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    Sheraton Stonebriar Hotel

    3.3 (58 reviews)
    Open Open 24 hours

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    cindi k.

    Absolutely horrible experience! Do not stay here! We stayed the weekend for my daughter's special needs cheer competition - and left our iPad in the room, under the pillow on the bed. I remembered it after we were an hour down the road, checked the location of the iPad on my phone, and it was still showing there at the hotel. There was NO QUESTION that I left it there, I specifically remember not grabbing it and I knew exactly where I left it. I called the hotel and spoke with 'Corey' at the front desk, who said yes, they found one, but housekeeping was gone for the day, and when they came back the next day he would speak with them and arrange a shipping label be printed out, to ship it back to us, as we live in OKC. The next day I didn't get a phone call so I finally called at 3:30 pm and spoke with 'Robert', who transferred me to 'Sabrina' the asst. General Manager - who is incredibly rude, condescending, with zero empathy or any sort of personality - and she told me they NEVER found anything in my room!! This is a $649 iPad that was just purchased at Christmas, four months ago. I was practically begging for SABRINA to do the right thing, and pleading with her to speak to the housekeeper that cleaned our room, because that's who ABSOLUTELY found the iPad! But 'Sabrina' just kept talking over me stating, "I have completed my investigation, and nothing was found", over and over. Which is IMPOSSIBLE. They are liars and thieves. It's actually pathetic and so upsetting. I have filed a formal complaint with the corporate headquarters and made a police report. There was NO QUESTION where I left the iPad. It still showed it was there an hour after we left! Then someone turned it off and it hasn't shown a location since then. Awful Awful Awful service and zero professionalism!!!!! I am sure Sabrina will respond to THIS review and throw me under the bus, even though I was the victim of a crime at her hotel! I have read other reviews using her first and last name stating how rude she is. Please, Sheraton, do better! STOP hiring thieves! ** Update - once the thief turned ON our iPad a week later, she decided to take some selfies. What she didn't know, was that we were able to locate the iPad at that time. We had an address and called the Frisco police back to let them know! Lo and behold, after they called Sabrina to let her know this information, she called the police department back and said she had the iPad at the hotel ready to pick up! So she apparently let her employee (I'm sure she was the housekeeper that cleaned our room) that lived at that address know that we were about to find out who she was - and the employee brought the iPad back! The selfie that the employee/thief took was taken at her house, the exact date we left the hotel, at 10:40 pm that same night! I have added a photo of the selfies taken by the thief/employee that she left on our iPad! Horrible service!!!!!!!!!!!!!!!!!!!!!!!

    A gift from YHWH
    September C.

    "Old Folks" by Chris Botti plays and my mind goes to the wonderful stay at Sheraton Stonebriar in Frisco, Texas...it's taken me a few day for the words-of-review to form..."You Are My Hiding Place" by Selah begins and this is exactly what this two-day-stay was for me, "a hiding place". The aromatics of the Sheraton Club are somewhat hypnotic and transcending in the inhale. The Twilight Crepe Myrtle's, the kindness of the front desk associates, were truly genuine, so-much-so that when the occasional-burned-out-associate was UNKIND to me, forgiveness was my offering. Why allow the enemy to steal the joy He did not give. The like's of Chassity, Nickole, Jade and the well-groomed-gentleman at the front desk, who checked me in, I have yet noticed until this very moment, it took 3 women and a member of the LGBTQIA Community to enhance my stay...my focus goes to 3 women and an open hearted courages individual. I begin to weep for these individuals for the walks of life they travel. I pray that the kindness given is returned unto them 100 FOLD! To the management of Sheraton-Rosewood Group, a heartfelt thank you. It is only until now, I recognize you have been My-True-Hiding-Place, the stays at all your establishments have served as times of refreshing and healing in the places of my life where I had been taken for granted and mistreated. For that I want to say Thank You and encourage you to keep up the good work. What a legacy here, as I do the research this, THIS story (Sheraton Legacy) is a true example of what we as individuals should strive to do in our daily lives, be educated, learn, apply, give, what we have learned to others, to increase by decades and not be brought under through the pressures of a Mad-Angry-World. The recent renovations, were minimalistic yet luxuriously inspiring. The price, was far too affordable as I was reminded of my stays at Four Seasons for a fraction of the price. If you are needing a time of refreshing, it is my pleasure to encourage a two-day stay at Sheraton Stonebriar Frisco, Texas! P.S. This photo was captured as I walked in meditative Prayer, isn't life GRAND?!

    More Holes in Curtains
    Shan A.

    Platinum elite Marriott member and must say this hotel needs major updating. Staff at check in was not friendly then the room was so beat up. Bed was comfy but that was about it. Had no body wash in shower and when you flushed the toilet it ran for 3 1/2 minutes. Thank god we got complimentary breakfast from status because I would have been mad if I had actually paid $19.99 for bacon runny eggs and frozen heated up pancakes. Made complaints when I checked out and was told they would add extra points for the inconvenience and they lied!! nothing added to my account. One plus great area lots of great eating places it is sad they have let this hotel run down like this.

    Michael C.

    On Tuesday of this week I experienced the most amazing housekeeping of all time! I've stayed at the Ritz, Montage, Boutiques and everything in between---but never ever have I experienced the level of care and attentiveness that she/he gave me. It had been a long and not so good trip but coming back to this care made my day. It felt like my mom had come in and cleaned my room, like when I was a child. Truly made my day so much better I hope they find this person and give her a big hug for me because I asked the front desk and no one could locate this angel thank you so much!

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    6 months ago

    Very clean and welcoming. Maybe arrive a bit early to have a good parking space close to the door. Amazing staff!

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    2 years ago

    The bar at Sheraton Stonebriar is great! Nikole will go above and beyond for you! Worth it for a visit!

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    3 years ago

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    2 years ago

    Nikole was amazing in the bar, really looked after us. Overall stay was great, pool and gym were lovely.

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    6 years ago

    Very nice place with excellent customer service. It was a great place to stay when I was in Frisco. I was very impressed.

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    Page 1 of 2

    Ask the Community - Sheraton Stonebriar Hotel

    What is the deposit at check in?

    I didn't have to put a deposit at check-in. I booked my trip through my work agency. It is often a better rate if you book in advance. If you choose to check-in spontaneously, it is advisable to call in advance to check if they have availability… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Sheraton Stonebriar Hotel

    Nikole was amazing in the bar, really looked after us.

    Mentioned in 2 reviews

    Read more highlights

    Renaissance Dallas at Plano Legacy West Hotel

    Renaissance Dallas at Plano Legacy West Hotel

    (146 reviews)

    $$$

    We stayed here in May 2026 for a stay vacation to get out of our house for a night. The hotel is…read moremodern and clean. All of the staff we encountered were pleasant and professional. They offer self park for $23 a night (May 2026) or valet for $45. We did self park. The lobby is very attractive and melds into the lounge area. We were greeted immediately at check in and the process was very easy. In terms of the room, our room (two queen beds) was definitely on the small size. It was functional but certainly one of the smallest rooms I have experienced in Dallas. The beds and pillows were very comfortable. The room was clean and the carpet was not stained. The shower had a very strong water flow and was a sufficient size for one person. Overall, it is a very nice hotel. There is lounge and restaurant. The pool was supposed to be heated but in May the water was cold. The pool area has a small bar but beer options are quite limited. The best thing about the hotel is its excellent location. You are literally steps from Legacy West with the row of seemingly endless eating and shopping options. Having parked in the hotel lot, there was no need to drive and fight for scarce parking along the street. The reason for 4 stars is that at night we could hear loud music. I am guessing it came from a nearby bar or restaurant. The noise was loud enough to notice but not so obnoxiously loud as to prevent sleep. Still, the preference would be for quiet.

    I've stayed here before and it was more pleasant than this experience…read more The lobby is beautiful, the restaurant, bars, and shops are modern and vibrant. The main reasons for the three star rating are the check in process and my room. It took an hour and a half for me to get my keys because someone either hadn't booked my room or booked it incorrectly. After a long day of travel, I wanted to rest, freshen up, and eat, but I had no such luck. It really put a damper on my day. Secondly, once I got to the room, I had other issues. It smelled incredibly musty and I knew it was because the carpets needed cleaning. Some parts of the floor felt stiffer than others, indicating that something was spilled on them. I was so hungry and was actually willing to pay for minibar snacks, but there weren't any (no drinks either except for water). I was also hoping for a more generous bathroom setup as well (makeup wipes, etc.). The water pressure in the shower was a bit too low as well. On the plus side, this hotel is within walking distance of many great restaurants and shopping. This experience wasn't the best, but they are typically a solid choice.

    Legacy Hall - Velvet Taco 8

    Legacy Hall

    (1.3k reviews)

    $$

    I'm unfamiliar with Plano. But what can only be described as its nightlife district, legacy Hall is…read moreacross the street from Fogo De Chao, next to an outdoor venue that plays live music, has hip hop bingo, etc. and I haven't even started with the Legacy yet. Legacy is a three story indoor food plaza that also overlooks and is connected to the outdoor venue that you can get tickets for. With outdoor seating available. First floor is your eateries. Second floor is mostly seating and a couple bars. Third floor mostly bars and some seating. While waiting for my party to arrive I sat at the second floor bar, Heaven Hill, and ordered a couple cocktails. The bar tender, a pleasantly upbeat woman, educated me on the various food options as well as some of their favored cocktails. I had a raspberry beret (shoutout Prince) and a Larceny Paloma. The name was just calling me. While the beret was fruity and refreshing, the Paloma had a bite and kick that snuck up on you. I loved it!! As it's a mall of food there was no trying just one lol. We tried the dry rub brisket bar, chef chin's hibachi ramen, chilango's tacos, cotton and snow, and unlawful assembly brewing co. To finish the evening. Brisket with Mac and cheese; burria tacos; tonkotsu ramen; cookies and cream ice cream; and lastly a Moscow Mule to end the evening. The Mac and cheese from the brisket bar was terrible. Runny, and bland. But the brisket was amazing. Seasoned and tender and so moist!!! Tacos were exceptional. Ramen was awesome. Ice cream was ice cream. It wasn't bad, but not eye popping amazing. The mule was delicious. I ended the night stuffed and sleepy!! Great visit!! If you're in the Plano area this is a must!! And there are tons more eateries.

    I was traveling for work and this place was right across the street. It's one of the better food…read morehalls I've been to. Across a couple of visits, my husband and I shared: - Street by Chef Jimmy Li: Beef Roll Pancake - Son of a Butcher: New Mexico Frito Pie Slider, PB&J Slider, Smokehouse Slider, Popper Slider, Champ Slider (was supposed to be Cowboy) - Roots Chicken Shak: Spicy Bird - Chilangos Tacos: Hongos Quesadilla - Dry Rub: Breakfast Burrito with Brisket I loved everything we had. My favorite places were probably Street and Son of a Butcher. You really can't go wrong though because there are a lot of great options. I was disappointed the second time we got sliders. They gave us one of the wrong sliders and the one that we got that we didn't want was pretty boring. Unfortunately, we didn't realize it until after we ate it, so double check to make sure you get the right thing. If I'm back in the area for work, I'm sure I'll be back here again.

    The Westin Dallas Stonebriar Golf Resort & Spa

    The Westin Dallas Stonebriar Golf Resort & Spa

    (143 reviews)

    $$$

    Gorgeous property and amazing staff, but not the relaxing staycation vibe we expected…read more I booked a weekend stay here with a couple of friends to celebrate my birthday, largely because the online photos make the pool area look like a serene staycation oasis. While the property itself is beautiful, the reality of a weekend stay was very different. The pool and hot tub were absolutely packed with kids splashing and jumping in, which completely took away from a relaxing atmosphere. To add to that, the walls seemed a bit thin - the room next to us was extremely loud throughout our stay, which made it hard to unwind. Additionally, the spa is very nice but quite small. It only has a steam room. That being said, the rest of our experience was wonderful. The rooms themselves are beautiful and clean, the gym is excellent, and the staff is absolutely exceptional! They made me feel incredibly welcome for my birthday. I'd give them 5 stars for service, but a 4 overall due to the chaotic pool experience and the noise. Bonus: they are pet friendly and have a little table with dog treats at the front.

    Great stay at The Westin Stonebriar. The property feels modern and well maintained, and being right…read moreon the golf course gives it that true resort vibe without leaving Frisco. The rooms were clean, updated, and super comfortable, especially the Heavenly Bed. The bar setup is a highlight, great atmosphere, solid drinks, and live music that made the evenings fun without feeling over the top. Service was friendly and consistent throughout the stay. Overall, a strong 4 star experience. Relaxing, polished, and a place I'd absolutely book again.

    Sheraton Stonebriar Hotel - hotels - Updated June 2026

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