Dr Ott…read more I want to publicly thank Dr. Ott at Selma Medical Center for the exceptional care and advocacy she recently provided me during a very serious medical situation. I have suffered from blood clots in my legs and lungs for more than 10 years. A few weeks ago, I went to the ER and was diagnosed again with blood clots and placed on blood thinners. During my follow-up appointment, Dr. Ott became very concerned about my condition and instructed me to return to Winchester Medical Center to be admitted for surgical treatment. Unfortunately, after spending nearly five hours in the ER, I was seen briefly by the ER physician, who never examined my leg and discharged me home. Dr. Ott did not accept that outcome. She spent hours personally investigating what had happened, reviewing records, identifying multiple errors in the ER doctor's report, and tirelessly advocating on my behalf until I was finally admitted to the hospital for the surgery I needed. What impressed me most was that she did all of this while continuing to manage a full day of patients. I later learned that the delays this caused in her schedule led to complaints from others, yet she never stopped fighting for my care and safety. Dr. Ott's compassion, professionalism, persistence, and willingness to advocate for her patient may very well have saved me from a much more serious outcome. In today's healthcare world, physicians like her are rare and deserve to be recognized. I will never forget the kindness and dedication she showed me. Thank you, Dr. Ott.

Overall they are not bad except for their billing department. They will not respond using the Selma…read moreAssoc. portal. They told me through the physicians assistant that Tricare for Life paid for shingles shots and then billed me for $162.00. When I confronted them they said "sorry" but you still have to pay. I paid them immediately over the phone with my credit card. Today they sent me another bill. I have sent an email to their executive director Michael Borton who is hard to find info on. Depending on his response if negative I will report to Virginia BBB and the Virginia AG. Thier billing department is inept and if they tell you something you should get it in writing. I definitely will next time. The doctor I see is great and has done an excellent job for ten years but I would not trust any other. IMHO.

our family has been patients for over 22 years. Ever since Dr. Rosenfeld left, the practice has…read moregone down hill. Calls are not returned, one is not able to get a sick appointment, can't get in for over weeks. Very disappointed.

Rutherford Crossing location: HORRIBLE! And I haven't even managed to see a dr yet! Customer…read moreservice is horrid and frustrating. Receptionist is rude. Missed first scheduled appt cause I was in hospital. Called and let them know, still received a letter about "policies" and how I was gonna be discharged from the practice. Then, randomly, Some guy called about my lab results. How can I have lab results when I don't have an appt yet? Then made an appt 6 weeks out incorrectly so had to wait even longer cause they wouldn't honor the first one! Definitely going elsewhere!

I have only had good experiences here! I am surprised the rating is so low, the doctors are very…read morecaring and don't brush things under the table.

Rebekah Payne is an outstanding medical professional! When I arrived for my appointment it was…read moreobvious that the practice was having a very busy day, yet I waited less than 15 minutes to be seen. Rebekah took her time explaining the results of my tests and I received a very thorough annual physical. Rebekah Payne was not only professional and thorough, she practices the hands-on "art" of medicine as well, a rarity these days. Rebekah reaches out to her patients, she treats you respectfully and as a human being. Orchard Family Practice is a top notch medical practice and Rebekah Payne is an outstanding PA. You can't do better than these folks!

Dr. Johnston is, without a doubt, the best doctor I have ever been to see. I had been her patient…read morefor over fifteen years, and only recently had to move out of the area and find a primary care doctor closer to home. She had always been incredibly patient, caring, and supportive. I never felt embarrassed or like I was wasting her time, she always made me feel like her favorite patient, and you could tell that all of her other patients feel like that, too. I really can't recommend her enough!

I had an awful experience with Dr. Johnston in 2022 after having two positive exchanges, including…read moreone in office visit. I wrote a long review about her kicking me out of her practice by email with no explanation. I called a her office number of times for an explanation but never got one. That review was deleted. I had ended it with how she obviously does not follow the Hippocratic Oath for doctors: "Above all else, do no harm." It was a devastating experience for me.

Dr Appiah and Staff are the best!!! I have been a patient…read morefor over a decade and feel I owe my good health to Dr Appiah's care.......I am 75 years old and have never had better health care provided from any doctor..........a few years ago I moved over an hour away from Winchester...I still make the drive to be seen by him... nothing but praise for Doctor Appiah!! I recommend him to anyone EJ from Sterling Va

Dr. Victor Appiah and staff are polite + outstanding customer service. Dr. Appiah provides the best…read moreone-one service that I have seen in Winchester. He makes me feel important as a patient and not a like number. Most importantly he explains my results from my lab work and gives feedback regarding the lab work. Front desk staff are very knowledgeable.

I have been with this practice since 2005. I have been extremely pleased with the way I have been…read moretreated. Shelli Crockett is always personable and listens to my concerns. She never makes my appointment feel rushed. Ashley the front desk employee is fantastic. She is very friendly and handles people very well. Most of the time she is running the front desk by herself. She has great people skills Sue D

BE AWARE! This practice is discriminating against specific people with illnesses. DO NOT recommend…read morethis practice. The office staff, specifically Hannah, calls me up on the day of appointment to cancel appt because they are not taking new patients. She was extremely rude and said they have a right to not see me, because of my recent medicine review I under. I am under the care of a pain mang doctor for a debilitating illness I have, which had nothing to do with establishing a primary doctor. This is not only illegal, but prejudice and presumptuous. Therefore, they deserve zero stars, but only able to do one star. This practice must have horrible doctors or she's just a horrible person. Which I say both from what I just experienced.

Great team, excellent care. The staff is easy to talk to…read moreand concerned about your health.

Dr Hethcoat has been my primary care dr for many years now. His professional behavior, kindness,…read morethoroughness, and willingness to go above and beyond is on a scale like no other dr I have ever dealt with. He deserves 10 stars. I have had great interactions with everyone at Winchester Internal Medicine as well. I have had no complaints in all my experiences.

I will not be going back here. I had a nonviable pregnancy and knew that something was wrong…read more During my ultrasound, I asked multiple times to see the image of my child and was refused. When I called to verify that I may not have this experience again, I was told that I would likely have that happen again due to their standard practice. I get that some people would be extremely traumatized seeing that but it was my only chance to see my daughter in my womb and it was taken from me.

The staff was very helpful and patient. NP Connie Van Baah cares about her patients and dosen't…read morerush through your visit.

Dr. Vaughan is one of the best doctors I have ever seen he delivered me when I was a baby he…read moredelivered my son and I still currently go to him and I don't think I'll ever find another gynecologist like him. I just wish the best and everything he does starting his new chapter in life. Good bless

I foolishly believed the glowing 5-star reviews for this man, but after my experience, I wouldn't…read moreeven recommend Dr. Vaughan to my worst enemy. His arrogant attitude, condescending demeanor, and constant belittling in his manner of speaking are not only rude, but highly unprofessional. He also repeatedly contradicted himself, so he is either senile, or just doesn't pay attention to what he's saying. I answered his questions, but it was clear he wasn't really listening, because when he was typing up his notes and summarizing our interaction, he was putting the complete opposite of what I said on them! His excuse was simply, "well I don't know you, maybe you should go to a doctor that knows you already." I don't know if he was having a bad day, and decided to take it out on me, or if his condescension is commonplace towards young women. I hope my story prevents this from happening to someone else.