Elijah was a big help in locating a part with my plumbing issue . great customer service for sure…read more. Thanks again !

I am happy to say that any reviews saying anyone was rude are hogwash!…read more I have never been in this store with less than a hello and how can I help, people are usually the problem when they do not listen or are the actual aggressors! This is my neighborhood go-to for pool salt acid and small project Items. They are a bit more on things but it's not a huge store to get lost in where you truly can not get help. Thumbs up ACE great job

Honestly probably the best customer experience I've had in ages. This young entrepreneurial and…read moreconfident young man named Zach little helped me out with every problem and question I had. He is a real one so to say. I recommend a promotion immediately and give him a paid day off for all this hard work he has done for this store!

I had a store experience so bad I will never use this Ace Hardware again. This took place at…read moreToole's Ace Hardware in Maitland (1607 S. Orlando Ave.). Yesterday (8/13) at around 4:15PM I bought a transformer from the store. Cost me $34. Unfortunately, it did not fit in the space I have. I took the item back today at around 12:00PM (8/14) with my receipt. I was told I could NOT get a refund for my item, even though I had my receipt. She didn't even open the box to check the item (I had repacked it the way it was sold to me). She asked her supervisor, and the supervisor also said no refund. The cashier told me there were no refunds on electrical items. I was not warned about this by the cashier when I bought the item. I was flabbergasted. I like to support local businesses, but that support only led this local business to spit back into my face. I will never use this Ace Hardware again. We will now make sure to go to the big box stores to guarantee we get a refund if something doesn't work, especially within the first 24 hours. I actually left the transformer with the cashier because I can't use it, and maybe someone else looking for one will be able to. I hope keeping my $34 was worth it to never have my business again.

Always has what I need and is convenient to get to. Everyone is very helpful and knowledgeableread more

Once again today I went to my ACE store on St Rd 434 in Longwood Fl. I Need some help with a…read moreproject and i meet up with Wayne. This guy has helped me out several times before. I showed Wayne my problem he looked over the problem and in a few minutes he figured out my problem and helped me to fix it. I can not tell you how surprised and happy I was that Wayne helped me once again. I can not say enough good things about Wayne, he is by far the sharpest tool in the shed i know Thanks again Wayne and i will be back again soon By the way I have been a very satisfied customer of these store for more then 20 years. Wayne needs to be the store Manager he is very friendly and he knows his stuff about working in a Hardware store

I painted both the inside and outside of my home. Tom, Dawn and Robert were so helpful in educating…read moreme on colors, sheens and products I should have and others that I didn't need. The house is beautiful! I appreciate that those colors are in their computer so I can pick up paint seemlessly when I need an extra gallon and am in a hurry. Tom has since retired, but he left it in good hands. They are friendly and knowledgeable.

Went in to get a exact match of paint that was bought there by my contractor. A woman with an…read moreattitude didn't greet me but instead snapped telling me it could never be matched. She had a poor attitude and no customer care skills. I went to Ace in Maitland and they matched the paint perfectly.

Great experience with Lowe's walked in qith a goal in mind to paint my guest bedroom. I already had…read moremy selected color and trim in mind. Set over to the paint area where they prepared my paint under 10 minutes. I got to walk around a bit to see new things and plan a head for other projects. The staff was so friendly and informative in the paint area. Thanknyou guys sooo much. It made my trip so much easier.

To Whom It May Concern, I am writing to express my…read moredisappointment regarding the customer service I received from the manager on duty at the Lowe's Altamonte Springs location on State Road 434 on July 16, 2026, at approximately 5:00 PM. Earlier that day, I received an online order that was delivered to my home. When I returned from work and reviewed the delivery, I discovered that the product I received was not the product I intended to purchase. I had ordered a paver base Step 1 product containing aggregate stone for stabilizing soil prior to installing pavers. After speaking with a customer service representative, I learned that the product listed on Lowe's website was not accurately represented and that the item number was associated with a different product than what I expected to receive. I requested to speak with a manager to discuss options for correcting the issue. Unfortunately, the manager's demeanor was unprofessional from the beginning of the conversation. Rather than listening to my concerns, she immediately stated that the product had been verified and that the store did not carry the product I believed I had ordered, despite it being listed under the same item number. I suggested a reasonable solution: pick up the incorrect product and deliver the correct item from another Lowe's location that had it in stock. However, throughout the conversation, the manager repeatedly interrupted me and did not allow me to fully explain my concerns. I attempted to explain that Lowe's should have notified me if the item I purchased was not actually available as represented online. Instead of discussing potential solutions, she repeatedly stated that the only action she would take was to schedule a return pickup and that nothing further would be done to resolve the situation. When I asked if this was truly how Lowe's handled customer concerns and whether no effort would be made to correct an apparent website or fulfillment issue, she replied that this was company policy. The conversation became increasingly frustrating because I felt my concerns were being dismissed rather than addressed. While I acknowledge that I became upset during the discussion, it was only after repeated interruptions and an apparent unwillingness to listen or work toward a solution, I had enough of the interruptions and stayed shut up. The manager ended the call by hanging up on me. Rude Afterward, I attempted several times to call the store back but was redirected to corporate customer service. The experience left me feeling that the manager lacked the customer service and conflict-resolution skills expected of someone in a leadership position. I am disappointed because I have always believed that customer service should focus on finding solutions when issues arise. While mistakes can happen, the response to those mistakes is what defines a company's commitment to its customers. Unfortunately, my experience at this location did not reflect that commitment. I hope Lowe's will review this incident and provide additional training and guidance to ensure that customers are treated respectfully and that managers are equipped to effectively resolve concerns when they arise.

I needed to get some black paint for the metal coping of my house 's flat roof fascia, since we're…read moreinstalling new black shingles. I wasn't sure which paint to get, if I needed a primer, sprayer, type of brush, etc. Joshua (at the Winter Park SW) asked if I needed help right away and and he walked me through the best paint options and the process. He was very personable, professional and knowledgeable. Will definitely come back, great experience.

I went into this store today (Winter Park, FL) so I could try and find colors for a building we…read moreneed to paint. I want to call out the excellent service I received from Cody who was extremely helpful. We must have looked at two dozen different swatches of combinations as I tried to narrow down what I really like, and I never felt hurried. His advice was excellent, easy to see he knows his paint colors and I was able to get what I needed.

This place has SO much more to offer than the big box! You walk in the door and it even smells like…read morea hardware store. It has everything... quality cookware, small hardware items (nuts & bolts) that you can purchase individually, Yeti items, you name it! And knowledgeable attentive service staff as the bonus. Prices are reasonable too. I saw a pizza peel competitively priced, or better, than the internet giant. I would move to Winter Park just to use this store... and just might! Support this family-owned business.

Friendly staff. Very helpful customer service. Small shop with tremendous inventory. I highly…read morerecommend this store for all your hardware needs and gardening supplies.