At the beginning of July 2020, my boyfriend and I discovered a rental property listed by Sherry Young that had been up for rent for 60 days. Since the property had been listed for almost 2 months we thought it was appropriate for us entertain price negotiation and inquire if our small dog would be allowed. Sherry's response was for us to submit an application and she would present it to the owners; once both parties agreed upon a rental price, then we would run our credit. Side note: Sherry told our agent that there are no other applications in hand at the time. We submit all required financial documents and applications the next day. A couple days later Sherry informs us that we have been denied due to not meeting the financial requirements. This denial was an absolute shock to us because our joint income was well above the minimum household income listed. We politely suggest she reviews our application once again. Long story short, Sherry only looked at the first page of our application and denied us from just one of our incomes instead of looking at our entire application. After moving past the income requirement obstacle, we still had not received an answer about our dog being allowed or price negotiation. Sherry avoided our questions, never answered her phone for our realtor, and only communicated through text or email. Sherry FINALLY responds and says she will have to reach out to the owners of the property. So once again, we patiently wait for the next steps. She FINALLY gets back to us and says our dog is allowed, but we have to complete a pet screening application that she would send. She also says the owners will not negotiate price until our credit is checked. We are so confused at this point because Sherry told us our credit would not be checked until we agreed upon a rental price. But we absolutely loved the house so much that we decided to allow for the credit check to be completed so we could move forward. Now, we have to wait for Sherry to send us the credit screening approval & pet application. She FINALLY sends the credit screening approval to my email, but my boyfriend did not receive his. We consistently told her, he did not receive it and if she could please double check if she sent to the right email. Long story short, she had been misspelling his email for the last 3 DAYS and I was the one who discovered it. I literally had to send her a screenshot proving to her she was sending it to the wrong email. We finally got our credit screening completed (each of us had to pay $40), but I still had not received the pet screening application. We reached out to her again about not receiving the pet screening form and her response, "just go online and link your dog to the rental address." I didn't want to delay this process any longer because at this point we are going on 2 weeks trying to apply for this house. I went online, completed the pet screening application, which was an additional $20, and sent it to Sherry's email. Side note: there was no way to link my dog to the rental address without a specific realtor link that should have been provided by Sherry. Our credit and pet application is approved and now we can FINALLY talk price (Side note: it is now week 3 of this process). Long story short, we finally come to an agreement on monthly rental price with the owners and we can finally sign the lease. On Tues. (7/21/20) we were told by Sherry that she would send the lease to us tonight or tomorrow. Then, on Wed. (7/22/20) Sherry said she wanted to review the lease with us in person and asked what time worked best for us. We proposed to meet her on Sat (7/25/20), but never received time confirmation. On Friday night (7/24/20) at 7pm Sherry called our realtor from an unknown number & left a voicemail saying, the owners accepted another application they received this Wednesday who have a 8/1 move-in at full rental price. We were never offered the chance to counter offer even though we were the first applicants. We now have a hard inquiry on our credit reports & out $100 in app fees for absolutely nothing. Interesting how this property has been on the market for 60 days and suddenly another application gets reviewed and accepted within 3 days, when it took us 3 weeks. Long story short, we are another "young brown couple" who were unfairly treated by Sherry Young read more

If I could give less than 1 star I would. It is not a surprise to me at all that her ratings are so low and yet she finds a response/excuse/blame to every single one of the reviews. My husband and I found a place to rent in Towson, MD and she was the property management. From the start, we could tell that Sherry was not only very rude, but was very unprofessional. The next two years consisted of ignoring our emails and requests concerning the property we rented and she was managing. She would ONLY respond when she needed something of us. Her excuses for not responding for months at a time included "its my birthday," "my computer is getting fixed," and multiple other ridiculous ones. She tried to walk into our rental (without knocking/ringing the doorbell) while we were home hours before she told us she'd be there only to realize she LOST the rental's key. She is so reckless with people's keys and SAFETY. Adding to all of this, my husband and I have lived in rentals for 5+ years (while we were in residencies/training) and have never had our deposit taken away but have been wonderful tenants. When it came to our final walk through, she told us EVERYTHING looked great, texted, and messaged us how clean the house is and how appreciative her and the owner is for how clean the house was left. Only to find out months after we moved, that she took out half of our deposit for finding "grease smudges" on the oven and charging us $500 for "finding hair" in the vents for our hypoallergenic/non-shedding dog (when the previous owner had a cat). When we asked for receipts and pictures, she ignored all our emails and messages. DO NOT HIRE HER! She is unprofessional, reckless, rude, and not an honest person. read more

Today my spouse and I visited an open house that Sherry was the listing agent for. My spouse and I have been to open houses before, so we're not new to the concept. Usually the listing agent will acknowledge people by saying something like "Take a look around, I'm here if you have any questions!" Not Sherry. During open houses, realtors usually solicit the names and contact information of potential buyers for their mailing list, hand out their business cards, and even a provide a flyer about the home. There were flyers and business cards but, Sherry didn't offer them to us at all. Sherry's body language was downright stank and snobby. Her vibe was off-putting and she acted as if she didn't want us in the house. We walked into the house and there was another couple there whom Sherry was speaking to so we just started walking around. We browsed for about 5 minutes before Sherry abruptly told us that we needed to go back to the front door and put shoe covers on our shoes. No big deal, lots of realtors and homeowners have this provision when people are touring homes so we weren't offended. This was be the ONLY time Sherry directly spoke to us. Once the couple that she was speaking to left, we were almost certain that Sherry would make her way over to us to see if we had questions, she didn't. In fact, someone who lived a few houses down from the listing came over to check the place out (they'll be listing their home in about a month) and Sherry began chatting with them despite knowing that they were not interested in purchasing the home. Sherry even gave the neighbor a free poinsettia plant for stopping by. My spouse and I finished looking through the home and made our way back towards the entrance. As we were taking off our shoe covers, a family of 3 walked in, Sherry comes right behind us and I thought to myself "Oh, she's finally going to engage with us." nope. Sherry immediately started talking to the couple about their lovely daughter and her pink coat. My spouse and left. No business cards, no flyers, and no poinsettia (there were plenty left). There are a lot of things to digest here: 1) Bias: My spouse and I felt discriminated against. We truly feel like Sherry looked at us and saw a young brown couple that seemed like they couldn't possibly afford a home in that price range. The fact that Sherry engaged with the family of 3 that walked in shows that she was targeting a specific demographic for the house, families with children. Little did Sherry know that we have a family too, we just left our children with the sitter so that we could look at the home in peace. 2) Missed opportunity: Sherry didn't even take the opportunity to ask if we were looking for a realtor. We are, and she could've been considered had she been more personable. 3) Poor representation of the Seller: Sherry's attitude also took away from the owners of the home. By not asking questions, Sherry didn't sell the perks of the home. No details about the nice granite countertops, or the beautiful deck in the back. Nothing at all. If I were the owner of a home and a realtor treated potential buyers this way, I'd be upset. This home was recently reduced by $10k so it's obvious that they seller is eager to strike a deal. This is the last thing that should've happened. 4) Poor representation of REMAX. Sherry represented REMAX poorly. Out of all of the potential realtor companies that we could use, we will NOT be using REMAX thanks to Sherry. read more