Eh, I really would rather support local hardware-style stores and I always do straight away. However, sometimes, they don't have what you need. So, head over to the big box store thinking they'll have it. Well, they did. But what they didn't have is good service. It was ok at best. Folks seem to disappear if you have questions and if you manage to wrangle someone, they're indifferent and don't provide accurate answers. Not a fan. read more

The garden center is definitely understaffed here. They don't have enough garden associates to assist customers. I needed help in the plant food aisle and no one ever came after being paged. A bunch of other customers were also waiting for help. I didn't see any garden associates on the floor except for the cashiers who weren't able to assist. Other staff members inside were very helpful. I will go elsewhere for my garden needs in the future. read more

I wanted a free couch from Craigslist Free but didn't want to pay a lot to pick it up-a friend recommended the $20 for the first hour and 15 min truck rental from Home Depot, and it ruled! The guys were super nice, and even thought it did take a sec to do all the paperwork like deposit, proof of ins, etc, the guy was so cool, he made it interesting-an OG Austinite and music lover he talked about music when we brought it up like seeing Deep Purple and cool bands that he liked or that we had in common. The best part is, I got a cute mod sectional couch that's super unique in color and style with nothing wrong with it for freeee!! It took a little longer than an hour and 15, bc the initial couch nearby wouldn't fit through the door, but they were cool about not ripping us off to keep the truck out to pick up my awesome blue couch and I got out of there only paying $55 even though we had the truck out for a few hours (to pick up the couch from out past Hippy Hollow/Oasis Lakeside!) Thanks for your help guys, so awesome! read more

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James was the best at helping me with the color finding machine!! He was in the middle of training someone and i overheard his great attitude. Thanks james read more

Customer service needs lots of improvement. This is not the first time I wait over half an hour to load a pallet of concrete. And all they said is they are coming and nothing read more

Waited 2 hours for someone with a forklift to show up and grab a pallet, ended up never showing up and had to load it up all by myself

The employee there, Selena, was extremely helpful and helped me put together exactly what I needed for a fix it project. She knew the exact parts that I needed to assemble something that was completely custom. Worked flawlessly and she was refreshingly kind during the interaction. Great service, great help. Give her a raise ! read more

The team here was such a blessing. Anastasios from the paint department walked me through everything I had to do. Dania also helped us out a lot. I thank God for them and everyone else! read more

This location is pretty much your garden variety Home Depot, a bit smaller perhaps with its in-city location as opposed to the expansive stores in the outlying areas. Nevertheless, they seem to always have items I need in stock. As I don't live close by, I make use of the online ordering with in-store pickup service. Staff is good at getting my order picked and ready for me in short order. Parking and access isn't the best here but overall a decent place to shop for your hardware and lumber needs. read more

If 2020 me would have known I'd be leaving five stars for Home Depot, she might have laughed you out of town. This place used to intimidate the shit out of me. For one, it's very large and almost everything looks the same. Paint department is unrivaled, that's where my modicum of expertise ends. Enter: Lovely Rita, your friendly guide to everything home improvement. I walked in blind, and now I can see! Happy home improvement for me. read more

Great customer service from Anastasios from paint department today! Needed a small safe and he made sure I found exactly what I was looking for, I probably would've walked out empty-handed if he hadn't stepped up. Management material if that's what he wants! read more

God damn man why the hell do I ask 10 employees if they can unlock an angle grinder for me and they all can't! I got to wait 45 minutes for someone to come and unlock it for me because no can!! Jesus Christ!! read more

Called 12 times today and every other time but rarely can reach anybody to check on my order status. it's awful.

Ok I've been going here for a couple years because it's so conveniently located. I garden and sell plants on Etsy so I get a lot of planting supplies from here. The garden center has always smelled a little funky... it smells like some combination of something dead and piss. I had only gone during the daytime so I had no idea what this smell was ... well tonight I discovered why. Rats!! All over the effing place. I walked in and one skittered across the floor in front of me. Ok, no big deal. I turn the corner. There were 3-4 more hiding behind a stack of trellises. I grabbed a planter from a shelf slightly above my head and a rat shot out from behind the planter and almost landed on me. Not ok! STAY AWAY AFTER NIGHTFALL read more

Practically can find anything you need, but the store is a mess. There are less people helping at the checkouts as the place gets real busy. The pro service desk is a disaster. One person checking a huge line of backed up frustrated customers. The manager is nowhere to be found. Took him 40 minutes to get to attend one customer after being paged. read more

The Home Depot - Hardware Stores Near Me - Austin, Texas

Terrible place but this review is specifically for bike parking. 1 Star: bike parking This is the kind of bike parking big businesses install just so they can say "yes! We do have bike parking!" It's inadequate you can probably cut through the flimsy bike rack faster than you can cut a bike frame. I made an effort to look for other suitable lock up locations but there weren't any! Space for 2 maybe 3 bikes at a major retailer is just sad. read more

The Home Depot - Inadequate bike parking - Hardware Stores Near Me - Austin, Texas

"That's not my department, sir." "Some of our registers just stopped working." "We only have one Lighting person." "I'm from gardening. I don't know anything about lights. The guy's at lunch." "We can't move the products in the aisles [front of the store] to reach the registers with your cart. You'll have to speak to the manager." Chaos reigns here and also passing along the customers to others. I saw 10 employees with arms akimbo. No one offered to assist me or their coworkers trying to get through the registers. Bring team work and the old Home Depot values back. What happened? Who leads here? Who's at the helm? Help us as loyal shoppers. Thank you, Coach, for your assistance and can-do attitude today. We appreciate your care, kindness, and helpfulness toward loyal Home Depot customers. How can we share your attitude, stamina, and care here at Home Depot, so that it becomes contagious and valued by all who work here? Tell us. read more

The Home Depot - Delays at checkout as we snake through products and other items in aisles. No lane notice visible. - Hardware Stores Near Me - Austin, Texas

I would hope that if you're employed by a hardware store you would have at least knowledge of where items are but nope. Employees are clueless either to old or too young to care. For a multimillion dollar company they really spend the bare minimum on the people running their business. Not a Safe Location to shop read more

More annoyances: (a) The curbside pickup app is broken in so many different ways it's comical. They clearly didn't even bother to test it before they released it. Whoever developed it, and whoever approved it, ought to be fired. (b) They don't deign to tell you their holiday hours on their website (at least not anywhere that's easy to find). Since I couldn't find it on the website, I Googled it, and a third-party site said they were open regular hours on Christmas Eve (which I later learned wasn't correct). But when I went to the store and did the curbside checkin, for 3 different orders, the app happily let me check in and told me my order would be out in a few minutes, EVEN THOUGH THE STORE HAD CLOSED 35 MINUTES EARLIER. This is just straight-up incompetence. read more

This home depot is the closest to my new home and my husband and I have came here quite a bit. The home depot is on the smaller side compared to the other ones within Austin. The store doesn't have everything that you need. For example, there are not Trager grills but there are Trager pellets. Boo! My husband and I had to go to another location to purchase our new grill. Overall there are many things you can buy here besides that and the employees are helpful read more

I mean, my husband likes it. When we discuss house related needs, he tends to suggest The Home Depot first... even for kitchen garbage bags! Staff members are typically courteous, and with helpful attendants present to help with the flow of traffic, self-checkout is a breeze. We are regular customers because the store is well-stocked and organized, prices are good, and the location is convenient. Ok, I suppose I like this place too. Keep up the good work! read more

I have shopped here for 10 years. Lately, I think some major changes have made it a great place to shop. The self checkout update is great. Also, customer service always has several people working. It's great for commercial use. I shop here for work and the house. Their selection is geared towards residential, but their stock levels cater to contractors. read more

This Home Depot is packed, particularly during quarantine. It's for good reason, though - this is as good a time as any to do all the home improvement projects you've been putting off. They've been doing a fair job maintaining social distancing and laying out their store to minimize contact. On the weekend there can be a line to get inside but it moves quickly. This Home Depot has all the things you'd expect from a hardware store, and friendly, helpful staff to match. Jesse in particular helped us choose and get a great deal on a new Weber grill which we're so excited to use. Thankful to have one of these in the neighborhood! read more

This is my neighborhood hardware, home, and garden store. I come here for all sorts of things from ant poison to charcoal, light bulbs to potting soil. This is a good location, next to plenty of other shopping, and they always have what I need. read more

Home Depot not only cancelled my truck rental without warning. They did not refund my $150 deposit. I have called them a couple of times, but I cannot get anyone of them to take any action to refund my deposit. Mark H. read more

I was in two South Austin Home Depot stores today and learned that Home Depot is doing nothing to protect their customers or employees from the spread of COVID19 virus. Nobody's wiping down surfaces with disinfectant and there is NO as in ZERO hand protection for their employees or customers. I was a loyal customer until now which is literally a matter of life and death! . read more

Going to Home Depot is akin to watching paint dry. It's impossible to find any help and you just wonder why the hell did I come here in the first place. There are sections such as the carpet cutting area where you need help but no help can be find within miles away. Everyone is somehow on the phone helping distant customers or whatever else and you're physically in the store sitting around for 30 minutes to an hour until you can't take it anymore and leave with nothing read more

The worst costumer service ever. Went to check out at the registers and the lady never said a word to me. Not even hi, bye or even thank you. Employees are not much help they just stand and talk to each other. read more

The store has most of what I want most of the time. I was trying to find some rust resistant stainless steel bolts for a project in a humid greenhouse, and they didn't have the size I needed. I had to go to American Bolt & Supply Otherwise, I have been very happy with the selection and return policy read more

Classic! .I get an email from Home Depot telling me I've reached my maximum military discount amount for the year on Veteran's Day! Looks like Lowes for the holidays. read more

Gotta love The Home Depot! If they do not have what you are looking for in the store, you can bet they offer it online. Janelle in the doors/windows department and Will in flooring are two of my favorite employees at this location. read more

The Home Depot - Veggies & Herbs from non GMO seeds - Hardware Stores Near Me - Austin, Texas

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My suggestion to Home Depot Mueller - Austin, TX : Don't sell used, rusty, broken items repackaged in the original boxes at full retail prices as if they were new ! Hampton Bay post lights - terrible shape. Disreputable business practices. I am now wary. You should be too. read more

While I've used this location for quite a lot of stuff, I have not been back since my last visit. I had one really bad experience here when I tried to use the self-service key machine. There are clearly two machines and the one on the right says "For Employee Use Only." So of course I used the key machine on the left. Here's what happened next: An employee comes up and says, "are you good, man?" to which I replied "yeah, thanks!" "Okay, I just wanted you to have the best service possible," he added as he walked away. I continued making my key. Suddenly, a GM walks over and sharply yells at me to quit touching the machine. I stood there, dumbfounded, as he says exactly the same thing the other employee did, "I just want you to have the best service possible." Then he got tense and wouldn't look me in the eyes as he explained how I fucked up my first key in the self-service machine. When I tried to cancel the transaction on the customer-friendly machine, he put his hand toward the back and turned the machine completely off. I felt awful. He continued talking about how HE does all of the keys in the store because people LIKE ME mess up the keys. But okay, thanks for the best service possible. read more

a steady and consistent decline in customer service: 1. no associates in any aisle 2. no associates approaching customers to ask, "can i help you?" bc there just don't exist. 3. the hiring pool is clueless about home or business repair and remodeling. 4. repeated complaints have netted no desired results. 5. the paint department is always backed up bc there aren't enough associates behind the counter. made a call to corporate office. not holding my breath. read more

I feel like a broken record reviewing this chain. If I didn't have their credit card I wouldn't shop here. Well with my most recent experience with HD (a different store) I have decided to shop at the other chain. This location is like all the others short staffed and you find yourself always looking for help to find an item. I don't understand how these chains remain in business with their customer service issues. read more

The Home Depot - Hardware Stores Near Me - Austin, Texas

I will continue to go out of my way NOT to shop at this Home Depot. The worst in Austin! Management just does not seem to care. If these was a website for business's not do business- this would be the place. As a roofer I am all over central Texas and have been in ALL Home Depot's. This is and remains the worst! The best? That would be the Home Depot down at South I-35 and Slaughter! Hands down! read more

Whatever you need for your home for your garden it is here. What do you want new flooring or redo your garden it is here. If you need to build a dog fence it is here. Whatever you need it is here for Home and Garden. read more

The Home Depot - Hardware Stores Near Me - Austin, Texas

From a clean parking lot, to helpful garden center staff, to efficient customer service staff, and friendly check out staff - my experience last night at my local Home Depot was 5 star treatment! A special shout out to Jordan working in the wood department who helped me make service rip cuts on some plywood. He was professional, kind and very helpful. I left in under an hour after visiting the garden department, electrical, hardware, home services and the wood aisles. Stellar service and pricing. Thanks, Home Depot! read more

Yes, it's a big box store... and yes, I do go to those. This new location is very well-lit, clean and a whole lot closer than the original St. John's store. They actually seem to have the items I need, as opposed to stuff being out of stock regularly in the old location. I don't often need to go to Home Depot, but when I do (like today), I now save on commuting time and gas. Which makes me smile. read more

They called me at 10:58am to tell me that my delivery window was 11-3pm. Thanks. That's helpful. AND the guy who called me to tell me that left me his number with an extension that didn't work. AND then they paged him and he never picked up the phone. AND the person who tried to help me in his absence just referred me over to call the company that was delivering (Daryl Flood). You know, because I wanted to spend an hour of my day calling Home Depot and Daryl Flood and waiting on hold. read more