Tech came out to the house and was very professional and polite. I had my pump go out on the…read moreinground pool, and they were able to get me scheduled and had someone come out within a few days. The price was very fair, and the workmanship was 100% on point. He cleaned up everything as if he had never even been there. I would highly recommend them to anyone with a pool or spa.

Bought the replacement pool in April and it is still not in as of August 22. Manager was nasty!read more

From start to finish, everything was phenomenal! Nate helped us through the entire process and was…read morea phone call away at any point that we had questions. We are absolutely thrilled with how our deck turned out. Everyone involved was nice and helpful! The job site throughout the process was cleaned up every night. The final deck is amazing; great craftmenship, quality materials ,and exactly what we were imagining. We are so excited to enjoy our time outside with our family. If they are busy and not able to get to your deck this year, there is a reason. They are worth the wait!

I have no idea how they are at building decks, but the way I was treated after applying for a job…read morewould make me run. 1. The appointment was made and confirmed to call me at 1.30 , No call. I thought it was the company calling me so I called them. The girl that answered the company phone said, no I have the wrong number. When I explained she then said oh yes, we are to busy to deal with you, that must have been a recruiter. I'll see if I can get her to call you. I also sent an e mail to the recruiter. 10 minutes later she calls. 15 minutes late. 2. She then starts asking me questions that are on my resume. I asked, do you have my resume? she said yes, so I said, did you even look at it. Duh. I doubt she did. Again more questions already answered on resume. 3. Since I started my own deck business and did it all, sales and the construction, for over 40 years, it seems to me it should be clear I can sell decks. 4. It seemed to me she was searching to think of questions to ask me. Then asking questions about something I had just explained. Or asking the same questions in a different way. 5. She asked about my tech skills and I explained I had been building websites since 1999 so I would say 10 out of 10. 6. She then asked if can I design and build excel spreadsheets from scratch. Why would a deck salesman with over 40 years experience need to do that. 7. A few more stupid questions led me to say, "You know what, based on my experience with you I no longer am interested in Klassic anything. Probably dogged a bullet. What is funny, they claim they been in business since 1996, thousands of decks, yet I never heard of them. The Cleveland BBB says they have NO REVIEWS. So I looked them up on the Ohio Business website. Their first company name was Custom Decks Inc. Why change names? Changed the name in 2013. So been doing business as Klassic for 11 years, not 30 years. Read Elle S. review You probably also dogged a bullet. re=posted Cant say if they build nice decks, or not. What I can say is that I contacted them on Thursday May 29. Had to call again next day due to no contact. Nate came out on Friday May 30. Went through the whole ordeal of measuring out the deck and laying it out on graph paper. Said he might have a quote to me by email that night, but more likely Monday June 3rd. Called back on Wednesday June 5th to say I had net yet received a quote via email. Later Nate texted me to say that at this point in the season they are too busy to take on a deck that big. Why didnt he just say that when he came out instead of wasting my time and his for that matter. My guess is they were not interested in doing a wood deck. Not everyone wants plastic decks. Communication is not that great. Leaving people waiting is VERY, VERY DISRESPECTFUL and not a sign of a good business person.

I had a late opening for my pool this year and after having two huge trees removed from around the…read morepool this past winter, there was a thick layer of fine silt sitting on the bottom of my pool. My usual opening routine didn't work well, and I decided to seek help. I left messages at a handful of pool services in the area. Mike was the first to return my call. He asked specific questions and listened as I walked him through what I had already tried. I was surprised when he asked me to get something to write with and follow his directions. He walked me through a plan, made sure I knew what I needed, and the timelines. He could have charged me who knows how much, but he heard me tell him that I've always been able to work through caring for my pool on my own. He told me to try the plan and call him if it didn't work. I shared my surprise at his willingness to give me guidance when solving others' pool problems are how he earns his money. He laughed and said he'd rather be known for being helpful and honest when someone is asking for information. I told him he's probably earned a customer for closing and opening from this point on - and for anything else that is beyond my capabilities. In today's world of no callbacks, no replies, no-shows and poor communication, dealing with Mike gave me a little bit of hope that there are good business owners out there.

Mike is the consummate professional! From the get-go, he was on top of the whole project. He was…read morecourteous on the phone when I was setting up the appointment. He was flexible about the time of the appointment and VERY accommodating! Once he arrived, he and his associate (I'm sorry that I don't remember his name) were fast, efficient, and friendly. He took the time to explain everything he was doing and answered all of my questions (and didn't make me feel stupid about asking them, which is a pleasant change). Mike told us to call or message him with any questions, and he actually responded promptly and courteously every time. He has since checked back (unprompted by us) to make sure everything is still running smoothly. You can trust Mike to do good work and to STAND BY IT. I will call him again (without hesitation) in the Fall to close our pool down for the winter. Thanks, Mike!

Showed up in a U-Haul. Robert and Patrick spent more time vaping, including in the truck with all…read morethe furniture in it. They were obviously high and it took an inordinate amount of time to pack up a small two bedroom condo. Very disorganized.

I would give them a 0 if could because first, DONT hire them if you want your porch destroyed AND…read moreYOU DONT WANT YOUR CALL RETURNED IN REGARDS TO THE DAMAGE. First, they were late, to begin with, because Kieth misjudged how many guys it would take to do the job, so I had to wait around for the other guy to get out of bed and show up. I was not moving around the block it was an hour away. My boyfriend's new tutor brick home's porch was severely damaged and I did not even get a return call. I feel responsible and Kieth did not man up to call and offer to see what he could do to remedy the situation. There is NO excuse for this kind of business practice. I have to wonder how they are getting away with this. we even called the truck rental place to see if a truck camE through with a bad mirror and they must have covered for them. NO RESPONSE! SHADY VERY SHADY

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

I purchased a top-of-the-line hot tub expecting it to give years of enjoyment. Years down the road…read moreI noticed that what I thought was a mouse getting in under the bottom lip was really the wood rooting away. It was 7 years in and obviously been rooting for years, but it was out of warranty by 2 years even though water was getting in from the outside shell they wouldn't work with me. I talked to people in the hot tub business and they felt that they could have worked with us to get a replacement at a discounted price, but this is not what happened. I purchased a different brand. Do yourself a favor and purchase from a different company.

I called Start To Finish to partially remodel my kitchen. I needed some drywall replaced and…read morepainted as well as new paint on kitchen cabinets. I was first given a free estimate which offered a fair price and schedule that met my needs. Once hired, they started the job on time and kept to the agreed upon schedule. The entire crew was courteous and professional and they cleaned up when finished. The result was so nice that I took pictures to send to my family and friends. I would be happy to hire them again.