We rented a car from here for our road trip. I put down a 1pm pick up. They called me at 10 about…read moremy rental. I asked if we could make it 12 since we would be in the area. They agreed and said the keys and paperwork would be at the sheltair desk across the lobby. I got there at noon and the keys and paperwork were not there. I called back and they said they would be down in 15min. It is now an hour past when they said they could have the car ready and 45min past when they said they would be here. The people at the airport says everyone who rents from here waits a long time. If you rent from here don't say you weren't warned.

Returned the rental without a hitch!…read more The elephant in the room is this. The parking lot at Enterprise on 5th is a disaster. Getting in and out of this business is not an easy adventure. Fortunately everything else about it is. Business was booming again when we were ready to return and instead of making us wait around they allowed us to drop the keys and told us they would send an email to confirm return. EASY. The car had some minor issues, that I addressed earlier like the smell that permeated the seatbelt. So hopefully they can take some time to super deep clean. In addition the gas cover had serious issues opening everytime we got gas and essentially needed to be pried open as someone pressed the button inside. Not ideal. Not a deal breaker. We will definitely be renting cars here from now on.

508 dollars for 8 days but 380 to switch airports an hour south. Ive been using your company for…read more15 years. it would also be nice if I could understand the person Im talking too.

I rented a car from this location for a one way one day trip to Port Canaveral. When I received my…read morebill, I was charged for two days. I emailed customer service 3 times and phoned twice, with no response. Finally I contacted my credit card to deny the charge. One month later, the situation is not resolved. VERY POOR CUSTOMER SERVICE!

Both our cars flooded from Helene. Insurance got us a rental from these guys for Monday. They call…read moreus Monday and say the customer extended one day so we can come and get Tuesday. We show up Tuesday and they closed all their stores. No notifications or anything. We needed this car to evacuate Hurricane Milton but now we are stuck to ride this out in a evacuation A area. Im still lost for words. They basically abandoned us when they didnt have to.

My go to car rental store. Repeat customer. I pass other locations to go to the 34th St N location…read more The service was and is always excellent and the car was clean. Definitely recommend this location.

Called to verify information needed to pick up a vehicle only to drive two hours and be told they…read moremisunderstood the question and were not able to rent a car , honestly whoever I spoke to need to be fired they didnt know basic requirements and gave us a totally different answer

I have rented from this location multiple times - never any issues. After reading other reviews I'm…read moreconvinced y'all are difficult customers. Be kind to the Hertz agents - they are working to the best if their ability & sometimes understaffed. Make their job easier Thanks for coming to my Ted Talk

I was referred to Hertz by Dayton Andrews Dodge, when my car was undergoing lengthy repair. It was…read morea paid rental via my extended Mopar warranty coverage, but I have rented cars from Hertz in Florida and other states multiple times in the past. The Hertz representative, Sabrina, was extremely nice and professional, answered all of my questions, and was able to be contacted easily when my rental term was completed. I was provided with a Jeep Compass, which was clean, had adequate power, and I had no problems whatsoever. I will continue being a Hertz customer, and I was very appreciative at the customer service provided by Sabrina, and the Hertz company, as well as the coordination with Dodge. Thank you.

Horrible service. Transaction started off friendly and then it all turned around after purchase. I…read moredidn't even want to check one star. If I could rate it 0 I would

Great service and great people. Ottman worked with me for exactly what I needed and is very…read morepleasant to work with. Looks out for putting you in a safe car. They are located 1 mile from me which makes it very convenient. I also was lucky enough to get a ride home from Judd who is a very pleasant and down to earth person. Would highly recommend them.

The staff were wonderful. We checked in on April 19th at 6:30 pm and the gentleman that assisted us…read morewas cheerful and helpful! I wish I had gotten his name. When we returned the vehicle Rafael helped us get our bags, walked us through the return and the person at the desk was very helpful as well. The point is the staff went out of their way! Use this rental company!

I reserved a cargo van to go 1 way to Louisville, KY from St. Petersburg FL. I reserved this on…read more10/18 for a pickup on 11/26 at 11:30 am. At about 10:30 am on 11/26, I called the pick up location to see if I could come a few minutes early to pick up the van. The man who answered responded that they do not have a van for me. I asked what happened and he didn't know but that they don't have one for me. I asked what am I supposed to do? I have a trip planned and items ready to be loaded into the van. His response was cold as he said "What do you want me to do? I can't make one appear". He suggested I call the Clearwater location on Ulmerton Road. When I asked for their phone number he just said "Google it". I called and did speak to a very nice lady who explained that this can happen from time to time if inventory isn't planned but should be communicated several days to a week before pickup. Unfortunately she did not have a van for me and didn't understand why they told me to call her. She said that I should call the 1-800 number and someone in inventory can probably help. I did and was able to get a 12' truck (much bigger than I needed or wanted and very fuel inefficient). I had to go 28 miles out of my way to pick up the truck too. What also frustrates me is that I got several emails from Laura Gangnier reminding me to get insurance because most personal car policies don't cover truck rental. I got an email from her at 7:45 am the morning I was supposed to pick up the truck. Why is she emailing me if they don't even have the van I reserved?