Worst experience ever. when you're already nervous to have someone drilling in your mouth, then to be subjected to to loud irritating frantic music that is so upsetting you want to jump out of the chair, but you've already paid them so you stay. could it get worse? yes! Then he starts whistling, LOUDLY, at an ear piercing high pitch. could it get worse? yes. I asked him to turn the music down because it was making me nervous. He didn't care. He said, you'll be out of here in a few minutes. Could it get worse? Yes! now my entire jaw is swollen and infected. DO NOT GO TO THIS ENDODONTIST! read more

The absolute worst experience of my life! i was not listened to and treated like the rest of the 99% of people that the dentist sees, except I am not the rest of the 99%. I just can't believe I told the dentist 3 times I was in pain and he somehow thinks the antibiotics and steroid will work in a matter of 4 to 5 hours lol and it won't. I just cried and cried and cried because I felt I wasnt heard when I felt so debilitated. I literally balled my eyes out. I would never send my dog to this man let alone another human. What a monster of a man. I'm definitely calling the dental board..... read more

The front office staff was nice but all clinical staff was rude, unprofessional, trying to rush you out the door and didn't care one bit about their patient. I will never return to this office and will always recommend others to go anywhere else for care. read more

Amazing!!!. I had an abscess tooth in an old root canal, and was referred to Dr. Sheats, they were able to get me in quickly for an appointment. had work done in the Murfreesboro office. I also had work performed in the Charlotte location. Dr. Sheats was so gentle, and explained everything in detail regarding treatment required for the infection follow up care . She eased all my fears! the staff is amazing efficient and friendly as well. Thanks!! Dr. Sheats !! read more

I was honestly terrified to get a root canal after all of the horror stories I had heard. Mine was painless and professional. Everyone was extremely patient with my anxiety and Dr Sheats even had me laughing during the procedure. I'm not afraid to have another when it's necessary as long as I can go here. read more

My dentist referred me here for my root canal and I had never been here or heard of this place before but WOW! They are amazing! Very caring and curious! They got me right in with no wait at all, explained the finances before they started and were finished in about 1 hour! I went back to work and had no pain what so ever the rest of the day and night! I would highly suggest going here if you need a root canal done. Top notch! read more

"You need that abscess taken care of right away", my regular dentist said. My wife had a good experience with this group several years ago, so I was more than willing to go. What had happened was that many years ago, the dentist did a root canal and used temporary materials under the cap. Bacteria got in there and rotted the bone. "Here, we only save teeth", Dr Sheats said. He quickly diagnosed the problem and outlined the treatment options. Instead of the normal three tooth roots, I had FIVE. The previous dentist missed the other two. Dr. Sheats dug in there and started the process to drain the infection. In the second visit, my cap was back on and the bone was already healing well. He moved quickly between several patients. The staff was on the ball and had everything ready for him. read more

I had an appointment for my son and on the way my car broke down.  I was unable to make the appointment.  In the haste to get my car and family off the highway I failed to call and let them know the situation (apparently unforgivable mistake).  In the month or more since then I have tried to reschedule several times and am told that because I missed that appointment that I am unable to make another until the "administrator"  unlocks my account to do so.  I am told by the receptionist that she will have the "administrator" contact me and to expect an email.  I have not gotten a call or email or any other communication for that manner from said "administrator".  I got what I was told is her direct phone number, don't get to excited; it goes strait to voice mail and the box is full and can't except messages. Not sure what they administrate but it is not the patients or her phones mail box.   I have never worked so hard to get someone to take money from me.  I expect that the Doctors are great, I wouldn't know personally.  What I do know is that the office staff and especially the "administrator" may be the worse I have ever seen.  If you need one of these Doctors good luck making an appointment! Joel Lord read more

Had a great experience with Sheats Endodontic Group in Murfreesboro today, everyone was very professional the wait time was short and DR. Jan-nee Sheats- Mathis was very on point and had the procedure finished very quick and the Dental assistant's new their jobs, thanks Sheats Endodonic Group of Murfreesboro. read more

The wait time at this office is Horrible! They pack and stack appointments with only one Dentist available, the average wait time is a least an hour in the waiting room and another 30 minutes in the preparation area . After an hour and a half of waiting, then you will see Dr Sheats.... The Customer service at this office reminds me of Walmart! Hurry up and Wait!!! read more

I had been going here for years and was never afraid to have work done. Doctor Jimmy Sr (daddy Sheats) was professional, compassionate, and talented. Unfortunately I can't say the same for the son. I enjoy music, probably more than most people, but did NOT enjoy having a needle jabbed into my jaw to the beat of rockin robin! The song ended with him singing "tweet tweet your breff stink". That was 4 tubes of novicain later. After the 3rd he proceeded to drill, I was having a root canal, I proceeded to scream. Longer story shorter, my whole head was numb except for the tooth and I was rescheduled for this Monday with an inch deep hole left drilled into my tooth. My right eye wouldn't close for almost 3 hrs! I had gone back in to ask if this was normal. "You should be ok with in 24 hrs!" And walked off. I wasn't for almost a week. Severe headaches behind my eye, twitching and jumping you could see from across the room, and impaired vision. Apparently he hit a nerve while rocking out in my mouth. Thankfully it is ok now. I was charged over $100 for thi horrible experience. I cancelled and went elsewhere on Monday. Quite frankly I was terrified to go back. I was also terrified to go to the new place and had to be put out. I will NEVER go back to this place.....traumatised for the first and last time read more

My mother made an appointment for a consultation for a root canal and had a great experience with the father and had a horrible follow-up experience with the son. The son was very unprofessional, arrogant, and sarcastic. The son really needs to learn to take a more professional and non-leisurely tone and approach with his patients. Just like the metaphor, a rotten apple spoils the bunch. That rotten apple just received 2 stars. read more

If I could give negative stars , I would in a heartbeat!!! Jimmy Sheats is a QUACK!!!! He did 3 root canals and EVERY SINGLE ONE had to be redone, due to his incompetence!!!!! One even had to have a surgical root canal!!! I should have sued this moron, but I didn't. DO NOT GO TO SHEATS ENDODONTICS!!!!! Anyone but them!!!! read more

I went in to have a root canal in May 2019. I had been to this place years earlier and had an ok experience with Dr. Jan-Nee Sheats. This time I saw Dr. Griffin. I was ask to pay the full amount before the doctor ever even came in the room. After x rays, and being told there was no decay under my crown and no infection I was told I needed a root canal. Against my better judgement I let them convince me I needed one. After insurance, my share was $640.00 which I paid with my debit card. Two hours of sheer torture later, I was told she could not do the root canal due to calcification of my roots to come back on June 6. I did. To make a long story short, she was not able to do the root canal that I had already paid for. She told me I would get a partial refund. I ask for my refund before leaving and they told me they had to send it through Ins. first and it would be a few weeks. Well now it's been a few months and still no refund. I have called their office multiple times and they say someone will call me back but they never do. I would never recommend this place to anyone and if you do go you need to pay with your credit card so you can at least dispute the charges if your visit turns out like mine. I ended up going to an oral surgeon and lost the tooth because of them and am now waiting on it to heal so I can get a bridge put in. Thank goodness it is in the back of my mouth and does not show. I will never go there again if I have to drive to another state to get a root canal. read more

DO NOT go here for a root canal, I had a root canal done by Jimmy Sheats on tooth #7 and #27 in the front,one on top and one on the bottom. He broke off my tooth completely at the gum line IN THE FRONT OF MY MOUTH during the root canal on the top, and my dentist said it was not restorable. So they charged me $2,200 for 2 root canals and then I had to fork out $3,700 for an implant at my dentist , he did give me a partial refund of $400, but that still left me paying $1,800 for a root canal that was useless. Then the tooth on the bottom later broke and now I'm having it retreated (another root canal) because it was still infected. I have talked with him several times about this and all he says is "I have done nothing wrong". Well, I'm seeing a new endodontist that guarantees his work and if he can't save the tooth then there's no charge, so if you want your teeth broken and to be charged for it, go ahead and see Sheats endodontics... read more

If you are referred to the office in murfreesboro please run. Do not take a child especially a special needs child with you. She said something because the child was sitting in the floor. Then he went into exam area. She told me she was going to have me to leave if he didn't calm down. Well we get out his tablet and she comes out of her office and told me he needed to turn it down and to quieten down. He was being quiet. It wasnt like they were packed. Only us and another family. They weren't happy about the way we were being treated either. If you don't want kids going to the back then SHUT THE DOOR. That simple. They are the absolute rudest place I've ever been to. Oh make sure you turn off your cell phone if you stay. Actually they aren't even worth a 1 star. But I had to rate in order to write a review. read more

I have been a patient of Dr. Jimmy Sheats for 34 years, when he started in Nashville, Tennessee, never had a bad experience. I was given pain medication after each root canal, only had to take medication for 48-72 hours. unfortunately I have had three, I was referred to him by my dentist. Whom has been dentist since I was 8. Dr. George Butler. One of the best dentists in Nashville TN. read more

We had been referred to Dr. Sheats for a root canal for our 9-year-old because she needed sedation because of a fear. Shortly after we got there, she was taken back, but I was not allowed to go with her. Less than 10 minutes later, I hear a piercing scream and crying, and I was still not allowed to go back there. I was finally allowed to go back, and she was shaking and huge tears going down her cheeks. The assistant was speaking rudely to her, and told me I could go stand in the corner. I continued to hold my daughter's hand. The proceeded to put another needle of (I'm assuming) numbing stuff in her gum and she screamed, again. I told the lady and dentist I had wanted her to be sedated. They rudely told me she was receiving double what they normally give. I told them I didn't think it was working, and they made me feel like I didn't know what i was talking about. The dentist (apparently the son) was arrogant, as was the assistant. They didn't care what I had to say, and my daughter was very uncomfortable. The dentist started to drill and my daughter screamed at the top of her lungs. It seemed as though she was feeling what he was doing. Finally, the dentist said we would have to come back because she wouldn't calm down. He told her she would have to go through all that pain again because she was behaving that way (seriously - what dentist says that, especially to a child?!). The nurse made a comment about me being on Tenncare, for which I said we had insurance through my work, and she later apologized for making that statement. My daughter's experience was quite traumatic for her. She said she never wanted to go to a dentist again.... exactly what I wanted to avoid. I don't think they numbed her topically before administering the Novocaine. I found another dentist who did IV sedation a few days later. They put a gas mask on her before giving the IV, and she IMMEDIATELY became "loopy" and doesn't remember a thing. Therefore, I can only come to the conclusion that they never turned on the gas for her at Sheats or they did something wrong. There is no way they had it on double the dose and she was the way she was, especially after knowing it does work on her with just a small amount a few days later. I will never return to Sheats. The assistant and Dr. Sheats (Jr) were very arrogant with no manners to me or my daughter. The assistant was also quite rude to fellow employees, and I was embarrassed for them, too. I felt like they treated her like a rag doll or animal... Never again. read more