Nightmare from hell. Nightmare from HELL a bad experience…read more They will mess up your travel plan. HELEN screw up my family members' travel. I emailed her a question regarding if we need to change anything and she even called me but I told her don't do anything unit I confirm, but she went ahead and change it without confirming it with us. HELEN is charging us a total of $900 for her own mistake. They don't have any manager at all gave me an excuse that his out of the country. They can't even find you a solution or meet halfway. Yes, the 1st review was very very right they will ignore you keep saying goodbye and said it not their fault. This place is money hungry.

So let's be completely clear ... when the chips were down, good old Pam at Lawrence Travel stuck it…read moreright on up us and broke it clean off. My niece came here to Chicago from the Philippines and stayed for 5 months, when Covid hit, Pam basically told us we were on our own. So for 3 months, I have had to deal with the Airline to get her home ..... She still hasn't left. But of course Lawrence Travel got paid. But they'll never get another dime from me. Do not use these people, they cannot be trusted to do the right thing.

We could have done better with Expedia. He found no better flights than we found. When we asked…read morehim about booking connections for transportation from airports to hotels or from Rome to Florence. He said he could do that . . . for a price. And the hotel he booked for us in Rome was a $30 cab ride each way between the hotel and any of the major tourist attractions. When we got there, we contacted Tor, who told us it was our fault for not checking in advance. What did we need a travel agent for, if not for things like making sure we were well located?!

A friend recommended Tor to arrange our travel plans to Havana, Cuba. We met with Tor so he could…read moreget a sense of what we were interested in doing on our trip. Tor put together an itinerary to try to maximize our time to see the sights for the three days that we were there. Tor has been to Cuba many times so we had lots of questions about the process. Tor was easy to work with and returned phone calls and emails promptly. Tor couldn't have made planning this trip any easier for us. He took care of everything!

You have to find transportation to " meeting points" I had…read moreto purchase my airfare back Am fighting for a refund n being told I have to contact airlines

Horrible Horrible service! agent doesn't know what he talking about! was trying to contact Delta…read moreand went goggle search! due to my reservation are getting canceled with the online app! American Travel number pop out and not knowing that number is not DELTA's and dialed it, agent answered and assisted me to get the flight days I wanted and happen to be. Korean air have available flights for the same days. I ask if Korean air honors Military Privilege's because I have a third check in luggage and Military get 5 check in luggage's for free up to 80 lbs. of weight. agent guaranteed me that Korean Air honors Military privileges and also added that I will get my miles transferred to my Delta account. because its partner with Delta! plane ticket price 1700 and I paid 2200 for extra charges booking the flight with this company. but in my head its all worth it as long as my 3rd luggage will be check in for free.! even though I know extra luggage is only 250. I just went with it thinking all good save me the hustle of calling Delta and trying to rebook my canceled booking. now 1 week before my flight I called Korean air to see if they Honor Military Privileges and found out they don't! Agent from this company straight up lied to me or doesn't know how to do his job!? not only I just paid 500 extra dollars for this flight now I have to pay 250 extra Dollars for my extra luggage ! I should have just called Delta or any other American Airline company and I would have save a headache! lesson learned. why go trough a Third party and pay extra 30% of the plain ticket when you can go call the Airline company directly. pls don't be like and save your money and don't use third party company to book your flights! save your money and spend it somewhere else! will never ever ever book with a third party you guys suck!!!!!!!!!

Very happy with the service. Inam was fast, efficient, and got a great rate for our flights.read more

Really good experience I was recommended this place by one of my family member . I am really…read moreimpressed by the customer service FAST!! And Cheaper then Online!!

May 18, 2026 - Glenview, Chicago…read more Unexpected delay due to a missed connecting flight at airport. Searched for a last-minute reasonably-priced hotel room near the airport, and chose this Marriott Courtyard hotel (about 20 minutes from the airport.) We like the Marriott hotels, and we weren't disappointed with our quick stay. We had been traveling all day, and arrived at the hotel hungry. Fortunately, their restaurant was still serving at 9:40 pm, and we were able to order a flatbread and a Caesar salad. The server was very friendly, and we appreciated her smile as it had been a very long day. The food was good, the service excellent, and the experience was appreciated by two tired travelers.

1. An employee gave me a hard time about the military discount that I booked the room with. Not…read morewanting to apply it. A manager had to intervene and tell her to apply it. 2. Hotel is dated, and kind of grubby. Hallways are not air-conditioned. So they are hot and muggy. Air-conditioning leaves either freezing or hot. No in between. The refrigerator in your room does not stay on. You have to press the button inside that lets you refrigerate for two hour intervals. So if you wanna keep something cold overnight, it's impossible. 3. Housekeeping comes every other day, but in my case they did not. I had to request services when they neglected to clean my room after 3 1/2 days. Even then, they did not replace the paper cups for coffee, drinking glasses, bag for the ice bucket, etc. They only gave me two towels, which I questioned if they were really clean. I feel like they took the towels off the floor and folded them up and put them back on the bar. When you check in, you get three of each tile, but they won't replace it that way. 4. Front desk is inattentive and will not respond to questions. 5. I don't know if it's something they launder the linens in, but I developed a severe allergic reaction to the bed linens and required two visits to the ER. Something is not right with this. 6. The first full day there, there was a fire alarm for an issue with one of the elevators. 7. I accidentally left behind RX meds. Called right away. They refused to even look for them for 4 full days. And by then, nobody knew anything. 8. Points were not added to my Marriot account I can go on. But it was not really worth it.

What out for this, seems great but if you ask them to verify there claims they say they will not…read moreuntil you pay in full , than once you do you find the numbers are not what they claim. Also they offer a 500 credit that changes to 100 dollar that changes to nothing . If you sign you get a free week vacation that is a voucher you need to pay for and/or take a tour.. All bait and switch. You have been warned

Scam alert. We…read moreattended the 90 minute presentation "how to save money on travel" to get 2 free plane tix. We had no intention of buying whatever they were selling - we know how to travel cheaply. We entered a nondescript office with no permanent sign, a trashy sales agent started off the presentation by asking everyone where their ultime DREAM destination, money no object, would be. The 1st couple said Aruba (whoa, dream big). We said Maldives and the woman, who said she was a travel agent, had no idea where that was. Then she went around the room and asked each couple how much they thought the dream trip would cost. Aruba people said $6k for 7 days. Are you kidding me? Our 14 day trip to South Africa will be around that! The the pitch begins. Global Travel is not a timeshare, it a full service travel agency that provides week long stays at 5-star resorts and condos for $119 in the US and $189 international. They have thousands around the world! Of course, when you ask for specifics they tell you that the inventory changes so much they can't guarantee anything. They said they have tons of properties in Florida, Hawaii, Cancun, etc. But even if you can't take advantage of the low weekly rate at a condo, the full-service travel agency can get you 50% off hotels around the world plus 30-40% off flights and car rentals and cruises! So after an hour about how awesome this is, they finally get down to cost. $14,900 gets you membership FOR LIFE (passed on to your kids, and grandkids). $189 is the on-time processing fee, and $389 is the yearly "activity fee". If you don't book a trip that year, you don't pay. Of course, if you only book one, that $389 could cancel out any savings. You get 2 peak weeks at the weekly $119/189 rate plus 2 off-peak weeks, booked 2-4 months in advance. You also get 2 last minute weeks at the weekly rate that cost an additional $200 to book. So we're sitting there, clearly not going to do this, but watching all the people who are eating this up. We fill out our survey with info on us I'm assuming this is so they can give us their pitch on how we can save tons, so I pick our next trips to places I highly doubt they have properties, like Russia and Laos. So then we get paired up with an agent and go to the sales room where there's a "tiki-hut" and blaring music (so you can't hear the deal the table next to you is getting). Then they announce that because this is the anniversary of this particular office (really, then why don't you even have a sign?) the price is going to roll back to what is was in 1989 - just $11,900. After another 10 minutes they annouce that the first two people to sign up can take an additional $1000 off (all the agents "wow" and clap like this is so unheard of). Our agent starts the pitch by telling us all about him and then asking all about us. We immediately say we're not intrested because, while the premise is sound, it doesn't fit our style of travel. We never stay in one place for a whole week (so if we wanted to use all 4 weeks to stay in 4 places internationally over a week or so, it would be $800. We only spent $700 for 10 days in Spain!) and we HATE large resorts/megahotels. Sales guy continues to pitch, we continue to say no. He shows us pictures of more resorts, we say "okay, nice, but we're not interested". He tries to show us how much money would could save on our upcoming South Africa trip by going with them - MY trip actually comes out cheaper! Finally he says he needs to bring his manager over for our official decline. Manager comes over and pitches some more, and then says they may have another plan that could work for us. It's only $4500 for the membership to get one peak week and one off-peak week. We say no, he says if we just put $100 down we can get started now. We say no, he and sales guy excuse themselves. Sales guy comes back with a folded piece of paper and and says manager told him not to open it. We open it and it says $2500 on it. Sales guy is all "wow, I've never seen that deal before!". Manager comes back and talks all about how low this price is and just $100 will get us started. We say no again, now put off by the desperation. Sales guy whips out our "free gift", the 2 free plane tickets that are LOADED with so many hoops it becomes clear we will never use them and practially pushes us out the door. Don't make the same mistake we did to try to get free tickets. There's always a catch and you'll have to deal with these smarmy sales guys. I feel bad for the gullible people who get suckered and and lose money, but come on people. How naive can you be?