Website/portal would not work for 2 days, spent countless hours on the phone trying to resolve with people I couldn't understand and were not helpful nor did they listen. They sent in the wrong forms for my Short Term Disability and now it is after surgery, they have me in a bind and might not get paid under Short Term Disability. Horrible business that is overseas with their customer service, technology dept, etc. read more

Pitiful. I submitted two short term disability claims, one through my company plan and one through my union plan. Almost a month has passed and one has just now been submitted to the carrier. The other has not been started, despite multiple phone calls. Completely unprofessional company. Knoxville Orthopedic Center should find another records processor. Absolutely terrible. read more

If I could avoid it, I would never use sharecare again. Unfortunately, my doctor's office uses Sharecare for filling out FMLA, short term disability, and long term disability paperwork. They charge $35 for EACH form which is difficult for someone on short or long term disability to pay. Several times I've had to have 3 different forms processed. They have sent the paperwork in with the wrong information twice and it was difficult to get them to correct it. I must have called them a dozen times to get it fixed and then they wanted to charge me to do so at first until I escalated it. At this time they still haven't sent the information that the short term disability company has asked for and just keep sending the same form over and over again. If you are a doctor's office or hospital, please do not use this company to fill out medical forms. Save your patients the headache of having to deal with them. read more

They have my credentials and address up, incorrectly, and refuse to remove them. Probably not a great place to find up to date information about providers. read more

caused us to literally miss a paycheck because they sat on paperwork for weeks. Never contacted us never emailed us nothing. We didn't even know that our doctor had sent paperwork to them. read more

I filled out a request form for a disc copy of all my imaging records on June 23,2025 because I am moving out of the country. Called on July 13 informing them I did not receive them. Told it was mailed on July 12 and can take 3-12 days. I called again on August 22 and told still sitting for courier to pick up!! Called AGAIN on September 2 where I was told no tracking number exists for the request!! Spoke to Mary. She kept trying to let them send it through email and told her I am moving out of the country in 4 weeks and need the disc. Informed it will be mailed and will be here in 2-8 days. It is NOW 9 days later and no package received!! I am moving in 2 weeks and know I will no longer receive it before I move. Was told during last phone call that they do not do express mail. This company SUCKS. I recommend anyone who's doctor's offices who use this company be told how AWFUL and UNRELIABLE they are!! read more

I do NOT like their new system where they are REFUSING to assist and keep pawning me off to different.

I've worked in the insurance industry for over 20 years and Sharecare may have the most unscrupulous billing practices I've ever come across. They charge insurance agents and attorneys more than they charge patients which is illegal. And then they send you back a copy of your request as part of the medical records and charge you for those pages. So for example, one facility required a 8 page authorization form. We were billed for 13pages: 1 sharecare cover page, our 8 page authorization form that we sent to them, and 4 pages of actual medical records. Work with Ciox/Datavant if you can. Don't use Sharecare. read more

Representatives know Nothing. Each time I called, the call took a minimum of 30mins. I was over billed, misinformed atleast 3 times. The copies were very poor quality and not even straight/ aligned properly read more

I requested important medical records. After almost 3 weeks, they sent me a letter in the mail (!) saying that they closed the request because I did not include my address! They have forgotten that humas with medical problems are at the other end of their stupidity read more

This company is the absolute WORST. They are completely incompetent. I have 3 young children. I filled out medical release forms to switch pediatricians. It is the same exact form for all 3 kids. One child- no problem. Records received in 2 weeks. My two other children are missing. One I had to pay two separate invoices for random amounts ($8 and $24) a week apart with NO explanation. My other child they wouldn't even tell me the status. They said that I was not listed as the requester of this information. I am her mother and she is a YOUNG child. I had to restart the entire process with her records. If I could give this company 0 stars I would. Absolute IDIOTS. read more

I'm convinced this company is straight up a scam. My doctor uses them to fill out disability paperwork and they're awful at it but have no problem taking your money. read more

This service is the worst you can ask for. I filled out an extensive form for medical records request from my dermatologist. They use Sharecare to facilitate these requests. A request like this is normally handled by the front office that simply faxed over requests within minutes. Sharecare gets the info request, then sends to inquiring recipients. 1 month later my insurance co never received the info. Turns out Sharecare lost the request after the Dr office sent the request with the date and time on their sheet. After speaking to somewhat incompetent associates, they told me they it would take an additional 5-7 days to send the request. This is totally unacceptable which could cause a lapse of insurance benefits. I had to make a return trip to the Dr office to try to get this resolved. Ugh such a simple request that usually takes minutes is taking over a month. read more

This place is an ABSOLUTE joke. I requested MINIMAL medical records for transfer and it has been over a MONTH and my records have still not been sent. The fact that they have the audacity to charge people for medical records that should be processed in 2 minutes to fax over a month to process. This place needs to be sued for the amount of withheld treatment for patients due to withholding of medical records!! They also lied and said they would be sent out in 24 hours!!! I'm going on 3 days now after hounding them all month. Ii would give 50 negative stars to the crooks. read more

ShareCare is terrible. I turned in my disability forms March 1st and now its March 12 and i haven't received my paperwork so i am not getting paid because I am waiting on paperwork(3 simple pages). They said the paperwork would be ready in 48 hours of them receiving them. Medical businesses should keep FMLA/Disability fulfillment in house instead of outsourcing. In house is more efficient and convenient for the patients. 912-660-4517 read more

Terrible customer service! My husband was at Grand Strand Hospital with a heart attack 4/25/2024. He needed to file for his VA disability and needed medical records from Grand Strand. Sharecare received the request for release of his records from the VA on 6/18/24 As of August 3, the VA had not received any paperwork and they were going to close my husbands eligibility file on August 8. My husband called Grand Strand and was referred to this company for medical records. They must be outsourcing to India. We could hardly understand them due to language and accent barriers. We found out they had the release, but had not faxed records to the VA. The fax number on the form they had was not the number my husband was given for them to fax the VA . They refused to fax to the other number without a release form being mailed to them, which is not an option at this point because of the deadline date for his eligibility claim. My husband eventually spoke with a supervisor after asking several times to speak with one. The supervisor instructed him to send an email requesting that his records be faxed to the other number. The next day he followed up with Sharecare and the customer service agent told him the fax hadn't been sent yet. He tried to speak with the same supervisor but was told by Noah that he was a supervisor as well. Noah said "do you want my help or not?" Rude, incompetent company and terrible customer service. read more

I have to compliment the staff, Alex, that I encountered in my records request seeking records from a Dr. practicing in Austin, TX. I left a message and received a very helpful voicemail reply. The voicemail left was more than two minutes long and had every bit of information I needed to find these records, though this was complicated because this Dr. had retired. So kind of this staff to take the time to research the issue and gather the details I would need to find the records elsewhere. So kind to leave the message when I did not answer, then to make sure I got all the information in his callback to me, though he had to leave a voicemail to do so. He could have suggested I call them back to get these details, could have just said that it was a return call and left it at that. I am very grateful! read more

If your physician uses this service, find another Physician. I've come to the conclusion. I am never going to get my films. It would be easier for me to walk to the physicians office 30 miles away and get my disk then it has been dealing with these incompetent people. First they tell me I gave them the wrong date of service after waiting two weeks. I did in fact, give them the right date of service so now they're going to get me my disk. Waiting, waiting waiting no disk. I spoke to so many customer service people And still no disk. I spoke to supervisor still no disk. Yesterday I got emails from three separate customer service people saying they'll release my disk once I pay my bill. The bill is a whopping $6.50. It's more efficient to do it online I'm told. THE LINK DOESNT WORK. I pay the fee via a phone call. They're supposed to send me my disk via email and then put the actual disk in the mail. They have sent me the link but no passcode then they send me the passcode and no link. I finally had to have 2 more X-rays at my Doctor's office with the promise I'm getting the disk. WHAT DO I DO. I'm having surgery and I need my films. The Doc doesn't want to expose me to additional radiation. Surgery is in 10 days. NOOOO DISK. read more

This company is terrible. I've submitted three medical records requests on behalf of my mother over the past 5 months and they still haven't been received by her doctor's office. Called them and they wouldn't even give a status. In the meantime, my poor 80 year old mother hasn't seen a doctor since last June. If this company were a human, they'd deserve a throat punch. That 1 star is only because Yelp wouldn't allow the comment without it. read more

Records are impossible to get. Site is so glitchy it is barely usable. I finally got an order in for email records (mail records wouldn't work) and now it says I can download the results but my ID or bday is incorrect so it doesn't work. read more

Horrendous customer service. I need shoulder surgery but am transferring to a different orthopedist. The new doctor requires my medical records from the old doctor in order to make an appointment. So I sent forms to SHDS on May 6. I called on May 16. They informed me that I had not sent the forms until May 10 (liars). They had sent the MRI CD's to the physician; however the operative report they needed would still be another 3-4 days!!!!!! I asked if they would send via fax rather than the email I had provided and they said, unfortunately, they had to send them to the email I had provided. They would not change it for me. And, if I did, it would take another 2 - 8 days to process. This is incompetence at its finest. And, its no wonder, because they are outsourcing their customer service to a foreign company, who employees have no idea nor regard for healthcare in the US. I need surgery and it will take a month or two to get an appointment with the doctor and another month or two to schedule the surgery. Why is it that these companies feel the need to outsource, sending valuable money outside the country and have the worst customer service? read more

Terrible customer service. Still waiting for my son's medical records 2 months after requesting them. If you can avoid this service, I would avoid it like the plague. Terrible! read more

These crooks need to be shut down and thrown in prison, in the toughest prison yard imaginable. Prior to this writing, I've never heard of sharecare, I never issued a medical records request. Apparently my FMLA short term disability provider Co tracts with them. They demanded a $30 fee to process "My" medical records I already pay insurance for. This doesn't sound like a scam, this is a scam. Who in the heck asked these snakes to inject themselves in the middle of my Healthcare. If I could give them a negative star rating, I would. read more

Simply the worst way to get records. I've been trying to get my daughter's records and mine for 6 months and there's simply always something wrong. So much bureaucracy in such a modern world. First, who has a fax in 2024? I pay weekly to have access to the fax number so I can resolve this and the service is the worst ever, it seems like no one wants to give you something that is rightfully yours. Simply horrible. I'll need to travel from Florida to Boston to get this records done. read more

Today, an attorney in our firm called to ask about an excessive fee issue with an invoice and when he ask to speak to a supervisor or manager, a person named Steve U. advised that "there were no supervisors nor managers that could help him and that there was nothing to discuss with them anyways", terrible service and terrible sense of professionalism. Less that Zero stars in the review seems appropriate. read more

You guys are the worst! Not only do you have terrible customer service that takes months and months to process a request but you also charge patients a lot of money for them to obtain their medical records and bills. I've dealt with many many companies that process records and you are by far the WORST. Please do not reply to this with an apology, I really hope you go out of business soon. read more

I would give this place Zero Stars. I've been on hold for over an hour and have been calling for several days without getting through to anyone. I hope you do not have to get your records through this company because they waste your time and do not respond. It says the live chat option will help but they're slow to respond in general. I have used the call back option and left a message OVER A WEEK AGO. To this day, no one has called me. I will do my best to avoid calling this place read more

My doctor has faxed my record request twice. A few days ago I waited on hold for an hour and a half to be told you hasnt received the request. I'm currently on hold and have been fir2 hours and 26 minutes. I need my medical records. This is ridiculous. I hope I never have to deal with this company again. Horrible service read more

This is the worst place to rely your health record. We requested a record and paid for the services, almost 2 months have passed and the record hasnt been received. They sent the record via regular mail even though they charge as if it were Express. We called, all they said we understand your frustration, but the medical record got lost in the US mail. Yes, you heard it right, they lost a medical record in the mail and no responsibility whatsoever. One thing they are really prepared for is the phone attendance. The answers are well rehearsed and are really skillful at excuses. We called yesterday (almost 2 months passed) and finally said they will email and faxed the record, today nothing has been received. I have seen mediocre companies but this is worst than that, this is a complete disaster. Irresponsible, lazy and mediocre are good words for their performance. read more

‼ IF YOUR DOCTOR OR MEDICAL FACILITY USE THE ABOVE SCAM ARTISTS.....RUN...FIND A NEW DOCTOR! This company is completely incompetent and a mystery why any medical facility would pay for their services! The ulterior motive must be overwhelming! Please learn from my nightmare & do not have anything to do with their scam!! read more

Kristin O'Blenis is an outstanding employee and needs to be recognized by corporate. Her service and response time are in invaluable service. Various times she has assisted me with complex matters, not allowing me to fall thru the processing cracks. Her skillset is phenomenal, I applaud her and wish all other employees would follow her exceptional example of the true meaning of customer service. read more

I waited on hold for over an hour, I couldn't get ahold of anyone. This was the third time of me calling. The two previous times the call waiting was 30 minutes and I couldn't connect with anyone. Save yourself hours and get on the online chat. I had to wait 15-20 minutes for assistance but it's way better than the several day wait trying to call in. read more

Sharecare Health Data Services, LLC - Waiting to connect with someone for over an hour (photo taken a few minutes before then). Couldn't connect with anyone. - Medical Centers Near Me - San Diego, California

Apparently my Family Friendly doctors office was bought out by Appledore Medical Group which subcontracts the handling of medical records to Sharecare. So instead of the small town office handling patient requests, the patient contacts the doctors office, completes the request form and returns it to the doctors office. The doctors office then submits the request to Sharecare. Sharecare will prepare an invoice for their services (based on what, I don't know). Once the patient receives and pays the invoice, the request for medical record transfers will be completed...assuming the stars are aligned. It's ridiculous. Was any of this transfer of responsibility communicated to me - the patient and customer? Nope. I called my doctors office today (7-1). They said they submitted my requests on 6-10 (for four family members) and I needed to check with SC. I called SC and Sean said he received one request for me and should check with the doctors office. I called the doctors office and they said they fulfilled my request and had confirmations. It just gets worse from here...Renardo at Sharecare then told me I should have gotten the confirmation numbers, date stamp or something as evidence that the doctors office did what they said they did. Of course, I should have known to ask for that information. Six hours later and Shelly of the Sharecare chat help line told me they received three of the four requests on 6/11....yet neither Sean nor renardo say this in their system? Serious problems with our health care system and/or support mechanisms. Eliminate the middle man! read more