Prompt courteous service. Clear explanation of repairs. All personel were helpful and made the experience very pleasant. Very comfortable the service people were on top of their game read more

If you have never bought a new or used car. Please go see Anna at Shepard Toyota. I have never in my life seen a deal go so quickly and easily as I did today. No matter what your circumstances might be, she will make it work. Thank you! read more

I recently finished my car shopping experience and bought elsewhere, but I worked with a few people at Shepard during my search. They ended up having a vehicle I was very interested in, but ultimately their prices were just not competitive compared to elsewhere and they said they had very little movement on their prices. When I initially stopped in, Corey showed me their Rav4 inventory and answered some questions for me. He gave me a lot of information, and was generally helpful. Later, I stopped in on a day Corey wasn't in and I worked with David, who was a little more pushy than Corey, but still helpful. Overall, I had a fine experience here but their inventory was fairly low and they seemed motivated to make a sale until it came to actually making a fair deal that matched MSRP. read more

This dealership essentially tried to charge me $70,000 for a $43,000 car -- and they almost pulled it off. In 2022, I leased a vehicle with an MSRP of $43,000. I put $5,000 down and paid $650/month for 36 months, which added up to $28,400 just to lease it. That's already over 65% of the car's full value -- with nothing to show for it at the end. Then came the buyout price: $34,000. Had I financed that at a standard 8% interest over 60 months, I would've paid another $41,280 -- bringing the total cost of this vehicle to $69,680. That means they structured a deal where I'd pay nearly $70K for a $43K car. Whether it was negligence, predatory sales tactics, or a total lack of transparency, it's unacceptable. I'll never do business with this dealership again -- and I strongly recommend others think twice before walking in. read more

Two trips (82 miles each, total mileage 164) and they still were not able to fix our tire pressure light. Each time telling us that the light would go out by the time we got home. If you can't fix something say so! read more

I'm an older woman solo out of towner traveler who brought her Toyota highlander in for a bumper collision repair. First off Scott head of the body shop was hard to find and impossible to reach after our first encounter. Scott indicated right away that he didn't have time fir me or my repair until late July. However, after coming out and looking at my vehicle he said the damage was simple enuf that I could get my insurance estimate and he could fit me in NO PROBLEM. The insurance adjuster met me and completed her estimate as promised within 48 hours. She also planned to send the estimate to Shephard Toyota at the same time. She indicated that she had a hard time getting Scott during this process. Scott never contacted me to schedule the repairs After multiple phone calls at least one or two detailed phone messages and almost two weeks later, I was able to contact Scott directly by phone. Contrary to his original proposal he indicated he was booking for September now and could not do my repair as promised. I understand being short staffed but why promise that you could do it if you can't ???? read more

I lost my car keys while on vacation in the Port Clyde area, and tried several locksmiths and towing outlets before I contacted the Shepard dealership. When I spoke with Mike from the parts department, he was kind, helpful, and informative right away. He did some digging based on the info I had for my car and was able to order the key blank that I needed and get it in the next day, and he was happy to cut the key and help me in a super speedy way. All throughout the process, he was communicative, attentive, and generous with his time. Very grateful for Mike's help and would definitely work with them again! read more

My brand new vehicle that I purchased on February 20 from them I hit a deer with After only putting 41 miles I had it sent Shepherd jeep in Toyota auto repair where it was supposed to have been repaired no later than March 19 that date has come and gone we have been given the runaround they are holding my car hostage when we have gone to check in on my vehicle the paint job that has been done is horrible the inside of my car was filthy with dust and dirt all in it they're holding parts in my vehicle which is a brand new 2001 Jeep Cherokee Limited with leather seats the mechanic has no date of when my vehicle is going to be finished they keep giving me excuses this is the worst read more

I have had my truck and my wife's car serviced here several times. I do most of my own maintenance because I am always afraid of getting ripped off. I can honestly say that Bret, Barry, and the rest of service department are awesome to work with. They only fix what needs to be fixed and never try to upsell you anything. I have never had to wait past my scheduled appointment time. Recently, after two years of looking for a new vehicle and fed up with high pressure sales tactics, we decided to try the sales department at Shepard. I explained exactly what I was looking for and that I was ready to buy to our sales rep, Elizabeth. Throughout the process there was zero pressure, games, or BS. It was by far the best experience I have ever had buying at a dealership. Their pricing was competitive, they gave me a fair price on trade in, and the whole process was very quick. Elizabeth and Hayden went the extra mile, and as a result I will be a customer for life. read more