We all hate coming here but it's necessary unless you mail it in. I came by another day and the…read moreline was insane so I left. The second time was a charm even though the line was long, it moved pretty smoothly. The lady moving the line along was like a conductor, quick to correct if you're in the wrong line. The kiosk was working so I was in and out in record time! Thank Goodness!

I expected the worst. Waiting in line outside is always blah but they opened on time and it went…read morequickly. Everyone inside was super nice and helpful guiding people to the correct location. For being early in the morning the employees were pleasantly chatty and upbeat. The clerks even had customers laughing. Was a great way to start my day. At the DMV of all places!! Who knew?!

The receptionist was extremely helpful and informative in regards to the information that I needed…read more I was pleased with the service that was provided. The building was clean and spacious, and the staff was professional and pleasant.

staff were very rude on purpose. I went there at 4:45 they kept telling me we are almost closing I…read moreget that but they didn't have too have an attitude, especially after they agreed too take a picture . they need too work on everything

The WORST, most incompetent DMV I've ever dealt with in my life. When I first moved here from North…read moreCarolina, I tried to switch my license over to TN, because I wasn't born in America, they had to contact immigration for proof that I was legally here, SEVEN TIMES I came here to try to get my license and SEVEN times immigration said yes she is legally here and all her paperwork is in order, but her original paperwork is in her maiden name and this DMV refused to accept my marriage certificate, my SS card with my married name, my DRIVERS LICENSE FROM THE NEIGHBORING STATE in my married name, and all 7 pieces of paperwork from immigration stating that I am the same person, as proof of legal name change. I had to pay EACH time I went there to process the paperwork and for the license I never received. The last attempt was when the clerk said "maybe if you were born in America, things would be different for you" in a demeaning manner. People literally gasped hearing her say this to me. The supervisor offered to make me a drivers license in my MAIDEN NAME, which is ILLEGAL, because that person "no longer exists" since my SS card was in my married name and I had a full legal last name change. I then ended up going to the DMV in Millington and had no issues at all obtaining my license. AVOID THIS PLACE AT ALL COSTS.

I wish I could give 100 stars. I went to a self serve kiosk to renew my drivers license at the…read morelibrary in midtown and also one at Mullins Station and both were out of order so they told me to come here. I arrived at 4:15 p.m and I was out at 4:40. Staff was prompt and informative and friendly and the building had great air conditioning and the staff was playing a great playlist or station. Thank you so much-I will definitely be back when I get my Real ID

Speedy , quick professional convenience location is great could use some seats on the outside while…read moreyou wait

Surprisely it wasnt overly crowded and several windows were open. Every year something changes. But…read moreno issues, was out within 30mins. World record..

The lady by the front door sitting at the table is a sure way to steer people away! She had a…read moredemeaning ass tone with the people coming in especially foreigners! She also could not process papers that were allowed on the website and could not provide any explanation as to why they could not be accepted..

1st visit 11-2-2020 Ticket 33 the number that was called…read morewas ticket 3 so hopefully you can understand that the wait process is just as what is it a wait. I believe upon and entering tickets we're given out prior to the line up so basically I guess that means that my ticket number represents the place in as it is understood to be. I heard a customer yell out about his disliking for the wait. Others nodding their heads in agreement 2 visit 11-3-2022 Ticket 88 I arrived at opening the call number that heard after receiving the ticket was number 66 so again hopefully this paints a picture of the wait time frame. All I can say is as for waiting this not conducive if you have littles to wait especially if it goes on after the first to the second hour. I can say that the staff behind the glass did say good morning when I got my ticket-- oh by the way seating is very limited especially if there's already a line formed so keep that in mind. You may not be seated until a seat becomes available so be prepared to stand Incase one wanted to know what number is in service/being called there's a brown box with the number light up in red above the service door

I went to get my tags. There was a long wait, but they got everyone in and out quickly. The machine…read moreto scan and get the sticker was not working, so I had to sit for about an hour. Once I made it to the front, I gave her my info and payment and was out the door in 3-5 minutes.

There's no one here to assist disabled/handicap customers. There's only three workers at the…read morecounter. There's no worker in the lobby to answer any questions. If it wasn't for the older worker, the pace wouldn't have picked up at all. Yes, I am a disabled customer, and I just needed to update my decal. Service is slow and not orderly at all. The elder lady who checked me out was pleasant and very professional.

So I decided to give the new inspection station a shot after viewing the lines on the cameras at…read morethe mvib website. There was absolutely no line at the station and I never saw a car on camera so I headed out. The biggest issue I had was that mapquest doesn't recognize this address since it is so new so make sure you know where it is or you'll wind up in Bartlett. The inspection station is just north on Appling of 1-40. Basically on the non-Bellevue side. There was no line and I pulled up and was done within 5 minutes. Was it worth the ride to that location?? Well, I ran some other errands out in Cordova so it was worth it to me! I'd highly suggest it especially during peak times when the White Station location may be slammed.

This location needs friendlier staff. They seem very robotic or bored & give you directions as if…read morethey were your drill sargeant. Since moving from another state that doesn't do inspections for some years now, I started going to this location (once downtown) as I have moved to East Memphis almost 2-1/2 yrs ago & as every business should be professional, they do need to make you feel welcome & please smile more often. I'm glad it's just once a year but if it's more convenient to go out to this area, they would no doubt see me again. Third time is a charm I say but if no improvement on their manners, I'll go downtown from now on. Not such a bad 30 min drive when they treat people a lot better.

We recently moved to Olive Branch and had to transfer our license to MS. I made a couple visits…read moreand both interactions with an older gentleman and a lady were very pleasant and helpful...and even though I needed another piece of documentation they were kind and informative how I could get that information! BTW They seem to be less busy in the afternoons. Great experience!

There is a bit of a wait but that's more of a process problem then a people problem. Employees are…read morefriendly and mostly patient, they're the subject matter experts and we just come in once every 4 or 8 years so......

The sign and online says 8am but they did not open for us to come in till 8:22am. They there's 3…read moreworkers back there but only calling 1 number at a time. Not sure how they are functioning or operating but that is unacceptable. I'm 18th in line and they are seeing someone every 10 or 15 minutes. By the time I got my number to the time I was seen was 3 hours. WOW! and that is only with 5 people leaving a head of me.

My 4th time attempting. Got told "We don't do that here." Could not provide temporary tags or even…read morea title transfer for me to drive my car that I need to get temporary tags for and was told to go "downtown" even though Memphis county clerk office said to GO BACK to Shelby county clerk since "we don't do that here, they should be able to help you." And how awfully unhelpful they were and definitely does not make me believe there is any sort of greatness in the world. Thanks!!!

I went there today to renew my driver's license. The lady at the check-in desk was extremely…read morepleasant to EVERYBODY. She had a smile on her face at all times and encouraged the young people taking their permit tests and was very patient with them and everyone else. The employee who took my picture and my paperwork was also extremely pleasant. Please review what paperwork you will need as far as proof of residency, etc before going and this will save you from having to return home and get things. Otherwise, I went about 10:30 and there were 8 people in line ahead of me (not counting people already sitting and waiting) and I got out in about 45 minutes. I have had rude staff in the past there but hopefully this means they have hired new staff as everyone seemed to be very friendly and professional when I went today.

Mallory was very helpful and helped us with all our questions and guided us very well in what we…read moreneeded to do. Even when I asked the same thing multiple times. Thank you Nekkie for smiling and helping out and Margie for also being nice to us. I could tell that Margie might have been a little tired, but she was still nice to us. For a Monday their spirits were up! Best of luck with the rest of the week and impatient people. Yes, there is a long wait. But that's normal it's a DMV. There are lots of things they have to check, scan and double check. Oh, and yes the system goes down at times. But that's not their fault. So be patient with them. Just because you don't get your way does not mean you should act like a toddler throwing a tantrum. You know who you are sir!