Houston Hospice - Diamond Team, lasted a week before I had to fire them and find another hospice…read morethat could provide end of life care for my mother. To begin, their intake nurses are rough, belligerent and detached. The lady we got could care less about my mother, she just wanted to do the minimum and get out. Not a single commitment was upheld, not one. We called for support and help four times in the first week and the average time to hear back from someone was two hours, then another two hours for a nurse to arrive. So if you have an emergency, just call the ambulance and have the hospital take care of it, it's faster, and your loved one will suffer less. Now, as a result of me firing them, they became hostile, threatened to make me pay for equipment they left behind and failed to retrieve. They never took into consideration that my mom had died and their employees, having missed the appointment to pick up the equipment, lied and said a dead woman was preventing them from getting it. We choose to go with another company who was hands down better suited for caring for end of life patients. Houston Hospice is a money game, you are a dollar sign, if you are cool with that, then use them.

Complete bait-and-switch. The admissions representative sold us on services and timing that simply…read moredid not happen. When my mother was discharged home, we were told her equipment would be delivered the day before discharge. That did not happen. We were also told a hospice nurse would be at the house waiting to assess her when she arrived home. That also did not happen. I had to call multiple times just to find out where the equipment was and when a nurse would arrive. We then learned she had not even been fully admitted yet. It took several days to sort everything out during a very stressful time. One nurse who came out did not appear to know how to use the oxygen equipment. A week into hospice care, we still had not seen a nurse aide and again had to call to ask what was going on. The organization has felt extremely disorganized from the start. Communication between admissions and the clinical team does not appear coordinated, and the promises made to our family were not followed through. Most concerning, the nurse assigned to care for my dying parent has spent significant time on her phone during visits rather than focused on patient care. This has been incredibly disappointing during one of the hardest times for our family. Families considering hospice should ask detailed questions and verify exactly what services will actually be provided and when.

I want to thank Cypress Assisted Living for taking such good care of my father…read more I brought my father to Cypress Assisted Living in early December 2025. Due to a fall, he had deteriorated over the previous six months. He could no longer walk, he lost 40lbs, and he suffered from delirium. When he arrived, we had to put him on hospice care. Within a few days of being in Cypress Assisted Living, he began to improve. It's now been four months since he arrived. He's gained back 20lbs. He hasn't had any delirium since his first few days there and he's "graduated" from hospice. He begins physical therapy this week to get him walking again. So how did this happen? It's very simple. Nellie (owner) has put together a staff that truly cares about the residents. They get dad up in the morning, get him breakfast and let him settle in his day. They have some activities, along with two big screen TVs in the common area. There are electric reclining chairs to accommodate every resident. The pictures you see on their website are 100% accurate. I visit at least once a week and EVERY time I visit him the place looks as beautiful as it does online. It's incredibly clean and has no bad odors. If you don't like what's for breakfast, they'll work with you to get something else. They are there to make the residents comfortable and happy. The owner (Nellie) is a nurse who understands how to treat seniors. Her people work 12-hour shifts. The resident only has to deal with one shift while they're awake, so it limits confusion for them. She keeps the place spotless. I was there and saw her moving the recliners to check that they were swept and mopped underneath. I'm not exaggerating when I say Cypress Assisted Living saved my father's life. During the first few weeks he would ask me, "Where do I go after I leave here?" Now he says he loves it here and doesn't want to leave. I can't wait to get him walking again, as it will make him so happy. Thank you to Nellie and her team for all they've done for our family.

She is talking about my mother which was in another assisted living in a room with a diaper for…read morealmost 2 months, after we moved her she's not in a diaper she set a lounging chair watching TV with everyone else. amazing Place Chanel Williams 2 weeks ago I've gotten to know Nellie over the last year, and we've been able to assist with a number of residents in her communities needing hospice. I recently had a family needing to find a place for their mother, they trusted my suggestion to move her to Cypress Assisted Living and I've since received several messages from the family sharing how happy their mother is in her new home! "Chanel Mother seems to really like her new home! Thank you! And she really likes her nurse Sandy!" We absolutely recommended CAL for those looking for a more intimate assisted living community for their loved ones.

I have Medicare Part A and B . I never know the name and even stay in this Hospice. Then one day ,…read moresurprisingly , they reported to Medicare Department I already pass away ! I contact my insurance Cigna and they also said I am no longer insured ! Why they submit a wrong report that stated I already passed away that lead the consequence Medicare Department cancelled my all my Part A & B benefits ? Now I have no health insurance since March 2025 ! I am suffering badly Diabetes , no way to get medicine ! Worst than that , I can't see my doctor for annual check up and dental treatment ! I write down the address of this UNITY HOSPICE & PALLIATIVE CARE to alert all of you to avoid this facility : 2200 Nasa Road 1 # 250 Houston , TX 77058 . Phone : 422 - 2500

Everything started off on an excellent foot. Victoria was prompt with getting over the paperwork…read moreand everything was completed online which saved a ton of time. Yet once Michele White the caseworker took over, she dropped the ball. Although she was the one that shared a listing of providers for cremation, she failed to enter that information under my step-fathers case. Once he passed, the nurse Jariah called a company that is contracted by Harris County to come pick him up as if his family did not already complete our due diligence and make the final arrangements. My step-father was picked up from his assisted living facility and taken away like he was trash and an inconvenience. I had to call around looking for him in the time when we should be able to grieve our loss. Instead, I was forced to contact another company that I didn't even know existed and complete some documents to have him released to the provider we originally selected. No apology was offered. No sorry for your loss. Only call I received was for the family to be blamed for everything. Their staff acted as if our family was not proactive and caring enough to make the final arrangements in a timely manner. I highly recommend to find another hospice provider. These people a cut throat salesmen looking for the newest victims to target. They tell you everything they think you need to hear and once you sign the paperwork, they forget you exist. These people do NOT care about the patient but the billing. e were failed and yet we were the problem. Sadly no one cared nor were they concerned. Run and do not look back.

I don't know how I would have been able to care for my mil without Sunset Hospice…read more They are so efficient with obtaining and providing important medical equipment, supplies, care and prescriptions to their patients. Our social worker Kim Valentine was so informative, their Chaplain Richard Ater was an absolute blessing to us. Our hospice team of nurses Kevin and Ali were so compassionate and supportive. Camille came and helped with the personal needs of my mil, she was so kind to my mil and me. I would highly recommend Sunset Hospice. Their team was with us to the end providing comfort and encouragement.

We are very pleased with the help we received from them. From the start of Bobby getting us set up…read moreand answering my questions after hours, to Nicole visiting and caring for my father throughout the month and Jennifer for being there in his last 24 hours and supporting us. We appreciate you helping the Reyes family.

The response to our son's needs have been treated with kindness and compassion, not mentioning the…read moreprofessionalism displayed by all the staff at large, special thanks to Laura.

Canceled the contract 4:23 on a Friday evening so it was impossible to find another home healthcare…read moreand the one we found was as crazy and had to be fired

The entire staff was kind, professional and went above and beyond to help keep my mother…read morecomfortable while under their care.

I am a patient of North Houston Silverado hospice. I want to thank my Nurse Mary. She is so…read morethoughtful, very professional, I don't feel like she is just a nurse rather a beautiful soul that cares with the heart. She takes great care of me. How blessed I am to have her. I thank Silverado for sending such a thoughtful, professional, beautiful nurse to me. I feel safe in her arms for having you send her to me. So thank you Silverado.

Right at home provides care for my mom with dementia. Ms. Linda is her care-giver and she is…read moreawesome. We consider her part of our family. She is so pleasant and understanding with my mother. I was scared to leave her and I can't tell you how much my mom looks forward to her coming each week. She is so AWESOME. She always says she had a good day when Linda leaves. Linda sends updates and is so loving. It's a joy to have her around. Always upbeat and smiling. She gives us pointers to help with my mom. I don't know what I would do without her.

In home health care assistance was a decision that needed to be made very quickly for our family…read more When I spoke with the representative from Right at Home I was impressed with the quick response to our situation. When our father was sent home with hospice we knew we needed help and upon arriving at home we were met with Sandi Heintz, the owner, and she was beyond helpful in explaining to us what services her company provided as well as keeping the hospice employee on task. The woman that Right at Home arranged to sit with our father that first night was a very sympathetic and understanding angel! Our father passed away 8 hours after arriving home and Nalli was exceedingly efficient and supportive to our entire family but most especially to our father. No one in our family was equipped to perform the medical task that were required to keep our father comfortable, but Nalli had the skills as well as the heart to lovingly care for him. We will forever be grateful for the tenderness and professionalism that Right at Home gave us during his final hours!

If anyone has to go through the experience of having to select an at home hospice care service,…read moreBayou City Hospice would be the perfect decision. I had the unfortunate pleasure of working with Bayou City Hospice and EVERY single worker (CNA, Nurse, Adminstrative Representative etc.) we encountered exuded an impeccable level of genuine care, thoughtfulness, and empathy that made the level of sadness/mourning that my family experienced (daily) while participating in at home hospice, just a little bit more bearable. The training that each worker experienced as it pertains to bedside manner and just seeing a patient and a patient's loved ones was evident with every encounter. It is clear that they instill in their workers the importance of tenderness, thoughtfulness, and care in a very effective manner. I hope to never need to need hospice care again, but if I had to, I would definitely start with Bayou City Hospice.

We were initially thrilled to have Bayou City Hospice provide care for our father, but our…read moreexperience has been extremely disappointing due to repeated failures in communication and follow through. Our assigned case manager, Rebecca (Becky), has shown a lack of competence in managing even the most basic aspects of our father's care. We were promised our very first nurse visit on a Friday, but that appointment was completely missed. After multiple calls, we finally tracked down Becky for an explanation - only to learn that the designated nurse was on vacation and no replacement had been properly arranged. As a case manager, one would expect her to be aware of her nurses' schedules and ensure continuity of care. Since it was already late in the day, we agreed to wait until the following Monday to meet with the designated nurse, along with the social worker, to minimize disruption and stress for our father. On Monday, however, a completely different nurse arrived (again not the designated one), who was still on vacation. On top of that, we had to chase down and double confirm with the social worker ourselves, even though we had been promised both would arrive together. When we followed up with Becky to understand what was happening and to express the strain this constant rescheduling placed on us (since we were repeatedly having to take time off work) her response was flippant and dismissive by implying that we were difficult and suggested we simply apply for FMLA leave, effectively shifting the blame onto us rather than addressing the underlying issues. To make matters worse, when we called the main line to express our concerns, we were told our file stated we had "declined 24-hour follow-up visitation." This is absolutely false. We never declined visitation; Bayou City Hospice simply failed to send a nurse on Friday due to their own internal miscommunication and lack of organization. Fast forward to today: we had finally rescheduled for our designated nurse to arrive at 9:00 a.m., only to receive a text confirming they would actually come at 10:30 instead. This constant shifting of schedules is exhausting and cannot keep happening. We haven't even officially started my father's care and yet Becky has already demonstrated that she cannot manage the most basic responsibilities. The other members of the organization have been nothing short of pleasant and extremely helpful (when we can actually get ahold of them or meet them in person).That said, we do not recommend that Becky continue in the administrative role. Despite her efforts, she has demonstrated that she is not able to meet the responsibilities required of the position.

Viking Dietrich and his staff are the best! They helped us with the care of my mother and are very…read morekind and patient. The caregivers work with the families needs and are there to help with any light house work or help with meals....but primary focus is on your loved one.......

From the owner: Griswold Home Care for West Houston is an award-winning pioneer in the home care industry, with…read moreover four decades of experience and a storied legacy of compassion and integrity. We believe Care Professionals are the foundation of our success, and people deserve to live where they love as they age. Our commitment to innovation is based on our desire to improve the lives of everyone we touch in the communities we serve. "Live Assured" is the promise we make to everyone we touch: let Griswold help, so you can live without the weight of worry.