We all hate coming here but it's necessary unless you mail it in. I came by another day and the…read moreline was insane so I left. The second time was a charm even though the line was long, it moved pretty smoothly. The lady moving the line along was like a conductor, quick to correct if you're in the wrong line. The kiosk was working so I was in and out in record time! Thank Goodness!

This is an open letter to the black security man at the entrance with the salt/pepper beard:…read more Dear Sir, I came in today, and you were nice to me. Thank you. I sat down on the bench by the office door like you told me to. I was next to a 20-ish black male. He and I both witnessed you absolutely verbally abusing the people that came through the door. At first I was amused...but then I realized you were unhinged. You called a white couple that merely questioned where to go "aggressive" several times. We saw the whole thing go down. No aggressiveness, except for YOU. We saw you talk down to a Hispanic male, telling him you KNEW he knew English and that he needed to take a seat and stop playing. (Are you a clairvoyant? How do you know the linguistic capabilities of people who just walk in the door?) We saw you berate a woman, a man, and another couple. Finally, the young man next to me addressed you: "Hey Security guard - I'm calling your supervisor. You're talking crazy to these people". You bucked up to him and challenged him to do so. And THEN - I witnessed you use some self control. You acted a little more professionally. This tells me that you are capable of being in control of yourself and that you were aware of your actions. There was NO excuse for how you behaved today. Even if I was not the recipient of your verbal abuse, I was extremely troubled with how you handled the public as they came in to do their business today. If I spoke like that at my job, I would promptly be fired, and rightfully so. You, sir, need to retire, find a different job, or go through some therapy. You are obviously too comfortable in your job, you don't like the people you serve, and you don't fear ramifications of your behavior. Oh, and the information you spat out at me like it was the Gospel was wrong. You are not God. You need God.

The building is clean and very spacious, and it went faster than I expected. I was here to renew my…read morelicense and you have to have your information prepared before they give you your number. The information desk is to the left of the entrance, and the employees were friendly. The employee reviewed my documents, submitted my information, took a new photo (unfortunately mine is terrible lol), and they print a temporary license until the new one comes in the mail.

Give and renew state drivers license and identification cards. Also renew CDL license. Even though…read morethere are long lines they work hard and get you out quickly. Friendly and helpful staff and very knowledgeable. I believe you can also renew your license online but you need two proof of residency.

Renovation is now complete and I received the friendliest service…read more They put the right person at the information desk. Her pleasant demeanor and bright smile could make anyone's day; even if she has to tell job there's a cutoff. I would definitely revisit this center including late evening. She even noticed people stuck at the kiosk and volunteered service. Ms. Walker was a delight! 5266 Summer Avenue

If you want your time wasted, this is the place for you. If you want to sit with the workers all…read moreday, this is the place for you. I got here at 6:45am(doesn't open til 8) and it is currently 2:20pm the time I'm typing this and I still haven't taken the road test. The workers take breaks for 2 hours when they weren't even 3 hours into the shift. There is no real system. Worst experience ever!!!!!!!! Don't even want to give a 1 star

I arrived at the place at 7:40am. The place opens up at 8:00am. One of the clerks came outside…read moreand was so organized. She told everyone outside to get their paperwork, identification, and payment ready to go once the doors opened. They let in only 30 folks at a time and there was probably about 60 people in line. I was one of the 30 folks to get in. The clerk asked each person what they needed and she triage forming different line areas according to what needs to be done. I was out of there in 10 minutes. Once I left, there was no one outside waiting in line. You just have to be patient and be prepared with all your stuff so they can get you out of there quickly.

I recently sought services here, and my experience was mixed…read more I arrived mid-day, and the line to enter the building stretched into the parking lot. As my fellow citizens and I commiserated about the long line, we were likewise grateful that there was a light breeze and that the outdoor temperature wasn't terribly hot. After waiting for almost three hours, I finally was able to take care of my business. During my wait, I noticed that intermittently, there were either two or three employees on duty at one time. Of course, things sped up when all of the three employees were simultaneously working. I was treated with respect by the employee who helped me. She was clearly knowledgeable about her job, and was very efficient. They still accept cash here. I highly recommend that you bring along a variety of denominations of paper currency and coins. If you're prepared in advance to pay the exact amount, it'll go much more smoothly. Otherwise, you'll be required to pay a fee in order to use a credit card. Despite the large number of citizens seeking services, the parking lot was ample for all of the customers' vehicles.

The lady by the front door sitting at the table is a sure way to steer people away! She had a…read moredemeaning ass tone with the people coming in especially foreigners! She also could not process papers that were allowed on the website and could not provide any explanation as to why they could not be accepted..

1st visit 11-2-2020 Ticket 33 the number that was called…read morewas ticket 3 so hopefully you can understand that the wait process is just as what is it a wait. I believe upon and entering tickets we're given out prior to the line up so basically I guess that means that my ticket number represents the place in as it is understood to be. I heard a customer yell out about his disliking for the wait. Others nodding their heads in agreement 2 visit 11-3-2022 Ticket 88 I arrived at opening the call number that heard after receiving the ticket was number 66 so again hopefully this paints a picture of the wait time frame. All I can say is as for waiting this not conducive if you have littles to wait especially if it goes on after the first to the second hour. I can say that the staff behind the glass did say good morning when I got my ticket-- oh by the way seating is very limited especially if there's already a line formed so keep that in mind. You may not be seated until a seat becomes available so be prepared to stand Incase one wanted to know what number is in service/being called there's a brown box with the number light up in red above the service door

There's no one here to assist disabled/handicap customers. There's only three workers at the…read morecounter. There's no worker in the lobby to answer any questions. If it wasn't for the older worker, the pace wouldn't have picked up at all. Yes, I am a disabled customer, and I just needed to update my decal. Service is slow and not orderly at all. The elder lady who checked me out was pleasant and very professional.

So I decided to give the new inspection station a shot after viewing the lines on the cameras at…read morethe mvib website. There was absolutely no line at the station and I never saw a car on camera so I headed out. The biggest issue I had was that mapquest doesn't recognize this address since it is so new so make sure you know where it is or you'll wind up in Bartlett. The inspection station is just north on Appling of 1-40. Basically on the non-Bellevue side. There was no line and I pulled up and was done within 5 minutes. Was it worth the ride to that location?? Well, I ran some other errands out in Cordova so it was worth it to me! I'd highly suggest it especially during peak times when the White Station location may be slammed.

This location needs friendlier staff. They seem very robotic or bored & give you directions as if…read morethey were your drill sargeant. Since moving from another state that doesn't do inspections for some years now, I started going to this location (once downtown) as I have moved to East Memphis almost 2-1/2 yrs ago & as every business should be professional, they do need to make you feel welcome & please smile more often. I'm glad it's just once a year but if it's more convenient to go out to this area, they would no doubt see me again. Third time is a charm I say but if no improvement on their manners, I'll go downtown from now on. Not such a bad 30 min drive when they treat people a lot better.

We recently moved to Olive Branch and had to transfer our license to MS. I made a couple visits…read moreand both interactions with an older gentleman and a lady were very pleasant and helpful...and even though I needed another piece of documentation they were kind and informative how I could get that information! BTW They seem to be less busy in the afternoons. Great experience!

There is a bit of a wait but that's more of a process problem then a people problem. Employees are…read morefriendly and mostly patient, they're the subject matter experts and we just come in once every 4 or 8 years so......

Extremely long wait times, 1 new clerk in training along with the trainer, that's it. We arrived at…read more10 after 8 am with 33 numbers ahead of us and it took 10 minutes minimum per number. It is ridiculou, stop voting for this incompetence!

I went there today to renew my driver's license. The lady at the check-in desk was extremely…read morepleasant to EVERYBODY. She had a smile on her face at all times and encouraged the young people taking their permit tests and was very patient with them and everyone else. The employee who took my picture and my paperwork was also extremely pleasant. Please review what paperwork you will need as far as proof of residency, etc before going and this will save you from having to return home and get things. Otherwise, I went about 10:30 and there were 8 people in line ahead of me (not counting people already sitting and waiting) and I got out in about 45 minutes. I have had rude staff in the past there but hopefully this means they have hired new staff as everyone seemed to be very friendly and professional when I went today.

They won't pick up the phone even after calling more than three times, their attitude is fucking…read morebitchy and disgusting, and if i could leave a zero star i would but unfortunately you cant do that