When I book for an ombre appointment here for the same day I didn't expect to actually get one…read moresince it's a last minute thing but they were able to book me with Tania. I didn't know she was a junior stylist until I was already seated, I noticed the she were asking her colleagues for opinions/suggestions and that's when I realized that she's probably a junior stylist. I wanted to get a very light blonde ombre and because I dyed my hair red before it was really hard to get to the colour I wanted. Brittany, Nicole and Stephanie were really great on giving Tania their suggestions and tips on how to come to the most possible colour i wanted. It took us over 4 hours to get my ombre done since I had red dye before. Tania was very patient and nice... and I like how she's not overly talkative, I hate it when when my hairdresser talks too much when all you want to do is relax and read your book. The ladies here are all very nice and helpful, nice ambiance! I'm not sure why is there reviews regarding the service prices. I think it's pretty reasonable, it's almost the same prices as everywhere else. Though I paid cheaper since I got a junior stylist but even then I think a master hairstylist is a fair price. Keep in mind though that it's easy to miss this place, there's no signage on the window that says Mint Lounge, apparently the sign is high up.

I booked an appointment last week and said my hair is very curly. Not wavy but curly, so I need…read moresomeone who is experienced with curly hair. I was booked with a very nice young woman, but I don't think she quite had the experience to cut my type of hair. I am not very happy with how my hair looks. Several days later I took my mother to a salon and they asked if I wanted to get my hair cut too. So it's not just my opinion that the cut was not very good. I think the person booking the appointment did not listen to my request.

Great place, ask for Laura...best stylist you will ever find. She is also a devout Christian so if…read moreyou need encouragement or just someone to talk to if you are hurting...see Laura.

I had one of the most unprofessional salon experiences I've ever encountered…read more I arrived for my appointment and sat in the lobby for 10-15 minutes with no one at the front desk to check me in. Not a greeting, not an acknowledgment--nothing. Eventually, I had to walk into the salon myself and ask if anyone could assist me. At that point, I was told that I had arrived 10 minutes late and that my appointment would not be honored. This is simply false. I was physically present in the space the entire time. Instead of taking responsibility for the lack of front-desk staff or checking their own system, they chose to deny reality and blame the client. When I asked to speak directly with the stylist assigned to my appointment, I was told she was already with another client. That raises an obvious question: how did another client get slotted into my time when I was already there waiting? This was clearly an internal scheduling mistake, but rather than owning it, the staff doubled down, lied, and refused to help. I booked this appointment two months in advance, planned my day around it, and it was especially important as it was right before my birthday. Instead, I was dismissed, spoken to condescendingly, and left without any service or accountability. Mistakes happen. What's unacceptable is gaslighting a customer, refusing responsibility, and hiding behind excuses instead of offering a solution or even a basic apology. If you value professionalism, honesty, and respect for your time, think twice before booking here.

Awful experience. After 4 hours salon session, I had to leave with damaged hair, involving…read moreprolonged bleach, dyes, & harsh chemical processing. 3 different (not matching) colours. Two days later, I had a trip abroad with a damaged hair. When back to Burnaby and contacted the salon, no excuses, just bla bla bla. "It depends on your hair"! Not professional at all.

Loved my experience with Younwoo! A very relaxing visit with a great new cut, thank you!…read more Younwoo's professionalism and attention to detail for my cut were both appreciated by me. 100% recommend her talent.

I've seen Kristi, Kim, and other folks over the years and always had great experiences here! my…read morepartner sees Sarah and has had great cuts here too.

Michelle is a wonderful artist and created the exact shag/wolf cut that I requested. She took time…read moreto show me how to style and look after my new tresses, using the curling iron and sea spray. She made sure I was liking things as she cut, which I really appreciated. The atmosphere is funky and colourful. The front of house person is kind and schedules your next appointment when you're finished. Will definitely be back :)

a new place for me. I had Ana cut my hair. I'm quite happy with the cut she gave me and I'll see…read morehow it looks in 2 weeks from now. I would recommend them. It is very difficult to park there if you're coming by car.

I like the atmosphere. Calm and relaxing with lots of plants. Charlotte is always making great…read moresuggestions when I need some. I am always happy by the hair cut, and get lots of compliments.

Under the guidance of owner and seasoned professional Anthony Crosfield, the entire staff at Union…read moredeliver a unique, high quality, low-key salon experience. If you want a truly great cut and/or color, in a fun atmosphere, Union will deliver.

Chris is the undisputed hair colour champion of my world. In fact, my mum loves my…read moremulti-dimensional highlight-y dark chocolate brownish/red colour so much that she made Chris her stylist as well. Happy! Chris has another hairgod-like talent - he does the sexiest, shiniest, bounciest and longest lasting blowdries that I have ever received. Thank god this salon is blocks from my house - I am never more than minutes from pretty hair.

Nice location between Georgia and Alberni…read more Space design is efficient, taking advantage of the vibe along Alberni which is now a strip of higher end luxury boutique and fine dining. Stylists are great.

Found someone special in Kye Sim, a Vidal Sassoon trained stylist at the downtown location. She…read moreunderstood immediately my desire for the type of extra-long, invisible layering in my long hair. Cut comes out perfectly every time. The online booking system, friendly front desk staff and gorgeous salon round out the experience.

This is an example of how just One Weak Link can detriment an entire team…read more Here's what happened.... On a rare occasion I will mention names only for the purposes of management to be aware. Names provided on their website. Sitting in my styling chair and having Kim take care of me, I was actually quite impressed. Not only was she a delight to deal with but she's an absolute expert at what she does...I received exactly what I was looking for. I was really enjoying myself...the energy, the vibe and knowing I was in good hands with Kim who was cutting my hair for the first time. I was in this Zen place thinking to myself in my chair ....finally I found my salon. ........................Until At the end, as I was checking out.....Luna charged me $120. I reminded her that actually Kim's fee for a woman's cut on the website is $100. She mentioned that this is the minimum and that it can increase based on the length of hair, quality of hair...and this and that....which is funny because they call you before the appointment and ask you all that stuff, but don't mention any price increase, until you have to pay....lol I asked her again and she said, the website is not accurate... wow...ok.... Anyhoo, I did find it a little disingenuous especially considering that Kim my stylist mentioned it was easy to cut my hair because of how healthy it is...so why the extra charge then?..... Anyway, moving on....Kim gave me a great cut and she's worth every dollar. What really pissed me off was something else..... I was paying cash, and as I handed Luna my bills she asked would you like change back? I said yes. Twice she asked me and then gave me this look like you're not leaving a tip?! She asked me again, you want ALL of it back?...Yes, I said....As I wanted to manage the tip situation with Kim herself upon a little chat before heading out. What made this even worse was, as Luna was giving me back my change...she dropped every single nickel, dime and Loonie on the desk. Before giving me ....this judgemental look. Every single minute of that enjoyable experience in that salon before checkout crashed and burned. Ok....I'll tell you....it wasn't even the money. I felt judged. I did speak with Kim afterwards outside only to be fair, as I wanted her to know, because she is a great stylist. However, it is exactly due to people like the front desk girl Luna cashing me out that I will not return here. I'm sad to say. Hair salons are like any other businesses. Reception is everything. The first thing the customers experiences and the last thing the customer leaves with...either brings them back or not. Interestingly, Upon arrival, the front girl was someone else and her energy and service matched an upscale environment, professional and courteous. Pity for them she wasn't the one at the front as I was leaving. If you are the reception for the evening, it is not your business how much tip clients leave or choose not to leave. It is however, your business to problem solve which she didn't do. At all. "The website is not accurate" is all she gave me with a blank stare. She didn't even attempt to ask or consult my stylist about the fee confusion, or to ask management to look into the matter and honor what could have simply been an honest misunderstanding. She just dropped my change as you would throw a street performer without a second thought, as to customer satisfaction or your own professional responsibility to the salon and its owner. If it weren't for Kim's great cut they'd only get 1 star.

So this year , i had to cut my hair really short so i chose the best rated one on google. To my…read moresatisfaction, they were actually 5 star service provider. Beautiful decor ( even though shower curtains were all over the place, due to covid ) but the place looked neat and clean along with good n simple decor. Proper safety measures were taken from sanitation to face covering at all times. There is a small area for kevin retail products which you are not pushed to buy if you don't want them. (Plus point coz if anyone is interested to buy , the person will ask just like i did) yah! I got the "against the gravity" hair spray for volume and it is amazing. Not too sticky n heavy and not too light. My hair stylist patiently listened to my requirements and respectfully suggested her options. I liked the overall look of my hair and especially her own hair. Just stylishly perfect to the personalities.