump and the control panel was not functioning properly. LeisureTime was contacted and a technician was sent out. The technician reported that mice chewed through wires and both pumps, motherboard and topside control panel needed to be replaced and the warranty was voided because of mice damage. I was appalled and disgusted! I spent $9K for this tub the year before. The reason I bought this model was because the salesman told me the bottom was sealed against critters getting in. Well they got in and I set about to exterminate them. I didn't do anything about the spa last season due to COVID. I thought the explanation I was given was bogus so I contacted an independent technician this Spring. He thought the same of the explanation. Within a short period of time he found that wires to the topside control panel had been compromised and it was a quick and easy fix. No other wires were found compromised. The technician from Leisure Time did no more than a 10 minute inspection and pronounced catastrophic damage. Do not buy spas from this business!!

I purchased a very expensive hot from them, over 10k. The tub was a floor model at a show and i…read moretook delivery at the end of the show moving the myself. Leisuretime was supposed to come out the next day with the cover, lifter, and starter chemicals. They did a no call no show. I called them on Tuesday, they apologized and set up for Thursday. Again no call no show. I called them Friday, more apologies. Now they did not have a cover, but were going to ship everything else on Monday and have the cover drop shipping. I called on Tuesday and nothing had shipped. I have since filed a dispute with my credit card company and asked leisuretime to pick up the tub a void the sale. No response as of yet. Had i seen all the recent BBB complaints and poor reviews i would have not purchased from leisuretime. Also check the BBB for the number of "Closed" and "Out Buisiness" Leisuretimes there are.

We had our pool installer cancel on us two weeks before installation. We were in a bind as we…read moreplanned to have our pool up by our son's birthday . Called Lake Erie pools and they were able to get us scheduled . Our yard was difficult to deal with but they made it happen. My husband still talks about how happy he was with them . We will always recommend for pool install .

friendly group of guys but did not repair their original work and completely stopped responding, no…read moretexts or calls, leaving us to have to figure out a repair on our own.

Terrible. Ever since they sold out and even before that they were a bunch of ass clowns. Gilon is…read morethe worst. He sends you 17 pages of BS about why they are terrible and tries to fix it but no one wants to work for him. Can't even get people to do the basics right. If it is possible and even if it's not, they will find a way to make your pool un-swimmable.

i had been an customer for over 7 years. weekly maintenance. service was decent until last year…read morewhen two of their employees could not get my pool clean of algea. the person they sent alec, was very disrespectful and made comments to his partner that i could not distinguish between dirt and algea. i know what algea is..... i have owned this pool 35 years. he started making fun of me and rude comments. i called his superiors that did nothing. finally a general manager got back to me and sent two other guys. after a month the algae finally cleared up. this year i asked for the same people that replaced alec. instead they sent alec who showed up today with the same attitude as last year. i called and told brent the service manager i never wanted him back again. he said we only have one person serving the west side. really???? a big company like that? i pay my bill the second it comes, and i have given them so much business year after year. he basically said take him or leave him. at that level we agreed to end this arrangement. they have rude employees that don't know how to get algea out of a pool and the service manager is very rude as well. glad to be done with them. i would never go with this company. karen oneal

Have been on a schedule for years know we had a date set for opening never called us. Left us…read morehanging again. Get everything in writing

From the owner: Specializing in swimming pool service and installation on new and used aboveground swimming pools…read more Servicing the greater Cleveland area for over 20 years.