Avoid West Coast Hearing and Balance Center if you value honesty and basic respect…read more I paid my grandpa's copay in full ($65) and I have the receipt to prove it. Despite that, the office later tried to claim we still owed an additional $10 and even threatened to refuse to see him unless it was paid. That alone is unacceptable, but the way the situation was handled made it far worse. When I tried to calmly explain and show proof, the receptionists ganged up on me, spoke in a condescending tone, and dismissed me like I was being unreasonable for questioning their mistake. Instead of taking accountability or even attempting to resolve the issue professionally. This felt less like a simple billing error and more like an attempt to squeeze extra money out of patients, hoping people won't push back. It's incredibly disappointing to see this kind of behavior, especially when dealing with elderly patients who rely on fair and ethical treatment. Between the poor customer service, lack of professionalism, and questionable billing practices, I would not trust this office. There are plenty of other providers out there who treat their patients with respect but this is not one of them.

AVOID the Oxnard location. If you go there you'll only receive horrible horrible customer service…read moreand misinformation. Went for a hearing test only to be referred back to the primary care physician for hearing aides. Does that sound right?! Primary Physician referred us back to West Coast Hearing and Balance for the hearing aides. The misinformation doesn't end. It's hard to get in touch with them, because they use an answering service during business hours. Spoke with their answering service operator who told me that my appointment was good to go, but was later rescheduled. Received misinformation from the referral department on if the insurance covers the hearing aides. After going back and in forth in being told the hearing aides were covered by Medicare and then they were not covered I found out they were ultimately not. I was told by their front office the primary physician did not have the correct referral the day of my appointment, I called in the morning and told for a hearing aid evaluation I shouldn't have a problem. I showed up for the appointment was told I had to reschedule, because the referral from my primary physician was incorrect, and was threatened with having to pay for the appointment even though I we showed up and they rescheduled it. Oh, they don't have an office manager onsite for complaints. Their front office is unprofessional and ghetto. If I can give that place zero stars I would.

Jeff is an outstanding individual. Patient, knowledgeable, and thorough. Makes you enjoy being…read morearound his expertise. Knows his hearing aids. Thank You Jeff!!!

(I sent this via email to the admin there and got absolutely no response)…read more Though Jeff (who is the one worker in Ventura) is a very "nice" person, he makes a lot of mistakes that cost me a lot of time. Back in March, I had my appointment to order new hearing aids for this year. Two months later I had not heard back from Jeff about the hearing aids so I called him. It turns out the hearing aids had never been ordered. So he ordered them, and they came in a couple weeks. I had requested rechargeable ones and in his notes he actually had put in rechargeable. But he ignored his notes. It turns out that rechargeable ones are not within my plan. But we wasted a lot of time in the office searching for rechargeable ones, that could've been done without me. So I accepted the battery ones and went home and when I used them, it turns out there was a lot of feedback. When I mentioned it to Jeff, he goes. Oh it's something that you are doing. Well he happened to forget to turn off the feedback on his computer in the office. So I had to go back there again! for him to turn off the feedback. Now we're in the month of July. After using the new hearing aids for maybe a total of five different occasions, they would only intermittently turn on. I would have to play around with them to get them to turn on. So when I brought them into Jeff to have them returned, of course Jeff played around with them and got them to work. He didn't believe what I was saying. He has now sent them in to be replaced. This will require yet another trip to pick them up! He also never told me that I could pair the hearing aids with the bluetooth app on my own, but I easily did it with the old hearing aids. I just followed the instructions on the app. It was quite easy. Next year when I'm due for new hearing aids, I'll be going to another Hearing Aids Center. There's another company in Ventura. Thank you,

Thank You Thursday Review - Jessica Estrada, Excellent Audiology, Ventura, CA…read more At 93, after more than 70 years in the music recording industry, I've met countless professionals--but Jessica Estrada stands out. Her cutting-edge technical knowledge, caring bedside manner, and genuine concern for her patients make every visit exceptional. I trust her completely and tell all my friends and loved ones: "When you can't hear, it's time to go here--to Jessica." -- Buz Wilburn

I have been coming to Excellent Hearing for several years, on the recommendation of my mother, who…read moreloves them. The that I see is Jessica Estrada. She is pleasant, knowledgeable and very good at explaining what the tests reveal....in my case that my wife is (as usual) correct, my hearing is getting worse! She is very good at helping you pick a device that will fit your needs and your pocketbook. The​ initial exams so no excuses! If you want to know if you are going​ deaf, make an appointment.

Not the place to do business! Hostile audiologist , sells…read morefor her best interest, not for you. C Costco is so much professional.

they're very punctual, very knowledgeable. they are very professional. I've used hear USA for quite…read moresome time and have always been thoroughly satisfied.

The best place I could have gone considering I know nothing about hearing aids…read more My audiologist is Mariah and she was very knowledgeable and patient with me. I had so many questions but she took the time to answer each one. We took a couple weeks to get me to 100% but that was the plan from the beginning. Turning everything on full blast would only make me hate things. So each week we turned it up and tweaked the settings. I almost cried with excitement when I first had total speech recognition with an audio book, next were phone calls. I love this hearing aid and Mariah!

Our family has used this company for many years, supporting my elderly father-in-law who has…read morerequired hearing aids for...years. Without doubt I would rate them with 5 stars! Allow me to explain why. First off, the customer service that is provided. They completely understand the "high touch" need that is required with elderly patients. Every question that has been asked is fully answered and there's never any doubts as you're walking out the door. The people who work here actually CARE about their patients. Frequently we have been given multiple suggestions about how to deal with specific circumstances and we have never had anyone balk or stonewall us. Any required repairs have been done quickly and without hassle. Yes, if you need this service I would highly recommend Acoustic Hearing Aids in Camarillo!

The staff was super helpful to me. Being deaf can be very…read morestressful and she tried her best to help accommodate my problems with Medi-cal and my implants. Thank you Dr Burks

I am so appreciative of Alison. My parents lost their home in the Eaten fire on January 7th. They…read moreleft with very little and now they live in Ventura near me. I have been replacing hearing aids, eye glasses, oxygen machine etc etc. My Dad had his hearing aid but it was plugged and not working. I contacted the makers and their office wanted to charge me $95 for an office visit with additional charges to clean and replace tubing. I saw on line that Alison was near where I moved my parents. I walked into her office with his hearing aids and explained the situation. She asked me to come back in 30 min. Upon my return, she had cleaned and replaced tubing as well as put in new batteries and charged me under $10. I thank you Alison and highly recommend her. She clearly cares about human beings and not just the bottom line!

Dr.Lueg looks out for the details. I've had issues with my left ear for a long time. A previous ENT…read morehad made a diagnosis, but when I told Dr.Lueg and he thoroughly examined my ear, the previous diagnosis ended up being incorrect. I went in for follow up appointment the week after my first visit, and was very happy that some additional testing was ordered to see what the problem is. Now I can finally get some answers on what's been going on. The office staff is also very friend and easy to talk to. I didn't feel rushed or like they were just moving on to next patient when I was done.

During my physical exam, my doctor noticed a significant amount of ear wax buildup in my right ear…read moreand recommended that I use ear drops. After using them without success, I experienced hearing loss due to a complete blockage. Luckily Dr. Leug was able to see me as a walk-in without insurance. I had a wonderful experience and the front office staff was especially friendly and helpful. The procedure was quick and painless. I am glad to say my issue was completely resolved and would highly recommend anyone with a similar problem to come get a professional ear cleaning.

My husband had a growth inside his mouth and Dr. Alavi put us at such ease during the review…read moreprocess. He is by far the best, well mannered doctor! Made us so reassured from the start! I would not trust any one else.! Also, My 85 year old dad, came from PA to have Sinus Surgery and this was by far, a life changing event. He can breathe like never before! Also, my son won't trust anyone else but Dr. Alavi! By far, the best bedside manners as well. Not too often, you find a doctor with superior knowledge and great personality! Dr. Alavi is both!

Tri is truly the best! Dr. Alavi and the entire Ventura ENT team go above and beyond to make you…read morefeel welcome and at ease. Julie at the front desk is incredibly kind and helpful. They did an excellent job with my balloon sinus procedure--it's been five months and I haven't gotten sick since! I'm currently receiving allergy shots there, and the process has been seamless. I highly recommend Ventura ENT to anyone in search of exceptional ENT care.