Avoid West Coast Hearing and Balance Center if you value honesty and basic respect…read more I paid my grandpa's copay in full ($65) and I have the receipt to prove it. Despite that, the office later tried to claim we still owed an additional $10 and even threatened to refuse to see him unless it was paid. That alone is unacceptable, but the way the situation was handled made it far worse. When I tried to calmly explain and show proof, the receptionists ganged up on me, spoke in a condescending tone, and dismissed me like I was being unreasonable for questioning their mistake. Instead of taking accountability or even attempting to resolve the issue professionally. This felt less like a simple billing error and more like an attempt to squeeze extra money out of patients, hoping people won't push back. It's incredibly disappointing to see this kind of behavior, especially when dealing with elderly patients who rely on fair and ethical treatment. Between the poor customer service, lack of professionalism, and questionable billing practices, I would not trust this office. There are plenty of other providers out there who treat their patients with respect but this is not one of them.

Helpful staff, a knowledgeable, kind, understanding Audiologist , that helped me find the right…read morehearing aids, and patiently assisted me in using them and the upkeep of them. I am so appreciative to her!

The staff was super helpful to me. Being deaf can be very…read morestressful and she tried her best to help accommodate my problems with Medi-cal and my implants. Thank you Dr Burks

I am so appreciative of Alison. My parents lost their home in the Eaten fire on January 7th. They…read moreleft with very little and now they live in Ventura near me. I have been replacing hearing aids, eye glasses, oxygen machine etc etc. My Dad had his hearing aid but it was plugged and not working. I contacted the makers and their office wanted to charge me $95 for an office visit with additional charges to clean and replace tubing. I saw on line that Alison was near where I moved my parents. I walked into her office with his hearing aids and explained the situation. She asked me to come back in 30 min. Upon my return, she had cleaned and replaced tubing as well as put in new batteries and charged me under $10. I thank you Alison and highly recommend her. She clearly cares about human beings and not just the bottom line!

Took my hearing aids in to be repaired. Told they were ready for pick up. When I picked them up it…read morewas obvious they had not been touched. All the problems still existed! The front desk said they could not tell me what had been done. TERRIBLE SERVICE for such an expensive device!

These folks were REALLY nice. I have vertigo and was sent here for a hearing test - I was treated…read morevery well, staff were kind and relaxed, customer service was excellent. Site was clean and everyone was professional. I am 47 and felt very well cared for.

It was very easy to make an appointment once I received my Dr.s authorization. The office staff was…read morefriendly and helpful. Dr. Altus is friendly, helpful, very knowledgeable. He has answered my endless questions and calmed any of my concerns. I would recommend Nelson Audiology.

I had an appointment with Nelson Audiology today to find out if there is anything they could do for…read moremy inoperable right hearing aid. This is my first time visit to Nelson audiology and the hearing aids I have were not purchased there. Long story short, I left with the bad hearing fixed, and both were adjusted to a better default volume level. There was no cost for any of this other than a very reasonable nominal office visit fee. I was seen by Dr. Altus. He is clearly a very competent practitioner, patient, thorough, listens well, and explains things carefully. He also has a very pleasant and engaging personality. I couldn't be more pleased with my first experience dealing with Nelson Audiology. Consequently I would without any reservation recommend Dr. Altus (and Nelson audiology) to anybody.

I had been through family members and friends telling me about their expensive, frustrating…read moreexperiences with failed hearing aids. So, I was unsure about moving forward with a friend that I represent as her legal advocate; having been diagnosed with Alzheimer's. Being a nurse for 35 years, I knew to always "think outside the box. Taking my friend to Gary was one of the few "joys" she really has grabbed on to. She got tears in her eyes when Gary tried the test aids in her ears! He's soft spoken and very knowledgeable and kind. She LOVES the fact she can stop isolating and join her neighbors in the dining room for meals! Megan keeps him on schedule and works magic with "running the ship!"

Very lovely people and I felt very confident that my exam results are accurate.read more

I purchased hearing aids from miracle about 4 years ago. They were $6000.00 dollars which is…read moreridiculous alone, but when one of my hearing aids stopped working they would not help me. I will never purchase anything from this business again.

This is a little bit of a late review because I have been a little busy, but I want to say that I'm…read morevery impressed with the knowledge and care of Michael and very informative. I loved the customer service as well. The ambience is nice and they are honest and not trying to push anything on you and just want what's best for you. They care and I really love that and recommend now to a lot of of my friends and family to visit.

I visited and got tested at four different hearing specialists in Ventura, and the people working…read morein this HearingLife office felt the most kind, honest, and trustworthy. The hearing specialist in this office gave me very smart advice that was personalized for my situation, and she answered questions very carefully and thoughtfully. These days, it's nice to find a place with staff and a specialist who I feel are really trustworthy! Thank you HearingLife in Ventura.

I've had a hearing issue for over 30 years and have been to several providers of hearing aids, none…read morehave given the quality of care I needed to maximize my hearing until Second Chance Hearing who I've been going to for over 10 years. You can buy the best hearing aids in the world, but unless you have the right team fitting them and adjusting them, you don't maximize your hearing. If you want someone you can trust to do the best for you. It is Sharla and her team.

To begin, I'm going to keep this review short & sweet! I could go on and on writing as to how…read moreamazing Sharla is. Having read the first three reviews regarding 2nd Chance Hearing, I don't believe I could write anything new to describe the service, care, and professionalism received from Sharla. I've been a patient of Sharla's for many years and have learned so much from her. My previous audiologist did his best to care for my hearing problem, however, I have learned that Sharla will exceed all of your expectations when it comes to her care for you.

Very professional and want to help I had suffered an acute…read morehearing loss which is now recovering. My ENT/audiologist suggested waiting a few months to allow my ear to stabilize before purchasing a new set of current modern digital hearing aids. I had a 5 year old pair of Phonak digital hearing aids that my mother had used before upgrading to a newer rechargeable BTE, RIC style. Her hearing aids were purchased at Costco who no longer support out of warranty prooducts. One of the hearing aid specialist suggested Hearing Connect. Tracy was helpful with my questions and then scheduled me to see David Olson, the hearing Care Professional. He was able to reprogram the Phonak Brio 2 hearing aids to use for 3 to 4 months until I get the OK from my ENT to purchase a new set of hearing aids. Thank you to David and staff for helping me out.

The audiologist is very sarcastic and disrespectful. When I repeated something he said back a…read moredifferent way to clarify, he smirked and repeated his first sentence. When I asked a direct question about something else he said "it depends ". I will not return to his office. My original audiologist in another county was great so this is a review of the Oxnard location not other Connecticut Hearing locations.