I am 100 percent disabled. During a phone call Heather threatened to shred my files. There was a…read moremistake in the filing. The owner supported their bad behavior and told me to go somewhere else. We are a disabled Veterans. The out come is ; They refused to file the addendum. A client should never be treated so poorly even if they are just on disability's

We made a big mistake by ignoring the negative comments about ATS advisors, and we proceeded to do…read morebusiness with them. However, the quote that we received upfront for our tax preparation was considerably higher than what our actual invoice ended up being. While I'm happy that they adjusted the invoice, the communication from their office left a lot to be desired. I received an email to tell me that we were missing signatures on our e-doc returns when I had already emailed to confirm that everything was ready to go and to be filed. At the same time they told me that my taxes were not filed because I had not paid the invoice which was sent to me 16 hours ago. At no time that I know that the invoice needed to be paid upon an email receipt. I went directly to the office to pay the invoice on the spot and no one could tell me what signatures were missing. Very frustrated with the quality of service and the communication or lack thereof.

Without question the most responsive, the most caring the most kind and the most understanding…read moreinsurance and tax professionals. The owner is an exceptional individual. The insurance and tax professionals on staff will take care of you like you're family. There are very few businesses left that operate like GN does. Thank you for always taking great care of me even in times of great stress when I wasn't at my best.

i called several CPA offices, and Neville from Great Northern Tax was the first one to respond back…read moreimmediately. He was very knowledgeable and helpful in helping us find a better solution to our unique situation. We will be recommending him to our family and friends for any tax needs. Thank you Neville.

I have used downriver income tax for over 10 years. I have always had excellent service and been…read morevery satisfied with their service. That's are very knowledgeable, professional, quick and thorough in their tax preparation. I've used them for estate taxes, taxes when selling Canadian property and family annual income tax. I would recommend them highly. They also do financial advising.

UPDATE: January 27, 2025 - Being 78 years old and wanting to get records of my personal income tax,…read moreI called this place today to download my complete tax records on my PIN drive to transfer to another tax agent. I was told by, I assume, the owner of Downriver Incomtax that ALL of my tax records were deleted. I believe deleting my tax records from their files is illegal since they must keep records for the IRS for possible auditing. I believe any reputable company would keep tax records for at least 10 years. Is something illegal happening that I am not aware of? Did this company cook their books to avoid paying taxes on my payments over the years? Those are questions that popped up in my mind. Anyone in their right mind may have the same thoughts, along with the IRS. My right is to post my beliefs without being condemned and taken to court. This guy said that he talked to an attorney. I believe that he wouldn't have to talk to an attorney if he did nothing wrong. The beliefs are simply beliefs every American is entitled to. The following was posted on Aug. 20, 2024: Retired with fixed income. DON'T WALK AWAY. RUN AWAY. If I could give minus five stars, I would. I wanted to enter tax-deductible info in my 2022 and 2023 personal income tax DURING THE 2022 & 2023 YEARS, but this company failed miserably. This company failed to enter this info, causing a loss of A RETURN FOR over $300. I notified them after I realized THEIR mistake and asked for a revision to be filed at their expense since it was THEIR MISTAKE. They said I would have to pay $75 each year to file the revision. Are they sick? It was their mistake. They received the info on time during the respective years with their cocky attitude. IT IS EASY FOR THEM TO TAKE ADVANTAGE OF A RETIRED 77-YEAR-OLD.