May 18, 2026 - Glenview, Chicago. Unexpected delay due to a missed connecting flight at airport. Searched for a last-minute reasonably-priced hotel room near the airport, and chose this Marriott Courtyard hotel (about 20 minutes from the airport.) We like the Marriott hotels, and we weren't disappointed with our quick stay. We had been traveling all day, and arrived at the hotel hungry. Fortunately, their restaurant was still serving at 9:40 pm, and we were able to order a flatbread and a Caesar salad. The server was very friendly, and we appreciated her smile as it had been a very long day. The food was good, the service excellent, and the experience was appreciated by two tired travelers. read more

Courtyard by Marriott Chicago Glenview/Northbrook - May 19, 2026 - Hotel decor. - Hotels Near Me - Glenview, Illinois

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It was nice and clean. Outdated but well kept up. Pretty quiet for the location. Love the courtyard. Didn't love the dogs that stayed taking a pee in the courtyard. I mean have them have a caged off area or the owners can go walk them on the sidewalk right outside the building. Wish they had complimentary breakfast... but otherwise fine. Comfortable bed. I will also forever complain that the blankets/ comforters are too thin. People need weighted/ heavier bedding to sleep well. read more

I recently stayed at this Marriot Courtyard and had no issues at all. The perfect hotel stay is when it's uneventful and just plain peaceful, and that's what I had at at this Courtyard. It's right on the border of Glenview & Northbrook, on the corner of Lake & Milwaukee. The rooms aren't the fanciest, but it was very tidy and clean. They do need a dash of love and upgrading though! The water was warm, plus the rooms have cute balconies overlooking a courtyard. Thermostat and coffee machines worked well, everything was perfectly functional and good TV quality in the room. Big parking lot and tons of amenities. The lobby is huge with seating, coffee, and friendly staff. Just a very chill hotel in which you can feel safe. read more

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The room that was originally assigned had a missing lock altogether on the patio door which is a safety issue. Front desk asked if we wanted to wait for someone to come and fix it but we declined. It was late night so we just asked to change room and the front desk agreed. Next room was overall clean. No other issues. read more

The Front desk people at this hotel are over the top in accommodating you. This is not one of the places we normally stay when visiting my son in Chicago. I found it was just a little too far from his house. There is no free breakfast, but to me, that is not a deal breaker. However, getting a cup of coffee is difficult at best. I don't know the coffee hours, but whenever I walked by, they were closed. They feature Starbucks, but I could not score a cup of coffee. I did, however, walk over to Dunkin Donuts and had my coffee fix. There was some Lopalooza event; this was the only room we could find under $200.00 a night. Most places get to $200 a night, charging you up to $30.00 to park. This is in the suburbs, not the city. One observation: just because you offer Starbucks coffee does no one any good if no one is serving it. read more

Courtyard by Marriott Chicago Glenview/Northbrook - Well, they do have Starbucks, but closed at 10:45 am. Dunkin coffee is fine. - Hotels Near Me - Glenview, Illinois

This is a hotel that was probably great in the 90s, but has lots of signs of age. The rooms, while dated, are clean, with comfy beds and soft pillows. Bathroom is clean and well-lit, and we really enjoyed our stay. It is overpriced in my opinion for the state of the facilities. The hotel was under renovation (?) in certain areas, with lots of thick white dust kicked up if you walked through -- which you had to in order to reach the laundry room and fitness center. The staffs at the front desk were always helpful and pleasant to interact with, but they never seemed to have quarters on hand which meant that you would probably better off going to the laundromat down the street (assuming you have a car). The cleaning staff, on the other hand, seemed to actively resent guests. Every single one I interacted with, whether passing in the hallway or asking a question, gave me nasty looks. I had to ask one cleaning lady for an extra rubbish bag and she seemed flabbergasted as to what I was referring to. It took a solid few minutes to establish what a rubbish bag was, and I had to eventually point to it in her cart. This really isn't an issue if you are staying for a short time, but we were staying for around a week and ran into them a lot in the mornings. On the upside, the location is hard to beat: right across of the shopping plaza and with lots of good eats within walking distance! Close to Joongboo if you need to pick up anything for a longer stay, and not that far from Target/Walmart for other household needs. This area is not a bustling metro area by any means, but you can absolutely do worse in Glenview. A/C and heating worked well. Our room was facing the shopping plaza, so we did hear a lot of honking and even sirens/ambulances into the night; that is something to keep in mind if you are sensitive to noise. That said, I didn't hear our neighbors and it was generally quiet in the hotel which was a pleasant surprise. Major sore spots: - shower made odd, very loud high-pitched whine the entire time it was on, this was incredibly annoying and my #1 complaint - pool was quite cold, we visited well into winter and the pool/pool area could have been heated better as it was painfully cold. no hot tub either. pool area is gorgeous though and would be lovely in the summer - TV was very old and small - rooms looked quite dated but the lobby area seemed recently redone, which is strange - construction area was not well-ventilated and very dusty, be careful if you have asthma - no free coffee and no on-site restaurant, the Bistro in the lobby seemed to always be closed (not a huge issue as you can grab food nearby anyways) I would probably stay somewhere else next time, but the location of this hotel really is excellent for myself as an Asian who enjoyed being across the street from Iron Age, Tous les Jours, Sogongdong, Paik's Noodle, and so on. 10/10 for location, 7/10 for the rooms. read more

Courtyard by Marriott Chicago Glenview/Northbrook - Hotels Near Me - Glenview, Illinois

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We accidentally booked two separate reservations, one for a Friday and one for a Saturday. Literally 10 minutes after the reservations were made, we contacted the hotel immediately to explain the mistake. We only intended to keep the Friday reservation. The hotel canceled the Saturday reservation but kept the payment and refused to issue a refund, because of the hotel's nonrefundable policy. This was an honest mistake, especially during the holiday season, and we expected some understanding, but unfortunately, that was not the case. Because of this experience, I would never stay at this hotel again and would not recommend it to others. read more

It's nice hotel, check in was easy. I had little problem to find the elevator, you walk into the corridor among the 1st floor rooms, and the corridor door is in a different direction compare to the room. The room is nice. The tv position is a little odd, but I'm not watching anyway. It's quite and i had a good night sleep which is all i need. read more

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Customer service wasn't serving. No continental breakfast at all and the prices for everything was too high. read more

Courtyard by Marriott Chicago Glenview/Northbrook - My bed was comfortable but I couldn't get my patio door open. - Hotels Near Me - Glenview, Illinois

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This was a decent hotel in a relatively quiet area, as an escape from the city during lollapalooza weekend. The hotel looks fresh and new on the surface but you can tell that underneath the core is a big old and the edges show through a little in the halls, exterior, elevator. The room was decently sized and the bed was comfortable. Maybe it was the time of year but it it was very quiet and we never saw the main coffee bar open in the afternoon or early evenings, which was fine because we went out. Ample parking and close to several good Asian food restaurants (it's a big cluster of Korean food). They had some snacks but not much up front, there's a liquor store up the street if needed. read more

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The room was clean, beds were fairly comfortable, price was reasonable, and no stupid added fees, like parking, resort fee, energy, surcharge, etc. The place looks a little dated, but those kind of things aren't that important to us. The water pressure in the shower was very good. Plenty of parking. My one quibble was that I was trying to call the hotel front desk about something, and it was impossible to get through to someone. read more

When I get into the room, I will check the room to make sure it's clean. With Covid-19, yeah, I'm more mindful of hotels that I stay in now. After checking the room, went to the bathroom and boy was I surprised. The toilet seat was up (typically they are down). I glanced over and something caught my eyes.... piece of hair under seat of the toilet. Then, I checked the bath tub and found two pieces of hair in the tub. Due to covid-19, I now carry my own cleaning supplies and I ended up cleaning and sanitizing them myself. Did I bring this up with the front desk? No, I was on the road all day and I needed to rest and thankfully I didn't have to use the toilet seat! I will not be staying at this Courtyard, I'll just make a reservation down the street at Renaissance hotel. read more

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Never coming back to any Courtyard because of our horrible experience.. THE LADY in the Food/Starbucks area is SUPER RUDE and makes us feel like it is our fault why we order a lot. She keeps apologizing to the guy next to us, as if because we are ordering a lot.. She makes a lot of very unprofessional and not needed remarks from of us.. we almost lost all our temper.. Imagine your server coming to you to tell you "here's your order, you just ordered right?" Also we wanted to exchange our fruit cup because the things says it is expired 7 days ago (or was made 7 days ago). It obviously didnt look great so we politely asked to get it exchanged. But she argued that it's not expired and we just simply "wanted more". Sorry but she doesn't have any business working in this place.. Definitely not advising to stay at this place for as long that lady is still there.. read more

I checked in here for two weeknights in August while traveling for business. The check-in process was quick and painless. They offer to forego housekeeping services and will give you an additional 500 reward points, so I opted for that. They told me the elevator was not working in the wing where my room was located on the third floor. They did offer to carry my bag. I said no thank you, I will be fine. It was no biggie for me as I did not have much to carry anyway and the steps are better for my health. I am sure it could be a struggle for others. When I got to the room, it felt like it was a handicap accessible room with wider doors and grab bars in the bathroom. I wondered how a wheel chair would get here without the elevator. The room was clean and was adequate for me. It had a fridge, which I like to keep drinks cold. The bed was very comfortable and the air conditioning worked well. They also good WiFi which allowed me to catch up on work. There is a small restaurant / bar which they call "The Bistro" which is open M-F 6am - 9:30am and 5pm - 10pm, and Sat & Sun, 6am - 10:30am and 5pm - 10pm. It is very basic with limited options but offers enough choices to find something. The Bistro also has a small selection of Beer, Wine and Cocktails. I was able to get breakfast both mornings and a beer or two at night after work. Overall, it was an ok experience and worked but it did not stand out and and had a few negatives like the elevator. I would try this place again, but I might also try someplace else in the area. read more

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This area isn't safe. The catalytic converter was hacked off of my vehicle while our car was parked right in front of our room. We drove here out of state, and I was late to a job interview as a result of the theft. I let the hotel know about this, and there response was "We put signs up saying that the hotel isn't responsible for any theft". Over 2,000 grand of damage was done to my car! Just putting a sign up is insulting to the victims of these crimes. read more

Courtyard by Marriott Chicago Glenview/Northbrook - Hotels Near Me - Glenview, Illinois

Long Stay, Long review CUSTOMER SERVICE- The front desk customer service checking in was great, everyone was smiling and helpful. Danielle Assisted me and she was TOP TIER, couldn't believe how above and beyond she went for all the customers. Almost everyone was nice but Danielle was next level. You could really tell the difference when she was away on vacay. However, the GM Charul was not as nice or helpful and at times dismissive, thankfully the others weren't a reflection of the leadership. CLEANLINESS- Now I stayed here for a bit due to family emergency reasons, I wanted my room cleaned maybe every other day or 2 days if it was the weekend. However, I needed towels daily. The room itself was clean at check in, but when I asked them for a full service cleaning during my stay they would only change the sheets, empty trash, vacuum and change out towels. Never cleaned the bathroom no matter how many times I've asked them to(which based on reviews I see that's the norm). Maybe increasing their pay or customers tipping would entice them to do more. I purchased my own products to clean the bathroom during my stay because they seemed to refuse. Now the housekeepers Sharon and her coworker were really nice and took care of the rooms well whenever they worked my floor. The outside entrance key locks should be changed. Found myself constantly needing someone to open the door. I stayed in an accessible room and it was dated and need some work done. I'm sure all the rooms do based on reviews. LOCATION- nice area with restaurant options nearby. It was 30mins from Evanston where I traveled to daily. Nearby shopping and activities Amenties - The dining area had a very small menu and they don't offer complimentary breakfast. I ate out daily for the same money, but bigger portions and bigger selection. the pool was shut down for 2 of the weeks during my extended stay it would have been nice to be offered something for that inconvenience. Value for the money- for a Marriott it could have been better but I would definitely stay here again. read more

Traveling from denver.. Not my go-to-place for visiting family, who lives in Glenview. Cleanliness 4/10 Service 2/10 Asking for more clean towels and they were wet??? read more

Just got into town at 1:30am after we notified them of our late arrival to be told they do not have a room for us because they were short staffed and didn't have anyone to clean a room. They had no problem taking our money but weren't going to notify us at some point?! Essence the front desk attendant and Jason Mashni (manager) supposedly called around trying to find us another hotel and were unsuccessful. They told us to try as well which we did for 2hrs before finding a place 45min away in a terrible part of town. Essence said for our inconvenience her manager said they'd refund us and cover the cost of our new hotels. Now that we are back at home, I emailed Jason Mashini as Essence advised our receipts only to have Brian Fachada respond they would either reimburse the Hampton Inn or refund OR room and tax from the hotel, not both as they promised would be done due to inconvenience. This is so ridiculous and unprofessional. Not only did they take our money and leave us almost sleeping in our vehicle the night before my uncles funeral, they lied to get us out the door and aren't going to follow through with what they promised...again. Save yourself the headache and stress and never go to a Courtyard Marriot, especially this location!! read more

Courtyard by Marriott Chicago Glenview/Northbrook - Hotels Near Me - Glenview, Illinois

THIS HOTEL DOES NOT CHANGE THE SHEETS BETWEEN GUESTS or during guest's stays. I know because I slept in someone else's BLOOD for two nights. This hotel is unsanitary, unsafe and it should be closed down. My first night, I was laying in bed catching up on some emails when I looked to my left and noticed some somewhat fresh looking blood spatter on the sheets at the TOP LEFT side of the bed, although I was not bleeding. I travel quite often so I've seen some gross things in hotels so I assumed it was a disgusting mistake. The room had two queen beds so I moved to the other one and left a note for housekeeping. As both beds were used, and one had a note mentioning a biohazard, both beds should have been changed. There was a draft near the window and the apartments next door are very noisy, so the second night I slept in the blood bed again. The second morning when I kicked off the covers, I noticed the same blood spatter pattern but this time on the BOTTOM RIGHT side of the bed. HOUSE KEEPING HAD NOT CHANGED THE SHEETS, THEY HAD JUST FLIPPED THEM AROUND. This is beyond disgusting. This hotel clearly does not wash or change the sheets, so unless you enjoy sleeping in other people's bodily fluids, skin and blood, find another hotel. The lotion had also clearly been refilled and was covered in crusty old lotion when I opened it. This place is a biohazard and should be closed down. Hotel management brushed my concerns aside so I have reported my experience to the Illinois Department of Health and Safety and hopefully they will address. There are plenty of other hotels in the area. I strongly recommend finding a safer, cleaner place to lay your head during your visit. read more

Courtyard by Marriott Chicago Glenview/Northbrook - Blood found on my unchanged sheets. Housekeeping flipped sheets around on second night rather than changing. Disgusting. - Hotels Near Me - Glenview, Illinois

My elderly mother booked a room here about a month prior to arriving. Within a week of reserving the room, her credit card had been used for a couple of small purchases IN THE HOTEL. Later it was used for bigger purchases in the area. Seems odd that her card number was used to purchase snacks in a hotel weeks before she even arrived. Spoke to the person at the front desk and all we got was "Sorry." Didn't want a free room or free meal. Just wanted someone to say "We'll look into it." It would be pretty simple to catch the person who stole my mother's credit card number. I could give you the dates and times it was used and I'm sure you could check the cameras or see who was logged in. Courtyard - you may have a thief on your payroll. read more

We had a nice stay at this Courtyard. Situated outside of Chicago, it is about a 30 minute drive (without traffic) into the city. A very nice lady (whose name I forget, my bad) checked us in, and noticed that Husband was a Marriott Elite member and gave us a pretty sweet room. This was our first time actually seeing the new improvements the Marriott brands have done with their Courtyard hotels. I like the new neutral colors, and the modern wall art. The bed, however, was still the same old lumpy kind. Boo. :( Water pressure to the shower was great as was the temperature. Toilet flow was better than others, and immaculately clean. In general, the state of the hotel was very clean. One thing that is tricky though is the access to the elevators. FYI - You have to go through the 1st floor to get to the elevators. Breakfast and dinner are served in the lobby, and at reasonable prices and hours. We didn't try them, but the offerings looked pretty good. Free parking, free wifi, affordable room rates, and you can print your airplane boarding passes if necessary. For people like us who road trip, it served all of our needs, and we would be glad to come back if we were in the area. read more

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This hotel is newly remodeled and overall a really good value for the price, especially when compared to downtown Chicago! There were two main negatives that make this hotel not a 4 or 5 star for husband and me: 1. TV stations did not come in well. Read another review stating this on TripAdvisor, and figured maybe it was limited to one room. But that reviewer seemed to stay there a lot, and think he was right. The digital channels were terrible. Couldn't watch Batman on HBO cause it kept cutting out. Analog channels were terrible. Told clerk as I checked out, and he apologized. 2. As husband and I were getting ready to leave our room, there were ants crawling all over our ankles! Not sure where they came from, we were on our balcony right before we left, but briefly. The good was really good, however: 1. Newly remodeled lobby and rooms. 2. Room was small, but well appointed and clean (except for the ants). Nice large loveseat with footstool and moveable side table in the corner for watching TV. 3. New carpeting and wallpaper in hallways. 4. Didn't use shower, but looked clean. 5. Every room has a balcony with a small but nice/newer table and chairs. Our balcony overlooked the courtyard. 6. Price is way better than downtown Chicago, about 1/4 of what we would have spent for downtown chicago. 7. Wireless internet worked great! read more

Courtyard by Marriott Chicago Glenview/Northbrook - Nice outdoor courtyard. - Hotels Near Me - Glenview, Illinois

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the old system, the staff does not enter into the provisions if you have lost the card and are ready to give cash to check in and put you out on the street at one in the morning read more

Courtyard by Marriott Chicago Glenview/Northbrook - Man crazy - Hotels Near Me - Glenview, Illinois

Horrible hotel for a Marriott. Reported our shower was broken at 7:00 am and and when we returned to room at 9:00pm it was still broken. They made it sound like a big burden to give us another room until we said we were Platinum status. Hotel is not clean and looks very old. Refused to pay for one of the two nights we were there. read more

I have never been to a Courtyard with such amazing customer service. I stayed here for a work meeting I'd had out in the North Chicago area. I'd checked in without any issues at all, as expected. During my stay, I'd called in to Lynn at the front desk and requested late check out. Without any hesitation, she said it would be no problem and asked when I would like to check out instead. Generally, when I ask for late check out, I always get push back. I had traveled for work the week before and got push back at a Westin. On my way out to my client meeting, I realized that I'd inadvertently left my notebook at home and would be relegated to my laptop for notes during my meeting. I thought maybe Marriott's marketplace would have a notebook for purchase, so I asked Lynn and, again without hesitation, she said, "oh I think I have a notebook that I don't use." Sure enough, she went to the back and grabbed me one of her unused notebooks. The best customer service I've ever experienced at a hotel (and mind you, I travel for work). Lastly, while I was waiting in the lobby before leaving to my meeting, my coworker and I were craving coffee. We asked for two cups of coffee (intending to pay) and they insisted that the coffee was on the house. Thank you very much, Lynn and the rest of the Courtyard staff for going above and beyond and for showing so much hospitality. read more

Kind of a weird night as we checked in. Looked like some people were having a VERY good time in the lobby cocktailing and hanging out. Not opposed but they were a little rowdy. It happens. Staff gave us a quick check in. Very friendly. Room was nice and looked to be remodeled recently. read more

I stayed here one evening with my husband after an event we had in the suburbs. Everything seemed to be fine with this fairly standard suburban hotel chain. Unfortunately, two days after we checked out a $250 smoking fee appeared on my credit card. I called to resolve the false accusation since neither I, nor my husband smoke, never have smoked and certainly did not smoke that night. I was told that there was an overwhelming smell of smoke in the room the next day, however, it is impossible for a non-smoker to make a room smell like smoke. Unfortunately though, it is their word against yours. The General Manager told me that she stood behind her staff, which I understand, but I just wanted to be heard out, so I went to Marriott International who refunded the charge. Be careful when staying here. You, like me, may be falsely accused of smoking in the room and be charged $250. read more

Hotel is accommodating, however, the staff and housekeeping leave a lot to be desired. As a Titanium Elite member who travels frequently and who is almost Ambassador status. I am throughly disgusted by the lies that the hotel made in regards to contacting me during a recent stay concern. I left several items at the hotel and contacted the person on duty the morning of (a hour after I left) due to the commute to work. I was told I would get a follow up call and never did. I went back to the hotel that evening, I left my phone number and the person at the desk indicated that she didn't think housekeeping had checked the room. I indicated the seriousness of the issue and I was told that I would be contacted. I was not. I had to contact Marriott through the site and still wasn't contacted. I had to follow-up with a call myself and was told I would have a manager contact me in 2 days. This has been since 2/18, it is 3/2. My advice, spend your dollars elsewhere. No one deserves this kind of service. If the rooms are dirty, contact the media to report. Maybe you will get better service. read more

Expedia tricked us with prices that couldn't be beat, but for my money, next time, I'll go to the Wyndham down the street. read more

It's not the best place as its a dash on the beat up side, but the staff is very attentive and their is a pizza place attached that is very good! read more

Honestly I'll get right to it...this hotel has great service however one of the housekeepers stole my UGGS and nobody knew anything upon me asking for them. After complaining I still had to continue my reservation so you can almost guess what they did, yep, placed me in room 247 with filthy linen, towels, just the whole room was a disaster. I immediately ran downstairs and complained which they moved me to another room. Better btw. It was clean, but now I worry about thieves. One of those housekeepers took my UGG sandals, and corporate did nothing. read more

I stay in a lot of Marriott properties, and while they are all dependable I haven't reviewed many. However, I had such a great experience with staff member Lynn after my stay last week I felt compelled to leave one. First off, let me say the property was nice, rooms were good, etc. Everything you would expect. I expect baseline quality, but traveling as much as I do it's the small things that make a difference. People don't realize that when you have to be away from home on business a lot of the time the small courtesies people show you along the way sometimes make all the difference between a bearable trip and a pleasant one. Last week I left my room early and headed to the airport to fly home, and once I was nearly to O'Hare I realized I had left my iPad on the bed. I have dealt with enough hotels to know that I probably had a lost & found hassle coming my way. I called someone in my office to please track it down for me while I was on the plane. By the time I arrived back in California, I had not only a phone message but TWO emails from Lynn, first letting me know they found it (BEFORE receiving the call from my office, mind you), then letting me know she had spoken with someone in my office and was arranging to have it sent back. It was in my office the next day. I can't tell you how much that one "anti-hassle" experience impressed me! Thank you for excellent customer service; it cemented my loyalty to Marriott and will revisit your property whenever I am in the area. read more

The highlight was the free wireless internet 2.08 Mb/s down is impressive http://www.speedtest.net/result/903610085.png. The rest of the property is classic old marriott (except they did spring for flat screens). The gym is 5 pieces of old cardio equipment in a closet. Not the worst courtyard I've ever stayed at, but can't honestly say I'd stay here again. read more

Yeah Maria! Ok so this review might be as much about the north suburbs of Chicago as the hotel itself but let's just say it's top notch. Clean modern rooms, great lobby, crack staff, food, snacks, wish I could say I made use of the pool, yes pool. Did I mention crack staff? Let's hear it for Maria Godoy at the front desk. She should be a model. They could charge extra for her smile. She's beautiful and on point as gets stuff done. 'Nuff said. read more

My sisters and I were visiting from California and had a wedding to attend that was nearby this hotel, so we chose to stay at the Courtyard by Marriott in Glenview. Our experience was great. Staff was awesome and friendly at all times. Housekeeping was awesome as well (don't forget to tip them!) I am usually iffy when it comes to staying in hotels, but this one was clean, pretty quiet, and nicely updated for the price. I don't understand how some guests complain about such little problems on here and make them into a huge deal. After all, hotels are basically just somewhere to sleep at during a trip. read more

My sincere apologies to the staff and readers. My husband found my pants. My jeans were wadded up in the bottom of the garment bag. I was so dazed from jet lag (I know lame excuse) I didn't bother to root through every zipper. God help me, i'm sorry. read more

I traveled here with some colleagues in November and it was a horrible experience for all of us. Howard was rude, arrogant, and instead of politely answering the few questions that we had about the area he looked at us with squinty eyes, curled his lip and snarled at us. Disgusting and unacceptable. read more

Unfortunately the Sheraton was booked, so I decided to stay at The Courtyard Marriott while traveling on business. Call me spoiled, but I am used to having the option between tea and coffee to get my caffeine fix. Not here. Coffee only, wig powdered cream and refined sugar available. I am also used to ordering room service in the morning as I frantically prepare for the day's meetings. Nope. The bistro doesn't offer room service for breakfast or late dinner, when I usually need it most. No robes or slippers like the Sheraton and all of this (or lack there of) for $149/night. You won't find me here again. read more

Spend $144/night flip your pillow over in the am and find bloodstains apparently okay by this establishment. Manager will not respond to hotels.com to give refund. Hotels.com does nothing. read more

Courtyard by Marriott Chicago Glenview/Northbrook - Bodily fluids awesome!! - Hotels Near Me - Glenview, Illinois

Horrible customer service. Very poor experience. I had to stay at this hotel for a medical conference. I would have been better off to save my money and stay at a super 8. Upon check in at 1130pm, I was notified that the elevators were out of service and our room was on the second floor. We were not notified of the lack of handicap accessibility prior to arrival. My poor aunt who came with me had to lug her bags up the stairs with right sided residual muscle weakness from her recent stroke. I tried my best to help her, but I was pregnant and barely making it myself. When we finally got up to our room my aunt went to lay down and noted tiny black hairs all over her bed we called guest services... they were supposed to bring up some sheets. However an hour went by... and no sheets. We were exhausted after an 8 hour drive and simply wanted to go to bed! So after calling down to the front desk again sheets were finally delivered. Yet, icing on the cake we had to change the bed sheet ourselves. If this wasn't enough.... I had been in conference all day and just looking forward to coming back to the hotel for some relaxation. On my arrival I was welcomed by unmade beds, trash and dirty towels. It was 5pm and our room has not been touched by housekeeping. I called the front desk and asked if someone could please come attend to the room while we were out to dinner. The staff apologized and said the room would be cleaned. Of course I return at 9:30pm to find the room not cleaned. I was so mad. I mean we didn't even have toilet paper at this point. I called the front desk. They apologized again, which at this point is nearly insulting. They said they would send someone up with supplies for us as house keeping was no longer in. The poor guy who came up brought merely 2 towels..... when I explained that we need the trash out, toilet paper and wash cloths. He explained that he was an engineer and didn't know where these items were but he would try to find them.... I mean at least he was making an effort... yet it literally came down to him and I spotting an housekeeping cart in the hallway that we raided. Yet, this cart did not have toilet paper so I was taken to the housekeeping closet with him to garb some..... at this point I felt like the hotel should pay me to stay here cause I'm essentially doing their employees jobs I would not recommend this place to anyone! Save your money! You would have better luck at a lower scale hotel. I mean at least your room would be cleaned. Supposedly the manger is going to follow up on these issues with me... however I don't have a lot of faith that this will happen. As for my additional night of which I need to stay in town. I will be going to another hotel! I don't even care that I have to pack up move and unpack! It's worth it! read more