Carter's Ace Hardware is so convenient and easy to shop at. I needed some spray paint for a craft…read moreactivity and I was able to find and purchase everything that I needed. The staff are always available to answer questions and help find you what you need to complete your project. I feel the prices are very reasonable for the merchandise. Today I purchased silver glitter spray paint, gloves, and a spray attachment for the bottle to save my manicure from silver spray paint. As always the shopping trip was successful and completed with ease.

This is my local hardware store and my wife and I love coming here to pick up the things we need to…read morekeep our projects progressing. The staff is awesome and they carry all the things we need with the exception of lumber, although they do keep a minimum amount. Super clean store and extremely helpful.

I visited Home Depot today for a paint match for my home, and the customer service was exceptional…read more The associate ALARIK went above and beyond to make sure I received the right match and had everything I needed. I truly appreciate the professionalism, patience, and outstanding service!

Purchased 10 drift rose bushes on their website. They arrived beautifully packaged and healthy…read morelooking. Planted them and they are gorgeous. Very happy with my purchase.

Did you know most of the area Ace Hardware stores have this machine that will sharpen your knives?!…read moreReally cool, $6.99 per knife and the knives I brought have never been sharper. It's amazing. Go!

The staff a this location has been really friendly, knowledgeable, and incredibly helpful both…read moretimes I have been to this location since moving to the area a few months ago. No weird jabbing comments, no sexism (which is a big thing I deal with a petit blonde woman who doesn't look like the typical customer, or like she does a lot of DIY construction) Defiantly have never once had a bad experience with anyone here and will continue to return.

I bought a dishwasher from Lowe's got the extended warranty and had them do a third party install…read more The machine stopped working roughly 8 months after the install. I called Lowe's and got an 800 number. I was told to contact the manufacturer and have them come out to certify it was not the machine. That took 2 weeks. The service person from Samsung came out and showed me the scorched wall. There were exposed wires that made contact shorting out the unit. I contacted Lowes and waited another week for them to verify the service person's findings and two more weeks to get a new installation. In the meantime I was promised a $125 check for my trouble. I never got the check. So again I called, this time pissed over wasted time on the phone and the long process for repair. After much back and forth I found two $125 gift cards in my account. It was probably in error but for all my trouble, I will take it! When you deal with corporations you usually get screwed. You have to be firm and hold your rightful position. This result was not the norm but there is no reason you should not expect to receive some form of compensation or consideration for unreasonable responses to expected failures in the course of doing business.

Jasen assisted us with cutting shelves we needed for a closet project. He was patient as we sorted…read morethrough our list. Jasen made all the adjustments to the shelving exactly as specified. When we were finished, he further assisted in another department before checking us out.

Harbor freight tools are always a good value, as long as you know what you're going in for. The…read morebasic tools I always get from here, the power tools know are not going to last the longest. This weekend we found a tool chest, solid, heavy duty, and already a good price. The problem is they misplaced the key. We were able to get it, locked, for an extra 20% off. So that was great service in being accommodating. They also loaded it up no problem for us! Which was so helpful in getting it home. The store itself was really clean. And I was able to bring my dog in and they were so nice with that.

A competitively priced local location with friendly staff. We popped in here while in the area so…read moremy husband could look for a high heat gun. As soon as we walked in the door we were greeted by the staff. The store was clean and well organized with a warehouse type vibe. Think concrete floors and industrial shelves. We found a comporably priced gun when looked at against an online competitor. We grabbed it and headed towards the front. They have all kinds of great products here. Everything from three basics like batteries to heavy duty equipment like industrial leveling machines and electric table saws. When checking out, the cashier was very friendly and helped us sign up for their free rewards program. This also gets you signed up for their catalog and coupons. It was quick and easy. Overall: A Friendly local store with solid pricing.

This place has SO much more to offer than the big box! You walk in the door and it even smells like…read morea hardware store. It has everything... quality cookware, small hardware items (nuts & bolts) that you can purchase individually, Yeti items, you name it! And knowledgeable attentive service staff as the bonus. Prices are reasonable too. I saw a pizza peel competitively priced, or better, than the internet giant. I would move to Winter Park just to use this store... and just might! Support this family-owned business.

Friendly staff. Very helpful customer service. Small shop with tremendous inventory. I highly…read morerecommend this store for all your hardware needs and gardening supplies.

This store is like a big flea market. The prices are a little lower on processed foods and generic…read moreproducts than the brand name so you will save a little. The amount of stuff to see is a bit overwhelming better known what you need. There are a lots products to choose from and the prices are pretty good. The check out service was slow until they opened up another register.

Another location for my list. Ollie's Bargain Outlet has just become a go to place for me for good…read moreprices on a variety of products. I am very conscious of the prices for everything when I shop in these stores, but I can almost always find something. On this particular visit, I didn't make a purchase, but as usual, they had quite a few food items that I can find at other locations and I keep in mind for when they need arises. I've been really considering a new vacuum cleaner, and I have found some really good deals on them here but my only issue is that every one of them does wet and dry and they are all remanufactured products. That doesn't mean anything is wrong with them, but I am looking for just a regular dry vacuum cleaner. Either way I have to save up the money to get one. I have found quite a few kitchen items that I would find useful, but I just don't have room for at the moment. I always check their book section and quite frequently. I find something worth reading. Like the other locations I have been to. I received a greeting when I came through the front door and multiple employees were pleasant to me and offered assistance as I was shopping. As they have an ever-changing in inventory they are definitely worth checking out on a regular basis.

Honestly probably the best customer experience I've had in ages. This young entrepreneurial and…read moreconfident young man named Zach little helped me out with every problem and question I had. He is a real one so to say. I recommend a promotion immediately and give him a paid day off for all this hard work he has done for this store!

I had a store experience so bad I will never use this Ace Hardware again. This took place at…read moreToole's Ace Hardware in Maitland (1607 S. Orlando Ave.). Yesterday (8/13) at around 4:15PM I bought a transformer from the store. Cost me $34. Unfortunately, it did not fit in the space I have. I took the item back today at around 12:00PM (8/14) with my receipt. I was told I could NOT get a refund for my item, even though I had my receipt. She didn't even open the box to check the item (I had repacked it the way it was sold to me). She asked her supervisor, and the supervisor also said no refund. The cashier told me there were no refunds on electrical items. I was not warned about this by the cashier when I bought the item. I was flabbergasted. I like to support local businesses, but that support only led this local business to spit back into my face. I will never use this Ace Hardware again. We will now make sure to go to the big box stores to guarantee we get a refund if something doesn't work, especially within the first 24 hours. I actually left the transformer with the cashier because I can't use it, and maybe someone else looking for one will be able to. I hope keeping my $34 was worth it to never have my business again.

Great place for finding what you need for your latest project. I can really appreciate that they…read morehave a wide range of price options for the tool you need rather than offering only the most expensive option. The staff is personable and knowledgeable without being overbearing or pushy.

My husband purchases a lot of material for his woodworking projects, and ran across an epoxy art…read moreclass. So we signed up. Steve was our instructor and he was a wealth of knowledge, taking his time to explain everything we needed to know before we actually 'poured' and 'blew' our project scenes. The end results were amazing, and the class was so much fun, and we received a coupon for any shopping that day! The boards we made can be used for anything from serving trays/charcuterie boards, or just wall art decor. Either way, they're proud pieces for us to talk about this experience, and enjoy the beauty of our works of art! We're definitely returning for more classes!

To Whom It May Concern, I am writing to express my…read moredisappointment regarding the customer service I received from the manager on duty at the Lowe's Altamonte Springs location on State Road 434 on July 16, 2026, at approximately 5:00 PM. Earlier that day, I received an online order that was delivered to my home. When I returned from work and reviewed the delivery, I discovered that the product I received was not the product I intended to purchase. I had ordered a paver base Step 1 product containing aggregate stone for stabilizing soil prior to installing pavers. After speaking with a customer service representative, I learned that the product listed on Lowe's website was not accurately represented and that the item number was associated with a different product than what I expected to receive. I requested to speak with a manager to discuss options for correcting the issue. Unfortunately, the manager's demeanor was unprofessional from the beginning of the conversation. Rather than listening to my concerns, she immediately stated that the product had been verified and that the store did not carry the product I believed I had ordered, despite it being listed under the same item number. I suggested a reasonable solution: pick up the incorrect product and deliver the correct item from another Lowe's location that had it in stock. However, throughout the conversation, the manager repeatedly interrupted me and did not allow me to fully explain my concerns. I attempted to explain that Lowe's should have notified me if the item I purchased was not actually available as represented online. Instead of discussing potential solutions, she repeatedly stated that the only action she would take was to schedule a return pickup and that nothing further would be done to resolve the situation. When I asked if this was truly how Lowe's handled customer concerns and whether no effort would be made to correct an apparent website or fulfillment issue, she replied that this was company policy. The conversation became increasingly frustrating because I felt my concerns were being dismissed rather than addressed. While I acknowledge that I became upset during the discussion, it was only after repeated interruptions and an apparent unwillingness to listen or work toward a solution, I had enough of the interruptions and stayed shut up. The manager ended the call by hanging up on me. Rude Afterward, I attempted several times to call the store back but was redirected to corporate customer service. The experience left me feeling that the manager lacked the customer service and conflict-resolution skills expected of someone in a leadership position. I am disappointed because I have always believed that customer service should focus on finding solutions when issues arise. While mistakes can happen, the response to those mistakes is what defines a company's commitment to its customers. Unfortunately, my experience at this location did not reflect that commitment. I hope Lowe's will review this incident and provide additional training and guidance to ensure that customers are treated respectfully and that managers are equipped to effectively resolve concerns when they arise.

Great experience with Lowe's walked in qith a goal in mind to paint my guest bedroom. I already had…read moremy selected color and trim in mind. Set over to the paint area where they prepared my paint under 10 minutes. I got to walk around a bit to see new things and plan a head for other projects. The staff was so friendly and informative in the paint area. Thanknyou guys sooo much. It made my trip so much easier.