I am a first time home buyer and went to a seminar run by Rick from NE Moves Mortgage at my former…read moreplace of employment. When I was ready to start the home search process I wanted to get pre approved so I reached out to NE Moves/Rick. At first they were very responsive and got me a letter (amateur looking according to our real estate agent) quickly. After that they said whenever I need a cash flow sheet created when I go to see a home just reach out. We saw a home we liked and then Rick and his assistant Mike went radio silent. almost 3 weeks later I still haven't heard back from them and I am happily under agreement on a home and working with another, much more responsive. All in all - as a first time home buyer I would have felt very uncomfortable moving forward with these guys. Poor customer service and follow through. Maybe they just don't take young first time home buyers seriously!

I found a house listed with a caldwell banker agent. She suggested I contact their in house…read moremortgage person. Big mistake. I spoke with Kevin Carse who was less than helpful and rude. You would think he was using his own money. He told me not to bother looking for a house to buy because I would never get a mortgage. I called several other mortgage people and none of them agreed with his suggestion. I called Kevin back and asked him to send me my credit report. He told me he could not give it to me. The only person he can give it to was their underwriter. Totally untrue but he would not agree to give me my report. Now I have 4 credit requests on my record. Save yourself time and aggravation DO NOT bother contacting this company!

Joe and Julie were both instrumental in helping me with a fairly complicated mortgage transaction…read more In the end, they saved me money and time so 5 stars for the Monument Mortgage team!

Being in insurance and working with mortgage brokers on a regular basis, I can say that Mona is one…read moreof my favorite to do business with. She is always professional, promt, and polite. I would recommend Mona and Monument Mortgage to anyone looking to purchase a new home or refinance a previous mortgage (especially with the way rates are so low these days!)

I have worked with Aaron for many years in refinancing my property and I have recommended him to…read moremy family and friends. His communication skills are excellent, he always returns calls or emails promptly. He will stay in touch with clients over the years and let them know if they can benefit by refinancing or help them with a new home purchase. He also is very knowledgeable and can always find the best rates and loan programs to suit your needs. He is the best!

Aaron always finds a solution for the toughest situations. He makes just enough communications and…read moredoesn't bother and overwhelm you with excessive communications. I have been working with him since 2008 and we built a great relationship over the course of a decade. He helped me get my initial mortgage for a property I own in Boston and refinance it multiple times and reduce the payments I have. I strongly recommend him as he stays on top of your applications and he provides a vast amount of guidance strategizing for a positive result throughout the process.

A lot of people told me that dealing with a bank when buying a house is the worst part of the whole…read moreprocess. I was referred to Andrew Monticone out of the Needham branch, through the whole process. Not only did he work step by step and helped me to find the best way for me and my family to get this done quickly and without any delays. He was very good at keeping me informed of what is going on and what to expect next. Communication was terrific and understandable all through this. Even though I dealt with Leader bank in Needham I visited the Seaport branch to open my accounts. In both cases I well pleased with the service and the people that work for this Bank. I wanted to use a small bank just because I knew I wouldn't be just a number in line. And I strongly believe that even if Leader Bank grows to a large bank the service and kindness I received will not change. I would love to thank Andrew and leader bank community for a great job and the compassion on which the showed me and my family. God bless you all. Nelson Vargas.

Andrew is the best loan officer I have ever come across with several years of careful research and…read moredozens of interviews. He is exceptionally knowledgeable, articulate, responsive, and just excellent at his profession. We will always come to Leader because of Andrew M.

They're sociopaths. We were introduced to Guaranteed Rate through our real estate agent at the time…read morebecause they share an office space. We were interested in getting pre-qualified for an offer we were about to put in on a house. Red flag #1 was our call with them to get pre-qualified. We told them the amount we were prepared to offer, and we were peppered with "Are you sure?? We could qualify you for WAY more!!" Folks, this is how foreclosures happen. When you decide on a price range that fits your financial situation you absolutely should not be talked into a higher range by a complete stranger, especially not one with a financial interest in driving up your mortgage amount. And your mortgage lender absolutely should not be trying to goad you into a higher offer amount. They tell you this in any first time homebuyers class. We did not put in any more home offers with that realtor, and we had no reason to contact Guaranteed Rate. That didn't stop the DAILY barrage of texts, emails, and mail from Shant and Guaranteed Rate. Nothing has stopped them from constantly pestering us with the exact same content like we're somehow going to finally come around on the 10,000th "Hey just checking in..." Don't take my word for it. Google it. Take a homebuyer's class. Ask anyone in the real estate business without an immediate financial interest in getting you to buy a mortgage. They'll all tell you that this kind of predatory behavior is the textbook example of what to avoid when considering a mortgage lender.

Avoid! Avoid! Avoid!…read more This was mortgage refinance nightmare. If I could give zero stars I would. It started with typos on my appraisal. Followed by by failure to returns calls/emails in a timely manner. No biggee, I'll just deal with your boss rather than you. I closed in November (or so I thought). Got called back in Dec telling me that they made an error and I had to go back to the lawyer, sign again and bring more $$$. At that point I called the corporate office in Chicago and lodged an official complaint. I thought we had straightened things out, although I had to go back and resign and bring the $$. I was told there would be no further issues. Lets face it, Guaranteed Rate had me over a barrel-they had closed out my prior mortgage and owned me. Fast forward 3 weeks. My mortgage broker and his boss are not returning any of my emails. The settlement check still hadn't been cashed despite confirming delivery. When I called the branch manager, I was told it was up to me to find out what happened and was given a number to another department in the Chicago office. WHAT??? So now it's on me to do YOUR job. Numerous phone calls and emails later, they finally located my second settlement check and cashed it. It still took days to get the loan transferred to the correct entity. I'll believe it's finally through when I see the welcome package. The best (of the worst) part....I made enough phone calls and eventually was able to speak to the VP of Client Relations. He apologized for the series of errors and told me that he would now personally follow my mortgage until it was finally transferred. I told him I wanted and expected close attention and he agreed. Yesterday, I got an email from him telling me things were almost finalized. He then proceeded to-not once, but twice-tell me to enjoy my NEW home. Here's the kicker, this was a mortgage REFINANCE! The subject line of the email was "my mortgage refinance". Nice work, Mr. VP. Glad to know sloppiness starts at the top and trickles down.

I highly recommend Mortgage Network. Maureen is awesome and friendly. She met with us after hours…read moreand patiently explained all of the details of a very daunting process. For something as serious as a mortgage, having a friendly face to answer questions is a huge plus. Still, we wanted to be sure we got the best rate, so we shopped around, but Mortgage Network was able to offer us a better interest rate than a major bank and a major online lender. Fun, personalized videos explaining every step of the process were a really nice touch.

Maureen Reilly is a rockstar Mortgage lender. She was far beyond helpful when it came to helping me…read morethrough buying my first home. She made sure I was well informed and understood each part of the process, and did not hesitate to pick up my many phone calls to answer all of my questions. I would recommend Maureen and Mortgage Network, Inc. to anyone looking to purchase a property!

We have refinanced with American Mortgage Resource, Inc. twice. Both times the process was smooth…read moreand easy. The knowledge basis is vast and the communications were always clear. Our questions were answered in a timely and professional manner. Anyone that is considering purchasing or refinancing should seriously consider American Mortgage Resource, Inc, you will not be disappointed.

I have been working with Mike DeSantis for over five years and he is the best mortgage broker I've…read moreever dealt with. I own several properties and have owned homes for over 20 years so have been through the home finance and refinance process many times over as interest rates have varied and I've sought new opportunities. Working with Mike DeSantis and American Mortgage Resources has been the best of all these experiences. At this point I have refinanced two houses with him and bought a third and he has been amazing through all of these transactions. He is always trying to think of the best strategy for your situation and can come up with creative approaches to find a better deal. I could not recommend him and his team more highly!

As a local Realtor, I work with many Buyers! Ellen is by far one of the best Loan Officers I have…read moreever worked with. She has never let any of my Buyers down and always gets us to the closing table on time. I continue to work with Ellen because of her excellent knowledge and ability to guide all of my Buyers through the process.

As a young single woman, the thought of purchasing a multi-family home seemed daunting--never mind…read moreone that needed significant renovations. I initially tried working with several banks (both small and large) but I was either deterred by their lack of knowledge or their service. It wasn't until I was referred to Ellen Duncan that things started to work in my favor. Ellen was understanding--She understood that purchasing a house is more than just an acquisition of property; it is a personal and monumental accomplishment that should be EXPERIENCED! She understood that my experience of turning a house into my home started with her! Ellen was knowledgeable--She had a way of explaining a complicated process into the simplest terms. I had done a lot of research on the types of loans available to me; however based on my unique financial and living situation, Ellen and I were able to explore the best option. For me, the best option was a renovation loan. This type of loan allowed me to obtain a "brand new home" at a "fixer-upper" price. My house finished renovations in April and has become the house I've always wanted! Ellen was incredibly responsive--When you are in a tough housing market and buyers are engaging in bidding wars, speed is key! Ellen, was incredibly responsive (fast and accurate). If I emailed Ellen, I almost always had a response within 1-10 minutes later. Ellen was a friend--I must have seen over 40 homes, obtained 23 updated pre-approvals, and drafted 2 purchase and sale agreements, before I finally found my home. All along Ellen cheered me on through each disappointment. She assured me that when I saw THE HOUSE, I would know. She reminded me that the market can be tough sometimes but to remain positive. Above all, Ellen assured me that she would be there if I needed anything and she definitely stood by her word. My experience with navigating the housing market was absolutely remarkable and I wouldn't have been such a wonderful experience without her. Ellen Duncan, thank you so much for helping me achieve my American dream! -Shamiah

Closed refinance loan…read more Roman who is the owner of Superior Funding Corporation was exceptional. Efficient, professional, quick, upfront and honest. He was able to offer very competitive refinance rates (and I shopped around quite a bit), he and his team did a fabulous job in completing the application, documentation, working with the title and lender to complete the process quickly and efficiently. His attorney came to my house to do the closing which was extremely convenient for me. I've already recommended Roman to my friend for a new mortgage.

I found SFC via Upfront Mortgage Brokers search and I am very happy I chose them for my real estate…read morepurchase. Since the rates for a given loan vary very little from bank to bank - choosing a correct person to deal with is of utmost importance in assuring getting a good deal and that securing property financing is successful. Using a mortgage broker provided us with flexibility to go with the best combination of financial institutions appropriate in our circumstances. Roman Shulman was absolutely outstanding every step of the process, he always returned emails and calls in a timely manner and was great to communicate with. His professionalism and proactive approach allows us to get a great rate for our loan. Roman has excellent understanding of all the documentation needed at various stages and with his help our financing went very smoothly without any unpleasant surprises. I would definitely and enthusiastically recommend SFC to anyone looking to buy property, I really enjoyed working with them.

Michelle from Garanteed Rate is the hidden gem in the real estate industry. I was so extremely…read morefortunate to be able to work with her for a long period of time during my house hunting process. She is the type of professional that goes above and beyond with profound experience as well as a cheerful attitude. She is a dream to work with. I started my house hunting with looking for a reliable and efficient lender. I first went to my bank. And soon realized how inefficient, confusing, inflexible their process was. One example, it took me 10 minutes to call in to connect with my bank's mortgage department. Another example, my request was left alone for 2 weeks when my bank's lending officer was on vacation. Such lack of speed will not help with the ever-fleeting real estate transactions in the New York market for sure. I was wondering what other choices could I have? Fortunately, I got to know Michelle as a referral from a friend. Michelle made a difference from the first call. She is extremely knowledgeable about the industry, ins and outs, within and beyond mortgage lending. She is very responsive and took time to explain every single detail I need to know at each stage. Exactly what I needed because buying a house in New York City is complex. She is always friendly, pleasant, cheerful, and confident. Both her valuable expertise and positive attitude helped anchor the arduous buying process. Michelle is trustworthy and demonstrated the highest integrity during the entire process. At very turn of the challenges, she showed incredible resourcefulness because of her vast and in-depth experience in the industry. I will come back to Michelle again and again and highly recommend her and her team to everyone thinking about buying a piece of real estate.

Before meeting Michelle over the phone I was sooo intimidated by the whole home buying process…read more But, Michelle actually made the most important decision of my life pleasurable and a lot less stressful than most of friend's experiences. This process would have been sooo much more difficult without her. I'm so glad the universe directed me to her page;-) thanx Michelle!