Great service and my misery is running like new. Will be bringing it back next year for sure!!read more

Loved Barb - she keeps you informed and on the schedule. Technically strong and honest. They pick…read moreand drop off your tractor mower.

I bought a GreenWorks electric mower on amazon. After 2 years, it would not start but it was…read moresupposed to be covered by a warranty. The 'warranty' repair shop that Greenworks first referred me to told me it'd be three weeks before they could even look at the mower. Well, that's not going to work when the lawn is already starting to look like some kind of a wild nature diorama. Enter Steel City Mower & Plow. These guys knew right away what my mower's problem was, they got me in right away, fixed it right away, and were even able to take care of all of the repairs as covered under warranty. They're friendly and easy to talk to. Very happy! Pro tip: When you come in from Library Road, go down the driveway in between the buildings; they're in the back on the lower level.

Dropped off an item to get it repaired, I was told I'd get a quote in 1-2 days max. I called back…read moreweekly for over a month, left voicemails and only once was I able to get a hold of someone. I was told Brian would call me back. A week later I call back, they tell me they "just" received my part and they could fix it. No apologies, and no reasons why no one ever contacted me. Told them I would just pick up my item and take it elsewhere, Bill tells me "but I just told you we have your part". Also tells me when I tell him it's ridiculous I didn't hear from anyone in over a month "I agree to disagree". They look like you do plenty of business, so taking my business elsewhere won't really affect them, but I just couldn't give them my business. There's a ton of competition out there, I'd suggest finding elsewhere to go.

We needed a new push mower my husband wanted a cub cadet drove 45 min at first we felt with a…read moresalesman Sean who wasn't willing to pull the box out told us to come back in a week. Asked to see a manager Matt omg was awesome he had the mower pulled down and assembled for us in a matter of minutes. He was great made the experience so much better ! He made sure we were happy explained the warranty and how they put us in the computer if we need anything . I am disgusted with customer service anymore no one cares we weren't buying a 16000 dollar riding mower but 700 is a lot for a push mower thank you Matt! You put my faith that there are a few people that still care.

First of all our large Kubota would not start. They charged us $250 for someone to come and look at…read moreit who told us they would get it running. Not only did he not get it running, but he broke the shut off valve. Then they sent us a bill for an additional $250! Secondly, when we called to order a belt for our lawn tractor it took two sales people and a supervisor to finally determine they were not sure what belt we even needed. We were able to find one online in five minutes ordered that one and canceled the one they had ordered. They called the other day and said the belt was in. We told them we canceled the order and the gentleman got extremely rude and nasty. This is unacceptable. Customer service is nonexistent as is the knowledge of the products they represent.

If you are calling JJ, check your ego at the door…read more JJ thinks you are an idiot. You don't take care of your tools. He thinks you put crappy gas in your mower. He knows you didn't run the tank to full empty before storing for the winter. Your grass is too high and when you pick it up, later you're going to cut it on low and kill the grass and your motor. That even assumes you pick it up; he bets you will never show up again and he'll just spend time and labor and have to scrap the mower two years later. He thinks your weed wacker is a piece of crap. And he's probably right. I know because his garage is full of mowers and weed wackers. And they all suffer from this lack of caring for your tools. But you should go to JJ because he will fix your mower, clean it and make it like new, do it quickly, and charge you next to nothing. And JJ is a cool guy. You will consider breaking your mower again just so you can listen to JJ complain about his customers. Thank you, JJ.

Took $200.00 cash to repair my mower, after quoting me $100…read more But the problem it had was NOT fixed whatsover! It was worse!! I was ready to throw it out, but was told by a neighbor where to get the job done right...and it cost me only $50.00. I would not recommend J-J Mower repair in Brookline, PA.

In this day and age of Amazon Prime and big e-tailers, the only benefit of using a small locally…read moreowned independent power equipment dealer like this is for the support they offer after the sale. Town and Country Lawn and Garden offers no such support and actually made it considerably more difficult on me to get product defects dealt with and addressed. I recently moved to the area, decided to check out Town and Country as they were the local power equipment dealer. Within days of learning of their existence I purchased a $600 Stihl chainsaw from them. There were some red-flags during the purchase process, notably they had to get a tech from the back to even sell me the chainsaw. The tech also kind of threw out cliche phrases and some outdated preconceptions about the m-tronic feature of the saws I was looking at. Still, I decided to go through with the purchase. Right out of the box the saw gave me issues, demonstrating well-documented hot start issues. I battled the saw for 6 days in the woods trying to work through the issue, resetting the "computer" and trying different starting and cool down. procedures. After exhausting all avenues at home I begrudgingly brought it back to the dealer, abandoning the work at home I needed to get done. The lady at the counter was immediately defensive offered zero reassurance that they'd get me taken care of on this $600 saw I bought from them less than a week prior and yet to get a single day of proper use from. She brought a different tech out from the back to hear about the things Id try and the exact symptoms I'd experienced. I was VERY careful to explain the exact way to replicate the problem reliably. I didn't want to get a phone call a week later saying the saw "worked fine for them". Long story short, they failed to fix it. They initially misdiagnosed it, blamed Stihl for sending the wrong part and even at one point tried to put an outdated version of the m-tronic control unit on the saw and give it back to me. That plot was thwarted when the Tech Supervisor at Stihl realized I knew the difference and would be able to tell they put the wrong part on. All the while, Town-Country never called me to update me. I had to either call them, or call Stihl to get updates. T&C actually told me at one point they simply did not have the time to call their customers with updates. That's really all you need to know about this place. Eventually Stihl asked Town-Country to refund me so they could get the saw back to R&D to figure out what was wrong. I decided to roll the dice on another Stihl, and bought the same saw from another dealer a little further away. That dealer has been much better to deal with and I've already bought several more Stihl products from them without issue. Avoid Town & Country if you value your time and money. I can only imagine the headaches you'd have with them if you bought a tractor or bigger piece of equipment.

Purchased $400 Twin bagger for cub cadet lawn tractor. In spite of bringing manual with me, which…read moreincluded part/model number of the bagger, the counter guy at T-C insisted the bagger he was selling me was the correct model even though it was different from the cub cadet manual. You guessed it. Wrong bagger. If you have an older model cub cadet (mine is 2009), the current model bagger won't go on. Instead of going back to town-country, I phoned cub cadet, they are sending me the correct parts for free -- not paying for shipping either. Kudos to cub cadet. In the end, I got the problem fixed free, but the delays, the time on the phone, the rudeness of the town - country employee, etc. are the reasons I give only two stars. I don't even know what I'm giving them two stars. I had a lengthy discussion with this T-C employee about whether the bagger he was selling me was the correct one, he assumed I needed it installed by them instead of me installing it myself (it's an easy install), whether I knew the year of my tractor...he was very condescending/rude and he treated me like I was ignorant. Be ready for that too, ladies (there were other men in the store and he had a distinctively different communication style with the men than he had with me). Next time I need parts or accessories for my cub cadet I will go to a different distributor.

I bought a cheap chainsaw from them a few weeks ago. The way…read morethey treated me, you would have thought I was dropping $5000 on equipment. They set up my saw, checked it out, and even filled the gas and oil for me. Also gave some good tips on running the saw. I highly recommend these guys!

Their services are the best comparing with the cities we lived in before. thank you! i dropped my…read morebroken lawn in last Thursday. it took them a day to fix since they knew that I needed it to finish the last cuts before the winter. They helped me load and unload from my little Honda. I am really grateful!

I have used this service twice with very good results and service. Highly recommend.read more

This is a first for me. A senior, I asked the cashier to put the potting soil my car. First spot…read morenext to the door! Home I see this "convenience fee" .30 for that? That used to be customer service. Advise me always learning. Seriously ?!

This was the worst I was ever treated in a store. I just moved back to the area and have been to…read morethe store many times. I went in yesterday to get some roofing supplies and a few other things and I asked after I had my stuff picked out if they had a restroom. The young girl told me yes they do and asked this one boy to show me where the restroom was. So he took me back and it was in the employee only area, which I never thought of anything about it because they approved me to go back there. A man exited the restroom who I thought when I first entered the store that he was homeless because he was standing outside the door, the tank top on and very grimy looking. And he asked me what I was doing back there and I said oh I just want to use the restroom and he said we don't have public restrooms you're not allowed to back here. And I explained that the girl told the young boy to show me where to go. And he just kept insisting they had no public restrooms. And I said OK and made my way out of the back of the store and as I'm leaving, he's still yelling at me we don't have public restrooms here. I don't know who told you that. And I explained to him again. It was the young girl that told Me and he continues to yell at me as I'm walking up to the front desk with all these people around, embarrassing me in front of these people making it seem like I was some kind of a thief. And I looked at the girl and said he won't let me use it. And she said who and I said this guy here won't let me use the restroom and you can keep your products I'll go elsewhere. I will never step a foot in that store again and it's a shame cause it's very convenient for me to use that store because I live so close. I don't know who the guy was like. I said he looked like a grimy homeless guy.