My dog overdosed on his med in the middle of the night (yes, it was my fault ). Took him to the…read moreEmergency service within 30 minutes and the really nice night vet had his stomach empty in no time. He's doing great and the experience was really smooth. And pretty affordable, all things considered. I have one complaint, though. I called twice to the front desk to ask a couple questions about a prescription for my dog. The woman on the phone was not very helpful at all. She couldn't answer my questions and kept referring me to their website, not knowing where on the website I could find what I was looking for.

Overall, fine. I was a patient of this clinic basically ever since I got my first cat in 2018, the…read morestaff are amicable, appointments are easy to get, and they see you promptly and update you on your pet's condition often. I would give this place 5 stars. However, when I came in for my cat's yearly checkup in 2024, Dr. Sirkis had started the appointment accusing me of not caring for my cat's pain and was not willing to hear anything edgewise related to my cat's medical history once she had formed that opinion. When she found the mass in my cat's throat, her tone changed from rude to just plain awkward. "Oo... *wince* He has cancer." As I started to ask about his prognosis while crying and hyperventilating, she gives me a "Yea... Sorry" and "Well, when do you want to schedule the euthanasia?" I was shell shocked that someone who was supposedly regularly interacting with patients would so callously bring up putting down my child. I responded that I would make an appointment with an oncologist (who was infinitely more patient and sympathetic, shout out Dr. Kidd!), and she responded with "Well, if you want to go see someone who's going to say exactly the same thing I did, sure." After the appointment, I double checked with the nurse who came out with my cat to make sure there was truly nothing to be done. In contrast, she was super gentle and sympathetic, and she let me have a good cry. She was a real one for helping me keep it together. Later, when Dr. Sirkis called me with my biopsy results, she continuously brought up euthanasia over and over again. Nothing about keeping my cat comfortable or how long I might get to keep him around. Just "euthanasia" "when do you want to euthanize" "euthanizing would be..." It was cruel and heart wrenching. I asked her to stop talking about euthanasia and to never contact me again. She still sent me a generically printed get well card, rub a little more salt in the wound I guess. The issue is not that she wants me to consider euthanasia. It's that she was heartless and cruel in her demeanor. She was the person I was supposed to depend on during this process, and instead, she made the grieving process even more isolating and emotionally taxing. I felt uncomfortable even having to contact the hospital for more pain meds just in case I would have to talk to her again (in which, even though she knew my cat was in pain, would insist on only giving me a few days dose worth, so I would have to continuously make trips for more medicine, even though the oncologist was perfectly fine giving me a week or two's worth). I literally waited until only now to post this review because I finally moved and don't have to fear the possibility of this horrid shell of a person potentially taking out her displeasure on my other cat during an appointment. She's a terrible person, and since she was so willing to kick me down when I was low, I will say that her last name is perfectly fitting for a clown like her.

The staff is the most caring for pets, they really are compassionate - everyone from the front…read moredesk, to the techs, to the doctors. I love that you can get same day appointments in a pinch. Care and advice is excellent.

I departed a while ago from another vet due to their repeatedly jostling my dog's MAST cancer sites…read more(this uniquecancer is triggered by histamines) and insisting on tests to confirm an obvious condition. My my, what a difference experience the BAnimalHospital staff and doctors. They listen. Carefully. They are courteous, efficient and kind. No having to pay for tests to confirm what is already known -- unnecessarily. I think they are stellar. They are also proactive. There's usually parking out front (metered). The wait times are reasonable. Recommended!

Wow the vet is really caring and answered all my questions I had during my visit. The reason I left…read moremy previous vet for Campus Veterinary Clinic is because the previous vet just rushed us all the time and didn't feel like they really cared about the issues at hand. We have to do fluid therapy and they provided all of our options. We decided to do it ourselves and they gave us a tutorial on how to do it at home to save money. Great experience so far and glad I found Campus Veterinary Clinic

The staff here were rude, unhelpful, rough with my cat. They belittle you and assume the worst.read more

We've had to come here twice now. The first time, in 2023, our tiny kitten was diagnosed with…read morepanleukapenia. They were so kind, as we said goodbye to our tiny boy that we had bottle fed and raised from birth. The in house diagnostics are great. We didn't have to wait long at all for the test results. The 2nd time, we brought in our elderly girl. She was 16. When her vet turned us away when we came to tell them we were coming in (they told us "maybe tomorrow"), we headed here. She'd been sick a while, we knew it was coming. Of course, that didn't make it any easier. The staff here was absolutely wonderful. As soon as we walked in, they took us out of the lobby so we wouldn't have to sit with all the happy/healthy animals. They didn't question us, they saw her and told us we were making the right choice. They brought her a soft cat bed to lay in. They gave us all the time we needed to hold her and love her, until we were ready. No pressure. Then they allowed my 16 year old daughter to hold her beloved girl until she was gone. We were allowed more time with her. Then they gave us each a vile of her beautiful fur. We weren't rushed. We did everything on our terms/time. And our girl left this world surrounded in love. I would 100% recommend PETS Referral Center. I hope we never have to go back. But, we would of we had too.

Let me start by saying that I've been going to Pets Referral center for over 20 years now and have…read morespent close to $30,000 in that amount of time at their Emergency center because they are 100% worth it and I have Never had a problem with any of the doctors that we've seen there. My issue is with Dr.Kim Shaffer in Oncology at their specialty building. I was referred by my cat's doctor. As soon as she walked in the room I noticed that her demeanor seemed like she was irritated. Right off the bat She would barely let me get a word in trying to explain my Cat's complex situation before continually cutting me off. She even scolded me saying I needed to stop living in the past while I was trying to explain a timeline of how my cat's health had progressed to where we're at now. When I would ask about things to try and help my cat I was met with such hostility. I asked about cancer medication, she said none of them work. She told me there was nothing that could be done even though we don't have a definitive diagnosis that this is Cancer. I asked about palliative care as my cat's vet suggested she should be on reassuring me that Dr Shaffer would surely do that for us even sending over notes to Dr.Shaffer reiterating that. Well Dr Shaffer said she wasn't going to do any of that but would maybe only give her pain meds for me to take home to give by mouth when I told her it was hard to give by mouth since that's where the tumor is she acted like it wasn't her problem. I asked if she could give her an injection for pain instead which she's had in the past and she said No that wouldn't work, and that I should probably then euthanize my cat. I said she's still running around playing and eating and she snapped at me and said she's not eating! She's lost weight so she's not eating, insinuating that I'm lying to her. Everytime I turned around I was met with resistance in such a disrespectful manner and tone so I finally said to her why are you speaking to me so rudely i'm just just trying to help my cat by asking questions and why do you have such a lack of bedside manner towards me right now? I told her I was shocked by her behavior. what had I done to her to make her have this attitude towards me the minute she walked in the room and she said you just don't want to accept what I have to say which was not the case at all, I know that we're in a dire situation. It was her lack of Empathy and unwillingness to even give an inch to help my pet in any capacity while also being combative towards me, that was the problem. As a last effort I asked if we could at least run some bloodwork while we're there so I could get an idea of what my cats numbers looked like so I could make more informed decisions and she again said No! Bloodwork won't show anything. At that point I was so frustrated and I said this has been a complete waste of time and your refusal to help us with anything is unbelievable to me and then she said we're done here and I said yes we are and I said why would you waste our time if you're not even willing to do the bare minimum to help us navigate this. She then said I'm not going to take this verbal abuse and told me to leave the building! I've never been kicked out of anywhere in my 55 years on this earth. I said I'm just trying to be an advocate for my cat and I'm trying to understand why I'm being met with such hostility every step of the way and she then said I'm not giving your cat any pain medication now you'll have to go find it somewhere else. I mean, that is so INHUMANE to take it out on a helpless animal who's been waiting for this appointment for so long and not to mention UNETHICAL!!!! if you knew you weren't going to help us at all with even palliative care, then why would you even have us come in? She had all of our records weeks ahead of time to call us and let us know that. I had to sedate my cat and withhold food for 10 hours for nothing. I am still in shock over all of this as I'm sitting here watching my cat in pain. I've never had a doctor treat me like this and then act as if I'm the problem. I guess expressing discontent about the way someone is treating you constitutes as verbal abuse to her? So now my cat is still suffering and we have to try and find another Oncologist which is going to take so long. I'm just so disheartened. I've seen another oncologist here two years ago for one of our other cats that was given two months to live, and that Doctor was so helpful at making him as comfortable as possible giving us pain meds, anti-inflammatories, appetite stimulants, steroids, breathing treatments you name it and my cat actually lived another six months! That kind of caring made all the difference in the world. Unfortunately that doctor no longer works here. To treat someone the way this Doctor has treated me and to withhold treatment from my cat when we're at our lowest point right now with trying to navigate this difficult time is incomprehensible and completely Unacceptable.

I'd like to update my review on Modern Animal. When I posted the initial review, I had someone from…read moreMA contact me that same day and ask to speak on the phone. I will say that I do feel that my concerns and frustrations were heard and that they took appropriate actions to make it right. I have continued to go to MA and since have not had issues of my appointments being cancelled. I would also like to say, even with my original review, the staff at MA are ALWAYS very kind and attentive, and I feel that they have my dogs best interest at heart, from day one. I appreciate MA for contacting me and trying to make things right, and it makes me feel more confident in continuing using them in the future.

Huge thank you to Dr. Dianicia Valencia and the team for taking such good care of Ben today. I was…read morehonestly very stressed and worried when his dew claw injury suddenly became worse, especially after already bringing him in the week before. What I appreciated most was not only the care for Ben, but also the kindness and understanding toward my financial situation. The doctor took the time to explain every recommendation clearly, never pressured me, and helped work with me to find a treatment option that was still safe for Ben while being more affordable. As a pet owner, that level of compassion means a lot. Veterinary emergencies can be overwhelming, and being treated with patience and understanding made the entire experience so much less stressful. Ben may have been a little dramatic today but he came home safe, cared for, and already acting like himself again (especially after snacks). Thank you again for your kindness, honesty, and for truly caring about both your patients and their owners. We really appreciate you so much.

We love University Vet Hospital, but our first time seeing Dr. Schaffer exceeded every expectation!…read moreThe outstanding care we received with Nalu was truly next-level. I didn't realize a comprehensive eye exam was included in the wellness visit, which was an amazing, thorough surprise. Dr. Schaffer has such a gentle, patient, and calming energy that Nalu stayed completely relaxed the entire time. She walked us through all the results and never rushed us. It's rare to find someone with both incredible medical expertise and genuine compassion, and Dr. Schaffer treats your beloved pet like her own.

University Veterinary Hospital in West Berkeley is a fantastic clinic with a really nice, clean,…read moreand well-organized facility. They have a small parking lot, but there's usually decent street parking nearby. They're open Monday through Saturday by appointment only. I saw Dr. Schaffer for my cat Sophie and she was amazing. She was incredibly thorough, compassionate, and clearly very good with animals. The entire staff was great--professional, friendly, and attentive. I felt very comfortable here, and I think my cat, despite it being a new environment, felt relatively at ease as well. They're very transparent about pricing and never pressured me into getting any specific tests. They answered all my questions clearly and made sure I understood everything. The clinic gives out free treats for both cats and dogs, which was a nice touch. Their prices do lean a little on the higher side compared to some other clinics I looked at nearby but they provided close estimates over the phone beforehand. They offer basic blood/urine work and have an in-house pharmacy for some medications. They also do basic bladder ultrasounds, but for more advanced imaging, they refer out to other nearby clinics they trust. Overall, I highly recommend this clinic. The level of care and professionalism is excellent, and Dr. Schaffer especially was wonderful with my cat.

If you are in the need for an in-home euthanasia visit, I highly recommend Dr. Grant. We were…read morelooking for someone who would transition our adopted feral cat at home. Mer did NOT want to be in a carrier, his stress and anxiety levels were running high. Having the ability transition him in the comfort of our home was, for all of us, perfect on many levels. I called the clinic, explained what I what I wanted to do and they had me reach out to Dr. Grant via email. He was responsive, communicated all the pertinent details to me and we scheduled a date. My husband and I have "graduated" many furbabies in our lives so we are not strangers to the process, but when the day came, Dr. Grant arrived and went over the procedure one more time to make sure I would be at ease. He did not rush and Mer moved on peacefully. We still have four dogs who will eventually need help in moving on. It gives me great comfort to know I can reach out to Dr. Grant when it is their time.

Dr. Grant is wonderful and caring. He has helped us on three different occasions with end of life…read moredecisions for our dogs. The service he provides is invaluable. Highly recommend!

Great vet, compassionate, friendly, and wise. I've taken many of my cats over the years there…read more This hospital is pricey, but it's open at night for emergencies, and there is someone there all night, unlike other vets. They also have specialists there which are great!

Our dog is now 16.5 after working with Dr. Brown, Chelsea, and recently Ruby for 7 years (and…read moreongoing). Our dog has had many ups and downs, a couple ER scares, and Dr. Brown has patiently walked me through all of anxieties that come with loving a geriatric soul dog. In my mind, you're paying for time - his time, which he's generous with, and more time with your pet. It will always be worth it. I trust this team implicitly and hope they know what kind of impact they've had on our lives by giving us so much time with our dog and helping her live a good life.

No one picks up the phone during business hours. Called at least 5 times on different days…read more It is a real struggle to communicate with the vet tech. Common sense is not her strength; for appointments (can only be booked by email), she only gives days of availability not times. She rarely responds to emails in a timely manner, even when it involves medications for example that need to be received in a timely way. It is very stressful playing phone tag with her or reminding her to respond to emails. I really like Dr. Brown, but I cannot imagine how I can rely on this clinic when my pet is having an emergency and there is no one to speak to. Voicemail directs emergencies to a third party. It would be terrible to be unable to reach your veterinarians during an emergency. Their physical address maps to a UPS or a rug store so you can't go in person for an emergency either.

Our recent VCA in Albany closed and moved our records to this location. We've been here twice and…read moreboth times the staff and doctors were very friendly and open to any questions we had. Also, the crew was very friendly to our dogs and made them feel more relaxed. They are busy, so sometimes appointments are pretty far out. If they give you the option, they can place you on a waiting list and if anyone cancels you get a text for that available appointment. Compared to our original VCA, they have extended hours which is very helpful. Thank you all for your friendliness and compassion!

Great initial visit. Was able to ask questions to ensure my guy stays healthy for a long time. Very…read morecaring and adaptive to the animal (my pup has a lot of energy) ensuring the animal is comfortable and well treated. I wish my doctor's office exhibited the level of care they provided. Front desk could be better. In my multiple experiences with them, it's felt more like checking boxes than providing customer service (over phone and in office). Won't get into the nitty gritty (because all other staff was great) but I was able to notice differential service between me and other owners. Everyone should be treated with equal respect and care, would not want this to be mistaken as bias. My pup had such a good time, I dont think he will associate the vet with something to be scared of. Considering my pups story, this speaks volumes of the dedicated staff and the environment they cultivated