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    Shell of Alameda

    1.6 (72 reviews)

    Shell of Alameda Photos

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    The cashier

    Very poor customer service. The service station was closed and the cashier started yelling and became confrontational when I asked if it's open or closed. He said we don't have a mechanic and you need to leave

    These were the spaces I parked in, and as you can see...  no one else there.  Parking Nazi!!!
    Luciana M.

    I am LIVID after an encounter with the "person" who inhabits this establishment. I parked my car in an area that 1) was NOT under his authority and 2) I was only going to be 5 minutes, INCLUDING getting gas there. As soon as I exited the car, this Asian man began SCREAMING AT ME, telling me "Hey you want me to tow your car?? $800"... I said I would be five minutes and I was getting gas too... further yelling and expletives, the F bomb all over the place. I mean, this guy was BATSHIT. You can bet that I left in a hurry without giving this gas station ANY of my business. I mean seriously.... there's a courteous, respectful way to deliver a message, and then there's the douchebag way of doing it. This guy was a complete and utter a**ho I come into Alameda from Oakland to conduct my business and spend my money here because generally, it's chill on this side of the bridge and normally you can count on people to be polite. NOT AT THIS CRAPPY GAS STATION. I'd I could give this place a negative five, I would. In a customer service business, you don't scream and yell at customers, especially when there are TONS of other parking spots available, it's not like people were jostling for parking there. Unacceptable. Insulting. Deplorable. Just another sign of the degradation of courtesy. This place will never get one dollar of my business, and I suggest all readers of this post to do the same.

    The angry man that viciously yelled at me

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    1 year ago

    Horrible service rude Asian guy yelling at us for parking wouldn't sell water no restroom. Unreal.

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    4 years ago

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    4 years ago

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    2 years ago

    The customer service was horrible. Main guy was rude and not welcoming. Trying to buy merchandise and denied service.

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    Page 1 of 2

    Ask the Community - Shell of Alameda

    Review Highlights - Shell of Alameda

    My lady needed a oil change on her Toyota pick up Sam took it in did the change in a short time and had us on our way.

    Mentioned in 5 reviews

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    Nob Hill Aisle 1

    Nob Hill Aisle 1

    3.0
    (92 reviews)
    $

    Very misleading advertising. This gas station has large signs everywhere saying "20¢ per gallon…read morefuel discount with car wash purchase," but every time I come here, I never actually receive the discount. Today I specifically went inside and prepaid for BOTH the car wash and the gas together. The cashier charged me $39 total ($30 gas + $9 car wash), but the pump still charged the full gas price of $6.299 per gallon with absolutely no 20¢ discount applied. The receipts clearly show: * Car wash purchased * Gas purchased * Full price charged at the pump * No discount reflected anywhere This feels deceptive and dishonest because the promotion is advertised very prominently, yet customers are not receiving the advertised savings. If you offer a discount, honor it. Otherwise, remove the signs. Very disappointed. I've noticed this happening multiple times here already.

    I came here to get a car wash and pay for the ticket ahead a the pump then I wait 25 minutes in…read moreline at the car wash for them to tell me it's out of order to come back another day. I ask for a refund they rejected and said the code for the car wash is valid anytime. So I go back the next day early morning, wait in line for 15 minutes for them to come out and say the same thing! " it's out of order, let me try to reset it" As I get out of line and go park in front of the gas station to ask for a refund he gets it to work and now 4 new cars showed up and I asked if I can cut the new cars since I was next in line. He looks at me and says no you have to wait because they're waiting just like you. MIND YOU HES THE SAME GUY FROM THE DAY BEFORE WHO TOLD ME TO COME BACK. Rude as they can be! The little chubby dude with grey hair

    Webster 76

    Webster 76

    2.3
    (20 reviews)

    Excellent service station! Don't shop lift or you may get outlined in chalk! Real talk…read more High quality gas and a giant selection inside. Looking for value? You found it. Highly competent attendants, no fuss no rush just exactly what you want!

    I love the way they treat the garbage customers here! As someone who frequents the station, I am…read morecertainly a piece of garbage loser, and they let me know! For this reason I am adding .75 stars to their score. The employees will push you aside if you are waiting in line and they want to walk by you. They will NOT walk around you. I appreciate anyone with the gusto and swagger to treat others poorly, and without remorse, especially when on the clock at work. They have that in spades here, which I respect. I hope to infuse my own professional demeanor with this sort of natural dismissive hatred and apathy. Because of this, I am adding an additional .0322 stars. I will admit they have cheap gas - but that is because the quality is so bad. This is good, because I love low prices. I wear clothes I find on the sidewalk even though I have plenty of money. For this I am awarding an additional .71 stars. There are card skimmers here - if you pay with card at the pump you will be charged $100 dollars extra, and unless you keep your receipt the bank will not validate your claims. I am under the impression the business owner installed these to give himself a little bonus, but I have no evidence of this - perhaps they simply allow others to do so and can't be bothered to remove them. This is industrious and has an undertone of wealth distribution, which feels just and good. I am awarding them an additional .35 stars because of this. I have had engine troubles immediately after filling up here in the past due to what seemed to be high water content in the fuel. I am guessing this is to add an emergency source of water, so in case you crash in the woods or something you might be able to separate the water from the gas and survive and extra day or so. In the novel "Hatchet", had the plane been filled with watery gas, perhaps our hero would have been able to use it to drink. For this reason, I am adding an entire star to the review. When I was on crutches and I couldn't open the door on my own, they would not open it for me. They said I shouldn't be out shopping by myself if I was not capable of these sorts of things. I think they are correct. I was too pathetic and weak to be out and about without an able bodied assistant. I am awarding them .233901 stars for this reason. When I came with a friend who had long hair they said only women should have long hair and told him to leave immediately. When they threatened to call the police, my admiration for them grew even more. I think weaponizing the police to fulfill your whims is good, and is the god given right of any business owner in our sweet America. Because of this bravery and patriotism, I am awarding an additional 2 stars. These are just a few of my experiences here, and I am excited to add many more chapters to my book of adventures at this gas station! I cannot wait to come back and see what prejudicial policies they come up with next. I love this place. I will never stop coming here. Congratulations to this business for their 5 star review! Let's continue to build together.

    Shell of Alameda - servicestations - Updated June 2026

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