This is a commercial office interiors dealership that primarily partners with Steelcase…read moremanufacturer. Great customer service and installation teams. If you're interested in viewing the showroom, be sure to make an appointment to make the most of your experience and the full breadth of how they can help meet and exceed your current and future office and workforce needs. They can also make great recommendations on other design firms and contractors to work with depending on the size of your project. Do be aware, they're a commercial outfitter for businesses so if you're an individual looking for a desk or chair for your home office, probably not the right solution for you.

We have been doing business with this company for a very long time. But as of today, I will never…read morego back to their store, nor spend any more $$ with them. Our purchaser and I have been in contact with one of their salesman (John) that has always taken care of our business. While we are in the middle of an order for a complete redo of our conference business chairs, I personally needed a new executive office chair. I was told by our purchaser that John is out of the office a lot, but he said to just go by their business and see if any of their chairs appealed to me. I couldn't see prices while I was there, but at least I could test their chairs and narrow down my search for one or two models. However, this proved to be totally false. I went in and asked the receptionist if I could look at a few executive chairs and she said, "No." An appointment is required. I told her who we had been in contact with John, but she did not care. I showed her their own sign on the door that states, "appointments recommended." I stated that even your own door states recommended - NOT REQUIRED. She said, sorry she couldn't help me. I called our purchaser who attempted to contact John again, but he did not answer his phone. Wasted time and a trip to their office. So, if you want to meet someone rude today, that doesn't care about your business, may I highly suggest you go to Rockford Business Interiors and they will definitely show you a reason why you would NEVER want to do conduct business with them. There are many other stores in Austin that sell business equipment - I would suggest using one of them. They will at least understand that customers are the reason they are in business. If you are rude to your customers, they will not only never buy from you again, but they will tell the world about how poorly they have been treated. The opposite is also true. Just not the case here. Draw your own conclusion and good luck.

Store manager doesn't communicate when a problem arises. Ongoing problem since January and the…read moremanager still hasn't communicated with messages left to HIM. Even his delivery drivers saw the problem and said it was their fault.

I feel they owe me some refund money and I needed a remote control with the recliner due to my…read moredisability. wasn't offered another chair exchange was told I needed to pay for the one month that was supposed to be free. I returned the chair with paid weeks I could have kept it

I recently rented a suit from Jos. A. Bank, and I have to give a huge shoutout to David who helped…read moreme through the process. Jos. A. Bank was actually the first place I went suit shopping back in my early twenties, so coming back felt a bit nostalgic. Over the years I've gained some weight, and none of my old suits fit anymore. I'll admit I was feeling a little self-conscious walking in, but David's professionalism and calm demeanor immediately put me at ease. He took the time to walk me through my options and helped me decide between buying and renting, especially with a wedding just a week away. What really stood out was how supportive and knowledgeable he was. So genuinely helpful. Because of this experience, I'm not only set for the wedding, but I'm also seriously considering rebuilding my suit collection here. If you're looking for great service and someone who makes the process stress-free, ask for David. I'll definitely be back!

Bailey the very nice young man helped me pick out a sweater for a chilly spring day and we had a…read morenice conversation about traveling and Austin. I was only visiting the city for a conference but would buy all my clothes from Bailey if I lived there!

I had a small project for a client that they had the perfect solutions for. Staff was very helpful…read moreand order was filled quickly. Thanks!

TravisB was great! He helped me pick out bathroom sconces and bathroom medicine cabinet for a house…read morereno. When I had to change out the cabinet the next day (my mistake), he took care of it quickly and efficiently. On the showroom itself, it's much bigger than it looks from the outside. It goes much further back than you expect, and has quite a bit of product set up. I would recommend Travis and the showroom. Thanks!

We worked with Travis to find a bathtub that would be perfect for our somewhat unusual size. He…read morefound one. And he's keeping it for us until the contractor is ready for it. He also spend a really long time trying to find the fixture that we want. That turns out to be pretty much impossible, but he sure did try. He was super.

First time visiting this store!! It was very amazing to see how they decorated the room setting…read morespaces at each sections of the building, which is very smart as the customers can imagine how the room should look like with those furnitures! My wife and I definitely enjoyed looking around as well as receiving inspirations! If you are looking for furnitures with nice quality, come visit! Cheers

***UPDATE*** I received a call from either the manager or…read morethe owner saying that they apologized for what happened. They explained that they were given wrong measurements for the elevator (not true) and that their delivery team never said anything about it not fitting in the hallways. (also not true) It was a combative insincere apology. I never hinted it was a "scam" but much more likely their incompetence that cost us $400. He then went on to say that I was at fault for spending the $400 and that I could have just returned the sectional. Why would I return something that we really liked and wanted and that ACTUALLY FIT? Yes it's about the $400 that we never needed to spend that we did because we we're lied to by one of the representatives of your company. It's the principal. The insincere apology was insulting. ****ORIGINAL MESSAGE**** We used John-William Interiors about 2 years ago to purchase a Bracci Living Sectional that we fell in love with at the store for our new condo at the Spring Condominium in downtown Austin. The delivery of our sectional took about a month or so, which we were totally fine with as we understood that furniture takes time for shipping and delivery especially with higher end products. When it came time for delivery, the delivery guys were very quick to tell us that a portion of the sectional wouldn't make it through the hallway and they even pulled out their measuring tape to try and prove it. As we aren't movers, we took their word for it and only half of the sectional was delivered. We ended up having to hire a Specialty Delivery company which we paid over $400 to have them lift it with a pully system over a wall from the pool deck/parking garage on the level below to avoid using the hallways. We finally had our full sectional and we're ecstatic at how amazing it was. Comfortable, fine Italian leather, fit the space perfectly, what more could we ask for. Here is where the problem was; Fast forward to last week. We were now moving out of the building as we sold our condo. We hired a great local moving company who had 2 guys, I'd say they were in their early 20's. They took the sectional, right through the hallways, the same ones that John-William Interiors said they couldn't deliver it through, and right into the elevator and right through the lobby hallway and right into their truck. No problem whatsoever. I mean, it literally took them less than 5 minutes to get it out of our unit, through the hallways, into the elevator, through the lobby hallway and right into the truck. We were not only lied to by John-William Interiors, we were out $400 for no reason at all. They never made the attempt to fully deliver the sectional, I asked them to try and they said it wouldn't fit so they weren't going to try and they even made me go to the warehouse to pick it up since they said they couldn't leave it with me. We paid well over $7,000 for this sectional with delivery and they didn't credit us a thing. They lied to us and made us pay another company knowing exactly what we were paying the Specialty company to do by hauling it over a wall from a level below our patio. What a disgusting, unethical company to do something like this. Maybe they ordered a sectional larger than we wanted? Maybe they ordered the wrong sectional and were too worried to be honest with us? Who knows? But to have your IN-HOUSE DELIVERY TEAM tell us it wouldn't fit and then knowingly let us hire a specialty mover to deliver it over a wall and have us WASTE $400 for no reason, is inexcusable. Stay as far away from these unethical people. How horrible of a business owner do you have to be to allow for this to go on. Looking back at it, it was pretty obvious that they knew it would fit since when I went back to return their moving blankets, (because we are good people even though they said it was unnecessary to bring them back) the sales person we dealt with said something along the lines of "You really had to get that in there." and I commented to my wife right afterwards that he almost sounded upset when he said it. I will be posting this review everywhere I can and I promise to tell this story to everyone that I know. Again, stay very very far away from this place. They lie and cost us money for whatever reasons they had instead of doing the right thing and making the delivery. I guess they thought that we would be there long enough and move it out the same way we brought it in. 2 young men used almost no effort to get it out after you wouldn't even allow your crew to try even with us pleading for you to do so. Disgusting! P.S. - We have the movers who moved it out if anyone from John-William Interiors doesn't believe the story and they will confirm that it went out with no issues whatsoever. If you want to do the right thing, reimburse us. Otherwise, you will be known as unethical forever.

*Shady business practice. I was quoted one price for a product by the chat bot and placed my…read moreorder. I received an email today from Alexa and she informed me that the chat bot gave me false information and offered a refund. I replied stating that we all make mistakes but the right thing for their company to do was to honor the information they provided. That's just what a non-shady business does. I received an email notice of my refund without further communication. It's tough to do the right thing but companies which thrive serve their customers better. Do yourself a favor and look elsewhere.

Moving to Austin from Chicago, I've been hard pressed for modern stylish furniture. The few stores…read morearound carry only catalogs. I had the opportunity in Chicago to visit many designer showrooms. So I asked the extremely rude guy here whether that was a possibility. He looks at me and my mom condescendingly and responds quite snidely. He thought I didn't know what I was asking for and that "all furniture ever is ordered only from a catalog" because apparently I "don't realize they're designer." Ugh, I hate attitude like that. I don't understand who in their right mind thinks insulting a customer is good sales strategy.

Worst customer experience I've ever experienced. Will never go here again. Sat on phones while I…read morewas there in line and we're not helpful whatsoever I had to go somewhere else.

My company has been working with dealers electric for a couple months and it has been a great…read moreexperience! Chris Smith has been our representative at dealers and is very responsive, professional, and has great customer service skills. Randy, the store manager is also very knowledgeable and can answer any questions regarding electricity as a master electrician. Highly recommend these guys!!