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    SHELBY'S PLUMBING

    5.0 (1 review)

    Services - SHELBY'S PLUMBING

    Plumbing inspection

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    9 years ago

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    Matrix Plumbing & Rooter

    Matrix Plumbing & Rooter

    4.6
    (11 reviews)

    Had a leak under the sink faucet. Called Matrix, Edward was available the same day. Fixed the leak…read morefrom the angle stop valve and replaced the faucet because the hose that was attached to that valve was also leaking/broken. Good communication, on time, and able to work with us on a reasonable price. Very thankful.

    I was so looking forward to working with this company. The owner came to my home, seemed pleasant…read moreand knowledgeable and even confident given the part of the project was about installing a complicated sink. When I was finally able to book, I accept his bid and scheduled the install and repairs for a Tuesday. Tuesday morning by came and I woke up to a text stating he couldn't make it and wanted to reschedule for the following day. I was annoyed at the last minute cancel, as I had prepped all the areas, but I agreed. The next morning came and I waited (I had reached out hours before asking for a confirmation but nothing, I figured he was busy) an hour after he was scheduled to arrive still nothing. I called, no answer and I left a voice mail, no response. Through the day I texted, I messaged through Yelp, I emailed him through his companies website, I called a couple more time and never once received a response. This was an expensive job that wasn't easy for us to afford and I was really excited to finally have this done. To be completely ignored and not even given the courtesy of a response to say he decided not to go ahead with the job, or he felt intimidated by the complicated sink, it was unacceptable. His own website touts that he stays in communication with the client throughout the entire process, well FAIL, big big fail. Not only did he disappoint me, but he put me out of time and effort I spent cleaning and prepping the areas so that he would have an easier time working. I held off posting this thinking maybe he had an accident maybe he couldn't get to a phone or check his email, but it's been a few days and the benefit of the doubt has faded. This is not how you run a business or how you treat customers. Now I have to look for a new plumber who won't be scared off by a fancy sink and simple communication.

    SHELBY'S PLUMBING - plumbing - Updated June 2026

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