BEST DOCTOR IN THE WORLD. I mean that…read more He's no longer with WellGroup Health Partners as of September 12, 2012. He is moving to Advocate in Frankfort (Google him) in early November. If you are a current patient, you would be a fool to not follow him to Advocate. If you are not a current patient? Why not? :)

This is a terrible place for health care. It is impossible to call them directly. You have to go…read morethrough several operators, who can never get a nurse or doctor to respond, so they leave messages. Calls that are supposed to be returned in 2 hours are never returned. You cannot get a doctor; instead, it is all NPs, which can be fine, but they are overworked and do not return calls. I had a UTI, and after 4 calls, I finally got someone to schedule a urine test, which I did on a Monday. The receptionist said the results would be in later that day, and I would get a call. No call Tuesday, so I called 3 times and got nowhere. I was told my results were at the front desk. They were not. I called 4 times on Wednesday, and several hours later received a call with a nurse with a nasty attitude, who told me my results were not in yet--3 days for a urine test? She was rude and condescending, and didn't care that I had been given incorrect information over and over. She said the results would be in today, but I'm not holding my breath. A month ago I went in for my annual Medicare checkup and they took 6 vials of blood and did all sorts of test--all good--but no one ever reached out to tell me the test results, so I had no idea if I needed to make another appointment or not. Their communication skills are abominable! I am returning to my old GP because Oak Street Health is just terrible.

I have been going toOak Street health for the last 2 to 3 years. more change of doctors than I had…read more quality pure service is below average. The response time is below average. They do not have a good bedside manner and most of the time you're talking to a than a doctor very unhappy with the quality of service. I've called times about one issue never get called back. My wife has had such terrible service and I'm just not the type of person to give anybody a negative review but before you schedule an appointment with Oak Street search other options because that option is not good for you senior citizen and I believe in my heart that they take advantage of all senior so this is my observation you could have your own, but I would never go back there personally and my wife won't either

This place sucks...i was checked in within 10 minutes and waited an hour and a half and never saw a…read moredoctor, got so frustrated I left. 6 or more employees hanging around and doing nothing....find an alternative to this pit.

Best doctor's office I have ever been to. I have lot of doctors and have been seeing Dr…read more Scott-Terry for about 15 years. Not only do I love the doctor, but every single person on staff is top notch. She helped me through a very difficult health crisis. She is very supportive of alternative health approaches, such as diet and exercise, and is very respectful of informed consent. I never feel judged for turning down medical interventions, but I feel fully informed on all of my options.

Wow - a mean doctor…read more I was deeply offended by the way this doctor treated me. He is a specialist of cardiology, and I had to go through a-lot of trouble to finally get into his office. After all the paperwork was in order, I had to wait 6 full weeks to get in for the earliest appointment he had available. He openly treated me like me understanding my disease, the process of treating it (medications, risks) was absolutely none of my business and a waste of his time. He raised his voice to me when I asked him questions. I was given medication and told to take it period. It was such a scary experience for me and I eventually switched cardiologist, to one that doesn't mind educating the patient about his disease, risk, medication and life styles choices. In closure, I'm 37 and the waiting room was literally filled with elderly patients. I hope they get better treatment than I did. I would've been even more upset, had the patient been my grandma.

Dr Hughes and her staff are wonderful. My 3 year old, who is notoriously known for hiding from…read morestrangers, left her appointment asking to stay. And she gave the Dr. a high five and told us that she loved her doctors. This was our first visit here after a move, and she has always dreaded any drs appointments in the past with her former primary. After her visit to this place, she's thrilled! She bragged to her grandmother about receiving stickers and 2 lollipops. She's even spoken fondly about the experience weeks later, so she clearly viewed it as a truly positive experience. We are so grateful. And this becomes even more amazing because she gave 4 vials of blood for an allergy test. Amazing. Also a special shout out to the resident who assisted. I forgot how to spell your name but your bedside manner and patience were exemplary sir. As well as one for the receptionist that brought out three freshly cleaned dolls, to my daughters delight. We appreciated it greatly. Bring your child! You'll find great bedside manners here.

My son and daughter have been going here for a long time, recently I changed their Dr, requested…read moretheir medical records, and their new Dr got not a thing for my son, and a shot record for my daughter nothing else!!! I find this to be completely unacceptable, and unprofessional. I also was ostracized for not taking my children in for every little thing that was wrong with them ( fever, sniffles, ect) . I normally don't write things like this , but I have had enough when it comes to the way things went while my children were going here.

My experience from orientation through the 2 weeks I worked was terrible! I was hired for a…read moreDirector of restorative with no experience. I was promised to be trained by the company and certified! Upon entering this position there was no structure or training plan in place or provided! The management staff up to corporate was unprofessional, Verbal communication to staff was inappropriate rude and belittling. The administrator Kathy indulged in hearsay (gossip) often & abuses her authority with her title. I was paged to the office to ask how my experience was so far in the building, but it turned into her gossiping to me about coworkers and other employees around the building. The leadership was awful! The lady Yvonne from corporate stated to other management staff that it was not her job to train me which made me notice the lack of team work and lack in management to assure their staff was properly equipped informed and knowledgeable to their duties under their titles . The Cna staff was purposely put on schedule, would travel to work just to be sent home with no pay because the company was manipulating the schedule due to them being used for the state survey. I worked hours that staff members witness me work and the company refused to pay me for. The patients are being neglected, not given activities to help with their diagnosis's or give them mental stimulation. Sanitation efforts for the facility are not provided. Resident seldomly had clean attire to wear.. barely had enough shoes! Patients were observed on several occasions walking around with holes in clothing that were filthy so you can tell they haven't been changed in days. When I addressed this concern I was told by Yvonne from corporate not to step on staff (CNA) feet! The company needs to replace all staff including corporate with people who are actually compassionate display teamwork and want to make the place a better facility by continually educating their staff with corrective criticism along with action by its leaders (Management/corporate) If my experience as being apart of management was poor I can only imagine what this facilities residents are feeling during their experience living here!!!!

This company is TERRIBLE to both the staff and residents. People wait forever to get dr appts IF…read morethey even get them and they treat staff horribly. They cut your wages when you leave to min wage which includes vacation pay and that is so wrong! They make you work through your lunch hour which is illegal. They feed the residents crap food and are just poorly run. I wouldn't send your loved one there nor would I recommend anyone work there with how they treat you. "Everyone must be treated fairly", what a joke. I called this so called "Corporate Compliance" number and got a recording. So much for speaking live to someone as they say...another joke