We've been owners for 33 years. And needed to come to Phoenix area for an extended two week day…read more This resort is not up to par with many of the others. First of all, it's not in the very best neighborhood unmarked business complex Overall, the grounds have great potential. However, it doesn't seem like they put much effort into the resort to freshen it up. Externally building seem kind of old and like it needs to be painted. A lot of of the lava rock in the beds are shifting and you can see the landscape fabric. There's a lot of dead Brush and trees. But I will say the pool area is very nice. There are too hot tubs and pool with grills around the area as well. Our room, well I think it still has a furniture from the 90s. Like I said we've been owners for a long time and this is the stuff that I remember when we first started visiting different resorts. Everything's a little bit worn. One of our dining room tables is wobbly. Paint is chipping and peeling, tiles are loose, grout in the corners and flooring seems to be missing. When we arrived, multiple outlets were not working, our phone was not working. The kitchen was dirty and the refrigerator still had crumbs and smudges from the prior renters. The bathroom I had a hair and thick conditioner that was stuck on the walls and hardened. They did come and clean, but they still miss stuff. So I had to do my own cleaning. There's no mop in the room. There are no mops anywhere in any of the rooms and every time I've gone to go get one, they don't have one. You have LVP flooring, world marked by Windom put freaking mops in the rooms. People are going to spill. This unit sleeps for, but we didn't have towels for four only for three. I don't think I would come back to this resort. Unless they do some renovation. They can't help the area, but they can help the grounds. You're near where the Dodgers place spring ball, near ASU, about 25 minutes from Scottsdale. They are hiking trails that surround the area. I don't know if the staff is great and helpful. But I asked for laundry detergent. No one brought it. I offered to go get it. They're like we'll bring it and it never happened. But I happen to see housekeeping across the way so I grabbed two from them. When I ask for information it's sort of nonchalant guest service. The travel and leisure education was misleading. They want to present like it's no pressure but they're giving you misinformation. And I called them out on it. But the "educator" said I just tell you what they tell me. Which to me was not a good answer like you need to understand what you're telling guest you cannot tell them that it's a free upgrade when you actually mean well the value you get from the benefit of upgrading is going to be like it is a free upgrade. It is not free And they try to argue that the benefits make it seem that way because there's all these other ways of using the credits and all these other perks. Which is fantastic, but I don't want to spend 30 grand to keep me at the same level. to the next level or 40-50k to get me to the next level. Even though if you have that available in your pocket, the number of credits are spent on this resort for two weeks would've gotten me about five weeks elsewhere. Anyways, don't lie that it's a "free upgrade" in January. Anyhow, if you have an option and you need to stay for a day or two this place will do, but if you really wanna enjoy a beautiful resort head to the Scottsdale location.

We typically like to stay at WorldMark's across the country but this one was mediocre. The…read moreapartment was ready to stay in but had some problems. The toilets easily clogged. We asked for towels ahead of time but we had to ask for the towels when we got here. The good things are the service was fast and available anytime. The location is great because it is 20 minutes from activities in the surrounding cities.

What a beautiful resort! Great rooms nice golf course, great swimming pool.... but the customer…read moreservice for owners here absolutely sucks. Expect to wait on the phone for minimum of 40 minutes. Really sorry i bought a timeshare here.

Nov, 2025. My husband and I stayed at this resort for six nights in Phoenix in a one-bedroom unit…read morethrough an RCI timeshare exchange. The resort is Spanish-mission style on a former 280-acre cattle ranch, now a golf resort. Communications were very good. The resort contacted us before our scheduled arrival should be have any questions or special requests. They also assured us that the front desk would be open 24/7 after I expressed concerns that our flight was scheduled to arrive late evening. Check-in. The resort has good "curb appeal", with adobe "casitas" and the greenery of the surrounding golf course. I was surprised by the number of people who were still checking in around 10 pm on a Monday night, but the line moved quickly and the woman checking us in was both efficient and friendly. In addition to giving us our room keys, a resort map, the activities calendar, and our parking pass, she also gave me a package that had been sent for me. (Thanks to my daughter and family for the birthday present!). Unit. We were very pleased with our unit. It had everything that we needed for our 6-night stay -- a full kitchen with cookware, plates, cups, utensils, etc., towels, toiletries, comfortable bed and high-quality linens, a jacuzzi tub and separate shower, two televisions, and a washer/dryer in the unit. The unit was tastefully decorated in the colors of the southwest. It's not brand new, but it is well-maintained. We were impressed with the quality of the blackening curtains, which are probably a must-have in Phoenix summers. Parking was free, and available close to our unit every time we returned after activities in Phoenix. The resort was conveniently located near the PHX airport (5 miles) and for our day trips to downtown, the Desert Botanical Garden, Papago Park, the State Capitol, South Mountain Park and Preserve, Roosevelt Row, The Heard Museum, and more. It's also close to shopping and restaurants. We had only a few concerns about the resort. Of minimal impact to us given options in the city, but the "Resort Experiences" calendar (or "activities" was quite light for adults. Phoenix had rain for a few days of our vacation, so golf, tennis, shuffleboard were out on these days. It would've been nice to have some options for resort experiences during such times. We're also sorry that we hadn't checked in yet to partake in the Welcome Snacks @ Lobby on Saturday and Sunday afternoons. A second thing to note is that ALL of the cabinet drawers in the kitchen were already full with pots, pans, plates, cups, utensils, etc. Whike everything that we needed was there, it didn't leave any room for our non-perishable groceries. We left those on top of the island that separated the kitchen from the living area. Noise was also an issue. We were in Casita #7, which is the unit that is closest to 32nd Street. As light sleepers, we were awoken at times by early morning traffic. There was also a sweeper (or lawn mower?) on the golf course that started some mornings before 6 am. In addition, walls aren't fully insulated so we could hear neighbors in the units above and next to us. Our washer also made a racket. Overall, the positives far out-weighed the few inconveniences, and we would stay here again.

Over the last few months, I have interviewed half a dozen vacation management companies in search…read moreof a great parter to manage my property in Old Town Scottsdale. All of the other companies that I had spoken with were experienced and knowledgeable, but nothing about those conversations left me excited about partnering or gave me the confidence that they would manage my property with the level of attention and care that I expected. I felt like my house would just be one of the thousands of other properties they manage across the county. They cared more about getting the sale than working with me to develop a tailored strategy for my home. I set up a call with Ellie (Owner) to hear what she had to say and learn more about her approach to luxury vacation rental management. It immediately became clear to me that Ellie knows exactly what it takes to not just do well in a competitive market such as Scottsdale...but how to excel and produce extraordinary results. Ellie provided guidance and what it would take to get my home to appear in the top search results, generate the highest possible nightly rates, provide a full service luxury experience to guests, top reviews, and a management team to support the entire operation so that I can be a completely hands off owner. She backed up everything she said producing reports with 24 months of property performance on all of HomeSlice's existing properties. I not only hired HomeSlice to manage my property, I hired Ellie to do the entire interior design and I am SO happy I did. Her design was incredible and she put 100% of everything I needed for the home in my shopping cart...only thing I had to do was make click "buy". The #1 thing I learned during this entire experience was to not go looking to hire a property management company....look for a partner you trust and one that will produce results. I found that in Ellie and her team at HomeSlice.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Despicable, you can NOT be a long distance owner, of a vacation rental worth well over a…read more$1.000.000 , and depend, rely, and trust Anessa with this responsibility. I lost returned clients because Anessa did not maintain the home , or do a simple task like purchase white linens for all the bedrooms, fix 2 custom made shades. She neglected my home, and when her bill was received, my assistant immediately paid it. When I flew to Scottsdale. , thinking my home was in good hands. I found my home to be in miserable condition. A $10.000 clock was missing, a police report was filed, and coincidently the clock showed up at Anessa's house, and was returned. All I can say is, be present when and if you employ her. Or better yet learn from my mistakes!

I use Ask Anessa to manage my vacation rental in Scottsdale and I'm continually impressed with the…read morehigh level of service and quality of their work. The cleans of the property are exceptional which is super important since we are aiming for a luxury experience. I've stayed in many vacation rentals as a guest and very few have been as clean as what my property is after Ask Anessa has serviced the home. Their responsiveness level to the guests is always within the hour and they have more than enough experience in this space to know how to solve every guests inquiry. I would highly recommend Ask Anessa if you are looking for someone to take care of your vacation rental in the valley.

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

I love Stayed at the house for a week and it had everything…read morewe needed. The pool was amazing and was stocked with plenty of pool floaties. There were also other fun games like cornhole and uno provided, as well as a great pool table. The house was very clean and well organized. The location is GREAT, quick drive to restaurant, shopping, markets. Quick responses and easy communication with hosts. Would definitely stay here again and recommend it!!

Room reservations are not guaranteed. They will change your rooms at check-in regardless of what…read moreyou specifically reserved. Dishonest. They will charge more than your confirmation. Appliances are old and don't work, specifically fridge and freezer. No repair or accommodation. Their taxi service may extort you for hundreds $$ USD and involve police if you refuse to withdraw from an ATM.

Really bad service! Our reservation was from Friday 8/1 to…read moreMonday 8/4 9 persons Tried Phase 3 Barcelona this time, room K406. -First night Water pressure was really bad Friday night, then no water after 11pm. No one showered after beach and pool for hours. Woke up around 6am Saturday and water was back. Went to talk to customer service aboutthe water issue (Yadira, was great, very nice and understanding). She couldn't do much but will pass on to supervisor Teresa. Once Teresa there, I went back to customer service office. She of course said "no other unit reported water being out all night in same building". I'm sorry but thats not service. After a bit back and forth, she ended up giving us another unit in Phase 2 Coronado, room F803. -2nd night, During reservation over phone, we paid additional $35 per day for 9th person, single rolling bed. That was in the room at Phase 3 when we showed up. When we moved to Phase 2 due to water issue, we were told bed would be delivered later during the day. We went out to beach and pool all day, came back between 9-10pm. Bed was never delivered. We messaged customer service via WhatsApp, they were not able to resolve anything and at 11pm stopped responding even though conversation was not done. At midnight, I'm back in front desk in person, Francisco was very nice and said everyone is gone but he'll check himself if bed was still in Barcelona room and he would get someone to deliver to me...at 1am he send me a message on WhatsApp from his personal number saying bed was not there and that all equipment room its locked overnight and there's nothing he can do. He apologized. My son slept on the floor on Saturday! Next morning, I go in person and talk directly with Teresa...she says "Our service chat stops working at 11pm, they leave, that was our fault, I just focus on your room transfer and I didn't remember the extra bed". That's all she said, nothing else. To a small group or a couple it may be not a big deal...we were 9 in a 3 rooms, 3 restrooms with 2 coolers full of food and snacks for the 5 teenagers. It was a hassle to unpack, pack and unpack again! Having to go and spend part of my vacations in customer service office all to get a low caring attitude from supervisor was just not okay, very dissatisfied this time around. The only thing that they did waived, when checking out Monday I asked for extra hour via WhatsApp...the first reply said it would be $150 for the hour. I replied asking them to check with Teresa or Yadira and they replied by saying it will be waived due to all the inconveniences. Lol Wife and kids loved our first visit so much that we told family. We come back less than a month later and way too many inconveniences. I'm not sure we'll be staying here again, we will check other resorts along the beach.

Very beautiful and huge resort where we had a company meeting. Water park, pool, and golf on the…read moreproperty. Rooms were clean and huge with a living space and great views of the property. With the huge property they also had golf carts to take you from area to area. Great customer service as well as they attended to all my requests within a resonance time. My one issue is that their elevators were only working half the time I was there so often times I had to carry my luggage up to the fourth floor.

To the staff here, it was a pleasure interacting with the front concierge, the baristas at the…read morestand near gift shop, and the groundskeepers. The overall stay here was stunningly beautiful, convenient and really Grand. The only issues I had were a few room related items which I bring up only as some constructive critique. Overall, it was all 5 stars. The program screen inside the spa/gym shows on but not logged in- with no instructions nearby on how to use it. (Front desk would need to assist, and they weren't easily available) seems like a waste of a service. Secondly, I found that the sheets on the bed are all flat- (they don't use fitted sheets- and it was troublesome as they didn't stay covering the mattress the whole night. Thankfully I asked for help and housekeeping doubled up on sheets for me. Lastly, I noticed some small rocks in my room upon check in. Needed vacuuming longer. Besides that everything felt very clean and tended too!

DO NOT STAY HERE!!!! We were awoken at 3 am to bed begs on the bed and when we check found evidence…read moreof them all over the sheets and in the pillow case. It was 3 am in the morning, the receptionist was nonchalant and unapologetic about the situation. We were not going to swap rooms due to the unsanitary situation to so we checked out and had to start our trip home early to sanitize and isolate our belongings. Because it was 3AM Janelle stated that she couldn't do anything and we would have to wait for Mr. Carlos Zavala to call. He never called so I reached out to. Mr. Zavala and he claimed that he had someone come out and checked the room and couldn't find anything. He also started to insinuate that the rooms headboard doesn't match their records when clearly we checked in to room 308 and had photos of our experience. Do not stay here unless you plan on bringing bed bugs home!! They have no accountability and would rather deny the outbreak rather improve their customer service and room cleanliness. Not worth it.

I probably wouldn't stay here again. There are better hotels in the area for the price…read more Pros: Close to the airport. Ronny, at the front desk, and the other staff are very friendly, professional, and polished. Good, hot water pressure in the shower. The gym is pretty good- water was always stocked, equipment worked, plenty of towels. They have a couple of bikes, free weights, a rower, and other cardio machines. Cons: Proximity to the airport leads to a lot of noise, making it difficult to sleep. They did provide earplugs which didn't help very much. No room service. Responses to messages on the Marriott app are slow. No makeup mirror in the bathroom. Room was uninspiring. There was one small drawer and no other place to unpack. The shower was of dubious cleanliness. Coffee machine in the room was sub-par (W has nespresso for example). Limited toiletry extras. Housekeeping doesn't go the extra mile (for example arranging toiletries for you, restocking lotion, etc).

Elite Vacation Rentals is the best. Stefanie and her team made our short-term rental experience…read moretop-notch and worry free. The property was outstanding and the service, quality, and response time was great. Highly recommend booking with Elite Vacation Rentals and they will be our first call for future stays!

This was a horrible experience for myself and my family, largely due to Jen, from the property…read moremanagement company. I read the other reviews and noted that everyone commented on how clean the house was, however that was not the case for us. The floor was filthy and had food on the floor behind the table, the dishes were dirty, the blinds in one room were broken so unless you wanted to be up with the sun, the room was unusable. 2 showers leaked water as the molding was broken...Worst of all was the ants all over the kitchen floor and spiders in one bedroom. We could not walk barefoot because of how many there were. Yes, we took pictures of all the issues and sent it to management. They did offer to spray for ants, however there was no non-toxic options and I did not want my family, which includes 3 young children, breathing that in. We just kept killing them. There was no offer to clean the home, fix the broken items or refund the greater than $500.00 cleaning fee, given that we spent hours having to clean the home and rid it of bugs. We even have picture of the bites. All Jen would say was that this would be resolved for the next renter, which does US no good. She also incorrectly stated that we refused to let them fix these issues, which is a lie. Landscapers were there for hours one of the days, the jacuzzi maintenance company was there one of the days. The only refusal was for a toxic ant spray. She was highly unhelpful, borderline rude and arrogant and clearly has no concern for how the renters experience is. The home is a beautiful property, however was not prepared for our arrival at all, despite booking weeks in advance. We were even given the wrong code to enter. The entire experience was stressful and the attitude and response from Jen is what made it that much worse. I will be sure to avoid any property managed by this company in the future.