Went for the first time to use my rewards points from Ralphs. This place is dirty and run down. Upon entering the store an older fellow was mopping and kept moving displays despite the fact that I was in line and had to keep moving. The cashier was unable to let me fill my tank and insisted that I give her a dollar amount and went back to her phone. I was clearly an interrumption. Then when I went to pump gas the pump kept shutting off. I signaled to the mopper who was now outside who finally came over and didn't utter a word. When he couldn't fix he motioned that I was to move my car to another pump. I did and he returned with a receipt that showed a credit for the gas I did not purchase. Again he was mute. I went inside and couldn't find the cashier who ended up was on the floor vacuuming hiding behind the counter. Mute mad didn't bother to tell me. She pops us and says she can run the charge again on another pump. I told her that I didn't have time and a few other choice things. Stay away. I've contacted Ralph's to tell them to remove this station from their program. read more

Rude lady who works almost every night there so rude about the card machine so rude about everything she takes the time to make sure she is ready and dolled up for every shift but can't read the manual on level one customer service she slams my stuff on the counter "REALLY !" Because I wanted cash back then she says my card isn't working and that I need a new one when it has the sticker from just arriving in the mail still , this lady is extremely rude every shift she just sits on her phone and gets paid the men who work here are always polite and nice this lady ruined this gas station experience and never again will I be back unless it's to give that chick a piece of my mind Yes this happend in this year 2018 read more

The gas station is OK and the convenient store is OK, but the car wash and people are not that good. On the day I went the car wash would not work for me and the attendant insisted that I did not how to work the car wash. I have used many car washes like this so it is not rocket science. I would say just go for the gas a leave. Get your car washed somewhere else. read more

Horrendous! I sure don't want to think it's racism and especially when it comes to one clerk I dealt with here. But for the clerk (young Asian man) to treat one customer one way and lie. And tell another customer immediately after them a completely different story, you can't help but think there's something going on. Oh... and if you want to use the restroom you better make sure you're the right gender and the right race. Can't believe people like this are employed in the service industry. Maybe he was the owner...sad. read more

This place is an absolute joke. I walked on with my Groupon and the cashier named Linda said they don't use them and their system was not set up to scan a phone... She immediately refused to help me and I became very upset. Not only was she rude but her mouth smelled like rotted flesh. How the hell do you let someone run the front desk with a decayed shit hole for a mouth. The owner shows up and he at least tried to help but what he needs to do is get someone who cares about customer service because Shit Mouth Linda needs to be unemployed. She will only hurt your business and your customers nostrils. Come on and get with the Millenium... read more

The station doesn't allow you to fill up using a debit card at the pump. They make you go inside estimate how much you're going to need. Pretty pissed about leaving with a three quarter tank of gas. I just wanted to fill up my tank. Will never come here again. read more

Gas station guy had alcohol doors locked at 11:52pm. Said they stop serving at 12. I said, well it's 11:52... he then smirked and said we stop selling at 11:50. Guy is a dick. I get gas here and here only twice a week. I will now go to a different place for my 200 dollars a week business. read more

Nothing more than just a convenient location which they are charging for! Prices are up the roof plus they are braking California law by charging for water and air! A whole dollar by the way! Just crazy... read more

Super slow pumps (It's not like i dont know how to pump)!!!!!! I'm writing this as i'm waiting for the pump to be done! 8mins pump for $50! On top of that the gas is more expensive than the gas stations around here. Waste of my precious time! Not coming back here anymore. read more

Gas is great but the customer service is ridiculous. Went to pump gas around 7pm tonight and the lady working the cash register inside was too busy watching television and when it came down to my change of $1.16 on the screen she only gives me $1.10. I'm pretty sure she's attempting to rip off everyone that walks in there a couple cents at a time to end up with a whole lot by the end of her shift. Beware, and pay attention to your change. Don't be fooled.. read more

Omg. The worst place ever !!!! The lady that works there is so mean and rude ! I also used the car wash I didn't expect the best of course but really !!!!! And when I told the lady inside she just told me to leave !!! read more

Usually a decent experience there but i used their car wash today as i usually do when it works correctly It does a marginal job usually leaves my car pretty wet and i dry the rest with a towel. But today the dryer part at the end that blows the water off so you don't get water marks, just turned off after like ten seconds. I went to the cash register and told the attendant what had happened. She told me i used it wrong which makes no sense because you just drive through it i dont know how to screw that up, ive used it many times and it works fine normally. She told me not to use their car wash anymore since it doesnt work. So just to relay her message dont use their car wash because it doesnt work correctly. They gave me a free wash to be fair but to hassle me a regular customer and then to resolve my complaint by telling me to not use their washer anymore is absurd. So yelp gods deliver me justice!!! read more

giving a 2, rather than a 1, (because 3 indicates "A-OK") since I'm not sure if this is the fault of the Shell station. I found out that my shell gift card, which was supposed to be for $25, had a ZERO balance on it when I tried to use it in VIRGINIA. It was bought in virginia, and stored in my glove compartment until last week when I opened the cardboard card holder and pulled it out. Now, I called the 800 number, and they are going to issue the refund, which is very nice, but I'm wondering how is this possible? was it a hack at the pump? or did one of the employees figure out how to hack into the register's system? read more

Highest Prices in California at this station and there is no customer service at all.. The lady is rude that's there in the morning and the guy's are just as bad.. read more

Love that I can get my gas and coffee bean tea leaf at the same time.