shoes are advertised buy 1 get on half off. majority of the shoes are excluded from the offer, but…read moreyou don't find out till you go to pay. it's false advertising from the store windows. just a lure to get buyers into their stores. pretty foul.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

I have had foot surgery and bought shoes from this store, mainly because I was told I could wear…read morethem inside and return them to get my money back within a month if they didn't work for me. Well, 8 days later and after wearing them in the house for about an hour total, I went to the store to return them last night. I was told that I would not be able to return them, except for credit on future shoes. The shoes were in good condition. On the bottom of the receipt I noticed that it did state that the store can refuse a return for any reason, after the fact. But, that is not what I was told. I am not a negative person, but I don't like a store to lie and take my money. I don't want it to happen to anyone else.

My wife found the shoes she wanted with no help from the staff. We asked for help but got none…read more The 2 staff people spent all their time talking to each other. They where not trained or aware enough to help us. We asked for a specific brand and where told they had never heard of it. Then we found it.

Just finished shopping at The Walking Company at the Independence Mall in Independence, Missouri…read more My mom has had really bad plantar fasciitis pain for a while now, exacerbated by memory foam tennis shoes. Thankfully we were helped by Daniel M. today, who was extremely patient, knowledgeable, and helpful about the needs of my mom's feet. He provided great customer service! We felt comfortable purchasing the shoes and compression socks from him, because he genuinely believed in the products and didn't try to push sales (which would have completely pushed us away). My mom's feet are already feeling better. We would recommend this store if you're able to get Daniel to help you!

Maybe it's just the one clerk, but the customer service is utterly atrocious. Waiting in line at…read moreanother store I was chatting with a man who also experienced rude service from the same woman. I wrote to the company. Too bad. The store is otherwise nice.

Beyond Exchange is my complete go-to store. I can go in to buy an outfit and shoes and leave with…read morefantastic house decor too! You can always count on supreme customer service, in a very soft way. I always appreciate how willing they are to help, with every request!

This place is beyond trash. I went in there with clothes I worn once and most still with tags on,…read moreand this lady with no happy bone in her body had the nerve to say "all of these clothes were worn out and a lot of wear and tear". I will never go there ever again and so should you. If you do go beware of the ass with the long brown hair she'll talk crap on your clothes.

The store is disorganized and the employees here are rude. There's not much value here.read more

I have been looking for a very specific pair of shoes. On the Kohl's website it said that this Blue…read moreSprings location has a pair in stock. I called and asked to put them on hold. I verified the brand of the shoe, the name of the shoe, the color of the shoe, and the size of the shoe with the associate. He confirmed everything. I was unable to pick them up, so my mom graciously picked them up for me. When I saw them, the color was not right. I specifically verified the color of the shoe with the associate. Now I have to make a trip to Blue Springs, which is not close, to return the shoes and get a refund. It would have been great if the associate could've verified the color correctly.

Came in to pick up some shoes I had on hold.Employees behind counter were very slow.Finally got to…read morecounter and told them I had items on hold. Was told to step outof line and wait for someone to bring it up.After 5 minutes someone else walked up to me and asked for my email? I re-explained it was a store pickup.She went andgot my shoes from behind the counter and said the clerk misunderstood.At that point there were 6 people in line. No apology whatsoever.Stood in line again and was irritated...Limited sales offers and soso service at best here.

I like Dicks but aren't they all pretty much the same? Tons to choose from and occasionally running…read moregoods deals. New store so everything looks neat and new. Staff is very nice and helpful here. No complaints!

I went to footlocker today April 19, 2022 to look for some shoes with my brother in law and my…read morefriend. When we went in a gentleman asked if he can help us find anything and we said we were just looking, another employee behind the counter said "oh you're just going to look and not buy anything". At that moment we knew we weren't welcome there. My friend asked if they had any size 12 shoes and the same guy said "no" without hesitation. Very bad customer service. If I could leave negative stars I would. What a shame on them.

The line here was practically miles long at 3pm on 10/22/25. Only 1 cashier and she looked like it…read morewas her first or second day. The manager in the picture proceeded to sit there and watch the other cashier ring people up. This is awful customer service and if I was the woman at the cashier I would be filing a complaint on this manager.

It's supremely disappointing to stand at the jewelry counter while FOUR of your employees converse…read moreamong themselves (two of which were using cell phones while I waited). This happened on two separate occasions in one visit. My girlfriend also had this experience and I had to flag someone down opposite of the jewelry counter for help. When the cashier (pinkish/black hair) noticed she looked away and shrugged her shoulders. This was an awful customer service experience. Some members of your staff desperately need some re-training. Customers should always come before personal conversations and cell phone usage.