I like to thank the staff and nurses of Shasta Regional Medical Group , from the ER up to the surgical recovery unit on the 3rd floor, for your hard work. My husband last week was admitted to Shasta Regional for kidney stones, anyone who had kidney stones before knows how painful this is. We also want to say thank you to Bryan Rupp (RN), for all you did for him. Please tell Bryan that Dave Hargreaves says thank you for going above and beyond.This young man is a great contribution to your hospital , and you need more nurses like him. But over all everyone in your hospital was very nice, friendly and helpful. Thank you. read more

My friend recently accompanied her 83-year-old mother, who has dementia and a history of a brain injury with residual bleeding, to an appointment with Dr. Khalid Mohamood Md. They were under the impression that they needed to see him in order to obtain a referral to a specialist. During the appointment, my friend began explaining her mother's medical history and the reason for the visit. Unfortunately, Dr. Mohammad immediately became argumentative and repeatedly stated that her mother needed a specialist. My friend calmly explained that she understood this and that obtaining a referral was the reason they were there. Despite this clarification, he continued interrupting and raising his voice rather than listening to the concerns being presented. As the conversation became increasingly frustrating, my friend raised her voice in an attempt to explain the situation once again. She was then asked to leave the exam room, despite being her mother's primary caregiver, advocate, and support person. As she was leaving, she was reportedly told that she was no longer allowed in the building. The nursing staff were kind, professional, and compassionate when she later explained what had happened. However, she was unable to speak with a supervisor regarding the incident. Working with elderly patients, especially those with dementia and complex medical conditions, requires patience, empathy, and effective communication. In this case, those qualities were noticeably absent. Rather than taking the time to listen and understand the situation, the doctor appeared rushed, dismissive, and unwilling to engage in a productive conversation. Patients who cannot advocate for themselves depend on family members to do so, and that role should be respected rather than discouraged read more

Patient for over 10 years. No personal connection with your Doctors. Doctors change often and you're not allowed to consult with your Dr for urgent matter unless you can get an appt which is typically months out. Have gone without my RX multiple times due to front office staff not following through with requests, not submitting PA's, and when I try to explain the importance of my RX and aide effects of not being on it, they just say, "Sorry, you'll just have to wait." I ask to speak with my Dr and im told no. My insurance and pharmacy want to help but can't because of the Dr office neglect. They know they can act however they want because there is no accountability and you can't leave because there no Dr's in the area. read more

The doctors are great, the staff in the cardiology center are incompetent. The nurses in the cicu are also incompetent, and dangerous read more

Terrible. They formerly employed one doctor. He wasn't great, and was a make-work guy, who had me come in for things he would then sub out, so that he could take my height and weight, and send a bill for $125. Need a $20 PSA test? Sure come on in. Height, weight, and BP later, he refers me to a walk-in lab that needed no referral, then sent a bill. The receptionists once put my call on hold, and went to lunch. This is a level of Do Not Give a F that is hard to comprehend. Today, I learned that the one doctor quit last year. No replacement, not even a notice to his patients. Nothing. This place sucks, and they show little care or concern, and even less professionalism. read more

My nephew was in there for 3 or 4 days. Two days in Intensive Care on respirator, took him off respirator, took him out of intensive care. They told us he was going home the following day. They put him in a room far away from nursing station. We received a call the next morning telling us he was dying. Back inn Intensive Care and on respirator. I asked what happened. They never gave a clear answer. I heard that if you choose to go to this hospital, the next stop is the graveyard! This was true for my nephew. read more

2 weeks ago visited this practice as a new patient. Filled out all new patient paperwork , handed it in, and was told that someone would get back to us within a week to schedule our first appointment. Called today and was on hold for 15 minutes before a rude and very poor customer service person told me that their medical director has not returned her paperwork and she could not give me an estimate as to when that might happen. She then told me that in all likelihood my wife wouldn't get an initial appointment with a clinician until at least April. Very inconsistent information from one clerk to another. When I asked to speak to a supervisor she refused to allow me to speak to anyone but her. Today is Monday 1/25/25 at 2pm. Management can figure out who the rude person is that I spoke to. She then in an angry loud voice asked me directly what she could do for me. My response was "nothing." She made a terrible impression on a new potential customer. Stay away from this practice if this is the way they treat people. read more

They seem to have enough business and they don't want any new patients. Our experience is we complained that the doctor was not professional regarding my husband's allergy shots. Our experience in the past was Kaiser, which is a thorough allergy testing regime, but they explain what they are doing. We moved from a more medically intensive area. My husband made a crack, "Is the doctor a real doctor?" He was half kidding- half being serious. I think this shook the nursing staff. We got a letter telling him he no longer had medical coverage under them and that his comments troubled the nurses. My goodness, we wonder that they just didn't ask him about it instead of getting a two star review on Yelp which is what happened. read more

Phone calls never get answered. I have to call for any lab results. Staff is really nice but attentiveness is lacking severely

People confuse SRMG with SRMC. There is no ER, just some amazing staff. I've never waited in the lobby for longer than 10 minutes, and my FNP (Jennifer) is the best. Very attentive, and truly listens. read more

If the ambulance asks you which hospital say Mercy. Do not risk your health and dignity by going to Shasta Regional. I am contacting the Patient Advocate and possibly looking into a lawyer. I was there yesterday and the staff traumatized more than the illness. I heard from my family members that they think everyone is on drugs so the treat people like "dogs" when they need care. Compassion goes a long way if you're regretting your RN license or deep down inside your a "sociopath" you should choose a new career path. Also, Dr. Buckley stated 2 things to me than was not in my discharge paperwork. It must be noted that I have served in the military and have a medical background. As soon as they learned that they treated me different and gave me the needed shot to relax the muscles. read more

Dana Harbuck FNP is an amazing provider. She shows genuine care and is compassionate for her patients. The front office staff greets you with a smile and the back office is pleasant. I appreciate the professionalism at this office and would recommend this care facility. read more

If you want to bleed out in the ER then this is the place to go. And if the wait time doesn't kill you just wait until you get the bill, and watch for those out of network physician in a network hospital.... surprise!!! It's highway robbery and sadly when there are limited choices, standard of care goes out the window. No competition to keep them honest. The only reason I gave one star was because I had to. It's really sad this day and age a medical emergency can be devastating for a working class family, the current medical industry will be the downfall of America, starting with crooked hospitals such as this one. read more