I used to love the Fiesta location. When moved to Chandler, I followed Jessica to this location. She was my favorite. I have never had a bad service here. I will say my last session, the lady was very slow and I didnt notice much of a difference in my brows. She had trouble with the cash machine so we spent way to much of our lunch waiting on her. Will give it another shot but bummed Jess isnt there anymore. read more

Shapes Brow Bar - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

Jes has been doing my brows since 2013! I have no idea what I would do with them if it was not for her. I always refer people to her when they compliment my brows. I love her because she listens to what I want in my look and delivers. She taught me how to fill me brows and if I mess them up trying to do them myself she fixes them over time to get my thickness back. I have learned to keep my tweezers away from them and fully just trust her with my face and my sisters face too. read more

Shapes Brow Bar - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

(Fiesta Mall Location) My daughter has never had her brows done. Waxing is painful so I thought this would be a less painful option. Sorry baby girl! She still had tears in her eyes. Having said that she is happy with her results. The girl doing the threading was very nice and filled them in with powder. Its only $11. I handed her a $20 and she asked if I had another $1 BC it's morning she doesn't have a lot of change. So BC she didn't give me dollar bills back I wound up tipping with a $5. Next time I'll bring $1's. They offer package deals. Monthly Brow membership $13 Monthly Brows+Lip Shaping $15.99 3 month unlimited brow service $45 3 month Unlimited brow+lip $75 read more

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This brow bar has gone downhill unfortunately. I went last night and there was a bunch of hairs that were missed, but it was darker lighting in the mall so I didn't see until today! It also felt very rushed, their prices have gone up, and I don't like to feel pressured into the getting the giftcard everytime. I also had to ask if she could trim my brows, she just handed me a mirror. With $1 tip it came out to $15 but I don't think it was worth it last night. The only person that has done my brows great there has been Sue, not sure if she still works there or not. Otherwise I go to the brow bar in Santan Mall. read more

Shapes Brow Bar - missed eyebrow hairs - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

If I could give 0 stars, I would. I had my brows and upper lip threaded by Puri today and normally pay for the deal which is $16.50 for brow + any other threading service. Everything was fine, up until checking out. I looked at the monitor screen and saw her adding the $16.50 deal AND added an additional $3.99 for an eye liner pencil that I did NOT ask for, then kept pushing me to choose from her eye liner pencil selection. I told her that I didn't want eye liner, nor did I wear it and that I didn't want to get charged for it. Of course, she ended up charging me for the eye liner, and the total came out to $20.49 on my recent transactions on my bank account, when it should have only been $16.50 (I gave cash tip). I turned around and went back to the kiosk to ask her why she charged me for the eye liner pencil that I specifically told her that I did not wanted or got. She explained to me that she kept telling me to pick an eyeliner. Why would I pick out an eye liner pencil when I did not want one? It made NO sense. She called customer service and had it "returned" and charged me again for $16.50. I had to make sure that I asked for the receipt because I did not get a receipt for the first transaction. After I left shortly, I called their customer service to confirm that $20.49 will be refunded back to me, because I did not trust Puri. Whatever you do, do not come here. They will charge you for services and/or items without your consent. Do not let them take advantage of you, like they did to me today, had I not taken a look at my bank account. They were extremely unprofessional and I will not be coming back. read more

I've been going here for a couple years and always been happy aside from the attempts to up sale. I stopped in yesterday and the woman I usually see wasn't working. The woman who did my threading somehow took out two chunks--not just out of my eyebrow but out of my skin. So I'm obviously not happy and won't be coming back:( read more

I'm slightly confused how this place has no reviews. There's plenty of people during the weekdays and especially on weekends. There is also no duplicate of this business like plenty of other establishments. I find it stupid how you have to decide between which one to write on when stupid people can't use their eyes on their face to notice that there's another yelp page for that business. Anyways back to business shall we... This place has been raising it's prices which is a little annoying but they have to make their money somehow right? The nice thing about this place is that they are open 9-9 weekdays and Saturday and til 6 on Sundays. Which is convenient when you live somewhat close and don't feel like making any appointment elsewhere. I have yet to try any other place than this but am meaning to try others when I get free time at some point. It's hit or miss with how they do your eyebrows and I was pleasantly surprised how good of a job the girl did them tonight. Thank you Jesus for cleaned up eyebrows! read more

I like going to this location because it's located in the mall so I can just stop by anytime while I'm in there. The only thing I don't like, it seems every time I get my eyebrows threaded, it's very rushed and when I get home I still end up having to fix areas that were missed. Other than that, everything has been good with my few trips here. read more

**warning** Without approval they will charge you a reoccurring monthly fee without your awareness. Poor customer service when attempting to reach someone for resolution. Buyer beware as this is a less than honest business and you will have little recourse when calling customer service. read more

I'm visiting my mom as she lives here in Arizona, & we decided we both need our eyebrows done. We went to the mall, as this is what I normally do at home in CA. I don't go to a specific person as everyone I've ever seen has done a pretty good job, nothing to complain about. However, I sat down at the chair today & the lady was done 30 seconds later. She was harsh, & didn't ask me to hold my lid down & lift my brow up as everyone else has ever done while doing my eyebrows. She missed many hairs & there is no fluid shape to my eyebrows. My moms look okay, but ours are both incredibly thin. She then told my mom it would be $24 total for us both, but if she let her charge $30 on the card she would give her a $10 gift card. My mom said no thank you, just charge the $24. She then continued to charge my mom $30 & give her a code which was supposed to work as a gift card. Super sketch if you ask me. read more

Shapes Brow Bar - Ummmmm....I'd rather have my overgrown brows than this uneven pencil line - Cosmetics & Beauty Supply Near Me - Chandler, Arizona

The wait time was long for sure but it was on a Friday evening so can't really complain. I went to the brow bar on the second floor- the lady was patient and did my threading well. It's a little pricey compared to others in the area with nothing extraordinary. read more

I've been seeing Jess for the past 4 years almost at Shapes but then I was told that she was on a "4 week vacation" by a man named Francisco when I tried getting my brows done. Now she no longer works there. Something sketchy is going on there. Hmm yeah sure. Jess, her two sisters, and BK are the best that Shapes had to offer. Everyone else does poorly and they're rude. Don't go here anymore. Absolutely horrible. read more

I'm glad I found this place -- they aren't the most organized, but once you get in the chair, it only takes about 10minutes to thread your eyebrows, and they did a great job. I signed in on their clipboard, but a woman who signed up after me ended up going before me because they weren't going down the list. Once an associate was done with someone, they just kinda looked around and ushered over the closest person standing next to them. So I made sure to stand very closely to one of the ladies so I would be next after she was done with her client. I was expecting to get my eyebrows waxed -- I'd never heard of eyebrow threading -- but I like this new method better! They run a thread over your skin, snipping all your eyebrow hair as it brushes along. Doesn't sound like it would work well, but the results were great. My eyebrows were nicely shaped and it didn't hurt as much as waxing does. read more

Just moved here from California and I Am very particular about my eyebrows. I came to the bar and both technicians were on their personal phone. Me and another customer bob walked up to the booth at the same time. One put their phone away, the other told me where to sit and continued her call for another few minutes. I was very worried because she didn't ask what kind of style I wanted or anything just started threading. I've been getting my eyebrows threaded for 14 years and this was the most painful thread I had. Wondering why I gave 3 stars with my review being negative so far. My brows look GREAT! (Thank goodness she knew what she was doing and followed the original shape) Sometimes pain is beauty. Could've gotten more stars for a better experience because they do great work. read more

Wow! My first time ever having anyone grooming my eyebrows! I love it!! My eyebrows never looked better! Francisco Garcia is the best and I have signed up for a membership to continue coming back. Thank you, Francisco!!!! read more

Fransisco at the Chandler Mall Upstairs Kiosk for the Brow Bar is absolutely amazing! I love what he did to my eyebrows! He is a miracle worker and I will FOR SURE be back to see him all the time! He's wonderful so polite so professional just a pure joy to be around! I look forward to getting my brows done! read more

My First time getting my eyebrows waxed here, it was a bit painful but i love my results! Thanks Jess!

I travel 20 mins to get my eyebrows done at this location. Jess and Richa both are amazing. I haven't find a good person who can fix my eyebrows. Both of them are very friendly and polite. They have excellent customer service attitude. Keep doing good work. read more

I was there the other day and I came to know the eyebrow lady who everyone loves, JESS, quit. She was the worker who brought all the business in, but the male workers were VERY rude! The service is horrible without her there!!! Not recommending!! I wish I could give 0 star read more

This place used to be really good. Now they're all about pushing their products. I have thick brows, but they take them almost completely off just so they can sell me their filling powder. It's scary because brows don't always grow back. I hate coming here now. read more

I go to Shapes Brow Bar and get my eyebrows done by Jess. She's AWESOME!! I've been going to her for almost 6 years (met her at the brow bar in Fiesta Mall) and I always leave her with PERFECT eyebrows. I always receive compliments on how nice my eyebrows look. read more

If I could give less stars, I would. I have visited this location for many years now and have always loved the two ladies that have been there all along. Yesterday I noticed some changes and feel this business is taking a bad turn. I was greeted by the manager, Francisco, and passed on to a new technician I hadn't seen before. Being naive I trusted the establishment to provide the service (and employee's) I pay for with my monthly membership. NOBODY informed me she was in training and although I understand giving people a fair opportunity, there was no one supervising her while she was clearly struggling; I find Francisco entirely responsible for not disclosing this information and for not overlooking his trainee's work. The lady completely RUINED my eyebrows after taking 30 minutes to do what is normally 5 minutes. She also cut my eyelid. Once she was done her and the manager shrugged it off, told me I looked fine and never apologized or much less offered a solution. I normally don't post reviews like this but after crying for so long and Francisco himself telling me it would take a year for my eyebrows to grow back I want to make sure people know and are careful with who performs the threading. There are two lovely ladies there who know what they are doing and provide much better service than their own manager and even apologized on his behalf. They are the only reason I will be returning. I posted this to the RMLA Yelp page as well, hoping someone can help me. --Chandler mall location. read more

I don't know why people have so much attitude when they are in service industry. My wife went and ask for eye brow waiting time and rate and the lady which is over counter talk in such a bad way... I couldn't expect .... ... I was seriously upset but couldn't say single word because I know he to talk and respect women... I know and believe u guys do good job but if u talk sweetly may be first time customer will be your loyal customer... Very sad .... Best of luck guys but for sure and my friends won't go to such rude place.... I hope u guys are making lots of money that's why u don't care about ur customers ...:) read more

I had an absolutely terrible experience at the chandler mall location. The level of unprofessionalism is appalling. When I walked up to their kiosk, there was one woman in front of me. Instead of helping this woman, they let her sit there while they held a staff meeting. I walk up to them to ask a question after 10 awkward minutes. Instead of acknowledging me, I get looked at up and down and the employee actually turned her back on me to continue her meeting. I immediately left. I wish there was a way I could give them zero stars, for they're not deserving of the default one star. read more

They have extremely poor service. I was not satisfied with the eyebrow shape and she refused to accept it and passed comments on how I felt which is extremely annoying.She did not have minimum respect and she just threw the bill down and did not respond to it. I am extremely upset because of her customer service more than the beauty service she has done ( Indian origin lady).If given a chance I would give a negative rating for their customer service.Please learn to respect your customers and value their time. read more

Brows came out ok. Not great as usual when done elsewhere. The girl doing them was too busy laughing with friends. She spent about 2 minutes on my brows. I felt rushed so she could attend to her friends. I will not be back. read more

The guy that states he is a manger sucks and was sooo rude ! He messed up my eyebrows and not even said sorry ! Dont ever go to him ! And after he messed up my eyebrows he tried to take a picture without my permission!!!!! read more

I LOVE this place and this location because this is where Jess works! She has been threading my brows since Fiesta Mall in Mesa was alive! I think 2012? 2013? She has been consistent and great at threading, she's super sweet and nice, I don't go anywhere else! I live 35 min away and I still drive to Chandler to see her. I wont let anyone else touch my brows. She knows even when I've plucked a few stray hairs its so funny! Jess is the very best! Highly recommended read more

I love this place and Richa is my favorite. She knows exactly how I like my brows done and I'm OCD about my brows. I'm not from here but I can say I only trust her with threading my brows in AZ! read more

Shapes Brow Bar in Chandler, is absolutely amazing! I have my eyebrows threaded by only the best! (BK). BK provides the best services & style! I have tried many different places throughout the years, and have yet to find a replacement for BK. She is patient when carefully crafting the shape in detail. She is the most amazing upbeat person, with an A+ customer service experience guaranteed! Make sure to allow enough time for services. BK always has customers waiting on her exclusively! The Best in Arizona! Hands Down! read more

They do a wonderful job every time I come here. I always ask for the same person and he even let me know his work schedule so I knew what days I could show up to get him specifically. There's always very little wait when I go during the day, week, or weekend. I will continue coming here until I find a reason not to! read more

Rachel is very important to me she doesn't nice job at her work he's a great worker thank you ok

I've always had a hard time finding someone who could do my eyebrows the way I wanted whether it be waxing or threading. My friend recommended I come to this kiosk, and now I will NEVER go anywhere else. I highly recommend Jess, she is awesome. My eyebrows are thick, full, and have a great shape thanks to her. read more

This is the only place I go to get my eyebrows done! I always make sure Rachel is there, she has transformed my eyebrows! I absolutely love her read more

I just got my eyebrows threaded for the first time, and I absolutely loved the results! The lady who did mine did it within 5 minutes and did exactly what I asked for! I recommend this place and I plan on going back here again in the future! read more

Jessica has been threading my eyebrows for over one year. Jessica is gentle and kind when performing her job. Jessica has an outstanding personality and always make you feel comfortable. I gave Jessica five stars and wish her much success. read more

Jess is seriously the best! She always knows exactly what I want! Frequent flyer here!!! Love it!

I will NEVER go back to Shapes at Chandler Fashion. Stood in line for 8 minutes and the "lady" decided to tell me she was closed and not just that, she then turned her back to me. They were already my last choice because I have never seen them wipe down the headrest without me having to ask. The hours posted on Yelp are obviously wrong since they close at 8, one hour prior to the mall closing. Never again! I cannot stand rude people who act as if I am doing them a favor! I will be going back to where I prefer to go on Boston in Chandler. read more

I have been getting my brows done here for years by Jess, sadly i have moved states and can no longer see her. I have received so many compliments on my eyebrows and have recommended them all to see Jess at Shapes Brows. I traveled to see Jess every two weeks even after moving from Chandler to Phoenix. Well worth it. Jess is awesome and very skillful. read more

Francisco was amazing. He fixed a both job from a previous brow shop. Very professional and helpful. Also, gave me some great tips to help me grow my brows back after the previous both job. Very helpful, really friendly. My brows are beautiful! read more