I have always said" if I have a disappointing time or service from a business, I would not go back to this business unless they make the appropriate measures to compensate for the incident and just 'Do The Right Thing'.
I ordered three jars of Pro-Tec Powder paint from Shark River Mail Order. I received the right paint and couldn't wait to get to my lures. I was and happy to see two of the paints were right on as far as color, application and glow properties.
One of the paints didn't meet the required glow properties and thought I might of missed something in my application. After testing the paint with a different batch of lures, I got the same result.
I contacted SRMO and talked to Rose. She was polite and asked me how, when and where questions pertaining to my application and the testing I did. She said she was concerned if their remaining stock was the same. I suggested to send the jar of Pro-Tec back so they can test it.
Later that day I got a call from someone who tested the remaining stock and all seemed to up to standards. I sent my paint back with the guarantee they would take care of the return postage.
Less than a week later I received a package from SRMO containing the Pro-Tec paint. A note on the Invoice stated they tested my paint and it seemed to be in need of more glow powder. They added the required powder to bring the glow properties up to what I needed. Also in the package was a jar of 'CS Coatings-Vinyl Lure & Jig Finish' to try .( total surprise!!)
Also, I noticed the credited my credit card the price of a jar of Pro-Tec Powder paint!..
I would never go back to a business that gives me a disservice...
This is 'NOT' Shark River Mail Order'!!!!... Without any hesitation I would recommend SRMO to my fishing buddies anytime, anywhere!!
Satisfied customer,
Gary Kulisek read more