I was referred to Dwyer so emailed for a quote. I received a response and supplied need info. A few…read moredays went by and reached out for an update. A few more days went by and was asked for more info. I supplied that info right away. 5 more days went by and nothing. So I replied back that I was no longer interest as almost 2 weeks went by. They never responded so guessing they don't need clients.

I absolutely love my insurance company. They're affordable, reliable, and easy…read more I never have trouble getting through to anyone and the process is always smooth. They went over and beyond to help me with a claim and I'm forever thankful For being referred to them!

I was working with Jeri Lynn on trying to get a quote for my new condo and car and when asked what…read moremy current company was she asked why I don't stay with them in a hastily tone. Honestly thinking about staying with my current provider now even if it is more expensive. Young homeowners beware, it was not a stress-free feel good choice.

I have been with State Farm for over 30 years. Never have I had such a horrible experience. Was…read morepromised help by David, he dropped the ball, which resulted in an issue with my policy. I then talked to Rick who then proceeded to scream at me. He berated me, yelling at me,shouting that he that did not care if I had all of the emails and texts between myself and Nick to show this was his fault. He continually interrupted by screaming so I could not speak. He would not let me get a word in, I had to shout to be heard. He was extremely volatile. I told him I would be contacting main office about his extreme behavior, he laughed, said go ahead, they wont do anything anyhow. This man needs to be fired or needs major anger management help. After being a lifelong customer (with the majority being with this agency), I have NEVER experienced this extreme incompetency and horrid behavior from agents. Do not go here unless you like to be verbally abused!!! The same day we received a letter stating we were going to be dropped by State Farm because of an insurance payout from our house being robbed in '2016 and then have roof damage from a really bad hail storm in '2020. WTF???!!! I thought that was what insurance was for?! Like a good neighbor State Farm is NOT ON YOUR SIDE!!! State Farm after 30 years and no problems was great. 2 problems in 5 years and they drop you. Not what my family and I expected in a good insurance company. Very disappointed and hurt. Life goes on I know but if this is the way they do business, I hope everyone knows.

No one really thinks of insurance and thinks of seamless transactions and stress free…read moreconversastions. But I've been with Matt Deck as an agent and I stayed with him when he became is own agency. I tried out several big name competitors prior to Matt but his system, approach, prices AND customer service is beyond compare. My home was damaged in the ice storm-Matt had everything resolved including a check in a week. I purchased a new car on the weekend, Matt emailed me my new policy and cards without hesitation. Big companies never did the leg work for me. In fact, if I wasn't a new customer, I felt like another number..waiting on hold..... Not only does Matt beat the big company prices for me, he treats me like a friend and makes my stressful life a lot simpler by taking care of the things he's an expert in.

From the owner: Matt Deck Insurance Agency is a leader in providing quality protection for hundreds of individuals,…read morefamilies and businesses throughout our Tri-State. Providing superior customer service and low rates along with our ability to understand our customer's coverage needs drives the success of our agency.

No matter who answers the phone in Roger's office, they are always super knowledgeable and know…read moreJUST HOW to handle my question. From purchasing a new car and adding it to my insurance quickly while I am at the car dealer, to filing a claim about a broken windshield. Anna even called the windshield company and took care of the claim paperwork and even called the company for me. I really feel very lucky to be their client.

From the owner: Drivers who switched to Allstate saved even more than before. Call me first to find out how much…read moreyou could save. Only an Allstate agent can give you a fast, free Good Hands® Coverage Checkup.  You'll see what coverage you may need and what discounts you deserve. Are you saving all you can?  Don't Hope So. Know So.

Theresa and her staff are awesome!! I've had the pleasure of working directly with Kathy. she was…read morevery helpful, knowledgeable and prompt in returning my phone calls!! Thank you guys for all that you do

Craig is very helpful and kind. Called in for an auto quote for my son, ended up getting a better…read morequote for my renter's insurance and saving money in the process. I'm definitely switching to Craig and Theresa. And once my son gets a little more driving time under his belt, he'll switch over too.

Gavin was patient and thorough with my review and questions. He is always available and helpful. I…read moretruly appreciate the service and highly recommend.

Brad Robbins and the staff at his agency are the top insurance pros to work with in Cincinnati…read more Brad is one of the most trustworthy and knowledgeable insurance agents around. He truly cares about making sure my assets are covered. He looked at my home in detail and reviewed coverage options with me to make sure that if anything happens, we are covered by State Farm. Do yourself a favor and connect with Brad and his team on your insurance.

This company refuses to pay claims that are clearly covered in my policy. After providing clear,…read moredocumented evidence that Allstate's proposed roof repair violates Ohio Residential Code requirements, Allstate's claims department has continued to violate my policy and Ohio Administrative code in denying coverage. Facts and documentation do not matter to this company. My contractor said he's never seen anything like this. Specifically, this local agency has been copied on every email and refuses to get involved. Jack himself, the owner of the agency, has essentially shrugged and deferred to the claims department that continues to clearly violate Ohio code and the clear coverage in my policy. When you need support most, this agency is unwilling to provide it. Insurance companies earn their reputation when it's time to pay claims--not when they're collecting premiums. Based on my experience, Allstate failed that test. If you want to pay money to a company and never have them fulfill their end of the agreement, then this is the company for you. However, if God forbid, you ever need to file a claim against your insurance policy, run fast from this company.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in Cincinnati and we understand the need to help insure what matters most to customers. I'm passionate about helping others because service is what matters in the time of need.

I honestly do not know why it has taken me this long to post this review. I have been insured by…read morethis agent in his office for almost 8 years now, and they have been magnificent. When I relocated to Ohio, got a new job, and a new apartment, State Farm was there for me. I consistently paid on a policy for years through this agency, through this office, and almost 2 years ago was in a car accident that totaled my vehicle. Let me tell you how amazing this office is: I had a rental car within one hour of my accident, I heard from a claims adjuster within two hours of my accident, and I received a check for my totaled vehicle in less than three weeks. If you ever wonder where your money is going when you pay insurance, or if it is worth paying insurance, stop wondering... most especially if you're smart enough to work with this office. Your money is going towards great coverage, kind people, and reliable service when you need it the most. Thank you to everyone in this office who has always made any auto issue I have ever had your number one priority.

From the owner: Our office strives to provide you with an understanding of the products and services State Farm…read moreoffers while focusing on the needs of you and your family, in order to create an insurance program that is suitable for you. We have many years experience in auto insurance, home insurance, life insurance, health insurance, and business insurance. License #: OH-27285, IN-3517896

Alex worked with me to set me up with an amazing plan! I didn't understand a lot of it but he went…read morethrough it with me slowly and detailed. Really appreciate all he did! Recommend this office and Alex to everyone

Austin Wilson, great associate, he was nice about everything and always had a positive attitude…read more Not many people are like that. All employees should be like him

Highly recommend Allstate and this agent. Signing up was easy; the team is very friendly,…read morewelcoming, and professional. I saved money and have better coverage.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Allstate provides quality insurance that's reasonable and easy to access. Please contact me, I would love to speak with you to serve your insurance needs.