I was a member of Star Choice Credit Union since it first opened in 1970. They were great in every transaction I made. Once this merged with Sharepoint Credit Union, we lost may of the services we enjoyed. Now if you have a problem with for example a simple line of credit increase for one day so you can make a purchase of $1500 your debit card is declined and they want you to fill out a form which will take 3 to 5 business days for an answer. Unacceptable when you are standing in a business trying to complete a transaction. I will be looking for a credit union and this chapter will be done. I can't be treated like this! One never knows who going to answer the phone and what branch you are contacting! I'm done! read more

They give the best customer service, they're kind, considerate, compassionate, caring. I know my money is safe here and I love banking with them. I've never had a bad experience!!! Thank you, SharePoint! read more

Personal Reflection for Healing - Closing the Chapter Title: "I Fought for What Was Right" - A Reflection by Timothy Oynes There's something deeply unsettling about doing everything right and still feeling like justice never fully arrives. That's how this experience with SharePoint Credit Union has felt--an uphill battle not just for a correction on paper, but for dignity, acknowledgment, and accountability. I spent weeks documenting every call, every email, every delay. I reached out to the BBB, the CFPB, the FTC, the NCUA, the Department of Commerce, the Office of the Attorney General, and multiple news outlets. I didn't do this to cause trouble--I did it because I believed in the principles of fairness, truth, and responsible business practices. And though the hard inquiry was eventually reversed after 54 days, the emotional cost remains. The most painful part is not the credit score drop--it's the fact that those responsible never truly said "I'm sorry." They protected themselves, redirected blame, and minimized my voice. But I know what I did. I know I stood up for myself and for others who may never speak out. I made a paper trail that cannot be erased. I pushed against a system that too often relies on people giving up--and I didn't give up. And now, I choose to release this burden. I choose to stop waiting for justice from those who won't offer it. I choose peace--not because this was resolved in the way I wanted, but because I refuse to let it consume more of my energy. After months of stress, frustration, and tireless effort, I'm choosing to close this chapter--not because the system worked perfectly, but because I did everything in my power to stand up for what was right. I faced a situation where my trust was violated, where my words and rights were dismissed, and where responsibility was passed along like a burden no one wanted to carry. I gave my voice to the truth. I documented everything. I followed every official process laid out before me, from contacting government agencies to pursuing ethical public reviews. I even walked into the credit union myself with the evidence in hand. Yet, even with the hard pull removed and my account closed, I was left without genuine accountability or apology from those directly responsible. And that hurts. But I have learned something important: I am not powerless. I refused to be silent or complicit. My persistence created movement. Maybe not the full justice I envisioned, but I did not let the system sweep me away. I will carry that forward. And now, I make space for peace. I release the weight. I carry the lesson. And I move forward--stronger, wiser, and still believing in the power of truth. This chapter ends not in triumph, but in truth. And that is enough. read more

If I could leave zero stars, I would. I was a happy StarChoice Credit Union member for 12 years until they were absorbed into SharePoint. Obviously a merger is a big deal, but the utter fiasco that this has been for those of us with business accounts has been breathtakingly awful and nightmarish. I can no longer deposit checks remotely via the SharePoint mobile app .. something I've been able to do for a decade at StarChoice (really?? In 2024?!?) They have embraced AI and call centers so you're never sure if you are talking to human .. and when you do reach a human, they can't help you. I LOVED StarChoice .. I'm so sorry to see them go. If you have a business, stay far, far away from SharePoint Credit Union read more

After 30+ years of doing business with Star Choice they were bought by Share point in 2024 and the customer service is now horrible. They sent back my direct deposit on my state and federal tax return in spite of me calling multiple times a day to see what the problem was. No returned calls. No returned emails and now my family is without the money we rely on in first quarter. They simply don't care. We are pulling all of our accounts and going to bank with someone else who will return a phone call or email or simply answer the phone. Do not consider doing business with Share Point. Reddit Union and let them destroy our finances like they did to us. read more

I was a customer at Star Choice CU for more than 30 years. They merged with SharePoint effective July 9th and the transition was supposed to be seamless. The whole process was completely botched and almost undoable. My wife and I have several personal and joint accounts there and she spent the better part of half a day just trying to get her debit card sorted out, it's still not working. All the calls don't go to the local branch but to some 3rd world phone center and they don't understand anything that's not on their script. All the automatic transfers need to be redone along with all the automated payments and all the past online records are gone forever. We're going down to the physical branch on Monday, close all the accounts and bank somewhere else. It'll be less work and they don't deserve our business. read more

I'm another customer that loved my StarChoice branch office. Since the merger it has definitely declined. I will wait a significantly long time in the drive thru to talk to someone on Saturday mornings since no lobby hours. The phone menu is horrible to get thru and when you do it's some call center--nobody at your branch who can actually help like it used to be at StarChoice. It's such a disappointment that a great little credit union has gone so downhill with the merger with SharePoint. I have an appointment at another bank next week to make the switch and be done with SharePoint. read more

Negative 5 stars if it were an option. I've been a member of Star Choice for 14 years and have loved it. I love that I know my banker and the tellers. The merger, otherwise known as hostile takeover, has been a nightmare and quite ridiculous at what members can no longer do. The first week I had no access to my funds. No more Venmo or PayPal. My business debit card was declined for "unknown reasons" yet when I used my personal card FOR THE SAME THING, it went through just fine. Conclusion: They are no longer equipped for serving businesses. I don't trust remote deposit. My business account was held hostage for 10 days while they tried to untangle the mess. I finally gave permission for them to put the account inside my personal banking accounts. That has to be an infringement of some kind of financial governing body/ies. Their tech is from the dark ages. Major credit cards require paper checks rather than sending the money electronically. (seriously!?!) The staff at my branch of preference are so overrun with putting out fires on the daily, they don't have time to answer the phone let alone return a call. I have gone in in person 3 x in one week, (and have met other members who are angry and fed up) and have visited there more than I did in the last several years. Nothing is easy. Nothing is efficient. Their salary should be doubled with the &*%% they are living through. You can't go in and make a note on a line item after the fact. Their fee schedule is literally nickel and diming with every turn. I'm sure there is more, but the message is: stay the hell away if you are accustomed to accessing your funds, paying bills online, have a business and want to talk with someone AT THE BRANCH. read more

Nancy J. Very disappointed in customer service. We reached out to the for our pontoon boat loan September 2023 for we had fraud on our checking account and we needed to give them our new banking info. We spoke to a gentleman and gave our new banking info. We considered this staff member to make our payment current. He did not and has left. First of November were looking at our account and saw that the payments were not coming out of our new account that we gave them in September. We had two calls with the credit union in November and also gave them our banking info to pay up our account. Come December my credit was dinged. I have never had my credit dinged. We called in and spoke with a team member ( I am being nice not to use names). She took my payment over the phone for the past two months and then for the current month. She then sent me the DocuSign go have our payments come out monthly. I shared why could this not have happened in September and then in November when we spoke with them. She shared that she saw no conversations details but saw why had called in. I was frustrated and I wanted to leave a note to their customer service and she ended up forwarding my note. We received a call back from their member services contact and we stressed our frustration on we were proactive in getting them the correct info for the payments to be on time. She said that we were at fault and she could not fix the credit damage. Being in customer service myself I shared she was not listening to us on when we started this process back in September. How could our Dec contact finally help us and three other times of contact have failed. Now today after all the payments are up today and forward by one month. Plus, we are on automatic payment I received a second hit on my credit by Share Point. I am besides myself. I would never use Share Point Credit Union again. I would welcome them to call me and help me if they are willing to be customer service friendly. read more

Too bad we can't give minus stars. Avoid this credit union at all costs. We have been with the StarChoice (Star Tribune) CU for almost 40 years. Excellent in every way. The merger with Sharepoint has been a joke. Trying to link accounts (paypal, Venmo, even CenterPoint Energy!) has been impossible. The worst customer service ever. No one gets back to you, I've been hung up on, and when I finally did get a rep her answer was "We aren't set up for Centerpoint Energy." I would expect a hiccup or two with a merger, but this has been ridiculous. We're moving to another credit union. I wish I had done that immediately upon hearing about the merger, as it probably would have been a smoother transition. They don't care about you as a customer. Don't trust them. read more

no night time deposit no online chat agents or a place on line for messages for any questions etc long wait on phone line which when answered the guy couldnt help me out on any questions and has to have someone return my call fees that starchoice didn't charge me for SharePoint just seems like a hot mess. wish it was Starchoice. they were awesome. read more

I have been a member of StarChoice credit union for over 15 years. This merger between SharePoint and StarChoice has been a disaster. They said it was supposed to be seamless. Yet, I have spent countless hours trying to manage this new change over. I changed all my numbers to the people I do business with only to get en email stating that made a mistake with our account numbers and I also have to re-enroll in the online banking and sorry for the inconvenience! I may consider contacting the Attorney General and filing a complaint. This is not how a credit union is supposed to operate. read more

I was a member of starchoice credit union for years. They recently merged with sharepoint. So far sharepoint hasn't impressed me at all. They are very unresponsive. Every time I've called them it has either been no answer at all or I get stuck in a que. Their messaging system can take up to 2 days for anybody to respond. (Starchoice usually responded within an hour and I was never left on hold with them) If I didn't have so much money tied up in my auto and home loans I already would have switched financial institutions. They almost didn't have my direct deposit processed on my pay day. And now they are failing to figure out a transfer from venmo. Also, rather than everything being in one easy to use app (starchoice had everything all in one) you need a seperate app to manage your credit and debit cards. I wouldn't suggest this place to anyone. As soon as I can I'm finding another credit union. read more

Not customer friendly and they will hit you with ridiculous fees for things that aren't your fault. They charged me double for a month of insurance than what State Farm does for a year. Don't get your loan with them. read more

Member for 15 years, these people are the worst credit union ever. They DO NOT care about their members. Stay away. Member for 15 years, these people are the worst credit union ever. They DO NOT care about their members. Stay away. read more

Great customer service great rates the only issue I have with SharePoint Credit Union is they're lack of being up to date on technology that's all read more

The absolute worst CU ever. They do not care about their members at all. Don't bother. I have been a member for 18 years.

My dislike for the big banks continues to grow as they search for every way possible to liberate your money from your pockets. Credit unions provide some relief from having your accounts hoovered by the big guys. Sharepoint is upfront and honest about fees and what fees they do have are reasonable. Staff are professional and friendly. I did a refi on my home loan and am saving thousands over my past loan servicer. When an issue popped up on the title during refi Sharepoint held the loan quote while I got the title issue cleared up. The only downside to Sharepoint is they don't have many branches, so if you are not located near one it makes it difficult. read more

I have had a car loan with them for the last five years. I just had it paid off by a third party due to a trade I had made. I called the credit union several times before and after, because I knew the payoff would be close to my car payment date which was on auto pay (and did not want my payment to be pulled due to the payoff). Call #1 I asked about it and was told not to worry, my March payment would not be pulled. I looked online the other day and my other SharePoint savings account had a credit that looked like the amount of the March car payment that I originally was told would not be pulled from my bank account. So I called again more than once the other day to ask about this and why there was a credit in the amount of my car payment. The gal I spoke to said she wanted to look into it further, called me back, said she and her manager looked at it and STILL told me that the March payment hadn't been pulled. We did paperwork to close my other account and they are issuing me the credit for what was the March payment I was told was not/had not been pulled, and lo and behold after being told several times by several people my March payment was pulled from my bank account, anyway. This experience after 5 years of mostly pleasant service has completely disappointed me. I did not get one correct answer out of anyone I spoke to. They are making me whole in issuing the credit for my payment, but now I have to wait for a check to come in the mail to cover it. read more

Absolutely worst credit union ever. They merged with my credit union and it has been a nightmare. Their customer service is nonexistent - from the CEO down. Their website doesn't show current activity. I really don't have anything good to say about them. Worst part of it is, I didn't choose them. Now I'm off to find a new credit union. read more

I hope I never have to switch banks. I accientally overdrafted to my Well Fargo (yuck) credit card from this account and Sharepoint immediately waived my overdraft fee. I don't ever have to worry about them charging my checking account for monthly fees or any fee for that matter. Credit Unions are the way to go (they're not government run!). I also used them for my car loan; it was easy and 3.2%. read more

Unhelpful. Lacking in customer service skills. Hope that you never have an issue if you bank with them, they do not care.

If you don't expect much from a CU this is where you want your money. If you want hidden fees, this is where you want to bank. I made a mistake with thinking they could handle a International Wire Transfer in a fair manner but greed got in their way. Cut my bankcards up on the spot. Just don't even think about Sharepoint. read more

This is not a very well run financial institution which does not respond to its customers very well at all. It is more like a DMV atmosphere where personalized attention to your financial needs come secondary to he convince of the employees and branch manager. If tried to get things straightened out on my account for over 6 weeks and they don't respond to emails, phone calls or even visits to the branch. Additionally, their cards and technologies are abysmal. I've needed 4 new debit cards in the last 3 years as the cards stop working after about 9 months and then you don't have access to your money. The online banking portion of the accounts also don't update your balance for several days and that is for ATM withdrawals at their ATM or transfers between checking and savings accounts!!! This is disrespectful to their customers who trust them with their money. I would NOT recommend this credit union due to the above concerns. Now their other products may be good, but they don't have super competitive rates either. I have not used them for their other services read more

SharePoint is a great credit union with great customer service, I've used them for about 3 years now and love working with them!

The bank has horrible communication skills. I was approved for a loan a week previous to picking up a new vehicle in Wisconsin. I sold my car payed off the lein that I had on the car and with the extra cash I got from the sale was going to go towards the next car. I was told everything was okay and that since the vehicle was out of state that we were going to do a wire transfer which they made me do all the communication to the seller bank for them when a simple call to the sellers bank could have elevated all the mix ups. When it comes to the day of purchasing the car I was given the green light that everything was okay. NO wait now they need more information, so I have to call the seller once again and get his bank to send the needed info to sharepoint. ( why don't they ever just call and get all their info that they need!!!) okay now I'm given the green light again. So I'm off on a road trip to Wausau which is a bit of a haul. On the way the seller lets me know that he has not heard anything from the bank yet. Strange???? So I call my bank to see what is going on. Oh we were going to call you, is the first thing I hear........ Now what? So I speak with Nancy who for some reason just hears about everything that's going on now and she was going to call me. They let me know that the check that the buyer of my car has not cleared yet and I have to wait a little longer.....I'm 20 miles away from my destination of a 258mile drive!!!! Wtf Nancy hands are tied and can't do nothing not even Appologize. Let see I had cash withawn from the check that was given me already and they gave me the green light not once but twice, and now once again I'm held up. So I have to turn right back around and wait even longer. This would have not been an issue if they would have told me about all this and people weren't so worried about getting off for the weekend and delt with the customer as we should/expected to be treated. This bank sucks....the tellers are great but other than that horrible. Deb is awesome in the Burnsville location as well. I'm withdrawing all my accounts and banking elsewhere. read more

If I could give Sharepoint a negative 10 stars I would. I am disabled. I opened a savings account with over $1000.00 at their Burnsville location. I went in the following week (after the savings funds had cleared) to open a Direct Deposit checking account for my Social Security. They refused to open a checking account for me, asking me for documentation from the Social Security Administration that I have never received. I gave them the documentation I had received (I showed them my entire 15 yr paper file) and 'Megan' in their compliance department at the Hopkins location wouldn't accept my documents (by telephone -- I never met with her). AFTER they scanned my benefit documents into their computer system, they then refused to open a checking account for me. Megan doesn't know what she's doing, and should learn her job. What is going on at Sharepoint Credit Union that they won't accept a monthly Direct Deposit from Social Security. Are they running scared from the Feds? read more