They saved my Gracie and her baby yesterday. The baby was worked on for 45 minutes before she…read morestarted breathing. Incredible staff.

The best animal clinic in the Great Lakes Bay region hands down!…read moreDr. Jacobs is an ace and her associate vets and support staff are wonderful. Dr. Jacobs, who has been our vet for nearly 20 years, is also a surgeon and has helped our dogs in so many ways - we have trusted her completely. Dr. Jacobs and her staff have always served our dogs and us well.

Outstanding service. My Delilah likes going to visit. Shirley treats your pet with extreme kindness…read moreand consideration. I love the fact that there are no cages with dogs lined up waiting their turn. So much less stress on pets and humans. Highly recommend.

Shirley did a GREAT job with our Golden Retriever! And at $45, she is more reasonably priced than…read moremy previous groomer. Location is better for me too (just behind MHS).

I love my two Bengal brothers, Phil and Ray! First time pet owners, looked into getting a healthy,…read morestrong set of Bengal kittens, HSB was very professional and helped immensely in the process. 10 months later and we are very happy.

I have taken my pets to Dr.Grappin for many years. She is kind, dedicated, knowledgeable and…read morecompassionate.

7 years ago, I adopted a stray kitten and brought her in for vaccinations and spay. I had no idea…read morewhat you're supposed to do with a cat. After the first visit, I was surprised at how low the cost was; about 50% less than anticipated. Also a little surprised that my follow-up visit was not for the spay. How many visits was this going to take? At my follow-up, I got asked (again) if the kitten was an indoor cat, an indoor/outdoor, or an outdoor. Little did I know, she invented an extra category to make it easier for me to admit my cat dwells in the dangerous outdoors. But I said mostly indoor, maybe indoor/outdoor because I'm still letting her go outside for a few minutes once and awhile (never anymore). I clearly remember saying, "Definitely not outdoor." She then recommends a Feline Leukemia test. Not the vaccine. The test. I asked why. To see if she has is positive; if not, then we vaccinate. I ask if it's curable. She says it is not. I refuse the test because it makes no sense to know if she will die, but indicate they can go ahead and vaccinate her. She says it will save me money to test her first, since the vaccine is required every year. Little did I know the vaccine is completely unnecessary for "mostly" indoor cats, confers lifelong immunity, and adult cats have a natural immunity to the disease. Little did I know, almost no one with even an outdoor-only cat should be vaccinating their cat yearly for leukemia and that it was purely a money grab. So I very skeptically consent to the "expert" recommendation; but clearly, I did not give informed consent and my initial refusal was swatted away with misinformation. I was also billed for an unnecessary lab test that was free as part of my initial exam; that even knowing nothing about medical care, I would have declined as excessive to repeat on the follow-up. I get the bill at end, which is about triple what I had anticipated. When I eventually bring in my kitten for her spay, the vet wants to know if I'd also like to declaw. It will save me money to do it now, since I won't have to pay for the other surgery costs twice. Little did I know, declawing is banned in Europe for being inhumane, and most vets in the United States would never suggest such a procedure completely out of the blue because of its controversial status. I declined. The bill was about 20% higher than anticipated. I brought in my cat for its final visit to get the leukemia shot. I was highly skeptical at this point, mostly because of the billing. I called ahead of time to find out the billing details. I suspect I might be hit with an examination fee, and some other hidden nonsense. I was prepared to fight and refuse to pay anything I was not expressly told about. My bill was exactly as anticipated. By this point, I knew something wasn't right. The billing was out of whack with expectations, and I was constantly being pressured to super-size my medical procedures. So, I started reading. The next thing I had done was at a different vet. And now I don't trust the medical opinion of any vets, which probably isn't fair to most vets, but is the case nonetheless. I now have to be a damned vet and then pay someone with a state license to carry out my own medical judgments, just to prevent being conned. Shouldn't I be the one with the license, if that's the case? As far as I'm concerned, Dr. Grappin still owes me the cost of a two lab tests and vaccine. I've never formally complained because this scenario is probably not that unusual, but maybe one day I will. 7 years later, I'm still angry. My relatives have been going to that same location, previously owned by someone else, for at least 25 years. I've been pretty adamant that they switch. By law, cats don't require any vaccinations in Michigan. Vet offices should not be high-pressure sales offices to push unnecessary vaccines and lab tests.

They are fantastic! We got so many recommendations from friends to go and we did and we were blown…read moreaway at how amazing Laura and her program is. Our dog has done amazing and so has our daughter with her understand and working with everything as well. She has special needs and struggles with a lot. She was calm and worked directly with this and it warmed my heart on stressed days. We will be signing up for more classes/programs soon!

We just completed the Basic Obedience class here (after the Puppy class a few months ago) and had…read moreanother amazing experience! Laura is so attentive and caring of each dog and their owners . She is eager to help with dog concerns and is always joyful and positive. We have learned a lot about positive reinforcement with our dog and that has come from Laura's expertise (she's always learning new techniques to share) and willingness to share it all. You'll be thrilled with Laura and her team of helpers. She really cares!

I called today to get an appointment for my puppies and they are so kind. Great to hear a friendly…read morevoice.

They r terrific!! Our 9mo old puppy was soo anxious and always in trouble. They taught him and of…read morecourse helped us to control this and now is learning actual dog obedience And... u can take ur dog if graduated from their foundation class just for a day of play or if u need a day off

Participated in a Flyball seminar her, seeing facilities and meeting the trainers. Easy access…read morelocation which is well equipped for types of classes they offer. Plenty of easy parking. Trainers are knowledgeable and dog savvy.

Marianne is so sweet and our dog loved her immediately. She does a great job too. Our dog Stella…read morelooks and smells great. We will definitely back.