Although it's been a few years since I've dealt with Javaid at Carpet Culture, I'm about to return…read morefor a new area rug. He was always very patient, showing me fairly priced rug after rug until the right one "spoke to me" and was delivered almost immediately. When one time my choice didn't work out, it was just as promptly picked up and exchanged for one that did, removing any stress from the decision making process. I'm looking forward to returning.

Carpet Culture is second to none. It's a hidden gem in the city that offers one-of-a-kind, top-tier…read morecarpets from the most beautiful and skilled resources in the world. The options are vast, and the service is phenomenal. Each carpet I've purchased feels more like a piece of art, than a carpet. It's criminal to buy a mass-produced carpet when you have an option like Carpet Culture.

I brought in my Moroccan rug for cleaning with a significant stain in the corner. I was worried my…read morerug was ruined beyond repair, but Better Carpet Warehouse made it look brand new! I will definitely be using their services in the future

Love this place. They have excellent customer service and a great selection. Just had them install…read morewall-to-wall carpeting in two small rooms with a funky layout and they were great at troubleshooting the installation. Also really like their selection of "remnants" which come in a variety of sizes and can be bound on the ends for a beautiful, custom-size rug.

Have used them more than once in multiple decades. Definitely a great place, great prices, and…read moreamazing customer service.

Recently we ordered carpet and had Carpet Factory Outlet install the wall to wall carpet in our…read moreManhattan apartment. Everything went smoothly and Rob was accommodating and pleasant to work with. We can definitely recommend Carpet Factory Outlet for all of your floor coverings.

Very good service and great quality rugs. Zach was very friendly and I would highly recommend to…read moreanyone looking for rugs or cleaning

Absolutely wonderful experience! Zach is extremely knowledgeable about all kinds of rugs, new and…read moreantique. Heirloom's office and staff are all pleasant, helpful and up-front about everything. My five rugs were hand-washed as required for hand-made carpets, were all picked up and then re-delivered with the new under-mats I ordered. Only a minimum of furniture had to be moved as they were able to expertly pull the rugs out and then re-install them. Extremely good communication, fair prices, excellent service. I highly recommend Heirloom for rug cleaning and repair.

There aren't enough stars to share with you the amazing experience I had with Ricky Kuma -…read moreespecially considering I was doing it 3,000 miles away. Picture this - the rug of your dreams is suddenly on sale - and I mean REALLY on sale. But the Pop Up is only open for 4 days, and they aren't willing to ship. Except this one person who works there steps up and say "hey, I can help!" So after 3 days of back and forth, and failures on the shipping side (nothing to do with the store) with only one hour to spare, you get a text telling you that it was finally picked up. I never stepped foot in the pop up, a friend spotted the rug for me and facilitated the transaction. She was horrified to hear someone (as she was actually buying 4, rather expensive, rugs) that Ricky shouldn't do this. This person actually got pissy about Ricky helping! About Ricky offering exceptional customer service - and yet he persisted. First, shame on the biotch who didn't want to simply put the carpet aside and wait for UPS. What kind of stellar experience is that for a customer buying a luxury product (regardless that it was on sale, it still wasn't free) Lucky for The Rug Company, Ricky Kuma was there to help, create an exceptional experience, and make sure that I got to add another Rug Company carpet to my collection. You see, obviously, I have a big mouth, so I want everyone to know about this great experience. But it could have gone the other way - and I could have started telling everyone to shop for rugs elsewhere - but instead - Ricky has a customer for life, and I will tell everyone about this exceptional service. BTW, these rugs are like miracles, they will make a room. And you better love it, because you will have it for forever.

Expert handling of high-quality rugs, pick up and delivery service provided, courteous and…read moretrustworthy.

We found Bokara by accident and were so happy we did! Patrick was amazing to work with and the…read moreselection was incredible! We love our new rug and will be back to shop for more!

If you are looking for carpet, there is no better place to go than Bororug. I worked with Sharon, a…read moreterrific salesperson who showed me the types of things I was looking for and then gave me time to make my decision. The prices are very reasonable and the delivery is fast if the carpet is in stock. Note to Manhattanites -- it's worth the schlepp to Brooklyn and they deliver.

biggest selection of everything you need for your flooring, stone tiles, carpet and vinyl tiles and…read more very helpful staff and not to mention they have very professional installers they do a great job highly recommended.

If budget is not an issue, this is a great place to get inspiration and find colorful and…read moredistinctive pieces for your home. Bright throw pillows, crazy glassware, and interesting decorative touches abound. Not cheap, though! A pillow had caught my eye that turned out to be $375. They also have a surprisingly large jewelry selection. There is a little of everything or just go to get ideas. Check out the restaurant that is connected. I have had a couple of very good meals there!

First of all, I have always loved this store. I learned while I was there that they had downsized…read more(and later I found out, they had filed for bankruptcy). I dealt with Catherine, who was very lovely and had so much patience with me. I was deciding on purchasing either a sectional or sleeper sofa. After 3 hours of contemplating and checking out rugs upstairs, I finally pulled the trigger and bought their Bond Street Desiree Sectional Sofa - I loved the deep pink shade. Catherine said that there was 1 in stock at their warehouse and it can be shipped to me in 1 - 3 weeks! Perfect! Well much to my surprise, they were able to deliver it within a week. The guys that came to set up told me that the screws to attach the legs were the wrong ones. What? How on earth? Close to $6,000 couch how in the heck did this happen?! So, they left it and they said someone should be calling me soon. Well, no one did. So I called and left a message - no one returned my call. So I emailed them - I get an automated response that they will respond after 24 hours. Great. So the sectional is sitting in my living room w/no legs. After a couple days of sitting there, I started noticing some things: the sofa is a much deeper color - almost a purplish color! In the showroom, it was a deep pink/mauve color. It looks nothing like the one in their Manhattan store! Not only that, the fabric feels off - it doesn't feel plush like it did in their store and the cushions sewing is off - the ends of it are pointy and the bottoms of the cushion sewing is off as well! Sofa is so dusty and there's markings! It's supposed to be velvet - cats are unable to leave markings on velvet - this one does! They also claimed it was performance fabric! I think they used cheap materials for this sofa. This was a poorly made sofa that they were trying to get rid of it. I think it was sitting in the warehouse for a LONG time! I don't want this sofa anymore and I just looked at their return policy. UGH. This sofa is not worth $6000 - heck it's not even worth $600. DO NOT PURCHASE FURNITURE FROM HERE. If you don't believe me, check out Google and filter it for worst reviews. I wish I had known.

Friendly staff who did a really wonderful job and exactly what I asked for. Equipment was very…read moreeffective. Thanks

Jake is a polite and hardworking guy who cleaned my living room carpet. He kept asking me to check…read morethe status of his work and make sure I'm satisfied with the result. Since my carpet had stains in several areas, I eventually upgraded the service to be deep steam shampooing one. Thanks, Jake!

Hamid is so welcoming and helpful. He made us feel right at home. I bought two beautiful rugs from…read morehim recently. They won't be the last that I buy from him. If you are in Manhattan and are thinking about it, go visit him.

We purchased an antique rug from here. Loved it and used for a couple years before our friend's dog…read morecame and bit off a corner of the rug. We rolled the rug up and left it at home and eventually moth grew inside (should have known this as natural wool in humid condition creates moth) and create 30+ small holes on the carpet. We took it to the store, they did a wonderful repair work over a couple months, cleaned and moth-proofed the carpet. Special thanks to the owner Hamid who helped coordinate the process and was so understanding to help me negotiate a discount price for the entire repair.